Avis clients sur Total Management

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91 avis
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Reporting is not Great
Publié le 19/01/2017
I wish there were options to customize reports. The general ledger is also really bad. Other than...
I wish there were options to customize reports. The general ledger is also really bad. Other than that it works great for what we need it to do.
Avantages
I like that you can work in all companies at once. I also like that you can upload the invoices into the program. I like the overall workflow and look of the software.
Inconvénients
The reporting. I need to be able to customize reports. I also hate that buildings are set up as different entities in an accounting sense. I also hate that you can not upload a budget and run reports with the budget.
Réponse de Total Management
Hi Lauren,
Thanks for leaving us a review! We're glad to know that you're enjoying our document upload aspect of the program. Hearing feedback from our users is important to us, and we appreciate you taking the time to do so.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Awesome service
Publié le 19/01/2017
Very easy to use .
Customer service is very helpful and cooperative.
Website has plenty of...
Very easy to use .
Customer service is very helpful and cooperative.
Website has plenty of information to manage the property.
Cost of services is reasonable.
Avantages
Plenty of information.
Inconvénients
I do not have any
Réponse de Total Management
Hi Rupan,
Thank you for leaving a review. We're happy to hear that you've found it easy to use our program and have enjoyed working with our support team!
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
TM should not be called a commercial application...it's residential
Publié le 19/01/2017
We were told that TM could be modified to hide the residential elements but that ended up not being...
We were told that TM could be modified to hide the residential elements but that ended up not being the case. There was a recent "upgrade" which took out some of the necessary elements and added more residential. We asked to go back and when we did it erased parts of our data.
Avantages
It's easy to use.
Inconvénients
The rent roll contains an A/R column that cannot be hidden. Converting to excel looks awful. Property tax and CAM should be separated and you should be able to pull a report that shows Property taxes paid to date by tenant.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Work Order Function Very Useful
Publié le 01/02/2017
Work Order function is very useful to track repairs and maintenance. Easy to use and help to...
Work Order function is very useful to track repairs and maintenance. Easy to use and help to tenants.
Avantages
Tracking data, copies of documents, tenant information and work orders.
Inconvénients
Reports and showing the correct merchant payments.
Réponse de Total Management
Hi TL,
Thanks for leaving a review. We're happy to hear that you're enjoying many of our program's features!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A+ service and VERY easy to navigate
Publié le 01/02/2017
This software is easy to navigate and customer service is amazing! I have found that all task can...
This software is easy to navigate and customer service is amazing! I have found that all task can be reached from main screen, any mistakes can easily be corrected.
Avantages
Easy to navigate
Inconvénients
It is hard to find prior tenants when they had a shared lease. It does not list them but the primary lease holder so this makes land lord verification difficult.
Réponse de Total Management
Hi Sarah,
Thanks for leaving us a review! We're happy to hear that you're finding our program easy to navigate and have had a great experience with our support team!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Needs to be easier for a savvy, super experienced person to figure out faster without...
Publié le 01/02/2017
The program seems limited in features to query and report. Support is sooooo hard to get and most...
The program seems limited in features to query and report. Support is sooooo hard to get and most of the time the answer is no it doesn't do that. :( -- sorry.
Avantages
Screen transition very good and quick.
Color scheme very good
Arrangement of Data is good.
Inconvénients
Query features are too limited does not meet needs.
Training and support to limited, we may have never used the program to the full.
Invoicing, reporting too limited. Customizing too limited. TEXT TOO SMALL
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
EXCELLENT software
Publié le 19/01/2017
I ABSOLUTELY LOVE THE EFFICIENCY AND ORGANIZATION OF TOTAL MANAGEMENT.
I ALSO LOVE HOW FAST THE...
I ABSOLUTELY LOVE THE EFFICIENCY AND ORGANIZATION OF TOTAL MANAGEMENT.
I ALSO LOVE HOW FAST THE CUSTOMER SERVICE IS.
OUR RENTAL PROPERTIES ARE 90% MORE ORGANIZED NOW THAT WE USE TOTAL MANAGEMENT.
WE TRIED A NUMBER OF DIFFERENT SOFTWARES BUT THIS ONE SEEMED TO BE THE BEST FIT FOR US.
Avantages
Quick customer service turn around
Inconvénients
There is not a thing I dont like
Réponse de Total Management
Hi Jessica,
We appreciate you leaving a review and sharing about your experience with us! We're happy to hear that our program has helped increase organization and efficiency.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very effective in keeping data up to date.
Publié le 24/07/2018
Avantages
The software was used for a property management company. It was very easy and clear to use. The data stored was up to date and easy to update. I also love the feature of being able to upload all the files to each account and saving paper! Super eco friendly!
Inconvénients
Nothing! I enjoyed every aspect of using the software on daily basis. It made daily tasks easier, like uploading files and adding new clients.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Total Management(great software for a great price!)
Publié le 19/01/2017
I started using Total Management about 2 years ago. I work as a property manager for a growing real...
I started using Total Management about 2 years ago. I work as a property manager for a growing real estate company and Total Management is perfect to store and keep track of all our data. I would recommend it to anyone! It is easy to learn and navigate!
Réponse de Total Management
Hi Emily,
We appreciate you leaving us a review! We're happy to hear that our program helps make it easy to store and track data! Don't forget about our referral program where you can earn a $50 amazon gift card when referrals you make sign up with us.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
TM
Publié le 19/06/2018
may need better accounting reports.
may need better accounting reports.
Avantages
Initially there is a quick learning curve. lots of reports. Easy to keep track of inquiries, work orders, etc.
Inconvénients
I don't like only chat for customer service. should have phone service for more complicated issues.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Publié le 12/01/2012
Our organization, which manages multi family housing units in the affordable and supportive...
Our organization, which manages multi family housing units in the affordable and supportive sectors, switched to Total Management from PropertyWare, despite a strong sense of skepticism, having tried a number of real estate management programs unsuccessfully. It took about a month of simulated practice, (all of which was done on the free trial) and about a week for actual implementation.
While the adjustment (mostly psychological) took some work, I haven't been more pleased with a business tool since the advent of the PC. The breadth of data that becomes available is amazing, and the ways in which it can be looked at and analyzed is nothing short of revelatory. The most exciting piece of the package is the full integration of the management function to the accounting, thereby eliminating the double entry requirement and all the errors that follow.
My employees are equally impressed, and it has increased their productivity immensely. The best news is how we found over $10K in rent-receivables owed by a government agency, which was promptly paid! Amazing what the right information can do for a business. Lastly, but perhaps most importantly, the support has been superb. Knowledgeable and highly personal, the guys at "command central" seem like our very own IT department, and have infinite patience to boot...I recommend most wholeheartedly!!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very user friendly software
Publié le 20/01/2017
I've enjoyed using the program and found it very easy to learn. The support team is very helpful...
I've enjoyed using the program and found it very easy to learn. The support team is very helpful and has quick response times.
Avantages
easy to use and allows changes for error
Inconvénients
think reports should be easy to run
Réponse de Total Management
Hi Christina,
Thanks for leaving a review! We're glad to hear that you're enjoying using our program and that is has been very easy to learn.
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Property manager
Publié le 01/02/2017
I feel that Total Management is not up to par on all the needs that should come with a software to...
I feel that Total Management is not up to par on all the needs that should come with a software to support property management with ease.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Publié le 25/01/2012
We are a commercial and residential real estate and management company. We brought in four...
We are a commercial and residential real estate and management company. We brought in four properties from an existing company. The system they used did an okay job of tracking payments, but wasn't getting any support from the company that bought it, and didn't have the bells and whistles you look for now (email to tenants, Owner portal, ACH payments). We uploaded some information by ourselves, and sent some big properties in Macros for them to upload.
Took about a month of hard work to get Total Management up and running. We love the ease of use of the software, and the price is right where it should be. The support from the staff is great. The software is still very young, and we have given some feedback on some wants and some must haves, and they have been very receptive in implementing or trying to implement.
Best parts: Inputting payments is very simple and quick; it has good reporting, and is easy to read. Total Management is very user friendly, and offers great in house support. It makes it easy to create new property. Commercial CAM function. Text-email work orders.
Down side: Can't apply payment to specific charge (i.e. late fee, assessment), and has no label print function.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Publié le 03/06/2013
We are a residential property management/owner company. We were looking for a simple, easy to use,...
We are a residential property management/owner company. We were looking for a simple, easy to use, robust system that would allow us to have all info at our fingertips, and also wouldn't cost and arm and a leg. We were utilizing a very complicated software system that would not allow us the flexibility required. We opted to have all prior history entered into the system as opposed to having it uploaded (for our own reasons). The input of historical data took some time on our end, and we had a few issues all due to user (on our end) error. Each and every time we had difficulty, complications, or any problem at all - TM Support was either on-line and resolved the issue immediately, or responded advising they would get back to us with resolution and always have. The Support Team at TM is fantastic, professional, helpful, and extremely responsive. I would highly recommend this system for numerous reasons. It is economical, easy to use, and implement; and you are never without assistance when required.
Thanks to all at Total Management!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Ease of transformation
Publié le 19/01/2017
We recently decided it was time to put up a website that would allow a multiple of functions to be...
We recently decided it was time to put up a website that would allow a multiple of functions to be accessed easily by our tenants and staff to do some basic things which, in turn, allows us more time to concentrate on our daily business. Incorporating the Total Management System into the new site has proven to be easy and seamless. The tech support during this transformation was excellent. Kudos!
Avantages
Ease of use
Inconvénients
Some functions take a little hunting to find....but they are there!
Réponse de Total Management
Hi Steven,
Thank you for leaving a review! We're happy to hear that integrating our system into your website has been an ease! Remember, if you any questions come up, you can always reach back out to our support team!
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Publié le 23/02/2012
We have been in the Apartment Industry since 1988, we own 10 Communities in Northeast Ohio. We have...
We have been in the Apartment Industry since 1988, we own 10 Communities in Northeast Ohio. We have been manually tracking traffic, move-in's, move-out's and so on. With a few months of research and hard work deciding whom to choose, in helping us streamline our company, we heard about Total Management through NOAA. So, here we are in the trial phase and getting ready to go live in a few days. It has been an adventure but one that has been fun and incite full thanks to the team at Total Management. They took all the stress out of our data entry and gave us peace of mind.
We are so excited to be up and running, with no more manual documenting. I want to say how wonderful the team has been. Justin, Sarah, and David are the best team I have experienced and I look forward to a long relationship with them. If you are looking at software programs, stop...Total Management is the one to choose. Thank you Team!!
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Efficiency exemplified
Publié le 19/07/2018
Avantages
The ability to set up multiple tasks easily and receive updates. Allows me to do so much more with my time.
Inconvénients
Customer support could use more training. When I called for assistance, they put me on hold for 15 minutes and said they would call back but did not.
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
My experience with total management software.
Publié le 19/01/2017
After a rather shaky start, I am pleased with the day today operation of the software. There are...
After a rather shaky start, I am pleased with the day today operation of the software. There are still a few areas that need to be added or revised to make it a truly top rate commercial (retail/Office) property management system. In my view the most important with me the adding of a report to see the allocation of tenant rents.
The support area has been extremely diligent and helpful. He has listened to my areas of concern and done his best to help with a workaround.
Réponse de Total Management
Hi David,
Thanks for leaving a review. We're glad to know that you're pleased with the day to day operation of our program. It's important to us to hear back from our users, and we appreciate you taking the time to let us know. We'll be sure to let our team know they've been helpful.
- Secteur d'activité : Immobilier
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Total Management is the answer
Publié le 02/04/2014
Avantages
The software is cohesive and user friendly! The support staff took the time to identify the company's needs so they could demonstrate the benefits of the software that would best meet those needs. I feel they listened and then guided us, so we could maximize our use of the software. There were a few bumps to overcome in the beginning, but the team never faltered and was always open and willing to meet or exceed our expectations.
Inconvénients
I am still learning the software, but I can see areas that could be improved. It's nothing major, just some minor tweaking.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Program does everything I need at a reasonable cost for my tiny portfolio.
Publié le 17/05/2018
Avantages
Web Based, tracks in real time, multiple users can access data, One button action on NSF charges fee, updates ledger and writes letter. Couldn't be more simple.
Inconvénients
I would love it there was an App for Android or I-Phone so that I could access easily from my phone.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
Overall Satisfied Customer
Publié le 19/01/2017
The software can be a bit cumbersome at times, but overall once you get past the initial learning...
The software can be a bit cumbersome at times, but overall once you get past the initial learning curve it is a very functional program. The feature set is robust and there is a lot there in terms of systems etc so features are great. I just wish the interface was a bit more user-friendly at times and not as cumbersome, but a minor complaint overall.
Réponse de Total Management
Hi Michael,
Thanks for leaving a review. We're glad to hear that you're enjoying many of the features of our program!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Review for software
Publié le 23/01/2017
Good functionality but no videos nor phone support. Makes it VERY hard if you can't pick up a phone...
Good functionality but no videos nor phone support. Makes it VERY hard if you can't pick up a phone and call someone.
Avantages
Functionality
Inconvénients
No phone tech support at your becking call
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Renaissance hills apartment
Publié le 01/02/2017
Over all I like the program the only issues I have had were with the online payment . Customer...
Over all I like the program the only issues I have had were with the online payment . Customer service is good .i dealt with support staff, he was very patient with my ignorance of computers
Réponse de Total Management
Hi Benny,
Thanks for leaving a review! We're glad to hear that overall you've been enjoying our program! We'll be sure to let our support team know you've found them helpful.
- Secteur d'activité : Construction
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product - Awesome Price - Well worth it
Publié le 17/02/2015
Avantages
The ease of use. If you used other property management software, you will be able to use this right away. The learning curve is very low. Customer service is top notch! All around very happy.
Inconvénients
There are some features I would like to see, but the vendor is always willing to listen, and I can have the option to customize. One of the biggest thing is budgeting and 12-month financial statement report, so I can see variances when writing reports for expenses.