
Employment Hero
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199 avis

- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
It just works. Employment Hero is simple to use and easy to implement.
Publié le 06/06/2018
Avantages
Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.
Inconvénients
Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.
Réponse de Employment Hero
Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review.
Have a great day,
The Employment Hero Team
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease and Convenience
Publié le 14/04/2020
The ability to track leave is probably the biggest benefit we have seen using this software....
The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.
Avantages
We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun.
We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.
Inconvénients
I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.
Alternatives envisagées
Zoho DeskPourquoi passer à Employment Hero
Employment Hero is Australian. What better reason could we have?!Réponse de Employment Hero
Hi Louise,
Thank you for taking the time to share your experiences with Employment Hero. It's so great to see that the leave management and electronic timesheet functionality has made it so much easer for you and the team.
We're currently working on improving the Company Feed - stay tuned!
Thank you again,
The Employment Hero Team
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Misleading Payroll Products
Publié le 01/02/2023
Employment Hero outsources its payroll platform to Paycat, which operates on a separate database...
Employment Hero outsources its payroll platform to Paycat, which operates on a separate database and is not fully integrated with Employment Hero's platform. This means it's important to know which tasks should be performed on each platform to avoid issues. If a problem arises with the payroll, Employment Hero's technical support may not be able to fully assist as they are not familiar with the complex design of Paycat's payroll system. Paycat may also refuse to resolve the issue since you are Employment Hero's customer, not theirs.
Avantages
Easily create templates and distribute HR-related documents to employees.
Inconvénients
Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one another.
Pourquoi passer à Employment Hero
I regretted it.Réponse de Employment Hero
Hi Tim,
Thanks for taking the time to leave us this review.
Our payroll platform is owned by us and integrates with our HR platform.
In this instance, PayCat would have assisted you to implement your Employment Hero payroll platform, however now this is complete, please direct any questions or concerns to our support team and we'll get back to you ASAP: https://employmenthero.zendesk.com/hc/en-au/requests/new
Behind the scenes, we're working on a number of initiatives to enhance and streamline the implementation process and feedback like this is vital to the success of these initiatives.
If you'd like to discuss your concerns further, please feel free to reach out to us at info@employmenthero.com.
Many thanks,
Rosie
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Love it!
Publié le 29/05/2023
We have streamlined onboarding, policy management, contract management, Employee documentation and...
We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.
Avantages
Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.
Inconvénients
I feel like the learning module can be enhanced. It is not easy to use and can be optimised.
Réponse de Employment Hero
Hi Bernadette,
Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support.
Many thanks,
Rosie
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
HR Saviour!
Publié le 08/05/2023
Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.
Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.
Avantages
- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!
Inconvénients
Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding
Réponse de Employment Hero
Hi there,
Thanks for your review! It's wonderful to hear that the platform's streamlined your HR processes and is adding so much value to your business.
I've passed on your feedback about email notifications during onboarding to our product team.
We appreciate your support!
Many thanks,
Rosie
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
HR Manager review
Publié le 05/05/2023
We have had a really positive experience. For a well priced, off the shelf package it is very...
We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves.
Avantages
Great off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly).
Inconvénients
The Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product.
Réponse de Employment Hero
Hi Sophia,
Thanks for your kind words! It's wonderful to hear that you've had a great experience with Employment Hero.
We truly appreciate your support.
Many thanks,
Rosie
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Climbing the Ranks
Publié le 23/02/2023
Overall, Employment Hero is a great platform for any small to medium size business to use. The...
Overall, Employment Hero is a great platform for any small to medium size business to use. The ability to apply self guided implementation to a system that is easy to use is a huge benefit.
Avantages
Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.
Inconvénients
The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.
Réponse de Employment Hero
Hi David,
Thanks for your review! It's really great to hear that you're getting so much value from the platform and are finding it so easy to use.
We're always working to improve, so I've passed on your feedback to our product team too.
Thanks for your support.
Many thanks,
Anna
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy HR and Recruitment
Publié le 18/05/2023
Amazing support and the developments just keep coming.
Amazing support and the developments just keep coming.
Avantages
Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.
Inconvénients
I think the email notification settings need improvement
Réponse de Employment Hero
Hi Kellie,
Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team.
Many thanks,
Rosie @ Employment Hero
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great HR Platform
Publié le 14/06/2023
Avantages
Everything we need in regards to HR is in the one place.
Inconvénients
We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report.
Réponse de Employment Hero
Hi Silvana, Thanks for your kind words and taking the time to leave us a review! It means a lot to us. Many thanks, Rosie
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
excellent
Publié le 29/06/2023
able to do accounting pay rolls on time
able to do accounting pay rolls on time
Avantages
it made the business less effectively to do
Inconvénients
some features are difficult to use and need a lot of time to learn
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Big Disappointment So Far
Publié le 29/03/2021
Zero star experience so far with HR and LMS implementation. Started much later than we clearly said...
Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed.
Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments.
Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll.
We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either.
Xero has better payroll system with more functionality and better value.
There are much better value LMS systems out there as well. (TalentLMS)
Avantages
Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.
Inconvénients
The setup process has been a disappointing experience.
Réponse de Employment Hero
Hi Kurt,
While we're sorry to see that Employment Hero didn't reach your expectations, we appreciate you taking the time to review the platform.
It is extremely rare for a customer to finish the sales cycle only to realise that it's not a good fit during implementation. This is outcome is as undesirable for Employment Hero as it is for customers such as yourself and our sales team does everything it can to avoid these situations. Though this happens very rarely, we have taken your feedback onboard to avoid this happening again and I can see that your subscription was cancelled before launching the platform.
Wishing you all the best,
Anna from Employment Hero
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Employment Hero Review
Publié le 28/10/2019
The on boarding off staff has become so much easier compared to manually entering forms and...
The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.
Avantages
I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!
Inconvénients
Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.
Réponse de Employment Hero
Hi Rachel,
Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful.
We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how.
Thank you again and we'll be in touch shortly.
All the best,
The Employment Hero Team
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We ❤️ Employment Hero
Publié le 14/02/2019
Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all...
Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.
Avantages
What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight!
It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee.
Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes.
Perfect Integration with our accounting software as well.
We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.
Inconvénients
The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates.
Also, the staff announcements feature is a bit basic for our needs.
Réponse de Employment Hero
Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too.
Thanks again,
The Employment Hero Team
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Where's the support?
Publié le 30/11/2021
The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we...
The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.
Avantages
Easy for staff to use and automates HR and payroll processes quite well.
Inconvénients
The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.
Réponse de Employment Hero
Hi Daniel,
Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes.
Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience.
I can see that your enquiry has now been resolved, but if you need anything else please let us know at support@employmenthero.com.
Many thanks,
Anna from Employment Hero
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Solid HR platform with self-service approach
Publié le 04/12/2019
As an employee, the integrated approach of Employment Hero gives me much greater visibility and...
As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.
Avantages
- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place.
- Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards.
- Encourages interaction with employees through goal-setting, nominating others for awards, etc.
Inconvénients
- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted)
- some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability
Réponse de Employment Hero
Hi Mark,
Thank you for taking the time to review Employment Hero! We're glad to see you've had such a positive experience with the platform.
Have a great day,
The Employment Hero Team
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
As our HR Platform, it provides access to great tools for insights and staff management.
Publié le 08/03/2018
Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record...
Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.
Avantages
It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.
Inconvénients
Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.
Réponse de Employment Hero
Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business!
Thanks again,
The Employment Hero Team
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy
Publié le 08/05/2023
Great!
Great!
Avantages
Recruitment is so easy to use Very happy with the Recruitment Feature in Employment Hero. It makes hiring so much easier.Employee onboarding would have to be one of my favourite features along with tracking courses.
Inconvénients
Email coming through at times outside the times we have individually dedicated.
Alternatives envisagées
RoublerPourquoi passer à Employment Hero
Very easy to use. :)Réponse de Employment Hero
Hi Adele,
Thanks for your review! It's great to hear that the recruitment module has helped you to streamline your hiring and onboarding processes.
Your support means a lot to us.
Many thanks,
Rosie
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great paperless system
Publié le 10/03/2021
Excellent
Excellent
Avantages
South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically.
The system is great, economical and we are not even using it to its full potential yet.
I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system
Inconvénients
We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.
Réponse de Employment Hero
Hi Darrin,
Thank you so much for reviewing Employment Hero and sharing your experience with others. We're stoked to see that Employment Hero has had such a huge benefit on your business and look forward to supporting you and your team for many years to come!
Thank you again,
Anna from Employment Hero
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Could not recommend more highly
Publié le 11/05/2020
Employment Hero is amazing. Not only does the software solve so many problems, the company taht...
Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost
Avantages
As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.
Inconvénients
There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.
Réponse de Employment Hero
Hi Caroline,
Thank you so much for taking the time to review your experiences with Employment Hero. It's great to hear that we've been able to help you and the team at Investa Projects.
We look forward to supporting you for a long time to come.
Thanks again,
The Team at Employment Hero
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Incredible platform that just gets better
Publié le 03/03/2020
Generally pretty good customer service. email support can be a little slow at times.
Generally pretty good customer service. email support can be a little slow at times.
Avantages
Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.
Inconvénients
Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.
Réponse de Employment Hero
Hi Loui,
Thank you for taking the time to review Employment Hero. We're really proud to be able to continue to support Fonda Mexican's people management and look forward to adding even more features to make your HR admin easier!
Thank you also for the feedback regarding our support team. We are working on improving our response times and hope you notice the change soon.
Thanks again,
The Employment Hero Team
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Good software - very difficult implementation journey
Publié le 11/03/2022
Avantages
Comprehensive platform with lots of features.
Inconvénients
We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.
Réponse de Employment Hero
Hi Brad,
Thank you for taking the time to share your experience. I'm so sorry to hear that implementation has been difficult!
Ensuring our customers have a great experience is very important to us and behind the scenes we are working on a number of initiatives to help improve this part of the customer journey.
I have passed on your valuable feedback to our team. Thank you for your continued support.
Many thanks,
Anna

- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great platform that is always improving
Publié le 30/09/2019
Avantages
so many quality of life features that make tedious administrative tasks really easy!
Inconvénients
expensive phone customer support can make it challenging to get a quick answer to a query.
Email support is free, however, can be slow.
Réponse de Employment Hero
Hi Louis,
Thanks for taking the time to review Employment Hero! It's great to see you're getting so much value from the platform and we love that we're able to make employment so much easier and rewarding for you and your team.
Thanks also for your feedback regarding our support. This is a known issue and is a high priority for us to improve on in future.
Thank you again,
The Employment Hero Team

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Fine, but not great. Weak customer support.
Publié le 30/03/2022
Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a...
Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall.
Sadly, they clearly underinvest in Customer Support, as response times are heinous.
Avantages
It has a REALLY wide variety of features for HR/P&C
Inconvénients
Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).
Réponse de Employment Hero
Hi Lee,
Thanks for your review.
We're always working to ensure that we deliver exceptional customer experiences, so I am sorry to hear that our service hasn't met your expectations.
I have passed on your feedback to our product and support teams.
Many thanks,
Anna
- Secteur d'activité : Impression
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Laura's EH Review
Publié le 03/12/2020
It took us a while to get set up and to work out how it all worked, our company is fairly large and...
It took us a while to get set up and to work out how it all worked, our company is fairly large and a bit confusing so we were probably a unique case. Now that we have worked out the kinks, I'm very excited for how we can use Employment Hero!
Avantages
Almost everything can be done through Employment Hero, we are now moving towards an almost completely paperless onboarding and payroll system which is helping to streamline all of our admin processes.
Inconvénients
Sometimes it wasn't very intuitive, things seem hidden in the menus, just took a while to get used to it.
Réponse de Employment Hero
Hi Laura,
Thanks for sharing your Employment Hero experience with others via this review. We really appreciate your support and are stoked that we've been able to streamline all of your admin processes.
Thank you also for your feedback re. the user experience. We're currently working on a number of initiatives to our platform easier to use for everyone.
Thank you again,
Anna from Employment Hero
- Secteur d'activité : Meubles
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Employment Hero & Heropay
Publié le 08/08/2019
The team at Employment Hero are extremely capable from sales to integrations, they listen carefully...
The team at Employment Hero are extremely capable from sales to integrations, they listen carefully and ensure the best available options are applied to meet your operational needs.
Avantages
The seamless functionality between the HR and payroll portal. Amazingly fast to set new employees up. Brilliant in keeping requirements specific to your need in addition to ensuring they are up to date, whilst reminding you in time to book in for training.
Inconvénients
Not really a con - there is so much functionality that there is a lot of learning on the go.
Réponse de Employment Hero
Hi Stuart,
Thank you so much for taking the time to review Employment Hero. We couldn't be happier to hear that your experiences with our HRIS and our team has been so positive.
Thank you again,
The Employment Hero Team