From day one, Countr has integrated seamlessly to our business operation.
Helps my business run smoothly and keep our costs on track
Ease of use, new staff learn to operate the software very quickly. Simple to program new items and change costs on the fly. It does exactly what it's supposed to do, it's responsive and fast. It also looks good and customers often comment.
When it refuses on rare occasions to properly function. It's usually easy to get it back online but sometimes when it wont print or freezes up it can be frustrating. Generally though, we rarely have issues.
Works like it should. Well designed.
General design is good and is a joy to use.
Offline modus, which is important for us because we sell a lot in different events.
Test modus. That way we can test the software and also teach new users without risk for production data.
Text is big enough for easy reading.
Supports iZettle card payments.
Emailed reports are Excel files. They should be pdf's and look just like the printed report. We sell a lot in places where we don't have a printer. So we email the daily report to us every day and print it when in the office again. You could have an 'Export' function to send Excel files. This is how it is in iZettle and it works perfectly. We cannot switch to Countr if it means more work for our bookkeeping.
Doesn't support Star SM-L200 mobile printer for printing receipts.
Categories are shown on one row. There is space for two rows (on your website these is a photo where they are on two rows) so that user can see 10 categories instead of only 5.
Works good, although the app is a bit heavy on the CPU power and connection.
Syncing of showroom sales with webshop sales.
It is easy to use when you have a small shop or showroom with incidental sales. Nice graphic interface. Easy to use for everyone without long explanations.
Suggestions on making the app even better:
Works slow, even after upgrading to a new iPad. It's heavy on CPU use and internet connection (so it seems).
Unable to scan SKU or own article codes, difficult with products without EAN.
No connection with normal Payment terminals (Verifone through CCV or Rabobank SmartPIN for example)
The app looks great, which would even be better on a large screen, no option to use it on a PC though.
Transactions don't sync when items are out of stock in our webshop, which means a lot of searching where exactly the sync went wrong. Forced order syncing should be an option to enable/disable.
At the momentit is ok but we have a lot of problems afew tikje ago every day
It works to gether with our webshop so our stock is actuel when the system works good. When the system did'nt working (it happend a lot of times) then we have a big problem.
The problems, so many problems. We where sick about iT, really. We hope the problems are insolied now for a long period.
Terrible implementation, workablility and support
- Cost (if the system would work that is, because now the system itself and it's support team just irritates our staff).
- System doesn't work for weeks now and we are doing orders by hand since the implementation. Leaving our staff and guests really unsatisfied.
- Support is terrible, basically they really leave it up to use to fix their own problems. No to little support in the weekends.
- The problems we are facing: Tables just disappear, tickets come out completly wrong, system sends out tickets to the wrong printers all the time etc.