ZENOTI

4,4 (1 196)
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Logiciel tout-en-un de gestion des spas, des salons et des centres de remise en forme.

Note globale

4,4 /5
(1 196)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

87%
des utilisateurs recommandent cette application
Classer par

1196 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Logiciel de PME

Publié le 24/09/2023

Avantages

J'aime beaucoup la double fonctionnalités de zenoti J'apprécie également le fait qu'il existe un point de réservation en ligne ça montre l'intention et l'efficacité du site

Inconvénients

Le coût est tres élevé et aussi il y a pas beaucoup d'intégration Ça manque aussi de flexibilité

Laureine Claire
Laureine Claire
Note globale
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

ZENOTI nous facilite la gestion des stocks

Publié le 19/09/2023

Avantages

Les rapports de vente fournis par le logiciel sont de bonnes qualités

Inconvénients

L'équipe de ZENOTI doit améliorer la gestion des bons de commande

Togbedji
Note globale
  • Secteur d'activité : Système judiciaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logiciel de gestion

Publié le 22/11/2023

Je recommande l'utilisation de ce logiciel.

Je recommande l'utilisation de ce logiciel.

Avantages

Ce logiciel est un logiciel de bonne qualité. Il est outil de gestion de stocks de détails, de PDV pour petites entreprises. Le logiciel est aussi le système de points de vente mobiles.

Inconvénients

Le logiciel n'a pas un problème ou un inconvénient à dire.

Tanya
Tanya
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Celebrity Ink Zenoti Roll Out

Publié le 04/03/2024

The Zenoti team have been extremely valuable throughout the implementation of our new POS system....

The Zenoti team have been extremely valuable throughout the implementation of our new POS system. No request was too hard for them, they have always found a solution and gone above and beyond to help all members of our team.

Avantages

Simple and easy to use. The training is very user friendly - step by step process.

Inconvénients

Everything has been great about Zenoti.

Lauren
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software that "does it all!"

Publié le 04/11/2024

Great experience with Zenoti. Highly recommend!!

Great experience with Zenoti. Highly recommend!!

Avantages

Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions.

Inconvénients

Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business.

Alternatives envisagées 

PatientNow

Pourquoi passer à ZENOTI

better product with more features. could do it all in one subscription.
Robert
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zenoti Review

Publié le 28/12/2024

Excellent. I was very pleased with the people we worked with to get it off the ground.

Excellent. I was very pleased with the people we worked with to get it off the ground.

Avantages

The onboarding process was very organized and easy to follow. The people were great to work with. [sensitive content hidden] was an amazing help - he has a wealth of knowledge about the Zenoti system and knew every answer off the top of his head. This would have been a painful process without his help. He was incredible! Very happy with him - he made it super easy to get migrated from our old system onto Zenoti.

Inconvénients

It's a very robust (and sometimes complex) system, however [sensitive content hidden] made it easy to understand. He was a huge help.

Patricia
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

I would not use the software there’s a 50% chance they will not onboard you

Publié le 24/08/2024

At one store, the experience has been OK. At the second store it’s been horrific.

At one store, the experience has been OK. At the second store it’s been horrific.

Avantages

At one location they onboarded budiness. They are using it with success and generally like it.

Inconvénients

At my second location they Will not onboard us despite we’re paying for the software for two months and despite I’ve emailed them and called them several times over the course of the last month with no response. I keep getting a promise of a response from the chat advisors but no one actually calls me. I have money in the system because I learned how to do the basics from my other store and I can’t get the money out because they won’t onboard you. You can’t put in your own bank information they have to do it. I can’t believe how many different people I’ve called and emailed and chatted with over the last month and no one will call me back just promises .

Réponse de Zenoti Software

Hi Patricia, thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We understand how important it is for our customers to get the support they need, when they need it, and we’re continuously working to improve our response times and the quality of support provided.

A member of your implementation team has reached out directly to learn more about the issues you’ve faced, confirm your two locations are up and running on Zenoti, and reach a resolution. We are dedicated to working closely with you to identify the root causes and develop effective solutions that will address your concerns. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward.

Dana
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Owner of medical spa

Publié le 27/10/2024

After many years on another major platform, I was initially apprehensive about switching to Zenoti....

After many years on another major platform, I was initially apprehensive about switching to Zenoti. However, the superior user interface, enhanced functionality, and strong reputation ultimately won me over. To my surprise, the migration process was seamless, thanks to the exceptional support team.

[sensitive content hidden], in particular, was outstanding. He worked around my busy schedule, meeting with me a couple of times a week, even outside of business hours. His ability to configure the software to meet my specific needs was impressive. I've gone through onboarding with other companies before, but this experience was by far the best. [sensitive content hidden] was not only organized, but his instructions were also clear and easy to follow.

I am truly grateful for the patient and dedicated team that supported me throughout the process. We launched on schedule without any glitches, and I couldn’t be happier. I highly recommend Zenoti to anyone considering a change!

Avantages

Compared to my previous solution, the Zenoti user experience is excellent. The interface is user-friendly and intuitive, making navigation seamless. I appreciate the range of features that enhance efficiency and streamline processes. Overall, Zenoti has greatly enhanced my workflow and satisfaction.

Inconvénients

Working with multiple delivery teams within ZENOTI was at times challenging. But [sensitive content hidden] was able to figure it out.

Alternatives envisagées 

Mangomint et Vagaro

Pourquoi choisir ZENOTI 

The Zenoti solution provided a better user experience and value

Logiciel antérieur 

Mindbody

Pourquoi passer à ZENOTI

Zenoti provided more robust features and AI capabilities
Mark
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great SAAS that covers for our spa

Publié le 08/11/2024

Moving to a new system is always painful, but Zenoti has a large and capable team that helped numb...

Moving to a new system is always painful, but Zenoti has a large and capable team that helped numb the pain. Their system covers everything that we need in a MedSpa software.

Avantages

Zenoti covers everything for my business and is always on the cutting edge of technology and new features.

Inconvénients

Customer service can sometimes take a bit long, but my most recent customer service experience with them was exceptional.

Michelle
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Zenoti review

Publié le 11/11/2024

Overall, zenoti has been helpful but there are some rather tedious features that take away from the...

Overall, zenoti has been helpful but there are some rather tedious features that take away from the user friendliness of it all.

Avantages

I like how all the data is easily accessible in the reports and in general booking appointments is an easy process. During my onboarding, [sensitive content hidden], was amazing!! She answered every one of my questions in detail, even ones that may seem simple.

Inconvénients

There are way too many options and in order to make one change sometimes it requires many steps. The permissions for each job can also be overwhelming.

Alternatives envisagées 

Vagaro

Pourquoi choisir ZENOTI 

We wanted a more comprehensive emr system

Pourquoi passer à ZENOTI

Employees who has prior Experience with zenoti
Jennifer
Note globale
  • Secteur d'activité : Services à la personne et aux familles
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Run, don't walk to Zenoti Salon and Spa software! It's the best!

Publié le 14/11/2024

My overall experience was enjoyable and I feel relieved to have them by my side to offer my staff...

My overall experience was enjoyable and I feel relieved to have them by my side to offer my staff and clients the best technology.

Avantages

We changed our software for the first time in 15 years, to Zenoti. They walked us through every step, guiding us and problem solving any challanges we had. I can't say enough good things about their customer service and I would definitely recommend Zenoti to anyone looking to upgrade their salon software and offer their customers the most up to date technology.

Inconvénients

I can't think of anything that I didn't like. Changing software is always hard, so it was nice to have their constant support.

Jen
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good Experience

Publié le 09/12/2024

I had to go through many setup specialists due to turnover until I finally got one who was...

I had to go through many setup specialists due to turnover until I finally got one who was absolutely wonderful. Thank you, Ivorn!

Avantages

CRM and having all options in 1 program instead of many.

Inconvénients

Setup is not user friendly. Zenoti U is very basic training.

Alternatives envisagées 

Mangomint

Pourquoi choisir ZENOTI 

Wanted something with better CRM and a little more complexity with everything in 1 space instead of utilizing numerous programs.

Logiciel antérieur 

Jane

Pourquoi passer à ZENOTI

Integrations were a big part of it and the fact that we could utilize one program instead of many to do what we wanted to do with our EHR.
Michael
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zenoti review

Publié le 20/12/2024

Great experience and great program. [sensitive content hidden] were incredibly helpful during all...

Great experience and great program. [sensitive content hidden] were incredibly helpful during all phases of onboarding. I can't express how impressed I am with Zenoti!

Avantages

The program is extremely robust but easy to use!

Inconvénients

Nothing. wonderful experience from start to finish!

JL
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Finally A Software Focussed on Medical Spas

Publié le 20/07/2024

To date, it has been better than I had imagined. I have been in this industry for almost 20 years....

To date, it has been better than I had imagined. I have been in this industry for almost 20 years. Changing software is a nightmare; you gain and lose some things. I was worried about making another change and the disruption to staff and workflow; I have migrated databases that have been disastrous. We have had a seamless transition with a client database of 37 thousand names. Thanks to my Zenoti team of [sensitive content hidden], this has been an amazing migration and set-up. Indeed, the most successful software change, migration, and setup I have done thanks to them and the rest of the team!

Avantages

It is easy to use, having all our software needs in one program: scheduling, reporting, charting, marketing, memberships, online booking, and payments. In the past, this required multiple software programs to achieve each, adding additional cost. Now, we have one cost and one software to work from, improving workflow and efficiency.

Inconvénients

They are adding new features as they continue to evolve and learn about the medical spa industry's unique needs. So, some future additions will make this an even more robust program, like e-scripts.

Alternatives envisagées 

TouchPoint

Pourquoi choisir ZENOTI 

Integrating all software into one software program to improve workflow and efficeincy

Logiciel antérieur 

HubSpot Marketing Hub et Mindbody
Andrea
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review for [sensitive content hidden] :-)

Publié le 23/08/2024

[sensitive content hidden] is the absolute best. He met with me a lot because I honestly needed...

[sensitive content hidden] is the absolute best. He met with me a lot because I honestly needed that. In AR, I met with someone a couple times, but I didn't stick with them because I felt like they didn't care. [sensitive content hidden] cares. He's amazing. He knows me, my staff, and that's how you keep customers.. you need more people like [sensitive content hidden] in the company. He's the face. And [sensitive content hidden] is amazing too.. she was more behind the scenes helping but I'm grateful for THEM as a team. I wouldn't be live without them. We all know that. [sensitive content hidden] deserves a raise, a high five, a "job well done" for the extraordinary care and service he provided us. Thank you.

Avantages

[sensitive content hidden]. He was so helpful and committed to me, my business, and making me successful. He obviously went above and beyond for me and Lux. I probably wouldn't have stayed with Zenoti had it not been for him. He's the true magic.

Inconvénients

I would like to be able to upload PDF files into my treatment form areas. The charting interface of Zenoti is much more difficult than AR -- I used to be able to label where all my tox went on a face and in Zenoti that's not feasible. I would like a better charting of the face so I can be sure tox/filler is placed in the correct places.

Bryce
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Ease of Use and Customization

Publié le 12/03/2024

Avantages

Zenoti offers a variety of services that is a step up from competitive software. Reporting capabilities are extensive, with a variety of customization available. Packages, memberships, and loyalty programs are easily accessible. The system is incredibly smart and offers an all-in-one marketing, charting, booking, reporting, and more solutions. The customer service is amazing, the live chat support can take a few minutes to respond, but the integration team and weekly live sessions are a big help. The system can be overwhelming when you first start but has a lot to offer.

Inconvénients

The implementation is very lengthy and there a lot of hiccups to get through in the first few stages. However, the implementation team is very patient and understanding and got us through it easily. It is a very complex system and may be intimating at first use.

Alternatives envisagées 

Vagaro

Pourquoi choisir ZENOTI 

Mindbody did not have a lot of the offerings we needed. Charting was simple in note method, forms had to be manually scanned and added, and the booking system was not easy for guests and was not custom to our company.

Logiciel antérieur 

Mindbody

Pourquoi passer à ZENOTI

Zenoti was the most involved with business in our industry and offered all the custom options needed.
Paul
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Full Featured product to Manage your business

Publié le 20/07/2024

Overall, our experience has been very good with Zenoti. We are especially impressed with the rate...

Overall, our experience has been very good with Zenoti. We are especially impressed with the rate of continuing investment that the company is putting into the product. Previous software platforms we have used cannot compare.

Avantages

A full featured product that eliminates the need for integrating a variety of solutions for different business needs.

Inconvénients

Some features could use some minor improvements to make them more intuitive for our staff to understand and use effectively.

Stuart
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A modern, best practice solution for medical spas and offices!

Publié le 23/06/2024

Avantages

Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities. Its user-friendly interface streamlines appointment scheduling, client management, and billing processes, significantly reducing administrative workload. The robust marketing tools allow for targeted campaigns, enhancing client engagement and retention. Real-time analytics and reports provide valuable insights into business performance, aiding in strategic decision-making. With Zenoti, our practice runs more efficiently, enabling us to focus more on patient care and satisfaction. Its reliability and extensive features make it an indispensable asset for any dermatology practice.

Inconvénients

Does not include insurance claim submission.

Karen
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly recommend Zenoti

Publié le 05/08/2024

We have 3 locations and Zenoti was so patient with us so that we could go live with each location...

We have 3 locations and Zenoti was so patient with us so that we could go live with each location at separate times allowing us to focus on the training for each set of employees. Zenoti made it so easy for us to integrate this software. We were able to work directly with them as they understood what we needed and how our business and previous memberships ran in the past. It made our transition seamless while providing the one on one care we needed at the time. The response time has been exceptional. Whenever we had questions, [sensitive content hidden] or someone from his team was there to help us work through the issue. Highly recommend.

Avantages

Zenoti has so many great features! It makes our daily tasks so much easier with all of the information we need at our fingertips. We have had better success with our online booking than we did with our legacy system. We have certainly had an increase in appointments. I love that the schedule layout can be viewed multiple ways as well! Having the texting capabilities has been so helpful. We could not have done this without the patience of [sensitive content hidden], our Zenoti king!

Inconvénients

There is nothing that we didn't like. Everything you can think of that you would need for your business is already there. We are so grateful to have this integrated into our business!

Diana
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Z team is working for us

Publié le 01/07/2024

This was a big business move but over all so glad we made the change

This was a big business move but over all so glad we made the change

Avantages

Great customer service with the integration process and when first going live - learning and working out the glitches

Inconvénients

Zenoti is incredible comprehensive - which also makes it a bit complex as we learn how to set up all the tools and implement them

Jackie
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Spa Moving to Zenoti

Publié le 28/10/2024

Avantages

Love everything about it! We have been in business for 24 years and they customized everything for us!

Inconvénients

Nothing so far. A lot of out issues come from moving from insight.

Alternatives envisagées 

Meta for Business

Pourquoi choisir ZENOTI 

Insight was not good for the extra things we wanted to add. Zenoti, it came with the package

Logiciel antérieur 

Insight

Pourquoi passer à ZENOTI

Price and everything Zenoti can do with everything at one price
Utilisateur vérifié
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Worth the Pain

Publié le 13/11/2023

The work of exporting data from old programs and restructuring for Zenoti was extensive. However...

The work of exporting data from old programs and restructuring for Zenoti was extensive. However their support team was generally excellent to work with. Almost one year in, we find occasional hiccups but can typically find a solution or workaround.

Avantages

After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.

Inconvénients

There were a few marketing features we would like to be more robust.

Alternatives envisagées 

Veryon Tracking+, Vagaro et Mindbody

Pourquoi choisir ZENOTI 

Multiple programs did not communicate/sync with each other. At times, staff had to double enter info. Hard to provide the best customer service.

Logiciel antérieur 

DrChrono et DaySmart Appointments

Pourquoi passer à ZENOTI

It offered the best array of features for both front desk and nurses.
Amanda
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zenoti Review

Publié le 05/09/2024

I'm very pleased with Zenoti over the 3+ years of using it. There are some areas to improve on, but...

I'm very pleased with Zenoti over the 3+ years of using it. There are some areas to improve on, but I'm happy to say I know that if Zenoti can do it and there's a majority of interest they will. I'm also very appreciative of the Zenoti team that supports us during transitions and tickets. [sensitive content hidden], specifically, has been very helpful! He is an amazing asset to the organization.

Avantages

I like that its not stagnant. The updates and improvements I've seen over my 3 years using it have been amazing. Appreciate being heard!

Inconvénients

Sometimes its TOO customizable. Security roles is an example. And I wish there was more integration between forms and inventory.

Chelsea
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Incredible Implementation Team

Publié le 07/03/2024

Avantages

I wanted to take a moment to express my deepest gratitude for the outstanding support and dedication provided by your implementation team throughout the integration process. [sensitive content hidden] have been absolutely phenomenal, demonstrating unwavering support, a willingness to tackle any challenge, and offering personalized solutions that have truly exceeded my expectations.

Having worked with a dozen POS platforms over my 15 years in the wellness industry, I can confidently say that Zenoti shines above them all. From the initial stages of implementation to addressing any concerns or customization needs along the way, the team has consistently gone above and beyond to ensure a seamless transition and optimal functionality.

[sensitive content hidden]'s guidance and expertise have been invaluable in navigating the intricacies of the implementation process. Her attention to detail and proactive approach have instilled a sense of confidence in me, knowing that she is always there to address any issues or provide clarification.

[sensitive content hidden]'s commitment to excellence and problem-solving skills have been instrumental in overcoming various challenges that arose during the integration phase. His responsiveness and willingness to explore innovative solutions have truly set the standard for exceptional customer service.

[sensitive content hidden]'s personalized approach and dedication to understanding our unique business needs have been instrumental in tailoring the Zenoti platform to suit our specific requirements. His proactive communication and ability to anticipate potential hurdles have made the entire process remarkably smooth and efficient.

Overall, I cannot commend the Zenoti implementation team enough for their professionalism, expertise, and unwavering commitment to customer satisfaction. Their support has been instrumental in ensuring a complete transition to the Zenoti platform, and I am confident that their continued partnership will contribute significantly to our success in the future.

Thank you once again for your outstanding service and support.

Inconvénients

The setup is quite complicated. I believe there is an area of opportunity on the sales to better set expectations of the workload for implementation. The project also started with a Project manager that was not very clear or communicative.

emily
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Face Studio

Publié le 25/07/2024

Avantages

Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.

Inconvénients

its not easy to add certain items or promotional things on your own. there is usually quite a few steps to take to create one task