Avis clients sur Little Hotelier

Hi there,

Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.

If you have any further feedback or questions, please don't hesitate to get in touch with the team.

Thanks,
The team @ Little Hotelier

Hi Marcia,

We understand the importance of addressing our customers' concerns. We sincerely apologise for any inconvenience you have experienced recently and want to ensure you, we are fully committed to resolving your concerns.

Your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction. We are sorry to see you leave, and if there's anything we can do to make things right for you please don't hesitate to contact me at ereena.rosli@siteminder.com We appreciate your feedback and the opportunity to make Little Hotelier a better place for all hoteliers.

Warm regards,
Ereena R.

Hi David,

Thank you for leaving us a positive review! We are happy to learn that you find Little Hotelier easy to use and make your booking seamless.

If you ever have any questions, please reach out to us; the Little Hotelier team is here to support you as you continue to modernise your systems.

Warm regards,
Ereena

Hi Elizabeth, we are sorry to hear that your experience didn't live up to our usual standard. I believe that someone has been in touch with you to help you with the fees similar to the review you left in Trustpilot. It is currently in process. Please know that your experience means a lot to us. If you need anything else, please email me at ereena.rosli@siteminder.com I will do my very best to help you. Thank you!

Regards,
Ereena R.

Hi Adam,

Thank you for sharing your experience with Little Hotelier. It's great to hear that you found it generally easy to implement and that their sales pitches were effective.

However, I am sorry to hear that you have experienced issues with mapping errors and bookings not showing up at the front desk. I understand how frustrating it can be when you can't get a real person on the phone to help you and only have access to a chat window. I will address these issues and improve the system's functionality to meet your needs.

Thank you for sharing your feedback. I hope our team can address these issues and continue improving the software's functionality to better serve your property needs.

Hi Cristina,

Thanks for taking the time to review Little Hotelier.

We're happy to hear that your experience with our product has been positive.

Let us know if we can help you with anything.

Thanks,
Kaitlyn @ Little Hotelier

Hi Isabelle,

Thank you for sharing your feedback with us. We're glad to hear that you find our tool useful and appreciate the features it offers.

We apologise for any inconvenience you experienced during the onboarding process. Your feedback is important to us, and we'll work to improve this aspect of our service to ensure a smoother experience for our users.

If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to help.

Hi Micah,

Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards.

Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right.

If you have a persistent issue with the app, please contact us directly so that we can resolve this for you promptly.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.

Let us know if there is anything we can do to further assist you get the most out of your products.

All the best,

Misha

Hi Shelley,

Thank you so much for your feedback. We're sorry to hear that you've found the recent upgrade to our calendar not to your liking. We got alot of customer feedback informing the updates we did in the release - including catering for a full month's calendar view and making edits to existing reservations and rate plans in just a few clicks.
We appreciate your comments and have shared it with our product team so we can keep working on improving your experience. It's an ongoing journey so we do hope that all the other recent improvements we've made continue to make things easier for you in other areas including our 24/7 support team.
Thanks for choosing Little Hotelier to be your partner. We hope to keep our relationship going - You will see more improvements in 2021 and beyond that will confirm your initial thoughts - that we are a better option for you.

Kindest,
Jessica

Dear Karl,
We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs.

Your suggestion about auto-detecting user language of your guests is certainly an interesting one that we'll share with the product team for consideration. Your point on a delay for language changeover is also something we'll look into.
Thanks again for your feedback and suggestions! Do let me know if there's anything else you might need help with, Karl.
Warmest regards, Mei

Hi Muthiah

Thank you for leaving us a review! We are happy to learn that you find Little Hotelier is a great software for small to medium size hotels with easy payment options and, as a business, find it easy to operate for your day-to-day. If you ever need anything, please do not hesitate to contact our team. Once again, thank you for your partnership with us and for leaving us a review.

Kind regards,
Ereena

Hi Annette,

Thank you so much for taking the time to share your feedback with us! It's great to hear you are having such a great experience with us and you don't have to worry about overbooking anymore. Please, don't hesitate to reach out to us if you need anything.

Your partnership is very important to us!

Kind regards,
Jessica

Hello Brent,

We are happy to hear that you are happy with our product! How it has helped you with your reservation as well as easy to make adjustments as and when you need. We will look into improving our external OTA and we have highlighted your feedback on this to our product team. We have escalated your experience with our tech support and we will continue to provide the best customer experience for you in near future.

Kind regards,
Ereena

Hi Justin,

Thank you for taking the time to review us - we really appreciate your feedback!

We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click!

Our product team is working hard to continuously improve and evolve our solution and our product roadmap details some very exciting features. This includes more comprehensive reporting, guest profiles, apps and so much more. The first release of these improvements is Monday. (!)

We want to take the time to thank you for partnering with us and look forward to helping in your success this year.

Please don't hesitate to contact us at any time if we can be of help!

Thanks,
The Little Hotelier Team

Hi Mandy,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team.

We have some exciting changes coming that will alleviate the issues you mentioned. We hope these changes will make life a little easier for all of our customers.

Thanks again for trusting us to be your partner. Let us know if there is anything else we can assist you with :)

All the best,
Misha

Hi Gerald,

Thank you so much for taking the time to give us feedback. We are dedicated to giving our customers a system that's easy to use and drives revenue and operational efficiencies. We understand there may be cheaper systems in the market, however no other system can provide the breadth and strength of our channel manager, an industry leading mobile app to give you the freedom to manage your property on the go and award-winning support.

We appreciate your partnership with us.

Warmest,
Jessica

Hi Angela,

Firstly, I am so sorry that we had not suitably resolved your outstanding issue with payments and that you felt you have not received the highest level of support to resolve the issues promptly.

I have personally escalated this to our senior payment specialist, who has been in touch. Unfortunately this issue involves Stripe, therefore we had to work with them to resolve the issue that occurred.

I am pleased to let you know the issue is resolved on our end, and the funds should have been promptly returned.

We thank you for your continued patience as we worked with Stripe to get this resolved.

If there's anything else I can do, please let me know, Angela.

Sincerely,

Misha Stemper