It is very user friendly and it is fast for me to find previous things that we have done and it is faster to do a schedule once a customer is in the app.It helps us revise schedule faster and to see what we have done for a customer in the past.
our techs use it so we can see what they did and what they used - I can input a customer and everyone else can see it also less paperwork to deal with
I cant think of any
We now view our customers electronically. Our installers record their arrival and leave times and the materials used for their installs and service calls. Our office uses this info to invoice accordingly. The software has saved us on paper, ink and printer use. All employees have found the software very easy to use. Whenever we had any question we promptly responded to by phone, text or email.
The employees can view their work load the night before from their smart phone. We also can search details on previous customers when required. We can email our customer notifying them specials, new products, ect.
Unable to put a space in the customers name. Example: Mary Anne shows up as Maryanne
After discussing with the customer, it turns out that the application was allowing a space in the first name field. However, they were receiving an error message when they were entering a duplicate customer ID. The application doesn't allow a duplicate customer ID.