Avis clients sur MasterControl Quality Excellence

It is much easier to manage the documentation. Paper records easily get lost.

The least appealing part is the cost. The product is quite expensive but we believe it is worth it.

Moving our document change review and deviation processes from paper based into MasterControl has been an absolute game changer - the risk of losing records has reduced dramatically. We now have much greater visibility at which step in a process a document change is and who is involved in deviations.

Some of the user functionality can be not entirely intuitive, making it slightly more difficult to navigate for users who use the system only occasionally.

It is easier to maintain than a bespoke QMS

The lack of configurability pre AQEM which we haven’t implemented yet

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Having everything in one place makes it easier to manage the document management tasks

Sometimes there are parts of the system that are unable to be edited/updates and this can limit how we schedule our tasks

We are able to manage documents and training again as this was not workable on paper anymore.

Some reporting functions are still not that easy to use (for example tracking pending tasks)

That all the Quality processes and docs of your company are fully accessible everywhere. Internet connection is the only thing you need.

There are few constraints and defects using the out of the box processes workflows. Some customizations are required.

Quality events, document management or training. You find a solution for each in just one system.

Cuncurrent license model will no longer be available.

The portal is well structured and tells you what need to do

J reports kicks you out when you are logged off the system without any notification

I love the learning and development section of the MC the website. I love how all features can be integrated.

End users struggle. You need to be using MC daily to appreciate/understand. Dashboard can be overwhelming. Wish the learning and development section from website could be easily accessed from MC app.

Training module features for creating exams and use of classes.

Defect that happen that cause system not to function correctly. For example, completed training being relaunched.

First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate.

The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product.

Easy for endusers
Easy to configure based on your needs
Eforms - digitalization is easy :)

FBS workflow tracking
Reports for tarining module not all required information in one master report available

As Document Control I like the most that you can quickly search for documents and track packets. I like a fact that we can also update documents at step 2 Doc Control and fix format etc.

I do not like that there is no notification whenever the packet is signed off by originator at collaboration step (after update).

The ease of tracking documents through their life cycle

The tool is so powerful that I feel I'm missing some of the functions of the system.

Audit, Documents, and Training are critical for our sites and work well.

Integrations and lack of direct access to our database are major issues.

User friendly system. Easy to track all the changes.

Sometimes it cracks, and works slowly, but that issue resolves quickly.

All features consolidated in one system.

Not easy for new users to get introduced to MC.
Support site and use

Integration into other hubs in MasterControl

Some of the confirmations can have better data sharing and reporting.

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Cloud based solution. Document version control. Paperless routing for review and approval. Parallel approval. Training management.

Some areas of interest take many clicks to get to the page. A shortcut for favorite pages would be great. Some of the boxes are too small (tracking report details, curriculum for trainee infocard)

Switching from paper based training to electronic MasterControl training module made a big difference in having a fast overview on the training status for employees, would not go back to paper never.

No complete compliance training report is available, you have to browse multiple default Jreports, ended up creating a custom report with the aid of MC.

I like the scalability, ease of use, and integration potential the most.

Can be difficult during configuration as there are many options, but there are things that cannot be done.