Avis clients sur Hapana

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

So far I've had great success with every feature and tool within the software and have no complaints thus far.

Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!

How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.

I am extremely impressed with the after sales support from Hapana, particularly their team member [sensitive content hidden]. She has always been very helpful and quick with her responses and it has helped us with onboarding of new team members tremendously

there are some small functionality "issues" but I'm pleased to see Hapana has all of these things we want in the pipeline and working towards them

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana

There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date.

Great customer service and assistance, some of the set up can be tricky but [sensitive content hidden] made it smooth sailing. She took as much time as I needed to ensure I was confident with the process

Some of the set up features are a bit tricky, thought valuable once set up. The tricky bits can mean you miss certain features

The functionality to be able to create your own packages and memberships. Gives us the control to grow our businesses effectively.

The reporting can be hard to find and very time consuming. A accurate dashboard would make this incredible.

User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels.
Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.

Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses.
Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option

[sensitive content hidden] is absolutely amazing and so supportive! She’s helped us every step of the way, really prompt with her responses and is so patient and friendly, which makes the entire experience very easy! The system is user friendly and easy to navigate once you get used to it.

There is a support hub but it would be great if there was a user manual / guide.

The support they provide. Some parts are very simple to use.

Some reports can be a bit confusing. I found some times there were a few ways to get the same report

Their responsiveness and patience are greatly appreciated

When some thing does not work when you really need it to BUT understand with technology:)

The team at Hapana is very responsive. Any issues are resolved quickly and they are eager to assist.

The CRM portion of the onboarding/training was a bit rushed. The rest of the onboarding was spot on.

Great introduction, good mentoring by [sensitive content hidden] to onboard me as a rookie to understand the do’s and don’ts of hapana.

Member reports can be better.

Membership altering can improve, for example if we want to increase our membership prices across the studio.

The core support team are always available to lend a helping hand.

The system can be a little confusing at the start but after your training sessions it's easy to navigate

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

OneFitStop has provided us with the ability to grow and evolve our digital offering to our membership base as our business has expanded and the needs for both internal requirements and external deliverables have progressed.

Initially there were hiccups with roll-out and in particular, integration with third party providers such as EzyPay however these were resolved promptly

Looks great on my website with everything thought of down to the colour scheme. All the options around packages and online booking are very user friendly

Can't wait for the mobile app version of everything! A few glitches when trying to use the mobile web page to book sessions from the dashboard