Avis clients sur ClubWorx

ClubWorx
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
79 avis
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic customer support
Publié le 10/09/2018
Avantages
The support is fantastic. The staff have been very accommodating (and patient!) to any requests for additional features and explaining how best to navigate situations. The software itself has a great spread of features that automate and make day to day admin simpler and less time consuming
Inconvénients
Some very minor features that would be good additions (more specifically for our individual business needs) but this isn’t even a con as the staff have been very receptive to suggestions and the software only continues to evolve and improve
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Always improving and listening to feedback
Publié le 13/09/2019
Switching to ClubWorx remains as one of the best decisions we made. The software is constantly...
Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day.
Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too.
Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.
Avantages
That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.
Inconvénients
If I'm having to do some work on my mobile phone it's not the most user friendly experience!
Réponse de ClubWorx
Hi Nicola,
Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!
Have a fantastic day,
Team Clubworx
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Terrible System
Publié le 28/07/2020
Terrible
Terrible
Avantages
Nothing No Customer Service they are based out of the country
Inconvénients
They are based out of Australia and have no customer service available
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very good!
Publié le 10/05/2022
Clubworx has really helped to keep track of my members (who's attending, who's not, who's ready for...
Clubworx has really helped to keep track of my members (who's attending, who's not, who's ready for grading etc) and organise and collect payments. Most importantly the team have been great to work with and they are constantly improving the product
Avantages
Member/prospect management
Grading management
Automations - emails, processes
Finally has a member app! (has/had a mobile website which worked fine when I started out but as my club grew I found an app made more sense)
Australian based support who are generally very good
Responsive to product ideas/suggestions/feedback
CEO is very in touch with the product and customer feedback
Zapier integration
Inconvénients
Reporting function is good but higher level analytics/insights is still a work in progress
Pourquoi passer à ClubWorx
had the right combination of features, scalability and price point (this was 5 years ago so features in clubworx and other platforms has changed since then, but I'm often scanning the market and Clubworx is still holding up well)- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
6 Years of Growth, Supported By Clubworx
Publié le 10/05/2024
Avantages
Clubworx has been scalable as my business has quadrupled and they have been able to support our management of this through automation, client management, and payment integrations.
Inconvénients
The functionality and formatting of the emailing side of things has been a bit of a challenge.
Réponse de ClubWorx
Hi Glen thanks for your positive response and honest feedback about emailing. We do have improvements in that space in our roadmap so we hope you'll love us even more soon. Thanks for being with us for 6 years.
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Streamlining Operations
Publié le 10/05/2024
As the owner of a martial arts academy, finding the right tools to manage day-to-day operations...
As the owner of a martial arts academy, finding the right tools to manage day-to-day operations while ensuring a positive experience for both staff and students can be quite challenging. Clubworx software has proven to be a game-changer in how we run our academy, and I can't recommend it highly enough.
Avantages
User-Friendly Interface: The software is easy to navigate, making it accessible to varying levels of tech-savviness.
Effective Communication: Built-in tools for email and SMS allow easy communication with members, keeping them informed and engaged.
Inconvénients
Cost: Depending on the size of the academy and the specific needs, the subscription cost might be a consideration, especially for smaller or newly established academies.
One-size-fits-all Approach: Although customizable to an extent, some academies might find the features too generic if they have unique operational practices or specialized needs.
Réponse de ClubWorx
Thank you Nabil, for your positive and considered review of Clubworx. Our team work really hard to constantly improve and they will really appreciate your feedback. Thank you for using Clubworx.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
EXCELENT TOOL
Publié le 13/05/2024
I HAVE BEEN USING CLUBWORX SINCE 2016 AND ITS CRUCIAL FOR RUNNING MY BUSINESS . I HIGHLY RECOMMEND...
I HAVE BEEN USING CLUBWORX SINCE 2016 AND ITS CRUCIAL FOR RUNNING MY BUSINESS . I HIGHLY RECOMMEND THIS TOOL
Avantages
EASY TO USE, GREAT TOOL FOR DAILY MANAGEMENT OF MY MARTIAL ARTS STUDIO, ALWAYS IMPLEMENTING NEW FEATURES.
Inconvénients
THERE ARE SOME LIMITATIONS BUT THE TEAM IS ALWAYS LISTENING TO THE FEEDBACK AND ADDING THINGS TO MAKE THE SOFTWARE BETTER
Réponse de ClubWorx
Thank you for your excellent review and for your loyalty since 2016! We’re thrilled to hear how crucial Clubworx has been in managing your martial arts studio. The team will love to hear this. We look forward to supporting your business’s success for many more years!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Barry from SSMT
Publié le 10/05/2024
We have been using CWX for 5+ years. Customer service, improvements and feature releases are spot...
We have been using CWX for 5+ years. Customer service, improvements and feature releases are spot on.
Avantages
Simple to use - allows easy roll out to new users
Inconvénients
Lack of financial reports, used eg for forecasting
Réponse de ClubWorx
Hi Barry, thank you for your 5 star reviews. I'm glad you find it easy to use. Clubworx also has some really powerful reporting tools. Please contact me if needed but I'll ask our awesome support team to reach out to you and give you some training on the reports function. Thank you for being with us for 2 years.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly recommended for gyms!
Publié le 13/05/2024
Great experience, I recommend the product frequently
Great experience, I recommend the product frequently
Avantages
Covers all the needs and easy to use, always improving
Inconvénients
Calendar functions could be better for multi view and functions and online bookings could be cleaned
Réponse de ClubWorx
Thanks for your positive review Nakia. its great you find CBW easy to use and we do try to always be improving. We have improvements with the calendar in the Development plan, so lets hope you like Clubworx even more soon.
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great app, easy to use
Publié le 10/05/2024
Avantages
Easy to manage clients, set up and change payments, move and add clients
Inconvénients
Slightly touchy if using a tablet. Phone an computer are easier
Réponse de ClubWorx
Thank you! It’s fantastic to hear how easy you find managing clients with Clubworx. We appreciate your feedback about the tablet experience—we’re always working on making our app even better and more user-friendly across all devices. Your insights are invaluable, and I’ll make sure the team hears about your experience.
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good software for Jiu Jitdu academy
Publié le 10/05/2024
Avantages
Great reports, easy for new members to sign up.
Inconvénients
Very hard to get help. Sometimes will take days untill you receive a call back from help desk.
Réponse de ClubWorx
Hi Joao
Thank you for the positive reviews. I'm so sorry if we have been hard to get hold of. We really go all out to make sure we respond as quickly as we can. I will get our support team to reach out to you.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Clubworx is an awesome product and worth all the pennies!
Publié le 08/04/2022
Avantages
Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.
Inconvénients
The integration was easy and the ease of use is spot on. There's no real complaints from us.
Réponse de ClubWorx
Hi Josh,
We are so happy to hear that you are enjoying using Clubworx. We've got lots of new features and improvements rolling out over 2022 for you too!
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software
Publié le 05/10/2017
Easy inexpensive way to keep everything on track
Easy inexpensive way to keep everything on track
Avantages
Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)
Inconvénients
User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass
Réponse de ClubWorx
Dear Mystery Reviewer ;)
Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx.
We've got some great things in our Development pipeline, stay tuned!
Kind Regards
The Clubworx Product Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio
Publié le 10/06/2017
Hands down the most intuitive and simplest software to use. We tried out so many different...
Hands down the most intuitive and simplest software to use. We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us. Clubworx provided everything MB had and more. And were so very responsive to our requirements when we had special requests, even after-hours support.
Avantages
It's intuitive and simple. Integrates with Stripe and enables both the waivers and payments to be done in the one action.
Inconvénients
No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.
Réponse de ClubWorx
Hi Jess,
Thank you for your review! We are thrilled to hear that you are enoying using Clubworx and getting so much value out of it in your business. We are totally committed to continuing to deliver high level of customer service and system performance as we move forward with you and your team.
The Clubworx Team.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.
Publié le 15/06/2017
I am able to monitor client participation much more effectively. This has allowed me to focus on...
I am able to monitor client participation much more effectively. This has allowed me to focus on those who need help most and grow participation levels!
Avantages
I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.
Inconvénients
The financial aspect of the program leaves a lot to be desired.
If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages. Very frustrating. I mentioned this prior to now and received a phone call from the service desk, the lady was lovely but really did not have any solutions.
Réponse de ClubWorx
Hi Liam,
Thank you for taking the time to submit your review. I just wanted to let you know we do take this feedback seriously and will review how we can better inform you about your payment deposits together with our payment partners over the upcoming months.
Kind Regards
Matt
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
New customer
Publié le 30/04/2019
Fantastic so far. Not a moment I was left unanswered.
Fantastic so far. Not a moment I was left unanswered.
Avantages
Easy to use and report capability. Clubworx reporting tool is amazing.
Inconvénients
Not been able to let ezidebit collect the fees directly to our customers. I don't like the fact we have to absorb the fees and include into our club fees
Réponse de ClubWorx
Hi Evandro,
Thanks for the feedback. We are really happy to hear you are enjoying your experience with Clubworx.
We are constantly expanding our integration with Ezidebit and aim to be able to offer more options around the handling of customer fees in the future. We appreciate your feedback on this.
Looking forward to supporting you!
Emily.
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Smooth transition
Publié le 20/09/2016
The customer support has been awesome. Emily has been proactive about engaging with solutions...
The customer support has been awesome. Emily has been proactive about engaging with solutions rather than simply selling the features. What was also a key turning point in the decision was understanding the development roadmap - what features were going to be released and when which gave us a better understanding of what we had to do in the interim to make the transition smomother
Avantages
user friendly experience
waivers signed online
integration with stripe (coming)
Inconvénients
scheduling classes a bit manual
cannot copy across a standard week
waivers cannot be copied or duplicated - to be created from scratch for each one
cannot hide trainers and allocate their time behind the scenes
Réponse de ClubWorx
Thanks Jess. We really appreciate the feedback and happy to hear that your experience has been so positive. We're happy if you're happy :)
That's right - Clubworx is currently working on releasing our latest Stripe integration with waivers, and plan to have this available by the end of the year for all of our customers!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Love the support and help in transisiton
Publié le 26/08/2016
Emily was very helpful so far in the transition , what we see with the software is a clean and...
Emily was very helpful so far in the transition , what we see with the software is a clean and simple look that our clients could like
Avantages
Very easy to use and clean
Inconvénients
Templates need more ability to be customized for clients use
App for smartphone make it easier than web based but not a big issue
no place for discounts or promo codes
Réponse de ClubWorx
Den, thanks for the great feedback. It is great to have you join us and we are so happy to hear that you are enjoying the software and your customer support. Remember to keep sending feedback as you continue to use Clubworx, this is critical for us to continue to build better features that support your business in the future.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very easy to use and flexible to suit your own business!
Publié le 29/08/2016
We reviewed many software solutions for our Karate business and Clubworx, although it doesn't...
We reviewed many software solutions for our Karate business and Clubworx, although it doesn't contain all the 'bells and whistles' of some, was the easiest to use and most flexible. Support is fantastic, replying very quickly, even out of normal business hours.
Avantages
Ease of use and flexibility
Inconvénients
System is sometimes slow, not a lot of help/support notes online
Réponse de ClubWorx
Hi Tracey,
Thanks for your review! Great to hear you are enjoying using Clubworx. We've still got lot's of great features to come too.
We're also currently updating our online support notes and hope to have this out soon for our customers.
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
So Simple So Easy So Inexpensive
Publié le 05/04/2016
I have been teaching martial arts for 18 years. I have never come across something so simple. The...
I have been teaching martial arts for 18 years. I have never come across something so simple. The software is appropriate for size and function. There are no bells and whistles that you don't use! There is no wasted design and is perfect for our martial arts school. I wish we had this software back in the "Martial Soft" days. Customer service is incredible and friendly.
Réponse de ClubWorx
Hi Brooke,
Thank you for sharing your experience with Clubworx. We are delighted to have you as one of our valuable customers.
It's great to hear you are enjoying using Clubworx and am excited to let you know that we will be continuing to expand our feature set thoughtfully into the future, to continue making your experience better and better.
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Having Great experience!
Publié le 15/07/2015
I'm moving from other software because they were charging too much, and the software wasn't...
I'm moving from other software because they were charging too much, and the software wasn't offering the much i was paying . I'm very impressive with the attention they give.
The software is really easy to use and add a member. What was a big deal for me after some bad experiences with the trial on others software.
Congratulations for a great job you are doing.
Réponse de ClubWorx
Hi Juliana - really appreciate the feedback. We are glad to hear that you are enjoying your experience with us and we know you'll love using your streamlined, automatic payments through Clubworx as well!
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Simple and easy to use
Publié le 19/07/2015
I work in a studio and also run outdoor sessions. Club worx has been a great program for my...
I work in a studio and also run outdoor sessions. Club worx has been a great program for my business. It is so simple to start using. Emily is fantastic and helpful. I love how customisable the system is and the reporting is great. I'm going to start building my website in club worx soon.
I would like the system to link with xero. Hopefully that can help soon.
Réponse de ClubWorx
Thanks Renee! And yes we do have plans to integrate with Xero in the future, so we'll keep you posted on that :)
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Clubworx works
Publié le 14/08/2018
Avantages
Easy to use, very simple to learn. Customer service is excellent.
Inconvénients
Nothing log is easy and it is very user friendly.
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Simple & Painfree
Publié le 11/09/2015
The help and support we have received from the staff at Clubworx has been the most positive in my...
The help and support we have received from the staff at Clubworx has been the most positive in my last 10 years of working with software providers.
Réponse de ClubWorx
Thanks for taking the time to review Clubworx Laura. We love supporting the Phoenix team & look forward to being your preferred service provider for the next 10 years!
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Tried a few other software options for my boxing studio but they were all too confusing for my...
Publié le 03/06/2015
Pros
Easy to get started and use
I can always contact someone right from my clubworx account
Easy...
Pros
Easy to get started and use
I can always contact someone right from my clubworx account
Easy bookings and payments
Cheapest option I looked at
Cons
No problems so far, everything I've raised has been explained clubworx