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4,3 (14)
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Gestion des dépenses technologiques et solutions de comptabilité des appels

Note globale

4,3 /5
(14)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,2/5
Support client
4,7/5

93%
des utilisateurs recommandent cette application
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14 avis

James
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Solid call accounting software

Publié le 03/10/2016

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. ...

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Avantages

It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Inconvénients

There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

Cynthia
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Product

Publié le 05/10/2016

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when...

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Avantages

How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Inconvénients

None that come to mind.

Stephen
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Call Accounting

Publié le 04/10/2016

So far so good, product works when I need it to and when I did have problem with it I call support...

So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

Avantages

Reporting

Inconvénients

lack of phone number reporting

Kris
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great software for our needs

Publié le 03/10/2016

MTS provides our department with great software for our data. It is great to use and the customer...

MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

Avantages

Functionality

Inconvénients

Can be initially tough when you first use it

F
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

TEM Product

Publié le 04/10/2016

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This...

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Avantages

Ease of use

Inconvénients

Sometimes the reports are hard to build, very small number of times

Thomas
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

MTS Call Accounting Application Suite

Publié le 04/10/2016

Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeab...

Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeable product engineers.

Steve
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Review of MTS call accounting.

Publié le 06/10/2016

I need a better way to update the name and department on each device.
I enjoy many of the features...

I need a better way to update the name and department on each device.
I enjoy many of the features and reports available on the application.
I use the portal to locate specific calls to or from devices on the system.

Avantages

If I have a problem, they are quick to respond to get resolved quickly.

Inconvénients

updates on the name and departments for devices.

Robert
Note globale
  • Secteur d'activité : Forces de l'ordre
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excellent support and service

Publié le 04/10/2016

So far support on the product has been great, and whenever questions arise or support is needed. ...

So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided.

Avantages

Dashboard makes it easier for end user to find what they need.

Inconvénients

The reporting could offer more in a way of understanding or ease of remembering.

Brandi
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

New Customer

Publié le 04/10/2016

We are a new customer to MTS and just deployed the invoice payment process; so we're working...

We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment.

Avantages

I can see the potential the software has to be very valuable to ACS in the future.

Inconvénients

Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count.

Christina
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great CDR Software

Publié le 03/10/2016

I have been using this system for over 10 years, it is very reliable and easy to use. Support is...

I have been using this system for over 10 years, it is very reliable and easy to use. Support is very responsive.

Avantages

The calls portal makes it easy to define a list and sort it.

Inconvénients

I would like more flexibility in the reporting

Matt
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Pleased with MTS

Publié le 04/10/2016

We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and...

We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting. We only use a small portion of what Application Suite is capable of, but we are pleased with what it does and the support we receive.

Janet
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

MTS Call Accounting review

Publié le 04/10/2016

The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it,...

The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it, then later on added the call accounting product. Very dependable easy to use. The highlight for me is the sales rep and the tech support, excellent!!

Cindy
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Tems Software

Publié le 04/10/2016

The tems software has made my reporting of our phone traffice so much easier. I never have to...

The tems software has made my reporting of our phone traffice so much easier. I never have to worry about the details.. I can trust the data is there when I need it. The support I receive is great.

Yvonne
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Tem Suite Call Accounting

Publié le 04/10/2016

We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to...

We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc.