--- description: Cherwell Service Management : qu'en pensent les utilisateurs ? Lisez les avis sur Cherwell Service Management, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cherwell Service Management - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [Cherwell Service Management](/software/104591/cherwell-service-managemt) # Cherwell Service Management Canonical: https://www.getapp.fr/software/104591/cherwell-service-managemt Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/104591/cherwell-service-managemt?page=2) > Cherwell Service Management est un système web de gestion de services informatiques doté d'une architecture sans code, de processus vérifiés ITIL, de fonctionnalité MSI, SIAM, etc. > > Conclusion : 166 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 166 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Cherwell Software - **Pays**: Colorado Springs, É.-U. - **Entreprise fondée en**: 2004 ## Contexte commercial - **Prix à partir de**: 189,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Asset Lifecycle Management - Budgétisation et prévision - Catalogue de services - Champs personnalisables - Chat et messagerie - Création de tableaux de bord - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la disponibilité - Gestion de la maintenance - Gestion de projets - Gestion des accords de service - Gestion des achats - Gestion des affectations - Gestion des audits ## Intégrations (14 au total) - Avaya Experience Platform - CXone Mpower - JIRA Service Management - Jira - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Nagios XI - Network Performance Monitor - Oracle Service - SAP Business One - Spiceworks Cloud Help Desk - Twitter/X - Webex Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Catégories connexes - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de gestion de portefeuille de projets](https://www.getapp.fr/directory/572/project-portfolio-management/software) - [Logiciels de gestion de projet à but non lucratif](https://www.getapp.fr/directory/2875/project-management-software-for-nonprofits/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Ability to customize but not always in an optimal way" — 4.0/5 > **Utilisateur vérifié** | *23 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: Organizes and streamlines our employee service responses across multiple HR departments. Reporting features are helpful. > > **Inconvénients**: We haven't always been able to customize optimally to reduce administrative burden. There are certain "statuses" we'd like to add that have been a challenge up to now. > > A consistent and streamlined presentation of employee service responses across multiple departments in our organization. ----- ### "Cherwell ITSM very customizable" — 5.0/5 > **Utilisateur vérifié** | *2 avril 2021* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: Cherwell is a robust ITSM, you can customize the forms, notifications, workflows, almost everything. > > **Inconvénients**: You need specific training to configure and implement the changes. Cherwell has partners and you need to contact and contract them for the implementation. They need to improve their content on the web for the recent versions. > > The overall experience has been good, the product is excellent, but you need to invest additional money for the implementation. ----- ### "Implementing Cherwell took longer than expected but the results were worth the wait." — 3.0/5 > **Jason** | *12 septembre 2017* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: I enjoyed the support user experience. The layout is customization and easy to configure to fit the needs of each team that uses it. The permissions are granular, I was able to configure views for several teams while keeping the content team specific. The Knowledge Base management is put together very well. I found the asset tracking out of box experience pleasant also. > > **Inconvénients**: I would like to see more UI themes. Managing the AD integration was very difficult without third party support. It is very import that a qualified consultant is used with setting up and configuring Cherwell to fit your needs. ----- ### "Consistent Reliability and Functionality" — 5.0/5 > **Utilisateur vérifié** | *8 avril 2021* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: This ticket system is efficient and as customizable as the person might choose if they have the know-how and drive to do so, ease of function and redirect allows for a streamlined system for resolution of issues. > > **Inconvénients**: It could be more intuitive in some areas and the report pulling leaves a lot to be desired on this area of opportunity > > Exceptional Experience of which has made management of my position easy. ----- ### "An impressivly smooth operating system." — 4.0/5 > **Utilisateur vérifié** | *19 octobre 2017* | Matériaux de construction | Taux de recommandation : 8.0/10 > > **Avantages**: The ability to customerise this software to your own business needs is very impressive. You can have a different dashboard (each dashboard fulfilling an entire team's needs) for multiple different teams. > > **Inconvénients**: Learning how to assign functions to widgits and modify/place them was quite awkward due to the vast array of available functions that can be amended on this system. ----- Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/104591/cherwell-service-managemt?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/104591/cherwell-service-managemt) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées