Better information of my Business. I do not have to wait for the accountant's visit for list of Receiveables and Payables. Different employees can handle work related to their Job better. Being on th Cloud helps me be better informed and also provide accurate information to customers and suppliers.
Ac touch finds itself in a niche; catering to the ERP needs of small and medium businesses. While many other software claim to service the same segment they fail when it comes to functionality or are priced very high that such businesses cannot afford. Moreover the support is accessible and quick to resolve issues. The UI is simple and new employees have found it easy to use. The modules handle most business scenarios.
The speed of searching needs to improve. The 'alerts' section needs to be improved further. Transfer of data to and from 3rd party software needs more development.
The user interface is extremely intuitive which minimises the training time. Lower training time is a huge plus as the user base grows. The team at AcTouch puts the users first and are always willing to learn from user habits to make the software more user friendly. They don't dictate the business flow, rather they tweak the software to help the business flow further.
The software could probably have certain capabilities to sync data entered when there is some internet connectivity issues.
This is a cloud-based ERP system and from the word GO there are a number of important operational and functional points about this application:
You can have it set up and running "before lunch" and use it with the greatest of ease.
The application is scalable - so you can start small and grow big, without upgrading.
It is SSL enabled which ensures data security.
The developers and support team provide both business and technical support. A BIG Plus
There is an integrated menu for Sales, Purchasing, Payments and Receipts. No flip-flopping.
Other modules include Inventory Management and Manufacturing, Warranty Management, Product Barcode Generation, and Quotations.
From a personal perspective let me add two important points:
1. I started my career as a purchasing officer and I was one of the first people to implement an MRP system way back in 1978. I also implemented a number of Class A ERP systems in manufacturing and finance since then.
2. I know and have worked with the Owner and CEO of AcTouch for a number of years and can vouch for his business, design and development knowledge and experience.
Its integration, ease of use and functionality which covers all the functions of most manufacturing businesses.
Helped me to ease my business.
I can keep track of the my quotes and follow ups.
I started using this application from 2014. It user friendly, easy to navigate across the application. They are enhancing product every regular intervals and added lot more features. Their supporting system is good and accessable.
I have problem with 'time out', they are saying ,for security reason they have this features. If they increase time period for this , that helps my kind users.
AcTouch is addressing our business needs and helps us to be mobile. Most part of the day, I move around and this tool helps me to run my business from anywhere. It has a strong inventory module thats better than many other software that I have seen.
Customer support team is good as they listen to our problems and provide a right solution or workarounds.
Ease of use, Address the business workflows. Ability to do multi invoicing and collections. Alert systems are good and helps us to know when to collect customer payments.
As application is growing, many features have been added and its confusing me like SMEs. But the support team is making an efforts address these concerns.
Saves time. reduce the manpower. More accurate.
Business will be under control. User friendly. Very easy to learn. Less paper work. Business can be leaded from any place.
Some features like HR solutions, Planning has to be implemented. App speed has be increased while opening some features.
Thanks Sir. We are planning to release HRMS in 5 to 6 months period.
Very easy to handle without much of accounting knowledge.
Covers most of the business tasks.
Can expect improvement in reports.
Require direct linkage to websites like GST & E-Airway Bill which will ease other related activities further.
Automation of sales/purchase finances.
Ease of use. Every new person gets trained in a day's time to use this software.
Cloud access. We can access data/generate reports from wherever we are.
Speed: every click takes time to respond, would like it faster.
Would like to submit GST returns online using this software
Very initial stages . Cannot quantify but our transition to GST seems smoother viz a viz had we not been using this software.
Can be accessed from anywhere , very responsive support and approcable technical team , quick to get started with, scalable
Its slow to load sometimes even on a broadband connection, the invoice formats should be customizable so some extent by user (self help), the current formats are made for buisness in Karnataka (esugam ?) , absence of search utilities
The team is very responsive to feedbacks and suggestions are incorporated very fast.
No dependability on any PC or Device.
We need mobile responsive website design to be able to do invoicing and accounting from Mobile Device
Thanks and appreciate the same.
Speed, correctness Transparency and off course zero rework- boosting our efficiency and tapping better potentials
Access from any where, through any device be it laptop, system , mobile or tablet.
flexibility of business-
speed- definitely needs coordinated efforts - both from user as well as developer side configuration management and change - both definitely needs close interactions and response .
Operation is easy n any one can learn in one time if I will be nit there also I can make my invoice from any part of d word that's such a good thing
Functions and the way of getting bill is very much easy n can manage my account from any were have no to take any tension abt billing of my organisation thanks for making such a good help to me
Overall its a great piece of software, after using 3 different ERP softwares AcTouch is definitely the best one I've used so far thanks to its customer support and the wide variety of features it has. Its cost based focus really makes it stand out.
AcTouch really is a product that's built using the experiences of manufacturers. It looks like it has been perfected over the years using actual industry feedback.
It tracks costs amazingly.
It's flexible to the industry's needs
Its on the Cloud
Compliant with GST
Amazing Customer service
Does everything a top end ERP does for a fraction of the cost
The look and feel isn't great
UI/UX needs improvement
It helped to grow my business. I can manage my inventory flawlessly, user management is very advantageous. Purchase, Sales everything is taken care proficiently.
Very simple to use. No need of any extra training. Easy to navigate. Addresses the real business needs. It suits to my requirements very well.
Aesthetics need to be improved. Reports are good but reports converted to graphical user interface would be great.
It helps in reviewing the present scenario of production activities along with the available resources
Ease of getting used to the software and supportive backend team.
We have received the backend support more often and never denied or delayed when in need.
Lack of planning .
Having a planning and scheduling process included in the software would help in organising along with resource planning
NOT SATASFIED AT ALL.
IT IS JUST ABOUT A SLIGHT EASE IN OPERATIONS OF THE SOFTWARE AND NOTHING ELSE IS GOOD ABOUT IT.
THERE ARE ERRORS IN CALCULATIONS OF INVOICE AMOUNT AND THE REPORTS WERE NEVER OBTAINED IN THE REQUIRED FORMAT.