Avis clients sur Yext

Avantages

What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time.

I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes.

Inconvénients

I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done.

It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext.

One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages.

Avantages

The tracking of services for locations and the locations themselves are easily trackable. Eliminating and suppressing duplicate citations and incorrect publisher suggestions is absolutely easier than tracking any other way.

Inconvénients

Support can take some time to provide answers. For the most part, this hasn't been a huge issue, but at times it was. This is not intuitive software and takes some time to get familiar with enough for basic use. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. This seems like poor business in that you pay for an item so you expect to be able to keep that item unless you decide to sell the item.

Avantages

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Inconvénients

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Avantages

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Inconvénients

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Avantages

Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Inconvénients

There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Avantages

EASY!!!: I have used Yext for 3 years for our small law office to make sure we have good, consistent listings across all the proliferation of business listing sites. If you have a web presence for your business, you likely know how important it is to have your business name, address, and phone number appear the same on all these sites to ensure Google correctly recognizes the business. But if your business is more than a few years old, it likely has many variations on all the listing sites. Going to each individual site and claiming the business, correcting the info, and completing the listing would be a full-time job. Yext gives business owners an easy, one-stop spot to fix many listings at once.
Features: Correct business info, tell what the business sells or does, add specials, add photos, manage social media, manage reviews, for many business listing sites, all in one place.

Inconvénients

Social media management: I don't particularly like or use the social media management features. I find them too rudimentary for what we need.
Yext is a bit pricey.

Avantages

The system is very easy to use and automates a very labor intensive process. Yext is a significant portion of our local SEO and citation building/management strategy.

The system is as easy as can be. You fill in the blanks, upload the pictures, connect the accounts, and hit submit. It is that easy.

Yext will also monitor for duplicate listings. It would provide a side by side view of the listing it created and the potential duplicate. That way you can decide what to do with it. And if you want the listing suppressed, you ask Yext to do so.

Inconvénients

Cost is the biggest factor. It is honestly perfectly priced. Because if it was any higher in cost, I wouldn't get it. But it is just cheap enough for us to keep it. I just don't feel like it is a 'great' value.

There are a number of features we just don't use. Like the analytics. But that might just be because we are an agency and pay to have higher quality analytics than what comes with Yext.

One big gripe is the integration with Google My Business. We were using Yext before they added that functionality. The problem was that Yext overrode the business categories and caused some local maps issues. Once we figured out that you can override that function, we got it taken care of. But it took us awhile to figure that out. So the con here is that you have to know about that override feature or you can screw up your listings.

Avantages

Customer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them. There are ample training modules to walk you through exactly what you need. Everything is highly customizable as well, so it's perfect for listing different types of businesses. The analytics are incredibly helpful to show what's working and what's not. I also love that I'm able to reply to any reviews as soon as they're given.

Inconvénients

Because of all of the options and customization, it can be overwhelming. Everything is intricate, which is great, but there's no "let me create this real quick." Changes can be made quickly though.

Avantages

Being able to manage 60 plus local directories from what one dashboard. I also liked the intelligent search feature as well as knowledge tags. They also create listings for Amazon Alexa, Waze, and Apple Maps.

Inconvénients

Does a great job getting the lion's share of false or duplicate listings but occasionally will miss some listings if there are more than 3 errors in the listing. Updates to Yahoo! & Bing can take a lot longer to populate compared to the rest of the listings in the network

Avantages

I have locations that are constantly updating their hours and I can update one platform instead of having to log into multiple platforms. The analytic data is robust and we use it for our monthly reporting.

Inconvénients

Several glitches and bugs when new features are rolled out. If an API breaks or has issues, users are not alerted or have a place to check for issues.

Avantages

Great customer service, great and easy to use software that quickly and effectively gets client information published on the web.

Inconvénients

Is not consistent and you are held hostage to paying the monthly fee. Once you stop paying all the work you have put into making sure all client information is published is gone.

Avantages

Set it and Forget it. With Yext, you input your listing and confirm via authenticating factors and in just days you see the direct impact. Organic results improve, SEO improves, Adwords quality improves...you name it!

The second best part is ease of use. Once your listing is within YEXT, they work to address over 100 listing entities online, building search equity for your site within Google and other platforms to assure that your listing is in fact REAL, ACCURATE, and RELIABLE.

Inconvénients

Would be nice if there was a master feature for advertisers to be able to list multiple entities under one account login and separate payment methods. This could also increase the number of subscriptions to YEXT!

Avantages

This software is wonderful we use this daily at my job and yext is a service that will direct your business to 80 plus directories. We are able to go right into yext and update a address phone number website and it will automatically update it on the listings.

Inconvénients

I do not feel like there are any cons this software actually helps me do my job better and it is a efficient way

Avantages

I like the ease to set up accounts as well as the feature to suppress duplicate listings and keep track of featured messages.

Inconvénients

Not too happy with the basic reporting system.

Avantages

Lots of great new things about Yext: Google my business integrations, constantly adding new directories, knowledge tags, and analytics capabilities

Inconvénients

There have been a few glitches but Yext has always been able to correct the issue in a timely manner.

Avantages

Keeps all of your local citation sites all in order with correct information

Inconvénients

If you stop paying for the service, the listings all go away

Avantages

Ease of use within the platform makes for quick and easy customer additions and updates.

Inconvénients

The load/render times of the platform can at times be rather slow, but the impact is minimal.

Avantages

Yext has made it extremely easy for our franchise owners to update their business information on a single platform. This not only allows the correct information to appear on various sites, it also allows our franchise owners to update their information as needed. It's very simple and efficient.

Inconvénients

The interface, I believe, could be easier on the eyes. However, I do enjoy the system as is.

Avantages

I run google pages/online listings for close to 200 clinics across the United States and Yext makes managing minor changes very easy. We've also seen great results in how are listings are doing from an SEO standpoint.

Inconvénients

The analytic reporting was slightly delayed at first but they fixed that!

Avantages

I liked how easy it was to implement. Our team manages the online listings for over 300 small businesses.

Inconvénients

I wish it worked with more directories.

Avantages

Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Inconvénients

Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Avantages

Our company using Yext for our advertising and so far we love it.

Inconvénients

I can't complain it actually reminds you if you need to work on you profile with them. So whats to dislike??

Avantages

Super easy to use. Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

Inconvénients

The interface can feel clunky in certain areas, though not as much in others.

Avantages

This software has a clean UI that let's the user know the status of every listing for every location.

Inconvénients

Yext is priced signifantly higher than other tools in a similar space. However, we are happy with the value for the pricing structure.

Avantages

This is an essential tool we use for the majority of our clients. Great for keeping business information consistent across the myriad of online listings.

Inconvénients

No real cons to speak of beyond a couple of technical errors, which were quickly resolved by Yext support.