Avis clients sur Plooto

I've been using Plooto for a little under a year now and it is incredible, it sync's directly with quickbooks and allows me to get my domestic invoices paid for under a 1$ per transaction!

The flat-rate fee is a game-changer for me, and means I don't have to pay Stripe's 2.9% transaction fee every time.

Two downsides:

- With QuickBooks recurring transactions, you can't sync a recurring transaction with a recurring receivable in QuickBooks so Plooto marks each recurring transaction as paid, you have to do this manually.

- Payment times can be anywhere from 3 - 7 days which is a little slow. Stripe offers instant payout which is a game changer. If Plooto could also offer instant payout for a flat rate that would make this software god-tier.

It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus

No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.

Easy to use, great concept, would recommend it if pricing made sense.

- Used to be very competitively priced, with the subscription model it is very hard to justify this expense to clients, especially since the use base is mostly small forward thinking companies who have very little vendor payments to make in the first place.
- Very limited customizability when a lot of customization could be offered at the basic level.
- It's never a good business practice to force people to use your product for lack of alternatives. Due to the horrible pricing model change, if there was an alternative, I would be using it.

I saved a lot on Merchant fees for my monthly billing.

The new fee structure still saved me money but not quite as much. I find the set up and navigation a little clunky.

Plooto synchronizes with QBO pulling in all unpaid bills. Paying suppliers is done simply by ticking the unpaid items particularly if you have set up the supplier in Plooto with their banking information. If not available an e-transfer can be made or Plooto will solicit this detail from the supplier for you. Collecting outstanding receivables in QBO also works very nicely although some clients are suspicious of the solicitation. USD payments and rapid payments are also available if Plooto is prefunded, otherwise a fee is applied.

The payment interface with QBO was not well thought out. The first step initiates a payment and a designated approver will then have to approve the payment. Plooto immediately marks the bill as paid in QBO. The approver often delays in approving payment due to cash flows or disagreement. Running a balance sheet or payables listing in QBO is misleading since items have been removed as 'paid'. Putting the bills back into QBO as unpaid means deleting the initiated payment in Plooto and manually deleting the payment if QBO. This often leads to mistakes if there are large volumes and a busy schedule, sometimes resulting in double payments . In spite of the claims by Plooto the balance showing in QBO often become irreconcilable resulting in a write off. Plooto does not import credit amounts resulting in overpayments. The resolution to this by Plooto to this issue is extremely simple. Do not mark 'initiated' payments as 'paid' only 'approved' payments.

The integration with Quickbooks Online is simple and makes my A/R seamless. I love that my clients set up an ACH agreement one time and moving forward I request and process my A/R with a click of a button. I can also select which account I want the deposit to go to. Data is easy to download for reconciliation purposes as well.

I would like to see a default bank account option so I don't have to select a bank account for each transaction. I would also love for the deposit times to improve.

It connects to QBO and allows easy reconciliations as well as automatic set up of payments which is very helpful. Allows set up of recurring payments and recurring deposits easily

A report that includes cheque numbers would be very helpful for tracking payments. It would also be helpful if, when vendor names are not exact matches, it allowed the user to select from existing vendors set up.

Integrates well with QB online. Easy to use. Convenient. Efficient. Time saver.

there is no payroll integration which slows down the payment and reconciliation process considerably. Please add this feature to QB online

The setup is simple, the user interface is simple and it solves many issues that come up when automating your back office to handle AR in a fast manner. Streamlining the PAD agreement is extremely nice.

The speed of ACH deposits must get faster but with a credit card, the funding is the next day. They could also improve the Xero connection a bit more but all and all its great.

Love how easy it was to set up to receive a payment. It only took a couple of minutes, and I appreciate the confirmation deposit that is made to make sure the funds are going to the right account!

I'm not sure of the downside to Plooto. There's a small hassle of getting it set up with your bank account, so it's a little more work than an electronic funds transfer, but it's a small price to pay to make sure everything is going to the right place.

It's way cheaper than credit card fees and saves time over cashing cheques.

Some payment changes can take a little longer than I feel they should. I tried to cancel a payment that was to be debited later that day. It still went through because it was too short notice.

Plooto makes it very easy to pay suppliers and vendors. If you can get your bills from Xero or your accounting software, its just a couple of clicks away to create payments. The additional approval workflow features are great for scaling up and delegating Accounts Payable and setting limits on payment types. Plooto Instant is also a very handy solution for last minute payment needs, we always keep funds there for our staff.

A better/more open API so we could programmatically create new payment contacts or set Email Transfer passwords, but honestly that's nit-picking. The functionality provided is more than enough for 99% of businesses.

Plooto is my AR/AP support system. It does the work as expected, when expected and in my business, reliability is a top quality. I couldn't imagine running my business without Plooto on my team.

I have requested the platform be modified to be more accessible so that my sight impaired customers can benefit from the value Plooto can offer.

I like that the software allows for the bookkeeper to set up all the vendor payments so all the client has to do is approve. I also like how user friendly it is for vendors who are getting paid for the first time. When I contact a vendor and tell them they have to create a login/membership for yet another software I can get some push back. But the vendors find it very easy to use and that makes my job easier and more efficient.
I like how it allows for ach payments without having to ask vendors to email me their sensitive financial information. They receive a link and can enter it themselves.

I don't like how long it takes when a customer wants to pay my clients with a credit card. I think it took more than 2 months to process into the bank so I've stopped using that function all together.

I like the integration with QBO, nice and easy.

We signed up for this software early on, just like QBO (7-8 years ago). QBO granfathered us in, Plooto just jacked up the prices with no alternatives. Very underhanded and not fair. When I have more time I will be looking at alternatives for just that one reason.

This software saves our organization so much time and effort to process our accounts payable. The link to Quickbooks also saves the time posting. Overall it’s a great system to remove all manual processes and payments from your workflows. And payments can be approved remotely which doesn’t hold up payments having to wait for signing authorities to be in the office.

I wish that the USD payments into the USA institutions were more competitive in pricing. It’s still expensive to process if they are outside of Canada for us.

User Friendly, we love that our clients can pay us directly from our Xero invoice. We also like the etransfer feature.

Sometimes the customer service is slow and the answers are vague

It was easy to use for the payer and payee

The company changed the pricing model without notice. It was no longer a good value

We did not want to utilize cheques to pay our employees. The bank we deal with would not provide us with any other options. We found Plooto and began utilizing it.

I know there are features we do not use. The thing I like least is the amount of time it takes to load the Plooto account with funds.

I like how easy it is to add my clients for their approvals. I also like how we were able to circumvent the fob usage that was necessary before making managing AP for our clients very time consuming.

Mostly that I haven't had time to explore the other options as work loads haven't allowed for it. I want to learn more and need to set aside some time.

From set up to ongoing use, the support is excellent. Seamless integration to QBO.

I am encouraging other clients to move over to Plooto.

There is nothing yet I "wished" Plooto did better. For A/P processing, it exceeds expectations.

It is cloud based
Availability of AR function
Ease of set up and use
Sync with QBO and Xero
Custom approval tiers possible
Ability for recipients to easily receive funds

It takes 3 business days for a payable to be completed (unless you use their "Plooto Instant") - that is longer than how long it takes some other AP companies in Canada
Quirkiness with future-dated payables - if you have a scheduled payable that is to be funded via Plooto Instant at a later date, the payable amount reduces your current Plooto Instant funds

I love everything. Especially CRA payments fro the source deductions and HST

N/A I like it all. everything is good in the software

Plooto has been a great pain point solver. For some clients it about receiving money from their customers and Plooto has a solution. For others it was that the appropriate people were never in the same room to be able to review and sign cheques, Plooto has a solution for that as well.

I really appreciate the bank rules and the security around transferring money, it can be a pain sometimes to have to wait 5 days for money to move from one bank to the other, however, I am secure in the process and like being informed along the way.

- integration with Xero and QBO means no need to enter data into accounting and payment systems separately. This saves time and increases accuracy.
- ease of use; the interface is simple and well designed to navigate through.
- reasonably priced compared to others given the feature set.

- getting clients to accept PADs has been painful. I wish we could have a demo account where we could see the client view, and run through the entire workflow internally to refine the training and communication we provide to clients upfront to make their experience better. We had a couple of clients who just didn't want to use it because they had to provide bank details or have access to their bank card right there and then (most clients were fine though).