
Tidio
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
388 avis
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Pratique et répond à mes besoins
Publié le 01/03/2023
Être davantage proactive pour répondre aux utilisateurs.
Avantages
L'outil de chatbot dispose d'un process d'installation facile, de designs préconçus et d'un éditeur visuel pratique qui ne nécessite aucune compétence en codage.
Inconvénients
Les options d'intégration sont limitées par rapport à d'autres outils similaires, ce qui peut être un inconvénient pour ceux qui ont besoin d'intégrations avancées.
- Secteur d'activité : Administration juridique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Tidio review
Publié le 18/01/2023
Avantages
Il est facile à utiliser, abordable et offre des fonctionnalités qui m'ont aidé à développer mon business
Inconvénients
Le prix est assez abordable mais il pensé a ajouter une version gratuite 😊

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Fast and easy
Publié le 30/07/2020
Avantages
I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.
Inconvénients
The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.
Réponse de Tidio Traduire en Français
Hi there,
Thank you so much for the review!
The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

- Secteur d'activité : Études de marché
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
One of the best chatbots.
Publié le 13/04/2022
Avantages
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
Inconvénients
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Alternatives envisagées
EngatiPourquoi passer à Tidio
1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.Réponse de Tidio Traduire en Français
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review
Publié le 08/02/2023
Chatting with potenrial clients on the website.
Avantages
Price of this sofware is good and it's eay to use
Inconvénients
Sometimes mobile app doesn't work, but it;s ok
Alternatives envisagées
Zendesk SuitePourquoi choisir Tidio
No mobile appLogiciel antérieur
OlarkPourquoi passer à Tidio
Price- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Always responds to customer queries even when we are offline
Publié le 14/12/2022
Tidio helps us maintain effective communication with our customers. Great product.
Avantages
We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.
Inconvénients
The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very Helpful Software
Publié le 04/01/2023
This software has enhanced the website making it more personal and effective,
Avantages
I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.
Inconvénients
The major setback was the price of this product. It is a little expensive for smaller companies.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tidio is just great
Publié le 16/02/2023
From setting up to using the software on my website and online store Tidio has only added massive benefits to my company. I can only recommend them to large corporations and to guys just starting out.
Avantages
The feature that impressed me the most was how simple the entire setup was. Copy and paste some code and everything else is pretty much done for you. Then it's a matter of setting up your bot to respond to how you would talk to your customers. The software is really user friendly and just about anyone could master it in a couple of hours.
Inconvénients
Nothing. The entire package suits my business and my needs.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Outdoormix Festival review
Publié le 22/03/2023
Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.
Avantages
The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.
Inconvénients
The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very good!
Publié le 03/03/2023
Very friendly staff
Avantages
It's VERY easy to use, and it's not like one of that software where you need 'premium' for this add-on, (in this case, chat-bots), where they are all free, but there is a limit instead, which I find a lot better. Their customer support is 24/7, so no matter wherever you are in the world, you will always get a speedy response.
Inconvénients
Attempting to connect Instagram and Messenger failed within the API connection, but that's completely fine, as it's not mandatory.
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best in Class!
Publié le 26/01/2023
Customer Support, Customer Engagement on Website
Avantages
I used many automation tools for all my support channels. but what I loved the most is its UI and Chatbot creating ability in lesser time. Moreover, All the channels in one place with a Mobile Application
Inconvénients
Just they need to add WhatsApp API Also. But that's not likely a cons ;)

- Secteur d'activité : Design
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Tidio Review
Publié le 26/02/2023
Good
Avantages
I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.
Inconvénients
If you want to use their chatbot then it is so costly.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy, fast and amazing!
Publié le 08/10/2020
I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.
They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.
So, I started searching for good chatbot software and came upon Tidio.
From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.
Overall, I had a really good experience, and I will continue considering Tidio for future clients.
Avantages
I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.
Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.
Amazing, right?
Inconvénients
One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.
Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.
Alternatives envisagées
MessageBirdPourquoi choisir Tidio
Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.Logiciel antérieur
MessageBirdPourquoi passer à Tidio
Tidio is very intuative, easy to use and their support team is amazing!Réponse de Tidio Traduire en Français
Hi there,
Thank you so much for a thorough review!
We are very proud that you like our product so much!
Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.
If anything, we're here for you! :)
- Secteur d'activité : Divertissement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Effective and affordable
Publié le 03/11/2020
Simple quick affordable effective
Avantages
The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.
Inconvénients
Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.
Alternatives envisagées
LiveChatPourquoi choisir Tidio
They didn't allow changing the Welcome Message without moving up to another tierLogiciel antérieur
LiveChatPourquoi passer à Tidio
CostRéponse de Tidio Traduire en Français
Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent value for money!
Publié le 15/10/2019
Avantages
We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.
Inconvénients
I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.
Pourquoi passer à Tidio
Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;Réponse de Tidio Traduire en Français
Hi there,
Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.
Thank you for helping us grow!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly Recommended!
Publié le 05/02/2021
Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)
Avantages
The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.
Inconvénients
Have not found any thing like this yet.
Réponse de Tidio Traduire en Français
Hello
Thank you so much for a perfect score!
Reading such positive reviews is always inspiring and gives us the energy to keep on improving.
Hope you have a great day!
Best regards,
Maciek from Tidio
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Chatbot that you want but can't find
Publié le 28/09/2020
I like it. It is very easy to set up the bots.
Avantages
A chatbot that hands off to a live person was critical.
Inconvénients
Can't think of any yet but I will update if I find any.
Alternatives envisagées
Zendesk SuitePourquoi choisir Tidio
Drift is too expsensive. I get 10X more stuff for less than 5X the cost.Logiciel antérieur
DriftPourquoi passer à Tidio
Above reasonsRéponse de Tidio Traduire en Français
Hi there,
Thank you very much for your kind words!
We are proud to be a part of your business.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
One of the easiest to use live chat
Publié le 02/08/2022
Avantages
The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.
Inconvénients
The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.
Réponse de Tidio Traduire en Français
Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
To effectively control the channels of communication with customers at all times
Publié le 06/01/2023
Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.
Avantages
Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.
Inconvénients
There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Tidio is your go to chat software
Publié le 28/06/2021
From implementation to online support (David is awesome!) there is no program that matches TIdio.
Avantages
I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!
Inconvénients
Nothing! I haven't found any cons as of yet.
Alternatives envisagées
Lucky OrangePourquoi choisir Tidio
Mobil appLogiciel antérieur
OlarkRéponse de Tidio Traduire en Français
Hi there!
Maciek from Tidio Support here
Thank you so much for the 10s across the board. The fact that you were not able to find any cons is a great indicator that we are going in the right direction with our product.
I will make sure to forward the kudos to Dawid too!
Have a nice day and take care
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Likely the best live chat tool that includes a free plan
Publié le 28/07/2020
I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.
Avantages
Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.
Inconvénients
I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.
Réponse de Tidio Traduire en Français
Hi there,
On behalf of the whole Tidio team, we thank you for the review :)
We do our best to ensure the lowest possible price while still providing the highest quality of the product.
- Secteur d'activité : Photographie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
It makes it easier to get and handle leads.
Publié le 26/04/2022
Tidio has everything you expect from a live chat.
Avantages
Nice looking live chat window templates. Integration of live chat with e-mail CRM.
Inconvénients
A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.
Réponse de Tidio Traduire en Français
Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Could Be Great Were It Not Inconsistent
Publié le 21/04/2022
It's been OK.
Avantages
Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.
Inconvénients
It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.
Réponse de Tidio Traduire en Français
Thank you so much for taking the time to review Tidio, and I'm very sorry about the inconsistencies you mentioned in your review! If you want us to look into this further, please contact our Support Team at support@tidio.net, so that we can check what the reason behind this is. Again, my sincere apologies for the trouble!

- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Not Just a Live Chat Program
Publié le 20/10/2021
It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps
Avantages
You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.
Inconvénients
Nothing to complain about the software, but I think products&pricing modules could be better.
Réponse de Tidio Traduire en Français
Hi there!
Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more!
Once again thank you and have a nice day.

- Secteur d'activité : Jeux vidéos
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome chat tool for your website!
Publié le 07/04/2019
We have been using Tidio for a while now, and it's now a part of our website that we couldn't live without. Our customers / visitors love using it too!
Avantages
Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.
Inconvénients
I don't think there is anything I dislike about Tidio.
Réponse de Tidio Traduire en Français
Thank you for an amazing review!
Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Seeing so positive feedbacks puts a smile on our faces, you made our day!