Avis clients sur REACH

Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most.

There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way.

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.

We have used REACH for several years and it always suited our needs. It wasn't until the reopening guidelines set forth by the State and numerous requirements did we fully reap the true advantages of REACH. Scheduling and reservations are now made simple and our Y members love this system. It's equally easy to use from the Admin and member perspective.

There is nothing to dislike! The only area for improvement could be to have a better app interface. Web based works seamlessly but the app could be significantly improved.

The software is easy to use and is similar to other platforms we use on the regular. The fact that there isn't a huge learning curve is appreciated.

One thing we wish was different - there is no longer a Proof of Play feature. We were told, however, that it was in development 9 months ago. Hopefully that will happen this year.

I like that our REACH display is just "plug and play". It displays our facility schedule on it, and it updates as events pass and loads upcoming ones. We have static logos on the bottom off the screen under the schedule. It looks great and incredibly professional in our lobby. We are happy to have something so custom to our branding.

REACH feels intimidating when setting up any changes to the display. We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up. I haven't actually had problems with it, but I definitely err on the side of caution and I only trust technologically very specific staff to use it.

Loading graphics and video and scheduling them to appear when wanted is key. This is easy with Reach. The display looks great and we love it as a communication tool throughout our departments.

It may be more specific to our use, but if a graphic is assigned to multiple locations and you wish to change that to only one or two locations, it is easier to remove the graphic entirely and then start over than to go through the system and remove from each location. This is my only current issue with the software.

We can do everything in the cloud that I need, the software itself is intuitive and works well. If I ever run into an issue, the REACH staff are very easy to work with and I have enjoyed working with them. I am a person who is laid-back, but has absolutely no hesitation at letting companies know if I am unhappy (our my company is) with them!

REACH offers a very good product at a price point that has saved us considerable money while having 99% of the features we were used to using or considering using and added a few we did not have.

Very little. A few interactive items, I am used to programming myself versus working with the company for a minimal cost. I believe for most organizations, especially small business, this ends up being more of a feature as they can have dedicated people build whatever they need at exceptionally competitive rates. I am just a control freak, so it is more specific to my own personality and situation.

We are able to connect with the homeless youth we serve in a way that speaks to them (TV). As sad as it is TV broadcasting in facilities like ours have a huge impact on getting the information out that we need to! I love the fact that I can customize each page the way I want it and then adjust it anytime I need to. I also love the fact that there are stock photos that we can use to help upgrade our message to the clients.

I only think that I have trouble when I try to update the board, sometimes I get confused on how to get the updates to transfer to the screen. It is getting better but that was the only thing I had trouble with.

Being able to edit/control content from literally ANYWHERE. This has saved our organization countless hours vs. the old way with USB thumb drives...not to mention 1 person can do the task that took 3 (with travel time) in the past! The Instagram posts are looking fabulous and the stock artwork saves so much time not having to scour the internet to create holiday greetings/notices of closure.

I know they are working on it already, but our Facebook posts sometimes appear strange and illegible. It seems only to appear legible when the post is not a 'shared' post or story...only when it's created on-page does it seem to appear legible.

I was involved with selecting this software, implementing it in our buildings and updating the content regularly. There are many things I like about this software: it is customized to fit our needs, tech support is not only helpful, but they're quick to respond and actually provide a resolution, and the product performs exactly how I hoped it would. Not to mention, it is extremely user friendly! The quality and performance of this product was important to us, and it definitely shows. We've received many compliments on it and we're considering adding more in additional locations. This software not only offers a great communication tool for our company, it helps to elevate our brand. We couldn't be happier with the software.

I honestly cannot think of any negatives - we're very happy with this software.

Touchscreen integration. Engaging with your customers in a different way than your competitors. This provides great opportunity to keep customers involved and learning more about what we offer.
Support team has been fantastic. You don't leave a message and wait for someone to call back. The support team answers the phone and helps you right then! Efficient and super friendly.
Integration. They integrate with lots of apps. Social media feeds, calendars, schedules and camera feeds all in real time. With a wide assortment of screen templates and widgets, content is easy to import or create within the software. The installation and setup of our 2x2 video walls was surprising easily.

I don't have anything negative to say. No issues to date with performance, customer service or quality of the software.

I like the simplicity of Reach - I can quickly update our campus displays. The content scheduling means that I can plan a display to be shown ahead of time, and not worry about making sure it goes up at the appointed time. It will also expire when appointed, so I don't have to keep track of that either.

Occasionally when I'm trying to edit an already-established item in the playlist, the interface does not keep the drop-down menu open when I try to move the cursor down, so I can't reach the second and third options. This can be frustrating. I have learned to use my scrolling mouse to access it (because that doesn't move my cursor, it moves the page up and down).