
Connecteam
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303 avis

- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good Application for Non-profits and Mid size teams!
Publié le 12/03/2022
Avantages
We use this application for managing volunteers. Volunteers can easily add their contributed hours with this application.
Inconvénients
The newly added employees can't able to see the past posts. It would be better if they can see the last posts too!
Réponse de Connecteam
Hi there Anand!
Thanks for your feedback!
New users can definitely see older posts if those were published to Smart Groups.
When you create anything on Connecteam, the system asks you how you'd like to publish it. You can select the users you have RIGHT NOW in your account, or select a Smart Group which will include all current and future users that match that group's rules (you have the default "all users" group if you want everyone to see those posts).
If you're not sure how to do that, you can contact our team via our live chat :)
Thanks again!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Schoolhouse IT Review
Publié le 16/05/2023
Overall I am extremely satisfied with the app. We have been able to transfer several of our...
Overall I am extremely satisfied with the app. We have been able to transfer several of our processes to the app.
Avantages
The ease of using the time clock has been extremely helpful. We have been transitioning from using Google Sheets for time tracking and paper records for expense reports. The Forms option for digital record keeping has made the expense reports very easy and exceptionally convenient.
Inconvénients
Automatic break transitions from Paid to unpaid after a time threshold would be great.I have run into issues with the built in camera feature in Forms.Having a way to break out vacation time and Holiday time together into different categories of PTO would be nice.Having a log of changes made to the timesheets for visibility and accountability would be extremely helpful.Setting dates to automatically give paid Holidays would be very convenient.
Réponse de Connecteam
Thank you so much for your review!
We would be happy to address some of the things you've mentioned here: (1) In PTO, you can create policy types (i.e. categories) and under each of them you can create as many policies as you need with different names, rules, and assignees. (2) Under each timesheet, there are blue and orange dots that automatically explain what changes or edits have been made in that timesheet, by who, and when. If you refer to a general audit page for all edits in the timesheets, that's a great idea we'll pass forward to the product team. (3) Setting automated dates for holidays is on our roadmap already :)
As for the automated transition of breaks and an issue with the camera in Forms - did you contact us regarding these two? If not, please reach out to me personally at chen@connecteam.com so we can connect and help.
Thank you!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Need to focus on PTO option
Publié le 26/01/2023
I keep all my emails. I have been told the same spill every time I ask for 2 years straight like...
I keep all my emails. I have been told the same spill every time I ask for 2 years straight like its a scripted answer. Just quit with excuses and get the PTO option
Avantages
price I guess if I have to choose . but not a lot. same story different day
Inconvénients
NO PTO option . I have begged for this to be implemented and keep getting told they are working on it. initially I was told they had it
Réponse de Connecteam
Thanks for your feedback.
While we have a planned roadmap for new releases, in most cases there are unexpected things that happen that need a higher prioritization, and the company needs to make decisions that may affect the ETA of certain features, which may also make some people unhappy. We understand that.
We have no intention of promising customers things that will not happen. It has no value for us as a company and no value for our customers. But it doesn't change the fact that you feel like you were misled, and we apologize for that.
The PTO option is a big one and has been in the works for the past few months. We already had a live webinar about this feature and we've demonstrated it to customers and gathered feedback.
In the next 10-14 days a BETA version is scheduled to be released to some customers that wanted to try the PTO first. If you wish to join that BETA, please email me at chen@connecteam.com and we'll add you to the BETA program.
Thanks,
Chen
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Connecteam REVIEW
Publié le 03/06/2023
The platform provided a comprehensive solution for employee communication, engagement, and...
The platform provided a comprehensive solution for employee communication, engagement, and workforce management. Its user-friendly interface made it easy to navigate and utilize the various features.
Avantages
There were several aspects of Connecteam that I found particularly appealing. One of the things I liked most was its extensive range of features for employee communication and engagement. Connecteam provided a comprehensive platform that allowed businesses to create and distribute company-wide announcements, facilitate team communication through chat and discussion boards, and share important documents and resources. Additionally, the ability to create and schedule employee shifts and manage work hours in real-time was highly convenient for businesses with remote or mobile teams.
Inconvénients
One area that I liked least was the limited integrations with other third-party tools. While Connecteam offered a robust set of features, the lack of seamless integrations with popular business software might be a drawback for organizations that rely on specific tools for their operations. Having more integrations would have allowed for a more cohesive workflow and easier data synchronization across platforms.
Réponse de Connecteam
Thank you so much for recommending Connecteam, Marek!
We're happy you're able to do so much from the same place, and we can guarantee more integrations are coming to Connecteam soon and in the near future! We're adding more and more direct integrations to our Time Clock (at the moment we integrate with Quickbooks Time and Gusto, and soon we'll add Xero and Paychex integrations as well). We'll also be adding a new, better calendar sync for our Schedule for your users, and new APIs both for the Schedule and Timesheets are due for the next few months. There's a lot to expect, so stay tuned! Thanks again for your review! :)
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best HR software that i've come across and by the looks of things they are just getting...
Publié le 04/10/2022
Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos...
Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.
Avantages
The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.
Inconvénients
I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that.
The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate).
There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term.
The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.
Réponse de Connecteam
Thanks for the review Jason!
Our product keeps on improving thanks to our amazing customer feedback!
You can certainly create an automated procedure with our forms using our status and notes feature !
Feel free to reach out to support@connecteam.com as we will be glad to assist!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Connecteam offers user friendly and efficient ways to manage a business.
Publié le 02/09/2022
Connecteam is an efficient app that has helped me build training databases and easy reference...
Connecteam is an efficient app that has helped me build training databases and easy reference materials for team members. It is also an effective way to communicate with and assess team needs throughout the work week.
Avantages
Connecteam is efficient and affordable. Team communication and training materials are easily accessed, and created without a large learning curve. Customer service is very responsive, and works tirelessly to fix software issues that arise.
Inconvénients
The scheduling and calendar piece of the app used to be difficult to coordinate with google calendar, however, I have not re-tried this after new features have come out. I wish more administrative capabilities were available via mobile device access.
Réponse de Connecteam
Thank you so much for your detailed review, Audrey!
We know that the Google Calendar sync can be improved and it's already on our roadmap to make it better :)
As for more mobile capabilities for admins - we're adding more and more with each app update on a bi-weekly basis. If you have any specific capabilities you'd like to see on your mobile app as an admin, please email our product team at product@connecteam.com so we can prioritize it :)
Thank you so much!
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Connecteam is the winner.
Publié le 08/08/2022
It has been a massive time saver, if you don't make any entry mistakes! Our staff love using it, we...
It has been a massive time saver, if you don't make any entry mistakes! Our staff love using it, we get very little down time too.
To be honest, the only issues we do get is on IPhones that need to update their OS. If the employee doesn't do it very soon after notification it can cause Connecteam to stop working properly. Even after removing and downloading again. Learning curve for the phone owner i'd say!
Avantages
Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices!
Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).
Inconvénients
It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.
Pourquoi choisir Connecteam
Didn't offer the scheduling variations, and from memory GPS wasn't available?Pourquoi passer à Connecteam
Primarily the way the schedule job planner works. Connecteam is the best for ease of use and simplicity. Planday and Jobber were far too expensive, and we use our own downloaded PC based payroll software (12Pay) that works the best for us. So we don't need an all dancing all singing app for all.Réponse de Connecteam
Richard, thank you SO MUCH for this detailed review! We highly appreciate the time you've spent writing this review :)
As for attaching a file to an Update - the way Updates work, allows you to add text and files as you see fit. There's no need to add a caption as you can simply write down whatever you like anywhere in the update. So you can actually create it as "text-image-text-PDF-text-video", and so on :) On the other hand, when attaching an image or a video in the Chat, you do have the option to add a caption as it doesn't have the Update structure :)
As for iOS - All devices, including iPhones, shouldn't have any issues, especially when using a supported iOS and using the latest version of Connecteam, which is being updated mostly automatically on a weekly or bi-weekly basis.
If you encounter any issues, please don't hesitate to contact us over the live chat from your admin dashboard or app :) You can also email us at support@connecteam.com
Thanks again :)
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I am damn fussy and this is the closest thing to perfect I have found
Publié le 08/08/2022
Terrific Software. Only spoke to support once, they responded within a few hours (and bear in mind...
Terrific Software. Only spoke to support once, they responded within a few hours (and bear in mind we are the other side of the globe form them) so very happy.
We were purchased a high tier of the product but not the top tier, about a month ago they stopped billing us as they announced it was to be free for under ten employees. However, this software is a great contributor to why we won't be under them employees for much longer.
Avantages
Our entire business is based around scheduling, we send workers out into the field and their tasks and shift times are liable to change with no warning. I sit at the desktop app in the middle of all the action and my team use their mobile phones to update me constantly.
Lots of software does that, such as Deputy etc, but I liked the ease of scheduling. One you adapt the language (for us "job" = client and "user" = team member so it's pretty easy) It's excellent at long range repeated scheduling, and then altering the schedule on an hurly basis as things unfold.
Inconvénients
There's a little bit on going in and out of the Job Scheduling and Time Clock areas, would love to be able to see both simultaneous of link them e.g. click on a past shift in Scheduling and go straight into any shift change requests for it that exist, but other than that, not much!
Pourquoi choisir Connecteam
Deputy involves a lot of cut and pasting to repeat shifts. Got right up my nose. I have heard that has been addressed since.Logiciel antérieur
DeputyPourquoi passer à Connecteam
we had an opportunity to move to BrightHR but I assessed the scheduling as being quite inferior to Connecteam, which is the same reason we moved on from DeputyRéponse de Connecteam
Thank you so much for your detailed review, Robert!
We appreciate your support and feedback and already forwarded it to our Product teams :)
Thanks again!
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Overall Review of Connecteam
Publié le 04/01/2023
Avantages
The management features of course. Easy to maneuver, secure, makes hosting a lot easier for teamwork and offers flexibility.
Inconvénients
- Limited integration- Limited Storage- No advanced features
Réponse de Connecteam
Thanks for your review, Redley!
The storage on Connecteam is only relevant to the knowledge base and can be even unlimited, depending on the selected plan. For the rest of the platform, it's unlimited. Is that what you were referring to?
As for integrations - which integrations are you looking for that you couldn't find on Connecetam?
Lastly, Connecteam packs the most advanced capabilities on the market. Which capabilities are you missing or couldn't find? Would love to get your opinion on that :)
You can email me personally at chen@connecteam.com so we can connect and talk :)
Thanks again for your review!

- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Connecteam - Easy time clock management and your staff with love it
Publié le 07/09/2022
Connecteam is an easy online/mobile time clock. Our staff has found it easy to implement and never...
Connecteam is an easy online/mobile time clock. Our staff has found it easy to implement and never forget to clock it. The software makes payroll a 10-15 minute activity vs the 60 minutes it took before when using a paper system.
Avantages
We initially did a trial of this software with our staff. They loved it and begged us to continue with it. It is so easy, and allows for a great tool to manage time and make payroll reports fast.
Inconvénients
The one feature that would make this software even better would be the ability to export payroll time into straight hours vs the hour. minutes that it comes out in even though it reports the minutes after a decimal (for example 90 minutes is reported as 1.30 instead of 1.5 hrs)
Réponse de Connecteam
Thank you, Karrie!
We're happy you find Connecteam useful and user-friendly for your team :)
The capability you're looking for regarding the timesheets export format already exists :) All you need to do is change the format in your time clock's settings menu. It's under the General tab, all the way down to "Timesheet & payroll export format". Change it from Decimal to Time, save changes, and you're all set.
If you need assistance, you can contact me directly on my personal email at chen@connecteam.com
Thanks!
(And if that worked, we'd love to get a 10/10 review from you )
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An amazing app for startups and established businesses
Publié le 22/12/2020
The team has been great! very attentive and respond to questions very quickly. They are also...
The team has been great! very attentive and respond to questions very quickly. They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Avantages
The ease of use and implementation is always important to reduce the time it takes to train and have to correct errors.
Inconvénients
Some great features are only for the higher tear subscriptions which as a smaller company is a bit costly.
Pourquoi choisir Connecteam
Tracksmart was a good app. Although it did not allow much flexibility with other features such as report writing, communication with our team and etc. Compared to this app Tracksmart does not have many features and anything else requires you to subscribe to additional apps that integrate with one another.Logiciel antérieur
TrackSmart SchedulingPourquoi passer à Connecteam
Ease of use, number of features, price, and above all the team has been great and willing to jump on a call whenever needed. Very important when we are trying to get something done.Réponse de Connecteam
Thanks for the warm review Jose!
That's highly appreciated :)
Stay tuned for upcoming product updates with more great features to enhance your day to day work!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Looks professional, easy to use, and great value for the cost.
Publié le 11/11/2020
I can not praise your customer service enough! It is no secret that I love working with [SENSITIVE...
I can not praise your customer service enough! It is no secret that I love working with [SENSITIVE CONTENT HIDDEN]. He is my favorite to chat with because he always makes sure he understands what I am asking, gives in-depth responses (so I fully understand him), often shares personalized quick videos, and always has a workaround when I am having an issue. He continually tells me how wonderful it is to work for Connecteam (and I am so glad to support a company that treats its employees so well). I know that anytime I chat in with a question, anyone can and will provide exceptional customer service. I have never been disappointed with a conversation with them.
Avantages
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost. I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.
Inconvénients
What I like the least about this software is that some things are found in very weird locations (Why is Geo-Fencing in time clocks and not in settings under job scheduling?). I also wish there were training videos for employees. I work remotely and our employees are older and wish there is a way to send them a tutorial without having to try and teach them over a call. (I gave up and made my own training videos on how to use the app and they still struggle).
Pourquoi passer à Connecteam
Ease of use, aesthetic (you guys are much more hip and sleek), features, and cost.Réponse de Connecteam
Thanks for amazing review Kristina!
The reason the Geofence settings are in the Time Clock and not in the Schedule is because the Schedule focuses on letting employees know what they need to do, where they need to be and when of course :)
The Time Clock is the feature they track the actual work time with, which includes tracking their current location to ensure they at the worksite. That's why the settings for the Geofence are there :)
Once the features are synced - Viola! Harmony :)
As for more training videos - we're on it!
Thanks again for such a beautiful review :)
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic app and customer service team
Publié le 03/11/2020
We reached out to Connecteam in the summer of 2020 on behalf of one of our clients, who was looking...
We reached out to Connecteam in the summer of 2020 on behalf of one of our clients, who was looking for a time tracking solution for deskless employees, ideally with a geo-location feature. From day 1, the entire team we engaged with was extremely helpful and generous with their time, taking us through multiple demos till we were able to select the right fit pricing package. What started out as a simple time tracker evolved into a way to automate and embed day-to-day tasks and procedures, provide a resource for emergency information and reference materials, and engage an entire team in a completely new way. Connecteam reduced our client's reliability on pen and paper and enabled them to have a safe and reliable method to track COVID due diligence (live reporting of employee data, attendance lists, COVID screening, etc.).
After our initial success with our first client, we have implemented connecteam with a second client and will continue to refer this app to clients looking for a modern, user-friendly solution to time tracking, employee communication, and process improvements.
Avantages
- We LOVE that the app is easy to use from an end user standpoint, and extremely customizable from an admin standpoint (everything from setting user permissions per team/job title/individual to changing the names of different features within the app to suit the unique business operations)
- The "library" asset with its search feature is incredible - one of our clients uses it to house an emergency contact / medical info database, and the ability to easily search important information rather than manually checking pages of data saves time and stress
- The flexibility to assign a geofence to restrict where employees clock in and out was critical for one of our clients, who relies primarily on mobile workers who aren't in a traditional office setting
- The job scheduler is incredibly intuitive and the ability to template and duplicate shifts is such a timesaver
- The customizability of the workflows and the many different features is awesome - we've barely scratched the surface on all it can do still
- Last but perhaps most important, the customer service is unparalleled. The Sixth Sense team has managed a number of different software implementations over the years but this has been far and above the smoothest. Shahaf, Alon and the rest of the team are responsive, professional, friendly and extremely knowledgeable. The customer support does not end when the app implementation is complete, and they are a valuable resource for ongoing troubleshooting support.
Inconvénients
Before I list any cons, I'd like to say that the team is always working on new updates, and we've already seen some of our suggestions and feedback implemented. Here are a few areas the app could continue to be improved:
- Timeclock and workflow reporting could be a bit more robust (ability to customize timeclock reports and fields, automated ability to merge different workflow reports together). Our clients use the timeclock timesheets to run payroll so the customizability would be extremely helpful.
- The synced vs unsynced time clock and job scheduler and the benefits/limitations to each was a steep learning curve but once we figured it out, it ran smoothly
- It would be great to have more areas where we could do a batch data upload (eg. within workflows, library assets)
- At this point, the geofence settings are applicable to all or none employees, it would be great to be able to adjust these settings on an individual level
Alternatives envisagées
ClockifyPourquoi passer à Connecteam
Geo fence feature Robustness of app features Client serviceRéponse de Connecteam
WOW Brittany!
Thank you so much for taking the time to write such a detailed review of Connecteam!
Ease of use, customization and the ability to scale within the same platform is WHAT WE DO! So it's amazing to know that your clients are able to accomplish just that, and we would never get enough of hearing that :)
You'll be amazed with what we have planned for the next few months and down the road, so make sure to stay tuned for upcoming releases!
Thanks again for the feedback and product suggestions, you're awesome!
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Connecteam has been a complete Game Changer for our company!
Publié le 19/02/2020
Overall experience is 150% wonderful! Their customer service is the best! The best thing about...
Overall experience is 150% wonderful! Their customer service is the best! The best thing about Connecteam is that it can work with any type of business. It is so customizable!!
Avantages
We had been looking for a program that would provide a "one stop shop" for communicating with our employees who are in the field 98% of the time and stumbled across Connecteam while looking, about 1 1/2 years ago. This platform has completely changed how we do almost everything relating to back office, communication and safety! It is so user friendly, not only on the back side but to our employees. It has cut down on so much paperwork and allowed us to train people during their down time in the field instead of having them come into the office. I could go on and on....we use Connecteam for Safety Training, Announcements, Time Clock, Benefits, Repair Orders, Flash Reports, etc. It is AMAZING!!
Inconvénients
I don't know if there is something I like least about Connecteam, maybe that they are still developing the software. Which is really a good thing....everything we have communicated with them such as suggestions they take very seriously and most of the time the next update you have what you need!
Réponse de Connecteam
Wow Shanna!! Thank you so much for taking the time to write a detailed review about Connecteam!
Connecteam's development will never "end" :) We're always adding more and more capabilities, improving existing features, and use customer feedback to pursue the best in class product experience!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Small Business
Publié le 07/04/2021
The support has been amazing. I had a live one on one with a rep that went over features that were...
The support has been amazing. I had a live one on one with a rep that went over features that were applicable to MY business, not just a general introduction that wasn't pertinent.
Avantages
I liked that it was able to support us as a small business, and not only for large businesses.
We use the scheduling aspect, lists, tasks, and updates.
Inconvénients
There are some features in the advanced pricing tier that I would like but am not able to access.
Pourquoi choisir Connecteam
The other program was not able to support some of the added features like updates and Chats that we wanted.Logiciel antérieur
HomebasePourquoi passer à Connecteam
It was easy enough for us to use as a small business without having to get too bogged down with features that are for larger businesses. SUPER easy to use.Réponse de Connecteam
Thanks for the awesome feedback Rina!
Happy to hear you have found Connecteam to be easy to use, and with all the features you needed to enhance your day-to-day communication and operations :)
We're definitely not just for large companies, in fact - it's the other way around! Connecteam was created as a solution for SMBs with a majority of non-desk employees. This is why we have a true all-in-one solution, fixed price plans so you don't have to pay per user per month, and why we put tons of time and effort into each of our customers, to ensure they have a clear understanding of how Connecteam can work for THEIR business.
Thanks again for being awesome!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
All of the tools I need in one place
Publié le 28/12/2020
Wonderful. The software is easy to use and makes things quick to work around.
Wonderful. The software is easy to use and makes things quick to work around.
Avantages
I love that it allows me to do my basic day to day scheduling, time audits and staff management. The features that won me over though, were the messaging capabilities, the training portals and the quiz features. In our industry we change sales often. I love having a quiz feature to publish the sale and make sure my team is updated on all of the ins and outs.
Inconvénients
I wish this had a payroll processing feature so it could be a complete all-inclusive program, currently I export my teams timeclock and send to payroll. If payroll could just log in and distribute that would be amazing.
Réponse de Connecteam
Thank you for this amazing review Sierra!
You can't see it from here, but we're blushing :)
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic Product
Publié le 06/06/2019
I love Connecteam and they are fantastic group of people getting the job done. This product really...
I love Connecteam and they are fantastic group of people getting the job done. This product really works!
Avantages
The product is really to use. I love their tech support on how they handle things and guide you on how to properly set up the product.
The software is fully customizable, affordable and you can contact your employees without having to call every single individual. You post some forms and our team responds, and voila!
The pricing is upfront and no BS sales call to swindle you in purchasing a really expensive software.
Inconvénients
It's online software. It had one issue of downtime for 2 hours but besides that the CEO apologized and the teams were working really hard to get the system back up and running.
Pourquoi passer à Connecteam
Overall, the cost was the major issue, and the flexibility to communicate with teams. Tried an actual demo without a salesman, and then made a decision to go with them.Réponse de Connecteam
Thank you so much Rufus!
We're happy to have you guys onboard with Connecteam.
Thank you for taking the time to write your feedback, it's highly appreciated!
- Secteur d'activité : Meubles
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best price worthy software we used!
Publié le 03/08/2020
We pay for a product and get in return something that makes our job much more easier.
Unless like...
We pay for a product and get in return something that makes our job much more easier.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
Avantages
Product is price/quality top notch.
Its has sometimes some small bugs, but the awesome guys [SENSITIVE CONTENT HIDDEN] always fix that issue within 5 minutes.
The most I like on the software is the beautiful design of the desk version and the app.
With integration of our logo, all our employees like the app! It gives a personal touch to the app
Inconvénients
As a more new company compared to competitors the app sometimes shows some small bugs.
This is quite fixed easy by the guys from their support.
Réponse de Connecteam
Hi Dean,
We appreciate you taking the time to review us!
It's great to hear you're happy with the product experience of Connecteam as an all-in-one solution!
It's important for us to provide a real all-in-one solution to businesses, not only from the product side of things, but also from the pricing perspective. So we're super happy to hear you're satisfied with our affordable plans and customer support.
Thanks!
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Experiences!
Publié le 27/09/2021
First of all we have been wowed with the responsive customer service from Reps who all have an...
First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.
Avantages
Love the interface and its very user friendly
Inconvénients
At this time I really can't think of anything.
Réponse de Connecteam
Thank you so much for the amazing review, Lori!
All customer-facing employees in Connecteam are no less than real Product Experts! We spend a lot of time and resources on making sure that each and every one of us knows the product, the common use-cases, the main industries our customers are from, and more! We believe that's the only way to provide our customers with an excellent product and top-notch customer service :)
Receiving this acknowledgment from you is a big deal for us, so thank you!
Feel free to reach out to us at any time if you have any feedback or suggestions for us :)
Thanks!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great software would recommend
Publié le 01/06/2022
I'm generally happy with it - the customer service is great.
I'm generally happy with it - the customer service is great.
Avantages
The employee scheduling is so easy to use, it's a really intuitive design and you can implement it and get employees on boarded so quick with it
Inconvénients
I dislike that I can't book 1-2-1 sessions for employees - a live timetable I can send front end to customers so they can book my employees out per session. Would be a great add. It's also not cheap price wise.
Pourquoi passer à Connecteam
I felt like it offered the best overall service when i used the free trialRéponse de Connecteam
Thank you so much for your review, Harry!
It's great to know that you find Connecteam to be simple to use both for you and for your employees and that you're happy with our customer service :)
Although Connecteam is an employee management tool, we already talk internally about adding capabilities for the business' customers to book their meetings directly in the schedule, so that's definitely something to look forward to in the future :)
If you have any more feedback for us or would like to suggest an improvement, please reach out to us at support@connecteam.com at any time :)
Thanks again!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Connecteam is a must have with features that are built to ease management
Publié le 10/01/2023
It's been amazing! The chat and support team are great! The features all work and perform as...
It's been amazing! The chat and support team are great! The features all work and perform as expected or better, and the ease of use for new employees makes getting our team up and running easy! Great job, we can't imagine running our business without connecteam now!
Avantages
There is not a feature on connecteam that we find clunky or hard to use. The feature that has helped us the most from an administration standpoint would be the timesheets and timeclock. The way the feature works with staff able to modify shifts, and admin getting alerted for approval has streamlined our payroll. The function that helps us manage our staff the most would be the messaging, directory, and updates. Having our staff connected through this has really helped our performance and optimization. The scheduler is another feature that we would be lost without.
Inconvénients
I honestly cannot think of anything! From the onboarding and inclusion of new staff, to the ability to schedule, contact, and process payroll connecteam has become essential to our management and a one stop, do it all app for our entire team. One small complaint is that several features appear to be available but I end up getting an add to upgrade. It made learning the platform a little more difficult for me in the beginning, but other than that no complaints. (and even that feels nit picky).
Réponse de Connecteam
WOW, Brian! Thank you so much for writing such a detailed review!
It's really great to hear you do so much with Connecteam and that you're having a great experience :)
If there's anything else we can do to make things even better, you know where to find us :)
Thanks again!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Highly Recommend, this program can grow with you and for you.
Publié le 12/05/2022
Overall the Connecteam team was very helpful. We took a lot of time before deciding to invest our...
Overall the Connecteam team was very helpful. We took a lot of time before deciding to invest our time into this software to take it company wide. We had several zoom calls and emails back and forth asking questions about the features we required. Most of these features were included, in the process, or on the list to be added which we really liked.
Avantages
Once you get the hang of navigating the software, learning what does what and what affects what, it makes scheduling and timeclock tracking efficient. It does take some time getting used to (as does learning any new system) but overall, we are happy with how it has made payroll and scheduling more uniform for our company.
Inconvénients
The most common issue we run into is the Kiosk app. Some users refuse to use the app on their phone (perfectly fine with us, we give all employees the option). When they use the kiosk, we have glitches every now and then that are very difficult to duplicate to therefore get assistance. We are certain some errors are a mix of the tablet fault and Kiosk faults. The Kiosk is used everyday at several locations.
Réponse de Connecteam
Thank you so much for recommending Connecteam, Maddy!
It's great to hear you are able to grow and scale with Connecteam and find it useful and easy to use.
As for technical issues with the Kiosk app, our team always tries to help and resolve issues when needed, but as you mentioned, if they are hard to replicate and don't always happen, it is more difficult to understand what to fix :)
That said, stability improvements that are being released regularly may be helpful! Either way, we're always here to help with anything, so please don't hesitate to reach out!
Thanks again for your review :)
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
great product, even better customer support
Publié le 09/03/2023
Avantages
speed of softwaretemplatescustomer supportnew featuresopen communication from team
Inconvénients
costgoogle calendar automatic API update
Alternatives envisagées
PapershiftPourquoi choisir Connecteam
overview and clarityLogiciel antérieur
Google SheetsRéponse de Connecteam
Thank you so much for your feedback and for recommending Connecetam :)
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Connecteam Hits the Mark
Publié le 12/06/2022
The Connecteam always reached out promptly--within minutes--to help resolve my issues. Even if the...
The Connecteam always reached out promptly--within minutes--to help resolve my issues. Even if the issue wasn't resolved, the still kept in touch to let me know what was going on.
Avantages
It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.
Inconvénients
Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.
Réponse de Connecteam
Thank you so much, Tom!
It's great to hear you're able to save so much time on your payroll process, and that you find Connecteam to be simple and easy to use :)
A few months back, we've added multiple new overtime options to accommodate our customers' most common use cases. If you think there's room for improvement, can you please contact me personally at chen@connecteam.com so we can work on that with you?
Thanks again for writing this 10/10 review of Connecteam!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great system for high compliance adventure park
Publié le 23/05/2023
Avantages
We can do so much in one place. employee management, scheduling, documentation, communication. I love being able to manage multiple areas with one system.
Inconvénients
There are so many settings for each feature. The set up took a lot of time. It was a lot of trial and error at first, but I have a very patient team and ConnecTeam's support was very helpful.
Réponse de Connecteam
Thank you for your feedback!
Connecteam is a real all-in-one platform to manage your employees. When we say 'real' we mean it has that ability for all tools to work seamlessly together or by themselves, so you're not forced to pay or use things you don't need. On the other hand, it also means that because each tool is a stand-alone product, it has its own settings and set of capabilities so it can work for your specific business needs, which sometimes have a slight learning curve :)
We're glad you were able to overcome it and would like to inform others reading this review that Connecteam includes full access to a super-rich help center, tutorials VOD, live 1-on-1 training sessions, and 24/7 support chat with the fastest response time on the planet, so you're in good hands! :)
Amanda, thank you again for your review and feedback!