Avis clients sur NeoCertified

NeoCertified
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
102 avis
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Practical HIPPA Compliant
Publié le 23/02/2021
Overall, I have no complaints. It suits or purpose and serves our needs.
Overall, I have no complaints. It suits or purpose and serves our needs.
Avantages
Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.
Inconvénients
No plugin for Mac. Would love to just use one email source instead of two.
- Secteur d'activité : Forces de l'ordre
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Value and Easy to Use
Publié le 21/01/2020
I have been pleased so far with the overall service. The customer support has been quick and easy...
I have been pleased so far with the overall service. The customer support has been quick and easy and the email itself has been very user friendly. As previously stated, the only drawback I have found is that I can't easily import my contacts.
Avantages
I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.
Inconvénients
When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.
Réponse de NeoCertified
Thanks for the kind words, Deidra!
If you ever need anything, please don't hesitate to contact me directly.
Thanks
Peter Schaub
President & CEO
NeoCertified
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Affordable Encrypted Email
Publié le 16/03/2021
Very good service.
Very good service.
Avantages
The product is easy to use. The price is affordable.
Inconvénients
Recipients seem to have trouble figuring out how to open the encrypted emails or ignore them. When we send emails to insurance carriers, they typically never get opened. I don't know if this is an industry problem or why this happens.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
NeoCertified Great Secure Mail Service!!
Publié le 30/03/2021
We have had a very positive experience with NeoCertified. The customer service has been very user...
We have had a very positive experience with NeoCertified. The customer service has been very user friendly and helpful. It has been easy to maintain. As our needs have changed as an agency NeoCertified worked with us as needed.
Avantages
The customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.
Inconvénients
I work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy Way to Send Xrays!
Publié le 08/03/2021
Its secure, quick and overall a great way to send things electronically .
Its secure, quick and overall a great way to send things electronically .
Avantages
Using neocertified is an easy safe way to send things via email that have patients personal information. We have always had no problems using it, very easy and effective !
Inconvénients
There is nothing we don't like about it, very easy to use.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly functional secure email service at a great value
Publié le 23/02/2021
As a HUD-approved counseling agency, we have strict compliance for securing customer Personally...
As a HUD-approved counseling agency, we have strict compliance for securing customer Personally Identifiable Information. We have used NeoCertified Secure Email for over 5 years, and it has been a highly effective and easy-to-use service for our needs.
Avantages
The Outlook Drop-in feature allows us to send and receive secure emails easily from our standard email.
Inconvénients
We have not experienced any issues with this service in over 5 years of use.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
very easy to install and simple instructions
Publié le 07/09/2017
Our company are able to comply with HIPPA compliance for the industry. My clients will feel more...
Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.
Avantages
The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.
Inconvénients
So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.
Réponse de NeoCertified
Thanks for the review, Steve!
Let me know if you ever need anything in the future and I will be happy to help.
Peter
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Neocertified Provides a Great End to End Encryption User Experience
Publié le 07/09/2017
HIPAA, and Privacy Compliance
HIPAA, and Privacy Compliance
Avantages
Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!
Réponse de NeoCertified
Thanks for the kind words, Kevin.
Let me know if you ever need anything in the future and I will be happy to help!
Peter
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
NeoCertified Review 2021
Publié le 21/04/2021
Our business has peace of mind knowing that our emails are secure, whether working in the office or...
Our business has peace of mind knowing that our emails are secure, whether working in the office or remotely. There is integration across all devices; laptops, desktops, and mobile phones.
Avantages
The add-in for outlook is very easy to use, download and installation is very user friendly. There is also a mobile version for when our users are not at their desk or working remotely, since COVID a lot of people have been using their personal devices for transmitting PHI, and the mobile version for iPhone and Android is great.
Inconvénients
At this time, currently there are no negative reviews.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to use - could use additional functionality
Publié le 22/11/2021
NeoCertified has helped us with our HIPAA compliance, its most important function to our agency.
NeoCertified has helped us with our HIPAA compliance, its most important function to our agency.
Avantages
I like the relative ease of use. All of our staff who are using Neocertified were up and running quickly.
Inconvénients
It would be nice to be able to sort your "Read" emails into folders.
Alternatives envisagées
VirtruPourquoi passer à NeoCertified
I was familiar with it.- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy secure email solution
Publié le 11/03/2021
Avantages
The ease of the set up and the integration with Outlook.
Inconvénients
There hasn't been any issues so far. Have used for less than 3 months.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use and navigate
Publié le 25/02/2021
I specialize in Life and Health insurance sales and service which involves PHI and PII that can't...
I specialize in Life and Health insurance sales and service which involves PHI and PII that can't be transmitted through normal email channels. NeoCertified makes it easy to continue to use email and be compliant with all applicable laws.
Avantages
The thing I like most about the NeoCertified software is the ease of use. Very rarely do I have a recipient contact me indicating that they can't or don't know how to open my secure email. This is a great testament to the ease of use.
Inconvénients
There were some hiccups when we initially set up Neocertified but this was mainly due to multiple users having different Window versions. Tech Support was great; they were knowledgeable, quick to respond and worked to resolve our problem in a timely manner.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
NeoCertified has delivered a very straightforward and easy end-user experience
Publié le 01/11/2017
We utilize this software to maintain our HIPAA compliance will sending ePHI
We utilize this software to maintain our HIPAA compliance will sending ePHI
Avantages
Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified
Inconvénients
From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.
Réponse de NeoCertified
Thanks for your review, David!
I am thrilled to hear that your employees enjoy how easy the product is to use.
Please feel free to reach out to me directly about the Admin process. I'm confident we can accommodate you with any of the tools that you might need.
Thanks again for your feedback.
Peter Schaub
President & CEO
NeoCertified
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Secured Email with ease
Publié le 24/02/2021
Good experience, no issues. Does what I need it to do.
Good experience, no issues. Does what I need it to do.
Avantages
I love the Microsoft Outlook client. Secured email with one button click is convenient and easy.
Inconvénients
I cannot think of anything I don't like. Its easy to use.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simple and Affordable
Publié le 10/09/2019
Excellent customer service and easy to use via Microsoft Outlook. Overall, very happy with...
Excellent customer service and easy to use via Microsoft Outlook. Overall, very happy with NeoCertified.
Avantages
Simple to use and affordable, especially for a smaller agency. Set-up was seamless and the modules to walk through set up were very clear.
Inconvénients
Some secure email recipients outside our organization were unable to receive the secure message due to their own firewall security protection, although that issue was infrequent.
Réponse de NeoCertified
Thanks for the kind words, Monika!
If you ever need anything in the future, don't hesitate to reach out to me directly.
Peter J. Schaub
President & CEO
NeoCertified
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Reliable Product
Publié le 17/03/2021
Avantages
The product is easy to use and works well with our system. Billing and pricing are very comparable as well.
Inconvénients
Would like to see more expansion with this product.
- Secteur d'activité : Banque
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy Secure Email
Publié le 11/03/2021
I have no complaints so that means its a good product in my opinion.
I have no complaints so that means its a good product in my opinion.
Avantages
I love how easy it is to send a Secure email. Its a simple add-on to Outlook and one click to send a secure email. Our clients find it easy to use as well when sending their documentation. For a small company this is a great solution for secure emails at a good cost.
Inconvénients
It'd be an even better product if it came with greater storage/memory size without having to pay for more space.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I can't say good enough things about the service and support offered to me from NeoCertified
Publié le 07/09/2017
Encrypted email Hippa Compliant
Encrypted email Hippa Compliant
Avantages
Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.
Réponse de NeoCertified
Thanks, John! I really appreciate all of the kind words.
Let me know if you ever need anything in the future.
Peter
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great, inexpensive product!
Publié le 28/02/2021
It's great for sending confidential email or email where you want a read receipt and proof the...
It's great for sending confidential email or email where you want a read receipt and proof the email was opened, including date and time.
Avantages
East of use in Outlook. Ability to obtain a read receipt.
Inconvénients
The Outlook plugin frequently become disabled. It's an easy fix to re-enable it but I'd prefer not to have to do that.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wonderful service
Publié le 21/03/2019
Avantages
The ease of use is great! It allows our office to send emails securely with no worries.
Inconvénients
Recipients have a bit of a hard time opening the emails every now and then.
Réponse de NeoCertified
Thanks for the kind words, Sedeana!
Please let me know if you need anything moving forward.
Peter J. Schaub
President & CEO
NeoCertified
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple solution for sharing confidential info
Publié le 25/02/2021
Good.
All I need.. Sharing confidential documents quickly and with confidence that the message is...
Good.
All I need.. Sharing confidential documents quickly and with confidence that the message is secure.
Avantages
Easy to use.
All I needed is a secure method of sharing confidential information with our executive team, and
NeoCertified offered a very straight forward and affordable solution.
Inconvénients
no comment to offer at this time.
I was forced to fill this blank space... so... here is what I like least... being forced to do "nothing".
Don't do it again.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great product for secure emails
Publié le 26/02/2021
Avantages
NeoCertified is an easy to use, affordable product for a small business like mine. It allows me to send secure emails to our clients and vendors to protect confidential information. With one click of a button in Microsoft Outlook, I can send my secure email.
Inconvénients
I would like a feature to place a secure link on all of my outgoing emails so that anyone can send me secure information through NeoCertified.
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
I found this secured email program fairly easy to learn, but a bit awkward to use.
Publié le 07/03/2018
Avantages
Fairly easy to learn. Someone looked into programs and suggested this one, so I did not research others.
Inconvénients
A bit awkward to use; particularly when I am attaching documents in it (which has often been why I needed to use it). I have saved drafts and the attachments I added disappeared by the time I went back to the draft, even if it was just a few hours later.
Réponse de NeoCertified
Hi Tracy,
Thank you for your honest feedback. I will make a note of this, so that we can make this a much smoother process for you in the future.
If you have any other questions or comments, feel free to reach out to me directly.
Thanks again for your feedback.
Peter Schaub
President & CEO
NeoCertified
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Good Value
Publié le 19/07/2022
Overall NeoCertified is a good value and easy to use.
Overall NeoCertified is a good value and easy to use.
Avantages
NeoCertified is a relatively inexpensive option for sending secure emails. It is simple to use. I like when I am notified that the email recipient has read the email.
Inconvénients
On the recipient's end, accessing emails may be slightly annoying since they need to create an account and password.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Neo Certified
Publié le 23/02/2021
Avantages
This software is easily installed , functional from first use, and easy for first time users.
I recommend it for all users.
Inconvénients
There was nothing about the software that created an issue.