Avis clients sur vManager

I like the fact that I can easily monitor and approve orders. It allows me clear visibility on the status and allows me to add notes with my inquiries.

I'd like ordering a new line for a phone i have in hand to be enhanced. It is frequently mistaken as a new line and device order.

Pros: Full inventory by location. Allocable by Cost-code. I love that I can add my own labels and comments. Fairly easy to find recourses by location. Usage reports are useful when evaluating what is expired or no longer needed.
Placing a ticket is extremely easy and to follow-up. This is probably my favorite use of vManager

Cost allocation do not cross when fed in from other sources causes a layer of failure. AKA Verizon or Sprint.
I keep trying to fix them but changes don't stick. We are told there is nothing they can do.
The App is not intuitive when checking a ticket. It would be nice to be able to click on ticket and open or check on an open order or ticket from the list on the Dashboard instead of having to hunt for it.
Not all of the data is apparently accurate and is not reliable.

A great way to consolidate telecom inventory and save money.

Hardly any issues at all really. A great hosted offering.

Easy to use, easy to understand and user friendly

many features, workable and needs to learn

Very easy to navigate. Tons of information. Detailed menus. Easy support reporting.

Some menus dont retain prior information selected when you go back to prior page. Wish information/selections would retain on the page to avoid re-selection your options.

Excellent tool at your fingertips. Easy to use and powerful management necessity

most powerful when managing spend acquired with vCom.. lack functionality for other telcom spend.

Easy to use, find inventory, review costs and non-usage sites

I don't use all the functions and features so I don't really have a least

The most impactful feature for me is the inventory. We are quickly able to see what we have active if there are any issues, the IP information, etc. The amount of information we have at our fingertips is fantastic!

Nothing that I could speak to at the moment

Hi: I have been using vManager for over one year now. I have used many carrier and TEM applications over the past several years but find the VCom platform one of the easiest to use. The info is all centralized: contract/pricing info, detail inventories, bill copies, etc. I especially like the inventory reporting for monitoring ckt removals, new adds, USOC details, etc. The graphical capability is also appealing, as the data is easy to read and presented in a concise format. In summary, I really like this tool for its ease of use, elegant reporting capability, and clean graphing. The VCom team is also very helpful and always willing to assist, which is a great attribute. Thanks

None that I can think of

It does a good job of tracking expenses.

Can be hard to find your information\tab.

Very easy to use and everything needed is on the dashboard. I picked it up rather quickly after a brief tutorial

Filtering certain values is a little tricky at first.

Utilizing vManager's ability to see all services and products in a simple to read format, we have found lines and services that we forgot we had. With Zero-usage reports and ideas for cost savings, we are in the process of cutting almost $2500 in monthly spend. With an easy to use interface and support from all of the vCom staff, vManager makes our jobs easier and has reduced our invoice processing time from 7 hours to 15 minutes!

The only Con has to be that since we don't utilize all of vCom's offered services, some tabs display no information.

Easy to use and navigate around to find whatever you need

nothing I can think of right now, it provides info and data we need

I don't use it much but when I do I can pull my monthly report easily with no real issues.

Some glitchyness on occasion. Reports not accurate.

All-in-one interface. Reporting options that are manager friendly.

When something doesn't work, it doesn't in a big way and getting resolution can be difficult and (more importantly) time consuming.

The software will provide me reports that explain how the company is saving money. The program is easy to use and the reports did not require a lot of explanation or preface to understand; they are very straightforward and get down to what matters.

I haven't used it long enough to find a disadvantage to the software.

Until you have experienced all your telecom needs being managed through the same system, you just don't know what you're missing. Procurement, trouble tickets, usage summaries, alerts, wireless, reporting, and much more. I could not go back.

It can be a bit overwhelming at the start, but the vCom staff will be right there for you.