Avis clients sur CallHub

I liked the autodialing and the ability to save notes. I kept detailed notes on each interaction, which (I think) made it easier for future callers. However, I wasn’t able to see the previous notes about when they were last called in Callhub, potentially making two calls very close together.

I didn’t like that you couldn’t go back to a previous screen. For instance, I had spoken with one person, clicked the next button, and as soon as the new person showed up on my screen, realized I needed to call that first person back. But…. I couldn’t find them! I had no way of going back to even double check their name, let alone find their phone number.

It is quick. You don’t really waste any time between calls but at the same time it might be too fast.

I didn’t know where to look. I think when the call is answered it needs to flash bigger. I was trying to leap in quickly so there was no pause. Also I am marking down that there was no answer and by the time I did that the next call was already ringing

Easy set up. Plenty of walk throughs and explanations

I didnt quite understand how to set up calls at first but i was able to figure out.

Clear calling the beep is nice not to loud

Takes a little long before u hear someone

Works very well, facilitates communication with clients in an appropriate manner.

Nothing comes to mind, in the time I've been using CallHub I have not had any issues.

The interface is simple to use and layout is simple

The music in between calls is awful, it would be better if there was no music

Getting started was intuitive. Overall easy to use and seems customizable.

The call quality wasn't great and the UI felt a little flat/ static.

I like the simplicity of the call system

The way we cant add other options towards how the call went as well as how we must wait after dropping a voicemail for it to fully go through

It was simple and easy to use, I love that a script can be included and that everything is easy to follow and it’s easy to track the number of calls made etc

The call music - I would rather silence or to pick my own music

easy to use, simple for admin and agents
no need to pay monthly fee per agent
spamshield

poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns
Cost is too high

It is very easy to set up and user friendly and great costumer support.

I don't believe I've disliked something about callhub but it could be nice to have integrated forms for creating surveys and events.

its really to manage and learn. Very straight forward.

that workflows can not be edited once published

IVR, our sales team gets 100 leads a day, so we get a feature where customers can call us back.

I think it is a little expensive. Maybe in future if we find a better company we might switch.

The user experience for agents is great, very streamlined. The smooth integration with Nationbuilder is essential for us. Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down.

The fact that the page refreshes every time you add a new question or event, or reorder them. It makes the process of setting up a new campaign arduous and as an admin it's a headache. Also the fact that you need to go through every single edit page to save changes. Making cloning and editing previous campaigns easier would be great.

Saved so much time for us calling to say the same thing over and over

It deleted our call recordings once before but we just had to re-add them

It's an easy way to inform our community of delays or cancellations.

It takes quite awhile (at 60 calls a minute) to call everyone.

The comcept of the program & ability to have credits refunded

Previously i could chat with live agents, i hate how that is no longer an option

Accessibility. Ease of access. Ability to import lists.

Long process to create campaign, wish there was a number to contact for help.

Great integrations and support is very responsive.

Not as cost effective as other competitors.

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot.

I think CallHub is an excellent service and I do not have any complaints.

Ease of access and straightforward ability make calls with details of each client easily viewable and prompts easily accessible.

Ability to choose or assign campaigns has to be approved by a manager whom may or may not be available.

Easy to use and easy to set up a campaign.

Nothing really, it’s easy for myself and my team to use.

I have tested many voice broadcast tools in the market but nothing compares to CallHub. It does exactly what our business needs and the platform is easy to use.

The reporting and analytics could be better. It would be great to see who exactly didn't get the voice broadcast more clearly and how long recipients heard the voice broadcast.

I love the fact that it just keeps you going with your calls and it keeps real good track of all the calls you make the calls they answer or don’t answer.

I don’t like that it doesn’t ring soo that makes it a little confusing.