CustomerWise

CustomerWise

Customer support and business process management

4/5 (3 avis)
Bob S.
Traduire avec Google Translate

It's a bit complicated

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/07/2018
Provenance de l'avis : Capterra

Avantages

There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.

Inconvénients

The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Craig A.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
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This software has allowed us to manage more customers and their needs with less people.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/12/2017
Provenance de l'avis : Capterra

It help make our company better in it support offering to its customers.

Avantages

Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.

Inconvénients

I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Marcy B.
Secteur d'activité: Équipement et fournitures de bureau
Taille de l'entreprise: 51-200 employés
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Great CRM

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/06/2017
Provenance de l'avis : Capterra

Easy collab and integration software for CRM

Avantages

Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.

Inconvénients

No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10