Avis clients sur Punchpass

Punchpass is such a user friendly platform for both studio staff and clients! Everything is straight forward and the monthly webinars for upcoming add ons or updates are informative and very useful. When I have questions I can easily get them answers through the support portal and can reach a support member quickly if I still need it. The price to use the platform is affordable and accessible and I really appreciate that!

I don't really have any complaints, but if I were to ask for an improvement it would be on the "emailing customers" page. When I write an email or want to do a newsletter I can only see about an inch of screen where I am typing, as opposed to the whole page, which has me switching to and from preview a lot. Sometimes the send button does not show up depending what device I am using. I'm used to it now, but would love a full screen experience!

So easy to use! Punchpass offers all the necessary software for seamless scheduling, payment and client contact. The features are intuitive for the business owner to customize and clients find it really easy to use. Our group fitness studio has been really satisfied with it over the last four years!

Punchpass is pretty great. Even though it is a web-based app, it does not detract one bit from excellent performance on both mobile devices and computers.

Punchpass excels at simplifying the reservation process, making it incredibly easy for both clients and administrators to manage bookings. Also, the platform is a powerful tool for organizing and managing your studio.
Something that i love is that Punchpass consistently introduces new features and updates, ensuring that the software evolves with the needs of its users and making my money worth more. Finally, these platforms provide users with opportunities to learn new ways to use the software effectively, exchange ideas, and solve common problems with input from the Punchpass community and support team.

While Punchpass offers a variety of new features, many of these are only available in the more expensive subscription plans. This tiered access can be a limitation for smaller businesses or those on a tight budget, although it's understandable given the value of the advanced features.

It's easy to get setup and learn. It's easy for the customers and clients to use as well. My members have very little problems with PunchPass. And if they do, they are easily managed and corrected.

I've struggled trying to use one of the big client management programs (CMP) and I honestly don't have any problems with PunchPass.

Right from the beginning. Punchpass.com has made my life, business operation and schedule so much easier.They help you with questions and concerns quickly. Ease in changing my schedule or canceling classes.

I wish I could just select a few customers to email. Sometimes I just want to email certain information to certain customers.

I can't say enough good things about Punchpass. I know they usually work with studios, but I actually have an educational business teaching online classes and their format has been incredible for my business. I actually had signed up with another group before them and it was just so complex and annoying to set up. But Punchpass is incredibly intuitive. Their customer support is also amazing. They spent a ton of time in the beginning answering my questions while I got set up. They also provide incredibly detailed "help" sections on every topic imaginable. If I can't figure something out, I never feel alone as they get back to me very quickly. I have also received so many compliments from my students' families about how easy it is to sign up for classes and workshops. The pricing is also very reasonable for what a business gets. I really can't say enough about them.

Here and there, there have been things that they have needed to fix, particularly on new offerings they have rolled out. However, they fix them quickly and stay in touch with me the whole time. Honestly, I am just impressed that they are always trying to make their product better -- they will take client suggestions about improving or adding a feature and actually follow through!

I love that Punchpass is easy for me to use as a meditation teacher and mindfulness coach - and that my clients love it too! I also really appreciate that I can search their Help section in a "conversational" way...it's like they know how I think! I type in my question as if I'm asking a representative for help and 99% of the time I find what I need. In the 1% of time that I couldn't find help I emailed them and received very prompt support by email. Punchpass is always enhancing what they offer so it keeps getting better and better.

I would improve the checkout experience by letting people schedule more than one class at a time. I'm guessing this will be improved soon, if it hasn't already been changed.

I love the prompt replies I get to my questions. I know there are committed people on the other end of my chat who know exactly how to fix any issue I have. And when I need something that isn't offered, it is put on a list of future updates.

I wish it would integrate with Convertkit.

Customer service is great! I don't always understand the answers at first, but they will tolerate many questions. I believe it is easier to use for my students and clients, and this is the most important thing.

I find some of the operations complicated. I would also like to be able to store credit card information as my customers are used to that from my last software.

It's super easy to use, back end as well as front end. Changes requests and updates are implemented regularly and replies from the team when asking questions or reporting issues are always prompt and super client friendly.

I would appreciate a little more flexibility in bulk action extension functionality, the option to choose which passes are extended and which ones are not. Right now, it's all passes, all memberships or individually. I would love to be able to single out specific passes. I'm sure the team is working on these kinds of changes.

The Punchpass Team is extremely helpful! They always respond quickly, and are so knowledgeable about their product. They are very friendly and have often gone the extra mile to help with a situation/question.

Their Reports options are not as detailed as some other platforms, but I am not in need of such detailed reports on a regular basis.

Easy to use for admins, teachers and students! Plus the great folks at Punchpass listen. If you find something that would benefit your students they work diligently on improvements!

I can't think of anything we don't like about Punchpass!

The customer service stands out above anything I've ever experienced in business. I can count on a prompt thorough response to every question, every time from a real human being.

It was fairly intuitive to set up and if you get stuck there are many step by step tutorials in the support section.

It's hard to answer this because I know the Punchpass team is constantly adding new features. If I were pressed the aspect I like least about Punchpass is the email marketing integration. I use Mailerlite and I have to manually import my customer list every time. I'm sure the coding would be a nightmare to have PPass integrated across multiple platforms. At the end of the day it's not enough to get me to switch.

Ease of use, user friendly, fantastic customer support, easy for clients to use

I don’t have any complaints about Punchpass. Any issue that we’ve run in to has been resolved quickly