--- description: Customer Communities : qu'en pensent les utilisateurs ? Lisez les avis sur Customer Communities, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customer Communities - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de réseaux sociaux](/directory/105/social-networking/software) > [Customer Communities](/software/105115/insided) # Customer Communities Canonical: https://www.getapp.fr/software/105115/insided Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/105115/insided?page=2) > inSided est une solution SaaS complète, entièrement configurable et en libre-service qui permet de faire évoluer le service d'assistance, de garantir la réussite des clients et d'augmenter l'adoption des produits en tirant parti du potentiel de votre propre communauté de clients. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 12 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Gainsight - **Pays**: Redwood City, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 1 000,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, danois, espagnol, finnois, français, irlandais, italien, néerlandais, portugais, russe, suédois, tchèque, ukrainien - **Pays disponibles**: Allemagne, Andorre, Australie, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Groenland, Grèce, Hongrie, Irlande, Islande et 22 de plus ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Authentification unique - Autorisations basées sur les rôles - Base de données de clients - CRM - Calendrier des événements - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Engagement des clients - Enquêtes et feedback - Forums en ligne - Gamification - Gestion de contenu - Gestion de la base de connaissances - Gestion de la communication - Gestion des abonnements ## Intégrations (13 au total) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de réseaux sociaux](https://www.getapp.fr/directory/105/social-networking/software) ## Catégories connexes - [Outils de réseaux sociaux](https://www.getapp.fr/directory/105/social-networking/software) - [Logiciels de gestion de communautés](https://www.getapp.fr/directory/585/online-community/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Bettermode](https://www.getapp.fr/software/115855/tribe) — 4.7/5 (94 reviews) 3. [HubSpot Service Hub](https://www.getapp.fr/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) 4. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24046 reviews) ## Avis ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *21 juin 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Inconvénients**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Utilisateur vérifié** | *15 juin 2018* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Inconvénients**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Utilisateur vérifié** | *15 décembre 2017* | Électronique grand public | Taux de recommandation : 6.0/10 > > **Avantages**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Inconvénients**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *9 mars 2023* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Inconvénients**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *23 juin 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Inconvénients**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/105115/insided?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/105115/insided) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées