Avis clients sur ManageEngine Endpoint Central

We are using this product for the last 9+ years and it has made the day to day running of IT activities a very simple and robust process. Managing desktops, laptops mobiles with the click of the mouse is what an IT Admin dreams of and it is made possible by this product. Another major thing which this product has helped us is to keep the software compliance in place.

Windows Driver and BIOS Patch Management should also be part of the Professional edition.

I am enjoying exploring the integrations between Endpoint Central and Jira.

It's a plus that Endpoint Central can be used on PC and Mac however the Mac requires a little more effort to configure and deploy.

Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

The 'A la carte' build options is the best feature to me. You can get exactly what you need without having to buy up to a certain level. Remote Control and Patch Management functions are as good as anyone in the market. PXE boot OS deployment available which is becoming harder to find.

Company does not partner with others for licensing or support. It is difficult to work with the Customer Service and Support teams at time and not having partners eliminates the option of having anyone else available to support.

Patch management is helping me a lot.. i was struggling to manage WFH systems and the ManageEngine tool made my work easy.

Vulnerability scanning or Vulnerability patching not available in cloud.

product is stable, frequent updates, it's not very expensive and gives you the opportunity to get into the RMM world at a lower risk.

customer support is mediocre; response is slow; even though there are updates, it feels like they are lagging (example - they came out with creators update support 1 week back, office 365 pro plus recently), the application is not very intuitive.

We tested Pulseway, NinjaOne, Atera and ManageEngine Endpoint Control to manage our remote endpoints. ManageEngine did not only offer the best features, it also was the cheapest among all these solutions. Very professional and user-friendly tool which satisfies our needs!

Very complete tool, we didn't miss any features, nothing to dislike.

There is not much of a learning curve if you have been in the IT industry for a while. This is not to say it's the most user friendly system, but it's easy to learn and get the hang of. I enjoy the interface and it being cloud based really makes things easier.

The pricing per machine seems kind of high.

I love the automatic scanning, the easy to use dashboard and being able to pinpoint and target updates

I found everything easy to use and if I didn't use it in my Free Trial at least easy to understand.

The more I like is a remote assistance and systems patched.

I don't found any important cons at this moment

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution.
- Managing third party software is greatly simplified with Patch Management and Software Deployment.
- Full system Inventory, with Manage Licenses, Software Metering and automated system Scan.
- Remote Control allows remote desktop support, essential for today's IT support.
- A robust set of reports that can be scheduled and emailed.
- Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created.
- The Free version is fully functional and a great solution for small offices with a limited budget.

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Customizing the dashboard and reports control could have been more user friendly.

The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.

Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.

We were looking to replace our existing MDM with a newer product that offered more up to date features. Our biggest need was to be able to deploy software packages to 10 remote locations that were not part of the same network. We wanted to conserve bandwidth for our partner schools so the use of a remote deployment server was a critical component for us, that many other solutions could not provide.

Sometimes there are items in the interface that are not as intuitive as they could be.

the easy way to manage the devices and reporting
the integration with other product like Service Desk (that we have already implemented)

i have some issues with the Mobile Device Management, i'm not able to understand why certain policies were applied not to all the device of the target group.

Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent. Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate. The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.

There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing. On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process. Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

The system is cheap, reliable, integrates with our Servicedesk well and constantly has new features added to it

When a new update is released, their quality control can sometimes be lacking. there's always several issues such as not being able to search, not being able to sort, not being able to connect to PCs (these issues were just in the last 2 months).
Even though we have the Enterprise version (that's supposed to include everything), In the last 2 years, they've released a couple of Add-ons... They seem to ignore the fact that we paid for the enterprise level to get everything included, and are seperating everything that they can so that we have to continue spending

There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Desktop Central offers a lot of features to effectively manage several devices anytime from single Central Device. Some of the most helpful features are Turn On/Off the controlled devices, Operating System patch management, installation and deployment of Softwares, file transfer using Remote Sharing etc.
Desktop Central allows patching, imaging and deploying of OS, which helps a lot in keeping all the devices safe from known/unknown Security threats by remote upgradation. Desktop Central also allows us to monitor several things like Login History, Software and Hardware Changes etc which helps our organization a lot in monitoring the use of our devices. Overall, we can have full control over all of our devices easily and effectively from a single Central Powered Device anytime.

A few things I think should be improved with Desktop Central is their Customer Support Service. Recently, some people from our organization were having trouble with Desktop Central but the Customer Support team was not effectively helping them out. Though, the problem has now been solved because we went through their Guides and Documentations and figured out how to fix things up.

It technically hits all the bases of ITIL ITSM ticket management. Users can create, assign, and escalate tickets. Some features like "split" and "merge" are a great addition.

It falls frustratingly short in some places. Ticket notification emails can't be stopped or recipients changed, leading sometimes to mailer daemon autoreplies re-opening tickets when they are resolved. The only way to fix this is for the admin to delete the ticket. Searching is also frustratingly basic; it would be nice to be able to see a user's ticket record.

PROS
• Access Controls/Permissions
o Can disable ability to uninstall
o Can prohibit software
• Ability to patch PCs, servers, and 3rd party software
o Adobe suite, Teamviewer, Java, Windows updates ect.
o Schedule updates
• Customized reports
• Install / Uninstall software silently
o Multiple PCs can be done at once
o Can be scheduled for specific time
• Automate maintenance
o deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
• Detailed information about PCs and Servers
o Eliminates the need to manually update spreadsheets
o Able to view all software installed in any given machine
• Free Training Webinars
• Access to computers while off the network
o We could push software and patches to sales PCs that rarely connect to the network
• There is an option for the server to be in the cloud

• Includes remote control tool we don’t need
• Scans computers and servers only

• Agent must be installed on every computer and server
• No ticketing system
o Separate module would need to be configured and purchased

Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).

- Ease of use
- Remote support capabilities
- Asset management functionality
- Integration with Service Desk Plus
- Overall information available
- Automated patch deployment and management

A lot to take in at first. It's very feature rich which can be somewhat intimidating at first. It almost seems like some of the functionality could be simplified somewhat.