Avis clients sur MemberLeap

Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features.

We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients.

The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it a minor inconvenience. Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team.

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

NAFAA is not yet sure what we do and don't like, as we just implemented and are going through our first cycle.

Offers a wide variety of modules, ease of navigation.

While they offer numerous videos for training and very responsive to questions it might be a good idea to update some of the training videos.

The product has a lot of functionality but the interface is easy to learn. Customer Support is phenomenal with someone getting back to us within hours and answering questions, making fixes or access to new functionality easy. The product price is so low compared to what we had.

The Admin interface is hard to learn unless you have something specific to do. Once you get into a module it's easy to figure out what to do.

We chose Memberleap (previously Vieth Consulting) twenty two years ago, because they were the only company available who could give our organization every thing we wanted. We needed a member database which could be deliniated by several categories. We needed to have a website to which we would be able to make changes to and not have everything a 'canned' product.

At the present time, I cannot think of any cons regarding this software for our organization.

When I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.

None that I can think of at this time.

The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system.

None. We have been extremely pleased with MemberLeap since 2013.

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization.

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool.

Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

We used MemberLeap several years ago to custom build our association sites, and when the time came to add a new site, it was an easy decision. They have a great and attentive staff; their system is very user-friendly; issues and problems are resolved quickly; and any custom updates made are available to all clients.

The only issue I've had (which MemberLeap staff helped me work through) was in figuring out the grid editor on our template. Other than that, the software is very easy to use.

It's pretty intuitive, especially from the user end. I was worried about our demographic skewing older, but it's been really smooth for our members. Renewals are SO EASY with this system, which saves me tons of time. I keep discovering new, useful features, and I can tell it was designed by listening to the needs of membership professionals.

The reporting is pretty awful. I have to run and compare several reports to get the financial information that I need, and there is still more editing I have to do before it's usable. Donations also seem like an afterthought. It's definitely NOT a donor database.

MemberLeap's product is very easy to navigate. We moved from a website provider who did everything for us to one where we have much more control and access to make changes. The training sessions were very helpful and the library of other support items (videos, tutorials, text documents, etc.) is extensive.

We've not yet encountered any significant negative experiences with the software. As with any new product there are sometimes things you have to work around.