Avis clients sur Syxsense Manage

Avantages

This software allows you, at a glance to see exactly where you are with your patching on each device.

Inconvénients

Sometimes and rarely you may get sync issues but support have always been on hand to resolve the issue and quickly.

Avantages

It allows for our IT team to easily scan and patch Windows(desktop and server) and MacOS with OS and 3rd party updates. No need to manually upload updates, the full update catalog is done by Syxsense. We have a fully automated system scanning and patching schedule with different groups receiving patches at different calendar days. There are also tools included such as ability to view event logs on a machine, view the serial number of a device, and a big one, upload and remotely deploy software that our org didn't have before. A fair amount of our team of about 150 people are traveling or working remote which made a solution like Microsoft's SCCM or WSUS not practical. In addition, we don't have to have a separate management solution for Apple devices. We have the Syxsense agent on cloud hosted servers in Azure and AWS also. Lastly it is very easy to setup patching groups and windows as well as manually scan and patch if needed.

Inconvénients

The remote screen desktop connection tool could be a little more polished.

Avantages

The ability to do almost everything one would need in IT administration.

Inconvénients

Bugs with remote connectivity and control, website issues with site rendering. Lack of ability to transfer more than one file at a time from a target system

Avantages

It has allowed me to have a granularity over my estate patching that I never had when I had a Managed Service Provider patching my estate for me.

The remote control function is good in that all a device needs is to have an internet connection for us to be able to fix issues. This has helped us fix VPN issues, remotely.

Reporting, the detailed reporting is invaluable to prove the system is doing what I expect and when.

Inconvénients

Remote control tools is a little "flakely" over lower bandwidth connections.

Avantages

Its easy to setup, cloud based so you don't have to setup and configure any on-prem infrastructure, can patch servers without being connected locally to them i.e over vpn or on same subnet

Inconvénients

Not much, it works really well, sometime when they have new features they might break some tasks and support is not fast in fixing them but that does not happen very ofthen

Avantages

Being able to connect to remote machines easily was a big need for us and syxsense makes it very simple for the administrator and the end user. Patching computers automatically and being able to see the inventory of computers is very useful for me.

Inconvénients

The amount of steps you have to go through to create a task I feel could be improved.

Avantages

I love the software overall. There are a few things in particular I use the software for: Remote access, Viewing a computer's inventory (Installed applications, computer information, logged in user, disk space, and patches). I love the ease of connecting to a users machine. I love the ease in packaging the software.

Inconvénients

There are a few glitches that need improving with the software. First, the remote access option works well. But, switching between the monitors is not so great. I have found that our users working on a wifi connection do not allow us to swap between monitors. If the user is on a wired connection, it appears to work fine. When we first began using the software, swapping worked great. Then, after the last update, it stopped. Also, I noticed that there was a box added to the recipents computer that shows when we connect and offers a disconnect option in the center of the screen. Users have been disconnecting the session as that was the first time they saw that box and they panicked. I am not sure if this should be removed, but relocating it when the connection is established would be great. It should not pop up in the center of the screen and disturb their work. I liked the version before that came in the taskbar and had to be clicked to open the disconnection box. Also, it did not pop up in the middle of the screen in interrupt their work. If this could be moved, it would be great.

Avantages

Each major update seems to improve the UI and simplifies existing processes within the system. I've been using this for over two years and can't be more pleased with how the company listens to it's clients and level of support whenever questions or issues may arise. Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic. This is my personal opinion and does not necessarily reflect the opinion of my company.

Inconvénients

Overall, the good far outweigh the bad here. The only issue that pops up now and again is running into duplicate device IDs for end user machines. Support has helped us track down why this happens, and does an amazing job of detailing what causes the issues. However, it seems to come back every so often due to our changing environment. I'd also like to see a right-click option to install applications on a per-machine basis. This is my personal opinion and does not necessarily reflect the opinion of my company.

Avantages

Ease of use, We found the interface so easy to navigate and was very intuitive. We were creating patching policies in minutes. Being able to push out software has been great also especially while everyone was working from home.

Inconvénients

Think the interface for managing multiple tasks could be improved would love to be able to quickly edit schedules from 1 screen rather than having to go into each task. Also would the start time and end time that are displayed after task is run never appears to be correct.

At the moment it appears that you push the patches/scans from the console with the tasks.. I would much rather that the client pulled and pushed these back.. too often a machine might miss the task we run , would be great if when that machine came back online it would auto report back to the console with its patch status.

Wouldn't mind some more comms when new patches are released like Microsoft send out.
Reporting could be better.

Avantages

We really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element.

Inconvénients

This may be operator error but there seems to be a gap in assessing and deploying patches to machines that need them. For example, if we see that a particular machine needs a patch it would be useful to know which other machines need the same patch. The only way I know to do this is to note the patch # and then look up that patch under Patches and create a job from there. IT would be very helpful to see and do this right from the patch view under the an individual machine.

Another wish list item would be regarding asset mgmt. While this gives us some asset mgmt ability it falls short of a complete solution

Avantages

Syxsense is much more than a patch management solution. Syxsense gives us the ability to deploy software and provide remote assistance to our employees no matter where they are in the world.

Amid the COVID-19 pandemic, with more and more of our employees being required to work from home, Syxsense has been instrumental in making telework happen for our organization.

Inconvénients

Having a cloud solution is a huge benefit over what we were using, which was on-prem. There's nothing I like least.

Avantages

We were starting to see issues keeping our devices up to date prior to Covid but when Covid hit and we were no longer seeing devices in the office Syxsense was a life saver! It has allowed us to keep eyes on our devices and ensure that they are fully patched against vulnerabilities. The remote control feature has allowed us to get to devices that we can't access via VPN.

Inconvénients

The interface can be a little slow and quirky occasionally and we do run across strange issues with devices from time to time but I have to say the support team has been very helpful in following up quickly to our tickets and working with us to understand and resolve the issues.

Avantages

One of the main pros of this software is the ability to easily see the status of your devices in one place, to easily pick out devices that need updating. Being able to click on the device and view a fully detailed view of the device and the patches available for it saves so much time for us as in IT department. Another pro is the ability to schedule patch installations to avoid downtime during the day. The report feature is also very useful for auditing and tracing purposes.

Inconvénients

I am happy with the product and can't think of an improvement at this time.

Avantages

The support you get from Syxsense is unmatched.

Inconvénients

due to it being in the cloud, it tends to sometimes be a bit slow going from task to task and updating properly on screen.

Avantages

I love that the software just works and you can set schedules for all patching needs. I have Sxysense setup to be fully automated. A huge pro for this is that Syxsense can patch devices that are connected to Home Wifi when users take devices home.

Inconvénients

I have no big cons for dealing with the software.

Avantages

Syxsense is a lot easy to use and has all the features that I was looking for for a while. I have been using it for more than a year now and it has been the best product I have ever used when it comes to manage organization devices.

Inconvénients

I never disliked anything about this software. Whenever I had questions, I would open up a case with their technical support team and they would reach out right away to help me out with anything.

Avantages

The software allows us to easily manage the Windows/software patches to our fleet of users forces to work remotely due to Covid-19. the software was easy to deploy and fairly intuitive to use.

Inconvénients

So far I haven't found any drawbacks to the system.

Avantages

The ease of running patches, pushing software to remote computers and the remote feature in Syxsense are the key factors that I liked about the product

Inconvénients

The UI was really bad couple years ago when we got the software but it has developed a lot over the time.

Avantages

We evaluated several products. Syxsense surpassed their competitors on all features. It's easy to understand and the application functionality is very intuitive. Deployment was completed quickly through login script and the application become functional within a matter of a couple days. The Syxsense team was knowledgeable and quick to respond to any questions or configuration concerns. This product surpassed our objectives which rarely happens.

Inconvénients

Improvements could be made in executive reporting capabilities.

Avantages

Cross platform (Windows, Mac, Linux server and client) patch management. Third party application patch management with ability to extend. Managed service and agent doesn’t require corporate network.

Inconvénients

Tutorials default to patch entire estate which could be dangerous. Interface could be more intuitive.

Avantages

Very Easy to manage pretty much set it and forget it

Inconvénients

Would like to be able to automatically join groups upon agent install creates alot of management

Avantages

Being able to manage computer security quickly and easily is great. The patch management is done in a way that I have not found in another tool.

Inconvénients

Minor flaws in the remote access function, but nothing that impedes the main functions of the solution.

Avantages

Easy patch deployment in and out of the organisation’s network.
Possible to deploy software too

Inconvénients

Slow web console interface, needs to refresh at timess