Avis clients sur CAKE POS

We were using a cash register before and I had looked at a number of different computerized options. When they brought this to me, it really looked like a great solution for us and has proven to be just that. Paperwork is much easier. Before it was all manual. I'd get the daily paperwork and have to enter it to have any idea of what we were doing so I'd have to spend a lot of time on that. It's basically 10% of the time it used to take which has freed me up tremendously to do more important things. In terms of keeping track of finances and hourly wages it has been a big improvement. I have two locations and now I'm able to keep track of both whether I'm there or not. On my day off I can keep track of what's going on remotely, which I definitely do check on many times every day. We don't have any big problems at all, and I just really love the system.

Easy access to back of house numbers. Great comparison categories.

Wish i could place an order to be picked up later and put a time on the check to print to kitchen . Also wish i could have at least 2 different service charge sliders straight from the ticket .

I love the simplicity and sleek design of the actual terminal and the software is amazingly easy to use and really lives up to it's name! It's easy as CAKE!

I would like to be able to have my gift cards expire.

Cake made it easier to do just about everything that we need to run our business to the best of our ability

Credit card reporting, I wish there were monthly statements for my book keeper is my only complaint

Easy to learn and use; great reports; easily integrates with our Quickbooks software; great price point

in the beginning I was intimidated that we had to figure everything out on our own. But it was really not hard once I got in to it.!

This software is so easy to use and the customer service is fantastic!

Can’t say that there is anything. Cake has it all

We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.

An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.

Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens.
Certain features such as an on the fly print button from the table layout screen would decrease our table times.
The Split screen is very counter-productive compared to other systems.

Global modifiers. That's literally the only thing I like about it. If it wasn't for that, we would have gotten rid of this system a long time ago.

This system is completely not customizable to your specific business. They're constantly updating the software with updates that make the system even worse for my business. There should be an option to not upgrade. Customer service is absolutely useless. I've called them probably 50 times since we've gotten this system. They never have an answer, they're always "working on it". Never a solution. There was a software problem on their end last Wednesday. I still have not had credit card sales deposited into my bank account from Wednesday and Thursday of last week. It's 5:30 on Monday. I have not had a deposit since Tuesday's sales. One entire week ago. They don't provide any solutions except "We're trying to figure out what the problem is. We're working on it.", but you literally never end up with an answer. You just have to wait and wait until you notice it's finally resolved or never get it resolved at all. You're at their mercy because you paid huge for the thing. What am I gonna do? It's disgusting and these people shouldn't be allowed to operate. They do not care. Even on a normal payment schedule, you won't get Thursday's transactions until Monday, Friday until Tuesday and Saturday until Wednesday. If there's a holiday, push that back a day.

We've had 2 POS systems before we tried CAKE. The very first one we had was already 5 years old so it was running really slow and just couldn't handle what we needed it to do. We upgraded that one to Clover and we had high hopes but it just really didn't work out for us. We had batching issues, the numbers weren't matching, and honestly it ended up making more work for us with bookkeeping. Since we switched, closing and reporting have been so much easier. Everything is a lot easier to keep track of like sales and payroll and it's so much nicer because you can see all that online. It's also easier to add new menu items or move things around and just easier to use in general, especially once we got everything up and running. It's a simple set up and I'd definitely recommend just giving it a try.

No Big cons really. One minor con, is that we wish we could accept partial payment on our regular customers running tabs. It would make it so much easier.

we are very behind with the technology equipment and relationship with business and costumers daily base ...kiosk with self selfservise cash out

yes missing a lot of improved no try to update with the new technology and relationship with costumers daily base

Software is nice easy to navigate, the terminals have a great modern look to them, on the fly adjustments is great.

We were told this would be a direct replacement for our PosiTouch system, it is not. The system lacks many basic functions our old system could do, even though we were told it would prior to purchasing. Whenever we contact CAKE about an issue we are met with the same response over and over, "Our system is not currently able to do that function at this time, if you would like us to make a service report to our technicians who will determine if this needs to be implemented in a future upgrade."
We were told prior to purchasing some of our existing hardware would work, after implantation of the new hardware with our old it will not work. After many phone calls attempting to correct the issue we get the same response, "Our system is incapable of operating with that hardware."
We purchased two terminals second hand, but before we purchased them we called to make sure they would work before spending the money, we were told yet again that the would in fact work we would just have to pay to have the software upgraded and they would need the phone number of the original owner to get conformation to wipe out all the data on the hard drives, so that is just what we did. After receiving the shipment we informed CAKE they had arrived, and the gentleman's number we purchased them from, so they could make contact with him in regards of getting them set up for our use. A short time later we were contacted by CAKE a were told they could in fact not be used, the system were to old, even though it's the same hardware they are using now, and there was noting they could do.
Please take my advice, if you are UPGRADING FROM A LEGACY SYSTEM (positouch, aloha, digital dining, ect.) DO NOT WASTE YOUR MONEY LIKE WE DID.
SYSCO SHOULD BE ASHAMED FOR THE BUSINESS PRACTICE OF THIS BRANCH OF THEIR COMPANY.

We used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.

Customer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.

The features for me adding categories and adding items to them is great. I own a bakery and ice cream parlor which has several items under the ice cream category. Cake POS makes it easy for my employees to find items during a rush and we need to move along quickly. I love the reports I get when we close so that I can see immediately how we did without going directly into the system. It was worth the money spent. I loved it so much I bought a second one for the other location.

I wish there was a way to enter my inventory so that I would not have to manually keep up with it.

We're coming up on our one-year anniversary with CAKE and I can't think of a single bad thing to say about it. Before CAKE, all of our systems were really hard to upgrade or make any changes. With CAKE, I can do it from home, review reports, and it's so easy for the servers and chefs as well as our customers to read and use. The set up was so easy, we've hardly had any problems, and unlike other places where we've had to make tons of calls and emails without even hearing back from anyone, the CAKE team gets us back up and running immediately, they have never missed a phone call, and they walked me through step by step in a way that was easy to understand. We looked at two other products before choosing this one and have absolutely no regrets. I feel really tied into the core of the restaurant, and they have a lot to do with it. Thanks for making my restaurant run better!

We had some trouble with splitting tickets. After help from CAKE and their customer service department we implemented additional training in house and the problem has been solved.

CAKE is our first POS system and it has made a huge difference from pen and paper. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business (receipts, signatures, credit cards, customer info.) Adjustments to the menu take seconds and there's no paper to lose. Online ordering has increased a lot, orders are going out faster, and of course in restaurant operations efficiency is key. On top of that, we have great reports so we don't have to do math for trends, and it's so easy to learn for new staff. We're really happy overall and would definitely recommend it!

When the system updates, it will revert back original settings after updates. Some options aren't customizable.

Conversation Summary/Sample Review:
When we opened our restaurant, we were worried about inventory control. Our sandwiches are all about choice which means a lot of different modifiers. CAKE has made keeping up with those modifiers and inventory a lot easier. We check every week to see what's selling, so we can manage what we need to have. We were doing a festival this year and thanks to this system, I was able to go in and check last year's numbers so we knew exactly what to stock this year. I've also used the information from the reports to do our taxes. I especially like that I can change anything from my laptop at home, so if I wake up at 2 AM and forgot something I can do it right away instead of waiting until I'm back in the restaurant. There aren't really many problems but every time I have one I just call and it's usually fixed.