Avis clients sur Flex

Flex takes a bit of time to get used to it (the interface), but once you familiarize yourself with daily workflow, it's features and functionality are pretty exceptional for rental AV companies. Smooth flow between quote creation, confirmation, packing list and invoicing between team members.

Their mobile support for a few years was poor (only an iPad application). More recently, an iPhone iOS version has become available which is very useful.

I like the amount of data you can input into the system (pics of the gear, model Number, dimensions, part Number, etc.)
Ease of use in the prep screen, along with the percentage of order left to fill and the ability to hide equipment already scanned out.
Warehouse tab that shows all upcoming Events, Orders, PO's, TPO's, etc. and that it is editable.

User interface could be streamlined to make it more intuitive.
Occasionally you can do a function out of order, that makes it time consuming to fix a mistake.
That it locks you out of an order once the Pullsheet is created. I'd still like to see when changes were made to the order and I can't see that once it's locked.

It works sort of. But it will drive you nuts.

The software is not intuitive, makes you do things by hand 4094275982792 different times, and then still not work right. The Java based platform is slow and dated. These many bugs and issues simply arent addressed.

Very easy to use, and accessible anywhere. Being able to log in from any computer makes things super efficient. Also the phone app is awesome for scanning in/out equipment with a rotating team of shop and show people.

Sometimes it's buggy and the page needs to be reloaded, but I don't see that as a huge issue. It's inconvenient though. I also wish the phone app had more functionality, like being able to do quotes, so my sales team could put together a rough estimate in the field and enter the show into the system while talking with clients.

Barcode tracking and printing
Video Support Library on youtube as a resource
Purchase Order automation
Flex5 speeds things up

Cannot accept payments
cannot digitally sign or confirm orders
flash is slow, but flex5 is on the way!
wish we could integrate with mobile computer scanners
easy for shop techs to mis-scan items

I like that it allows us to rent things from our shop and utilizes a scanner to do it. I also enjoy the fact that we can scan items directly into the containers that we send them out in, and scan them back onto the shelf when it's returned. The serialized numbers do make counting lots of items a breeze.

It's in flash, and therefore super slow. We have to have a secondary program to get it to interface with quickbooks.

I like the how the software organizes and tracks equipment. I like that my crew and gear are in the same pragram.

That its Flash based. That there is no mobile version. That if I close a tab in my web browser i loose all of the FLEX tabs i had open. I also do not like that gear is either Green or Red. Needs to be a few more colors for additional states that gear my be in.

Like the structure, work flow, features, easy of customization as well as the quoting element. Very easy to create a quote and get it sent out quickly.

Gets very frustrating working with Flash. I would like to see the new version soon. Was told at LDI in 2016 that it would be ready by LDI 2017 and I haven't seen it yet.

So many features packed into this software that we didn't have access to with our previous program. So happy we made the switch. Love that it is cloud based, we can access our quotes and inventory from anywhere.

There are soo many features! but this means it takes a long time to learn the ins and outs of this program.

It definitely does the job of inventory management and organizing the gear. Sometimes difficult to see whats actually available on certain dates and finding inventory is sometime challenging.

Sometimes difficult to find inventory, quotes, and some things just seem like they could be optimized.

It works! (I’m surprised to see how many people have outstanding issues, we have our fair share but they get sorted out fairly promptly).

Web based is a winner, do you remember when you couldn’t do this? And yes, I understand the flash debate, it will be wonderful with html5 but flash has worked fine to date.

Agree that you get out what you put into this software. We have spent a lot of time customising it, creating specific reports, documents, workflows, inventory suggestions, etc and it’s all paid off. Yes it takes time but I can’t imagine an off the shelf product working adequately in our custom world of production?

Allocating times to labour items is great. Helps massively with rostering.

There’s lots of positives to say about this, well done flex team!

The lack of html5 support so far. Also an api would make sense so we can integrate with other relevant platforms / software. To channel a younger me, I’m also going to say; custom colours and ‘themes’, background images, etc. as we end up working on it a lot.

I like how detailed you can be and how most of the functions that a rental house might need are accessible and available. Almost anything you want to do you can get it to do to some degree. Flex has a deep base of tutorials that are very helpful.

Speed. It is slow and adds hours to every week while I wait for things to load and/or populate. The availability of crew and equipment is often inaccurate and it's hard to tell why. The crew lists are barely usable and a whole seperate program is probably a better tool for crew communications. Flex makes it seem like they have the functionality to manage crew but it is not functional on any real scale or complexity.

We love that our company can keep track of our rental inventory , knowing where everything is at the moment needed

The Accounting feature is nice as it’s works with QuickBooks and other accounting software. But... one thing I wished they would change would be to have the ability for multiple invoices to be paid by one check. You have to go through a process of crediting an account just to do this. Other than easily showing what is owed all by that one customer for a single payment to be made and exported to your accounting software.

VERY user friendly interface / design.
Great Cloud based platform.
Easy to use from Quote to Billing.

The backbone is difficult to navigate/manage for the standard administrator.

The program was faily easy to learn, quite a few videos available online to learn how to use the software, lots of customizability from an administrative level. Quite a powerful product.

Wish there was a deskop app, make all the changes then publish the changes to the web where it is then updated in the cloud, offline mode would save so much time. Or every 10 minutes info is uploaded.

I like having a database where anyone an go to find out information about a specific show, inventory questions, and being able to track assets easily. It's offers a lot of customization options for each business.

Quickbooks online integration is not complete. Header titles don't update across all documents if you change the name of a quote. Cannot edit the layout of reports very easily. I can't wait for the HTML5 version to be released, i'm hoping a lot will be fixed in that version.

It has a full feature set and is purpose built to fit the needs of our business.

Flash, in 2016.... Seriously. Mega lag with scanning and hangs on 5% of barcode scans. 1/20 scans requires click in the 'processing' box or a full refresh of the browser.

It's not our inventory on an excel sheet. It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.

Learning curve for some of the finer features. Timing of new updates sometimes can seem slow. I wish some of the customization was easier to do without custom programming or learning.

In my experience, flex is reliable and diverse in its applications. It does a many different tasks that are important in our industry.

USER INTERFACE. It appears to me that very little thought was put into the UX aspect of flex. It takes a very long time to be trained in flex. I personally did things the hard way for many months before even realizing that there was another way or a feature that made a task easier. Also: html5.... get it done, please!!!!!

I like the flexibility. It's so flexible that it's actually too complex to use sometimes. I have a degree in user interface design so I get overly annoyed with using it, but I think most people work around the quirks. My employees manage their way around by finding their own way of doing things.

The interface, the fact that I spent $20 on an iPad app that is essentially useless. It's heavy. Literally cannot wait until Flex 5 is made public. Knowing Flex 5 is coming is the only reason I stayed with it.

Multiple users, fairly quick inventory results, good reporting, a large amount of information available to be entered about each product, allowing good tracking

It does not have a nice graphical interface. I wish it worked with IOS, which I know is coming, but it's about a year so far since they suggested we would have it. I would also like a better crew scheduling module, something way more graphical. I am using Ximble

The ease at which I can build proposals. The accuracy of inventory management. The systems in place to solve conflicts quickly.

It's very slow. It is frustrating sometimes. Every third time or so I'll drag an item into a proposal and it won't "stick". That's frustrating.

The flexibility! I can just like with the MA2 change it to my liking and the fact that my colleagues can to without affecting me is a Very big plus in my book!

Some features are harder to use and not so obvious. For me as a Swede having English as my second languish some features take time to understand what they do. It is great then that there are the youtube videos to watch and learn.