Avis clients sur Kixie PowerCall

Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

I can send text messages to potential clients.

The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using.

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.

In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

Ease of use and setup. Took us just a few minutes to be up and running.
Integrates well with HubSpot.
Jam packed with advanced features we have not yet explored, but definitely will.

Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

When we have a phone transfered it doesn't get recorded sometimes.

Simple, easy to use, has all features I need.

Sometimes it can freeze and cause some problems but overall very good

This product is very easy to use. I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

I don't have ANY cons to say about this product!

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message.

Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Nothing that is of any significance. It really works well.

It was easy to deploy and use. The local presence feature was ok.

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data.
Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need.
Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.

Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues.
Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.

I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!

If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

It seems buggy...team has been complaining of a lot of downtime

The call barging is smooth and the connectivity is really good with proper voice quality

The cost is on higher side when we compare with go auto dial also skype.

Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management

The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.

Easy to use, seamless integration, records the calls, has a great dashboard.

Need to configure your internet to prioritize Kixie otherwise it might lag.

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Desktop interface is rough. Some limitations on syncing information, but minor

Links well with our CRM and seems like it is designed by someone who has CRM front of mind.

Call quality is excellent and has been perfect for working from home recently.

Love the fact you can link call notes immediately to a contact from the powercall software.

There is the ocasional bug, but they are fixed quickly and customer support is excellent.

I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.

There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

We have a call center environment where our reps are outbound dialing all day. I need our software to be dead simple to use and Kixie fits the bill. Training takes less than 5 minutes.

User interface is a little out dated (hard to tell when certain features like 'do not disturb' are on vs off), but it sounds like they're making changes there which is great.

Is easy to use, im not tech savy and i found it pretty easy to use. Its launches fast.

I couldn't find the record option on the extension