Avis clients sur Texada

Easy to use, easy to train new users. Data is easily accessible.

Certain features/functions require help desk support to be implemented i.e. new tax tables, new store numbers for use in EMT.

User friendly, point and click feature..

Support response is slow and users lose confidence

I like the ability to have the play area to test new or odd situations. I think it reduces the amount of times I need to contact the help desk.

We do not use much of the rest of the system as our rental is normally a monthly event.

The reporting function leaves a lot to be desired. It would be nice to have a reporting section for ALL reports.

Even have the ability to chose what fields to include. I would be interested in speaking with the development team as to how we can try to improve the reporting, both financial and analytical.

Also the batch processing/posting is all over the place. Posting should be in one section so you know what has to be posted and what doesn't. Also the batch processing and posting is not always evident. There could be a pop up that says do you want to post this item.

Very personable staff and their platform is very stable.

Lack of on site(company specific) customizations.

Customer support and the rapport built with staff over the years

Our version of SRM can be difficult to teach to new staff.

I liked the open speaking forum in Handle

I didn't like having to leave the conference

Texada employees are capable, sincere and they care. They do have a good product and the price is very competitive.

This is an area where they are improving, but in the past their support/resolution time has been slow.

Invoicing is easy and setting up custolers

It glitches and I have had issues that aren’t resolved yet

I’m am sorry to say there is very little I like about the system.

Barcoding is great for over the counter retail sales.

Listed previous in survey…………………………………,.

I wasn't too much on the side of the integration part but I do believe it was very simple to swap over all our data from our prior software to this one. Within two weeks I would have considered myself very knowledgeable on the software, very easy to navigate and find what you are looking for.

There are a few features I would like to see added to the software such as the ability to delete part numbers. We have some products in the system under 3 or 4 different part numbers, some with a hyphen added in the number or a S added to the end of the number, It just makes it more difficult during inventory time.

We use most of the modules and personally I like the AR and AP module - it is easy to use and has all the functionality I need.

It is not always intuitive as to where you can find things. For example, I wanted to print an updated GL code list. I thought it would be in the General Ledger module, but it isn't. You need to go to the System Maintenance module!

Once we learned how to use it, it has most of the functionality we require. I feel that it is trending in the right direction. The email functionality has come a long way and made things much easier. We started using PO's, Re-Order Reports, Sale Orders, and Work Orders this year. It has simplified our processes. We tested the reservation feature but it is too slow for our fast paced business.

It is difficult to learn and understand for new staff members. I also don't like the reservation system. A "day at a glance" feature would be helpful (similar to what Point of Rental has. Something that can outline the reservations in an easy to read layout on screen with the ability to view and make changes instead of having to search. It would also be good to view deliveries and pick ups. I don't like having to print reports all the time. The booking report took me a while to figure out and I feel that it is too time-consuming to go through every morning.

ease of use and superior tech support. the rental side is superior

could be easier to add sale product due to there being so many small cheap parts

The system is very user friendly, a big improvement from the previous version. Support is very friendly and helpful.

There a few changes that should be made. Deposits get lost, you should be able to take deposits on w/o, the daily close freezes up once a month (the close has to be done after hours so there is no support to help when this happens), still an issue in the ic screen looking at serial numbers if you had to use the search function to find the item, you get kicked out/screen freezes after 5- 10 minutes of non use if using the web version, in some screens you can search by typing directly into box (ex at 01 customer search) but in other screens you have to window first (ex when entering an AP and searching for a GL by name)

After upgrading to the current product we have found navigation better for our new staff. Having the ability to utilize mouse clicks it is more user friendly & comfortable for them. That being said we are happy that the "F" keys still function for the more senior users! Texada seems to be introducing more products that suit the current tech market.

Most of our terminals have the Client Software installed on them. Some of our other terminals we have used the online connection. One thing that causes issues with us is it "times out" between use..that is frustrating for our staff.

One stop shop...does our equipment tracking, asset/inventory management, and financials all in one program

Need to pay for custom reports, can take time for development team to implement

We had been using the old version of Texada rental store program for over 30 years and we knew it well and liked it. We had to do an update and were very surprised that it was so familiar to and easy to learn and had many improvements over the original. We waited too long and were scared that we could not get our information into the new system. SRM made this transition easy and we were up and running in the next day. We really like the ease of this program and are not worried about a crash of the system. The daily close is so easy and fast! We highly recommend this SRM program!

The only thing that we wish that the new system had was the ability to print immediately after writing up a contract. This is the way it works when you are cloud based.

I used an earlier version of this program and the updated version that I am using now was a little adjustment but not much.

There are some features that would be nice to improve the efficiency of the shop here. For example, to be able to credit a work order invoice. Or before a work order invoice has gone through a close, to be able to make adjustments to it. As add or remove things either service or parts.

ease of operation of the software. It is easy teachable to new employees.
it does great record keeping as I go into to a history of items almost daily.

we will get record locks is the most common problem. I don't if it is the software or my internet.

WELL ONLY USING TEXADA FOR ABOUT A YEAR AND SOME MONTHS, IT IS EASY TO USE, I LEANRED IT FAST AND IT DOES WHAT I NEED IT TO

THE REPOTING IS VERY POOR. DOESN'T GIVE YOU MUCH OPTION. ALSO THE INVENTORY IS NOT TO ORGANIZED

this has a play data to test the software. reliable excellent customer service

could be made easier , to many windows to jump to find things

Easy to use. Great layout. Good developing.

Sometimes does not work as well as it should