Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.
It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!
That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.
Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.
locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.
there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.
Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.
Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.
Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.
If you are like for a quick referral tool to help spread the word about your product, I would recommend it.
I enjoyed the simplicity of implementing and tracking the referrals. Also the entire team was a pleasure to work with, they helped us with customisation and changes that we required without much hassle. Extremely reasonably priced as well.
There were some limitations in terms of customisation and fitting it into our platform to be exactly as we wanted down to a tee. Eventually we built an internal system.
Appreciate the feedback! It was a pleasure working with your team to explore the benefits of referral marketing. Let us know if you're looking at improving your internal program this year!
The price point was within our budget and provided the required functionality we were looking for.
Didn't have a chance to fully vet the software.
We had worked with 2 other "AAA" SaaS vendors before we moved to Referral Saasquatch. The bottom line is that they delivered on their promise, with a quick turn around!
Scalable, flexible solution!
Thanks Patrick! Tile has been a great referral partner for us in the E-Commerce vertical.
Although we went through tough times for integration, thanks to the RS services team we've got everything up, running and delivering.
Thanks for the review Raul - we love working with your team and are looking forward to growing our partner relationship.
ReferralSaasquatch was easy to use, they had good documentation, and great support. We had a direct line to a dedicated support engineer to help us work through any problems we had
Thanks for the feedback Jeremy! We loved working with your team on your referral strategy and reward campaigns. Let us know when you're looking to revisit a customer marketing solution.