Jackrabbit Dance

4,6 (744)
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Logiciel de gestion de studio de danse en ligne

Note globale

4,6 /5
(744)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,2/5
Support client
4,7/5

94%
des utilisateurs recommandent cette application
Classer par

744 avis

Melanie
Melanie
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

It is expensive but you get what you pay for.

Publié le 11/03/2022

Overall my experience has been positive. Jackrabbit is expensive, but they seem to offer the most...

Overall my experience has been positive. Jackrabbit is expensive, but they seem to offer the most features for a complex dance school. One way or another we can find what we need through Jackrabbit

Avantages

What I like most about this software is the customer service. This is a robust and complex system that has evolved spectacularly over the 10+ years that I have used it. There are many features that can be confusing at first. But the customer service team is always ready to help and in a way that makes it easy to understand and replicate on my own later.

Inconvénients

One thing that is missing is a retail feature for online sales. They have implemented a retail feature that can be done in person. But I would love to be able to sell our uniforms on our website through Jackrabbit. I would also love to see the email/communications features made more robust. It would be nice to know who is opening our emails and who is not.

Debbie
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Happy Jack Rabbit using

Publié le 12/12/2024

Its easy to use and overall we our happy

Its easy to use and overall we our happy

Avantages

Jackrabbit is easy to work and meets all our needs

Inconvénients

We have been using for years and no complaints

Hope
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Hope's Jackrabbit Dance Review

Publié le 12/12/2024

Overall the experience has been positive, but fixing those few glitches when moving throughout the...

Overall the experience has been positive, but fixing those few glitches when moving throughout the app and others would be very helpful.

Avantages

I like that all of my class info is in one place!

Inconvénients

If the app is open and you switch over to another quickly, you have to restart and login every time. This makes it difficult to make last minute attendance adjustments. The back arrow doesn't always work and again you have to start from square one, often while kids are in the room and I am trying to get class started!

Jana
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wouldn't use anything else

Publié le 06/12/2024

The customer service is fast and helpful. The videos and webinars are available anytime and have...

The customer service is fast and helpful. The videos and webinars are available anytime and have helped with onboarding new staff easily

Avantages

The ease of function and the variety of reports

Inconvénients

Still learning all the functionality after using for 10 years

Alternatives envisagées 

Google Drive

Pourquoi choisir Jackrabbit Dance 

Better customization specifically for dance studios and creating class rolls

Logiciel antérieur 

Mindbody

Pourquoi passer à Jackrabbit Dance

The product I was comparing was not listed above. Dance Studio Pro was the software being compared. Pricing at the time was more within budget and the features offered had more variety
Julianna
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Love Jackrabbit!

Publié le 12/12/2024

Overall, great. I also love the customer service and ticketing system. You all are so quick with...

Overall, great. I also love the customer service and ticketing system. You all are so quick with responses and always respond with the best assistance and tutorial of how to do it ourselves or best way to do it from your expert opinion.

Avantages

It is easy to use on a daily basis. Love that there are so many connecting points for the multi use of the system between scheduling, posting tuition, payments, emails.

Inconvénients

I think the technology and code can be more advanced to keep up with other registration platforms. Example: the basic ability to bring in html and auto-populate keywords like first name, class enrollment, etc.

Jessica
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Jackrabbit is AWESOME!

Publié le 07/12/2024

I feel like jackrabbit is easy to use and if I do something wrong, it's an easy fix. It's user...

I feel like jackrabbit is easy to use and if I do something wrong, it's an easy fix. It's user friendly for someone like me(a little tech challenged - lol!).

Avantages

The support team from jackrabbit is amazing! I can email them and I hear back almost immediately. Everyone is super nice too and they never make feel like any of my dumb questions are a waste of their time. I highly recommend them!

Inconvénients

Not really a jackrabbit issue, but I wish we could wrap the credit card fee into their payments. That monthly bill to swipe credit cards - OUCH!

Halley
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Highly recommend!

Publié le 17/12/2024

We appreciate how Jackrabbit is always striving to improve and make the user experience easier and...

We appreciate how Jackrabbit is always striving to improve and make the user experience easier and more functional. We will be using it for many years to come!

Avantages

Great support and help center, parent portal function and staff portal functions. Office team appreciates the training modules and ongoing software updates.

Inconvénients

We would love to see a refresh of the recital module. It is great at identifying conflicts but having the rosters refresh to "Yes" is difficult to keep track of who is/isn't participating with accuracy.

Bruce
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Would I Recommend Jackrabbit to another School?

Publié le 10/12/2024

Overall, it has been a positive experience for myself and the staff

Overall, it has been a positive experience for myself and the staff

Avantages

The Jackrabbit people listen, and they make changes to their software to match what they hear!

Inconvénients

I believe every report from Families, Classes, and Transactions should include the Family and/or the Student ID. That way, I can combine reports and make a deeper analysis through MS Excel or MS Access.

Alicia
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Overall satisfied

Publié le 17/12/2024

Overall it does what I need it to do. They seem to continue upgrading it to meet customers needs...

Overall it does what I need it to do. They seem to continue upgrading it to meet customers needs which is appreciated.

Avantages

I like the dashboard and the fact that you can schedule payments so it is automatically charged.

Inconvénients

The costume measurements feature could be more extensive

Malia
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

TDL loves Jackrabbit!

Publié le 16/12/2024

Excellent! Customer service is the best, which is most important to me.

Excellent! Customer service is the best, which is most important to me.

Avantages

The ability to take payment through Jackrabbit Pay and set up automatic drafting. JR customer service is also the best.

Inconvénients

The costume/sizes feature. I wish it was more updated and would take all of the measurements into account when auto sizing.

Lexa
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for New Dance Studios

Publié le 03/12/2024

As a brand new dance studio Jackrabbit has been a lifesaver. Are there things I wish I could do...

As a brand new dance studio Jackrabbit has been a lifesaver. Are there things I wish I could do differently or change about it? Sure. And it does take time to learn it to be able to fully utilize it. But it also has so many functions that for newbies has helped us solve problems in a pinch. As someone who has used Jackrabbit in other places, I'd say it does have it's limits. For studios like ours it's perfect because we are small team and just getting started. If we ever exceed 200 students or start doing more productions/shows, we may switch to something with a stronger website integration system because Jackrabbit feels limited on website display options. But truly, it does the trick, the Jackrabbit staff have always been helpful, and I like the control I have of building classes/billing.

Avantages

I really like the level of control I have over classes, schedules, tuition, fees, etc. There is a lot you can do manually which helps with those unique situations a studio often runs into where we have multiple types of transactions and reasons, as well as different kinds of classes that all need to eb classified differently. I also like the dashboard with enrollment stats and due balances.

Inconvénients

1: It was advertised as something that integrates with Quickbooks but there is still a lot you have to manually do for every transaction to make sure Quickbooks reports the transactions correctly
2: I wish there were more ways to integrate it into a website and customize the display on a website.

Alternatives envisagées 

Mindbody et DanceStudio-Pro

Pourquoi passer à Jackrabbit Dance

We are brand new, so we have very few students. The cost and features of Jackrabbit made more sense for our size. Plus, I've used it before at other places before opening my studio so I was familiar with it.
Samuel
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Sam's JR Review

Publié le 06/12/2024

We have had many challenges through the years, but have always remained loyal to JR as you are the...

We have had many challenges through the years, but have always remained loyal to JR as you are the leading software that can handle the volume, programming, and nature of our studio. The support is quick and helpful if we are in need of assistance.

Avantages

Jackrabbit has been our studio software for 12 years. We are so blessed to be a part of a community that is always striving to make things better for dance studios. They are consistently working towards streamlining processes and features within the software, and it is great to have the support as our business grows and changes.

Inconvénients

There are many workarounds we have made since JR does not connect to most applications. An integration with google suite would be amazing.

Alternatives envisagées 

Pipedrive, Drip, Keap et DanceStudio-Pro

Pourquoi passer à Jackrabbit Dance

After doing so over the years the team has still decided on JR. Many software have a couple features that would be useful to us but cannot handle our programming. JR has been used for so long that the process of transferring is daunting and not worth the time and effort.
Karisa
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Dance Registration Software!

Publié le 03/12/2024

Once I get the setting for my classes, etc. set, I like how easy it is to add and edit classes,...

Once I get the setting for my classes, etc. set, I like how easy it is to add and edit classes, charge families accounts, take attendance, etc.

Avantages

I like how easy it is for the families to register and find things within their account. Our previous system was much more challenging for people to navigate and sign up for classes/find what they were looking for. Jackrabbit has clear options for parents in the portal and not too much extra stuff them to get lost in. I also like the ability to archive classes and families (who have left).

Inconvénients

I wish I my end it was a little easier to find my own setting for things like drop down menus for things like tuition charges. Navigating how my stuff looks is a little more challenging

Naomi
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Dance Studio Software

Publié le 06/12/2024

It's made our lives so much easier and automated things so they run smoothly. I love that almost...

It's made our lives so much easier and automated things so they run smoothly. I love that almost everything can be modified so we can make it work with the way we run things.

Avantages

It's great for parents, teachers, and admin staff. It can do just about everything and has made running our dance studio so much easier. The Jackrabbit staff are also always only a call away to help with anything

Inconvénients

It can be a bit of a beast to set up, also the monthly cost goes up the most students you have and it doesn't ever delete any students so you end up having to pay for students that came years ago that no longer attend. However we do get around it by manually deleting old students out of the system.

Ainsley
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Streamline your business!

Publié le 19/03/2024

JR has been such a positive experience for my business. I can't ever imagine using any other...

JR has been such a positive experience for my business. I can't ever imagine using any other system!

Avantages

I like the way you can manage all your customers as well as how easy JR is to utilize. The customer support, if you need it, is essential! JR responds so quickly with friendly caring staff. Our system has never been down in all the years we have used JR.

Inconvénients

The only negative thing about JR is my ability to learn everything they have to offer! When I do learn something new, I always ask myself, "What was I waiting on"

Réponse de Jackrabbit Technologies

Hi Ainsley! Thank you for taking the time to give us a review. We are always here if you need anything!

Jennifer
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Great software

Publié le 03/12/2024

My overall experience has been great. This software changed my business and the way financials and...

My overall experience has been great. This software changed my business and the way financials and collections were done. It was an instrumental change needed to switch to jackrabbit.

Avantages

The ease and organization of the program. It makes day-to-day tasks simple.

Inconvénients

The wait time for payment processing through the third-party.

Amber
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Jackrabbit Review

Publié le 03/12/2024

I have loved it so far. There have been great additions such as the “appointment bookings” that...

I have loved it so far. There have been great additions such as the “appointment bookings” that saves me money .

Avantages

I like the automation. I wish there was a bit more but am hopeful that it’s coming.

Inconvénients

I don’t like the email set up. I would like to incorporate better templates and time lines on when emails will be sent.

Alternatives envisagées 

DanceStudio-Pro

Pourquoi passer à Jackrabbit Dance

I liked the automation with jackrabbit. It offered more than the software I previously looked at.
Saylor
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very Happy!

Publié le 28/03/2024

Avantages

Customer Service! They are usually available and so caring and helpful with any issues I may have!

Inconvénients

I wish they could do the automatic tuition draft on their end so we don't still have to go into the system to do that each month. I would also love to have the card processing fee applied automatically each time they use their card so I do not have to take of that at the end of the year.

Meghan
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Lots of options

Publié le 06/12/2024

Great! Much better than our former software studio director

Great! Much better than our former software studio director

Avantages

Variety of features and ease of customer use

Inconvénients

Due to the variety of features it can feel overwhelming to find the things you need, especially if you’re not familiar with the system

Kimberly
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Effective once mastered

Publié le 03/12/2024

So far, so good. But the cost of transactions and moving people to lead unregistered, and cost of...

So far, so good. But the cost of transactions and moving people to lead unregistered, and cost of the program seems a bit high to me.

Avantages

now that I have "mastered" the use, I appreciate the efficiency

Inconvénients

Still seems a little dated in the use of it. Seems like there should be ways each user could use it as needed. For example, would like to be able to navigate the costume system more effectively

Alternatives envisagées 

DanceStudio-Pro et Camp & Class Manager

Pourquoi passer à Jackrabbit Dance

customer service so far has been amazing!
Holly
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Must have for Studio Owners

Publié le 18/03/2024

Excellent no complaints if I ever need help, I set up an appointment and they have always walked me...

Excellent no complaints if I ever need help, I set up an appointment and they have always walked me right through the issue and explained it throughly!

Avantages

Everything I need in one software program, many partnering business that integrate software programs!

Inconvénients

I’m waiting on an update for the store that will allow for one item to be entered with a sub option of multiple sizes. Square does this.

Natalie
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A great software that continues to improve!

Publié le 12/03/2024

I inherited a setup that was not done well, but with the help of tech support, we have finally...

I inherited a setup that was not done well, but with the help of tech support, we have finally figured out how to use Jackrabbit to best suit our business! I've been very impressed at how much the company listens to its customers and gives them what they ask for!

Avantages

JackRabbit does all of the base line functions we need it to for our ballet school. As they are always adding new features and developing high demand functions, we will never go to another system. Jackrabbit is a great company that knows its customers very well and listens to them!

Inconvénients

Outstanding customer service!! The fact that live chat is available 24/7 immediately is the best I've ever seen.

Lauren
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Consistent and Well-Needed Updates

Publié le 21/03/2024

The overall experience of Jackrabbit is fantastic! Even with some things that could be "better",...

The overall experience of Jackrabbit is fantastic! Even with some things that could be "better", the good far out weighs any improvements.

Avantages

I really appreciate that JackRabbit takes the time to have consistent and updated features. I love that you can submit suggestions to make the software better and that the JackRabbit team pulls from that input to make updates. The reporting is something that makes a world of difference for us. We can use the information from reporting for so many different things. This is also the best software for large families with multiple students. My other experience is with MindBody and the family accounts are near impossible and a big hassle.

Inconvénients

I think there are still some things Jackrabbit could improve on but they are small improvements and not major changes. I would love the emailing system to be more detailed and allow for more differentiation. It is a pretty basic HTML email system right now. We have started creating documents in Canva and then inserting as an image just to make the aesthetic better. This is now causing a problem because that means the email is tagged as spam. I would also love to see the Recital editor updated a little more. For example, I want to send an email from a recital or I want to be able to add an intermission without it being counted as a number.

Ana
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Jackrabbit is a good system

Publié le 06/12/2024

Overall my experience with Jackrabbit is positive except.

Overall my experience with Jackrabbit is positive except.

Avantages

I like that everything is in one place. I like that I can keep track of students and staff.

Inconvénients

I don't like that I can't have students on the competition team and on the main account duplicated with the same payment information. I also don't like the limitations on billing which stop me from being able to fully automate my monthly billing. I also dislike that there is no customer service number to reach you people. If I have an issue, I'd like to resolve it when I have the issue rather than make an appointment for a week later to speak to somebody then.

Rachel
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great support!

Publié le 06/12/2024

Overall very good! We usually find that jackrabbit does everything we need it to do with a few...

Overall very good! We usually find that jackrabbit does everything we need it to do with a few exceptions.

Avantages

Jackrabbit has the best customer service hands down! They are always ready to help and the customer support chat saves us so much frustration.

Inconvénients

They are slow to adapt needed changes - for example there is currently no way to archive individual students - only whole families, but we get charged by student. This has been a know issue with hundreds of users asking for a change for years but no action has been taken.

Alternatives envisagées 

DanceStudio-Pro

Pourquoi passer à Jackrabbit Dance

I wasn't there at the time of the decision.