Avis clients sur xMatters

xMatters

Plateforme interactive d'alertes informatiques pour les grandes entreprises

Note globale

4,5 /5
(137)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

137 avis

Brian
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

xMatters is great for incident management

Publié le 19/01/2017

The product was easy to setup, the engagement team help us to integrate two of our apps. The system...

The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.

Avantages

Stability, out of the box value.

Inconvénients

lack of help for doing new things with integrated products, but that's not expected.

Réponse de xMatters

Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in your organization. If you have specific feedback on how we can improve our documentation, please let your CSM know and we will work with our Product Communications team.

Dave
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Get the right Support personnel involved, Right Now!

Publié le 11/01/2017

Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call...

Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M.
We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments.
xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate.

Avantages

Enables my team to get out of the manual notification processes when issues arise.
Anyone in the IT Organization can initiate notifications for support.

Inconvénients

Upgrades can be a bit tricky since the product does get cutomized for your personal needs.

Réponse de xMatters

Hi Dave. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have even more improvements to our integration capabilities which will allow you to integrate more easily with tools in your organization. If you run into challenges during your upgrade, please reach out to our support team and they will be happy to assist.

Glenda
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Room for improvement

Publié le 28/01/2017

At KARL STORZ it confounds us that we are not able to send notifications to entire organization...

At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.

Avantages

Sending a message is easy.

Inconvénients

The text to voice is sometimes unclear, and have to give the teams instructions.

Réponse de xMatters

Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.

Darren
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Giant spanner for your toolbox

Publié le 17/01/2017

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand...

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.

Avantages

SaaS based solution
Direct integration with my ITSM (ServiceNow) tool
Available App

Inconvénients

For complex scheduling, it can be difficult to fit into the constructs of the app
SaaS-based solution (constant changes)

Réponse de xMatters

Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Michael
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

xMatters On-Demand review

Publié le 23/01/2017

xMatters has been a great help to our company in achieving our SLA's for support call-outs and have...

xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.

Avantages

The flexibility of shifts and schedules and the plug-ins for 3rd party applications

Inconvénients

Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great

Réponse de xMatters

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.

Brandon
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

On Call Made Easy

Publié le 19/01/2017

We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the...

We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.

Avantages

Easy to use and effective.

Inconvénients

The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider.

Réponse de xMatters

Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally.

Umesh
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

xmatters MPG review

Publié le 17/01/2017

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues,...

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

Avantages

easy to use

Inconvénients

Integraiton is no tout of box for our Control M version

Réponse de xMatters

Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Diana
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ease of Use and Administration

Publié le 23/01/2017

I am a software administrator, and this is the least "problematic" application I administer. There...

I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc.

When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!

Avantages

Ease of use, ease of administration, ease of support

Réponse de xMatters

Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Kelley
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Communications software

Publié le 24/01/2017

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly...

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.

Avantages

Ease of use

Réponse de xMatters

Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Steven
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

xMatters makes things easier

Publié le 17/01/2017

xMatters has made contacting on-call personnel a much easier process. Our company would use excel...

xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow.

Avantages

It's very easy to use. Easy to explain to end users and show them how to navigate around their user profile.

Inconvénients

xMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them.

Réponse de xMatters

Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Richard
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

xMatters makes incident management comms easy

Publié le 10/01/2017

We have now been using xMatters for 9 months and have been impressed with both its functionality...

We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas.
The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.
Overall I really like the system and would recommend others to consider using it.

Avantages

Easy to add users, devices and manage groups
Flexibility to create scenarios
Android app

Réponse de xMatters

Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Antwane
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very Great Product

Publié le 20/01/2017

I use xMatters on a daily basis as the SME for my company. The product is very easy to use and...

I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.

Avantages

What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is .

Inconvénients

Wish there was a little more visibility into the subscriptions of users from a admin perspective.

Réponse de xMatters

Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

RANEE
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

xMatters really does matter!

Publié le 23/01/2017

Awesome tool to keep management informed and help your business stay afloat Before and After -...

Awesome tool to keep management informed and help your business stay afloat Before and After - should a disastrous events occur.

Avantages

Plenty of tools and resources to educate yourself.

Inconvénients

Too much information that doesnt pertain to all.

Réponse de xMatters

Hi Ranee. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking to improve our user interface and if you have specific feedback, please share them with your CSM. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Chris
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

xMatters product & support

Publié le 20/01/2017

This is a product that we use to support the business. We use it for notifying on call when...

This is a product that we use to support the business. We use it for notifying on call when problems or issues arise. I appreciate the support we get from the xMatters team anytime a question arises. Thank you.

Avantages

I like the ease of use and the fact it let's me engage users I need to aware them of issues in a quick manner.

Inconvénients

I'd like the logs to be able to extend out a quarter at the least and preferably 6 months. This is helpfully come mid-year and end of year reviews to rate response time from the on call people.

Réponse de xMatters

Hi Chris. We are so happy our product is working well for your business and appreciate you taking the time to review. We have shared your feedback around the desire to have access to more historical data to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

VenkataHarish
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome Tool

Publié le 16/02/2017

I strongly recommend this tool if you want to avoid all hurdles in your day to day support...

I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities .

Avantages

Easy to manage

Inconvénients

Search options can be further improved

Réponse de xMatters

Hi Venkata. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Shaun
Note globale
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

xMatters Experience

Publié le 26/01/2017

As an developer and message sender for xMatters at Principal I find it easy to design and set up...

As an developer and message sender for xMatters at Principal I find it easy to design and set up messages from daily information messages to select groups to emergency messages to the entire amount of employees.

Réponse de xMatters

Hi Shaun. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Robert
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Customer Support -I really like the cloud version for it's up time and availability.

Publié le 11/07/2017

Reliability of notifications.
Cloud version - all upgrades are handled by xmatters.

Reliability of notifications.
Cloud version - all upgrades are handled by xmatters.

Avantages

Notifications are 100% delivered
Ability to format notifications with company skin
Very powerful call schedule rotations

Inconvénients

Cost per license and support
Cannot view call schedules in the past.
Direct AD authentication is not available.

Ashish
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I have had a great experience with xMatters till date.

Publié le 19/01/2017

I have been using xMatters for quite some time now and it has been a great experience overall. I...

I have been using xMatters for quite some time now and it has been a great experience overall. I love the interface and features.

Avantages

Interface

Inconvénients

Few Predefined message templates could be provided with would ease the process of page out.

Réponse de xMatters

Hi Ashish. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to improve our product and service our customers. Please work with your CSM on the types of templates you are looking for so we can internally review them. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Sandy
Note globale
  • Secteur d'activité : Marchés boursiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Pretty good

Publié le 20/01/2017

xMatters, on the whole, is a good product. The calendar view could use a little work. You really...

xMatters, on the whole, is a good product. The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should.

Avantages

It works as advertised.

Inconvénients

The way the calendar displays who is on call.

Réponse de xMatters

Hi Sandy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and in it we are improving our Who's on Call report so we hope it addresses your concerns.

Troy
Note globale
  • Secteur d'activité : Hôtellerie
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product supported by great people

Publié le 09/01/2017

We use AppDynamics for our business, and we have found that troubleshooting has never been easier. ...

We use AppDynamics for our business, and we have found that troubleshooting has never been easier. Excited to see what happens in the years to come, but it's already so mature for what you get. Highly recommend.

Avantages

Ease of use, intuitive, full featured, great support staff, easy to administer

Réponse de xMatters

Hi Troy. We are so happy our xMatters product is working well for your business and it is helping your team troubleshoot more easily. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Mark
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy, Simple to use

Publié le 19/01/2017

xMatters has been a very reliable, user friendly application for both admins and end users alike....

xMatters has been a very reliable, user friendly application for both admins and end users alike. Highly recommended.

Avantages

Simple, Reliable, Feature rich

Réponse de xMatters

Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Michael
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Major Incident Manager

Publié le 11/01/2017

The response, prompt for the request. and able to solve problems in time.
it's very helpful toward...

The response, prompt for the request. and able to solve problems in time.
it's very helpful toward dealing with the major incident.
reduce our time to find the right resources.

Thanks!

Réponse de xMatters

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Deonna
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Systems Support Associate

Publié le 24/01/2017

xMatters has evolved into a user-friendly format that meets our department's need to establish our...

xMatters has evolved into a user-friendly format that meets our department's need to establish our on-call tree functions.

Réponse de xMatters

Hi Deonna. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Joby
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

XMatters User

Publié le 26/03/2019

Easy to use would recommend

Easy to use would recommend

Avantages

Easy to create groups for alerting for on call purpose

Inconvénients

Setimes it rotates main on call person after each alert

Réponse de xMatters

Thank you for taking the time to tell us about your experience with xMatters, Joby!

Our support team and the online community are a good resource if something isn't behaving quite the way you think it should.

Thanks for the feedback!

Steve
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

xMatters - Easy to use

Publié le 09/02/2017

xMatters communication tool is simple to load (via the app) or use via the web and easy to train...

xMatters communication tool is simple to load (via the app) or use via the web and easy to train others on for use if you have teams in the field, other offices, etc. I've used multiple tools in this realm and this ranks up there with the others, if not even better for ease of use.

Avantages

ease of use.

Inconvénients

none so far.

Réponse de xMatters

Hi Steve. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.