
Kixie PowerCall
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271 avis

- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great experience! They got me signed up quickly and helped me set everything up.
Publié le 05/06/2018
Makes dialing and tracking relationships super easy!
Avantages
Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.
Inconvénients
There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Phone Solutions to integrate with Pipedrive CRM
Publié le 05/12/2019
I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!
Avantages
I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!
Inconvénients
Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.
Réponse de Kixie Traduire en Français
Thanks for your feedback about desk phones. Our solution is meant to be completely cloud based, but we will work with our IT team in regards to better desk phone programming.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Ok Product, Terrible Customer Service
Publié le 20/10/2021
It's been really bad, I will not be renewing and I am unhappy with the customer service. I tried on several attempts to reach out to them and resolve the issue, however they have a strict no refund policy and apparently don't care if you are satisfied with the product or not. You also can't turn off auto renewal at all, I had to write them explicitly telling them NOT to renew my subscription - because they will just automatically charge you their annually fee without any advanced notice. I really am not happy with this product.
Avantages
I can send text messages to potential clients.
Inconvénients
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fischer Homes LOVES Kixie!
Publié le 09/12/2022
Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!
Avantages
The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.
Inconvénients
Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Must Try - Been using over three years and constantly gets better
Publié le 19/06/2020
Our office is extremely satisfied with the software. Everyone is multi-tasking and we couldn't be more pleased. Must demo if you are still shopping.
Avantages
It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.
Inconvénients
In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.
Alternatives envisagées
Microsoft TeamsPourquoi passer à Kixie PowerCall
Our team needs to "dial for dollars" or as others say "smile and dial". It was easy to be distracted with Microsoft Teams. Keep it simple (KISS). Productivity is a benefit.- Secteur d'activité : Tabac
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Rudy's Kixie Review
Publié le 10/06/2020
Love it, we used to use another call software and it would drop calls like a Dallas Cowboy receiver drops footballs, but in came Kixie!! and saved use from having that awkward call back to the customer explaining why the call keeps dropping.
So in conclusion, If you are not working with Kixie you are not working officiant.
Thank you,
Avantages
it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.
Inconvénients
once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Kixie is a powerhouse
Publié le 05/04/2022
Avantages
Ease of use and setup. Took us just a few minutes to be up and running.
Integrates well with HubSpot.
Jam packed with advanced features we have not yet explored, but definitely will.
Inconvénients
Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Switch to Kixie
Publié le 18/08/2020
We are able to communicate easier with our clients. The dialer has a very easy system that shows us how to record voice mails a lot quicker and as well as texting through the app.
Avantages
This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.
Inconvénients
When we have a phone transfered it doesn't get recorded sometimes.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Kixie overview
Publié le 08/06/2020
Avantages
Simple, easy to use, has all features I need.
Inconvénients
Sometimes it can freeze and cause some problems but overall very good
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Flawless!
Publié le 28/08/2020
10/10!
Avantages
This product is very easy to use. I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Inconvénients
I don't have ANY cons to say about this product!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Just as you'd expect
Publié le 10/06/2020
Overall, it works great and I'm probably spoiled now for other VOIP services.
Avantages
Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message.
Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.
Inconvénients
Nothing that is of any significance. It really works well.
Réponse de Kixie Traduire en Français
Thank you for the awesome feedback!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Easy and good dialer.
Publié le 15/02/2022
Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.
Avantages
It was easy to deploy and use. The local presence feature was ok.
Inconvénients
Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Daily user for Kixie - my personal experience
Publié le 21/04/2021
Every software has glitches - so I can look past my frustrations and know that through time and bug fixes, Kixie will continue to improve. The tracking and replay features make my personal experience a breeze.
Avantages
Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data.
Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need.
Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.
Inconvénients
Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues.
Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
PowerCalls
Publié le 23/06/2020
Here at Oggvo, we love using Kixie. Not only is it great for calls, text messaging and reporting but we use it to automate our workflow. I can't thank [SENSITIVE CONTENT HIDDEN] and the Kixie team for all the support and guidance they have provided us. We could not have grown so rapidly without your services.
Avantages
I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!
Inconvénients
If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Kixie is AWESOME!
Publié le 09/09/2021
Avantages
Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!
Inconvénients
About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Kixie Dialer
Publié le 19/07/2022
Overall it gets the job done
Avantages
Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.
Inconvénients
It seems buggy...team has been complaining of a lot of downtime
Réponse de Kixie Traduire en Français
Hello, thank you for taking the time to share your honest and candid feedback. We are continuously working to improve our product and eliminate any glitches or bugs from our system.
In most cases, our team can resolve bugs within 5-7 business days from when they are reported. If you have not done so already, we would greatly appreciate it if you could report any bugs or other issues you may encounter to our support team at support@kixie.com so that we may look into and resolve them in a timely manner.
- Secteur d'activité : Études de marché
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Kixie review
Publié le 04/08/2022
It has really been amazing and gives complete satisfation with respect voice clairty and connectivity.
Avantages
The call barging is smooth and the connectivity is really good with proper voice quality
Inconvénients
The cost is on higher side when we compare with go auto dial also skype.
Réponse de Kixie Traduire en Français
Hi Manoj, thank you for taking the time to share your feedback. We're glad to hear you're satisfied with Kixie and happy with the clarity and connectivity of calls!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Power Dialling an extensive database
Publié le 05/08/2022
Overall, Kixie has been great and is helping us to accomplish our ultimate goal. I manage a massive database of 30k+ prospects, and utilizing the power dialler feature has allowed the team to churn through the list very effectively.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing! A huge help at customizing and optimizing the tool to fit our specific needs.
[SENSITIVE CONTENT] is extremely knowledgeable and always very quick to respond to any inquiries.
I work with many vendors and account managers daily and [SENSITIVE CONTENT] is top of class, sincerely.
I appreciate everything you've done for us [SENSITIVE CONTENT]! I truly appreciate you, thank so much
Avantages
Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management
Inconvénients
The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.
Réponse de Kixie Traduire en Français
Hi Craig! Thank you for sharing your candid feedback. We are always glad to hear how Kixie has helped businesses and individuals achieve their goals. Thank you for continuing to choose Kixie for your business calling & texting needs!
- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Works seamlessly
Publié le 10/09/2021
Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep, and its very easy to use and syncs without issue. The calls are also saved right into HubSpot which makes my job as the director a lot easier as I can quickly review calls / demos etc without having to rely on the reps recording the calls.
Avantages
Easy to use, seamless integration, records the calls, has a great dashboard.
Inconvénients
Need to configure your internet to prioritize Kixie otherwise it might lag.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Kixie Helps!
Publié le 05/01/2021
We really like Kixie, with some more growth of features, and a new desktop interface I think they are the next big one in the VOIP world!
Avantages
SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT
Inconvénients
Desktop interface is rough. Some limitations on syncing information, but minor
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great service for CRM
Publié le 22/08/2020
Really happy with Kixie and I would reccomend them to
Avantages
Links well with our CRM and seems like it is designed by someone who has CRM front of mind.
Call quality is excellent and has been perfect for working from home recently.
Love the fact you can link call notes immediately to a contact from the powercall software.
Inconvénients
There is the ocasional bug, but they are fixed quickly and customer support is excellent.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product
Publié le 09/06/2020
Avantages
I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.
Inconvénients
There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.
Réponse de Kixie Traduire en Français
Thanks for the great feedback Dennis!
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Product and Great Support
Publié le 30/12/2022
The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.
Avantages
We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available
Inconvénients
Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple to use, fantastic customer service
Publié le 18/08/2020
Avantages
We have a call center environment where our reps are outbound dialing all day. I need our software to be dead simple to use and Kixie fits the bill. Training takes less than 5 minutes.
Inconvénients
User interface is a little out dated (hard to tell when certain features like 'do not disturb' are on vs off), but it sounds like they're making changes there which is great.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Kixie for Management
Publié le 04/11/2022
It served the purpose of answering calls from anywhere in the world. Good connection. Easy to use and understand
Avantages
Is easy to use, im not tech savy and i found it pretty easy to use. Its launches fast.
Inconvénients
I couldn't find the record option on the extension
Réponse de Kixie Traduire en Français
Hi Esmerelda, thank you for leaving a review! We're glad you find Kixie helpful and easy to use. For info on call recordings, please see the article linked below, or reach out to our support team via chat or at support@kixie.com. Thanks!
https://support.kixie.com/hc/en-us/articles/360009448814-How-Do-I-Control-Settings-for-Call-Recordings-