ManageEngine Endpoint Central

Logiciel de gestion des correctifs et des appareils mobiles et de bureau

Note globale

4,5 /5
(545)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,4/5
Support client
4,3/5

94%
des utilisateurs recommandent cette application
Classer par

545 avis

Joel
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Ease of use complete Endpoint Management

Publié le 15/09/2021

Avantages

We are using this product for the last 9+ years and it has made the day to day running of IT activities a very simple and robust process. Managing desktops, laptops mobiles with the click of the mouse is what an IT Admin dreams of and it is made possible by this product. Another major thing which this product has helped us is to keep the software compliance in place.

Inconvénients

Windows Driver and BIOS Patch Management should also be part of the Professional edition.

Ethan
Note globale
  • Secteur d'activité : Développement et commerce international
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

A great solution for endpoint management with Jira integration

Publié le 14/03/2023

ManageEngine has been great to have visibility over our environment after switching from an MSP.

Avantages

I am enjoying exploring the integrations between Endpoint Central and Jira.

Inconvénients

It's a plus that Endpoint Central can be used on PC and Mac however the Mac requires a little more effort to configure and deploy.

Alternatives envisagées 

NinjaOne

Logiciel antérieur 

Datto RMM
Utilisateur vérifié
Note globale
  • Secteur d'activité : Administration publique
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Not intuitive, Sometimes makes management easier

Publié le 07/02/2018

Easily remote into client computers. Inventory of software and hardware is super simple.

Avantages

Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

Inconvénients

The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

Réponse de ManageEngine Traduire en Français

Hello,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central - our inventory management and remote access capabilities.

We're sorry about the unpleasant experience. As for the patch management functionality and the product features, we've evolved to provide top-notch and hassle-free features. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Alex
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Endpoint Central Breakdown

Publié le 29/11/2022

Avantages

The 'A la carte' build options is the best feature to me. You can get exactly what you need without having to buy up to a certain level. Remote Control and Patch Management functions are as good as anyone in the market. PXE boot OS deployment available which is becoming harder to find.

Inconvénients

Company does not partner with others for licensing or support. It is difficult to work with the Customer Service and Support teams at time and not having partners eliminates the option of having anyone else available to support.

Alternatives envisagées 

KACE, PDQ Deploy et NinjaOne

Pourquoi choisir ManageEngine Endpoint Central 

Agent-based functionality far superior to SCCM.

Pourquoi passer à ManageEngine Endpoint Central

All the needed features without paying up to additional package levels.
Muhiyudheen
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ManageEngine is our Endpoint Doctor

Publié le 06/02/2023

Excellent tool for endpoint management.Very easy to use ManageEngine tool.Managing WFH systems has become very easy.Report structure is very helpful for auditing.

Avantages

Patch management is helping me a lot.. i was struggling to manage WFH systems and the ManageEngine tool made my work easy.

Inconvénients

Vulnerability scanning or Vulnerability patching not available in cloud.

Alternatives envisagées 

Qualys Cloud Platform

Pourquoi passer à ManageEngine Endpoint Central

Easy to use and manage.
Leon
Note globale
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

experience has been mixed. product is stable for the most part but customer support is...

Publié le 03/01/2018

Avantages

product is stable, frequent updates, it's not very expensive and gives you the opportunity to get into the RMM world at a lower risk.

Inconvénients

customer support is mediocre; response is slow; even though there are updates, it feels like they are lagging (example - they came out with creators update support 1 week back, office 365 pro plus recently), the application is not very intuitive.

Réponse de ManageEngine Traduire en Français

Hello Leon,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security.

Our support team has grown to an extent where we provide top-notch customer service effortlessly. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Christopher
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

We tested Pulseway, NinjaOne, Atera and ManageEngine Endpoint Control

Publié le 28/02/2023

Avantages

We tested Pulseway, NinjaOne, Atera and ManageEngine Endpoint Control to manage our remote endpoints. ManageEngine did not only offer the best features, it also was the cheapest among all these solutions. Very professional and user-friendly tool which satisfies our needs!

Inconvénients

Very complete tool, we didn't miss any features, nothing to dislike.

Tyler
Note globale
  • Secteur d'activité : Enseignement primaire et secondaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Simple yet intuitive Endpoint system

Publié le 14/02/2023

Avantages

There is not much of a learning curve if you have been in the IT industry for a while. This is not to say it's the most user friendly system, but it's easy to learn and get the hang of. I enjoy the interface and it being cloud based really makes things easier.

Inconvénients

The pricing per machine seems kind of high.

Rob
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

ManageEngine Endpoint Central

Publié le 21/02/2023

Avantages

I love the automatic scanning, the easy to use dashboard and being able to pinpoint and target updates

Inconvénients

I found everything easy to use and if I didn't use it in my Free Trial at least easy to understand.

Edgar
Note globale
  • Secteur d'activité : Développement de programmes
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Solutions

Publié le 17/02/2023

Great solution. Super Easy for use and too powerful. Il love it.

Avantages

The more I like is a remote assistance and systems patched.

Inconvénients

I don't found any important cons at this moment

Jim
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

An Absolutely Essential IT Support Solution for Small to Large Environments

Publié le 17/02/2021

See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location!
. Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.

Avantages

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution.
- Managing third party software is greatly simplified with Patch Management and Software Deployment.
- Full system Inventory, with Manage Licenses, Software Metering and automated system Scan.
- Remote Control allows remote desktop support, essential for today's IT support.
- A robust set of reports that can be scheduled and emailed.
- Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created.
- The Free version is fully functional and a great solution for small offices with a limited budget.

Inconvénients

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

Alvaro
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Your All-in-One Solution

Publié le 25/01/2021

I really can't leave without Manage Engine. It's my everyday Go-To tool for all my needs. You guys are doing a great job improving the software.

Avantages

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Inconvénients

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

Alternatives envisagées 

SolarWinds Service Desk et Zendesk Suite

Pourquoi passer à ManageEngine Endpoint Central

Because all of the functionalities and scalabilities the other ones lacked.
Kapil
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A unified endpoint management solution for omnichannel users for managing various s/w...

Publié le 08/05/2020

The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point

Avantages

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Inconvénients

Customizing the dashboard and reports control could have been more user friendly.

Alternatives envisagées 

Miradore

Pourquoi passer à ManageEngine Endpoint Central

Ease of business, User Community and Product Vision

Réponse de ManageEngine Traduire en Français

Hello Kapil,

Greetings from ManageEngine!

We're glad that you like the multifariousness of Desktop Central. We hope our product has helped you with securing and managing your endpoints.

We're happy to know that software deployment has been a walk in the park for your organization by using our product. We hope you've tried other features as well. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Chris
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

desktop Central: Affordable, yet complex

Publié le 14/12/2021

Sales was challenging as they expect you to be an expert on their product already. Installation was easy and the actual product is amazing.

Avantages

The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.

Inconvénients

Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.

Alternatives envisagées 

Atera et Kaseya VSA

Pourquoi choisir ManageEngine Endpoint Central 

One-stop shop. Free products that are niche may be cost effective, but actually slow us down and its better to have a single tool that does it all.

Logiciel antérieur 

Spiceworks et AnyDesk

Pourquoi passer à ManageEngine Endpoint Central

Price, cloud offerings vs On-prem, better demo, more aligned features.
John
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A great UEM for K12 schools!

Publié le 08/11/2022

This software has allowed us to completely replace our existing MDM solution with ease.

Avantages

We were looking to replace our existing MDM with a newer product that offered more up to date features. Our biggest need was to be able to deploy software packages to 10 remote locations that were not part of the same network. We wanted to conserve bandwidth for our partner schools so the use of a remote deployment server was a critical component for us, that many other solutions could not provide.

Inconvénients

Sometimes there are items in the interface that are not as intuitive as they could be.

Alternatives envisagées 

Atera et NinjaOne

Pourquoi choisir ManageEngine Endpoint Central 

The Filewave agent was repeatedly crashing and caused the agents to no longer check-in with the system. A manual reinstall of the agent was necessary to be functional again.

Logiciel antérieur 

FileWave
Thomas
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Manage Engine in Lafert

Publié le 20/05/2021

i'm really happy of this product, i can have a full control of our assets.
it was very easy to deploy and i like the possibility to manage also the mobile devices.

Avantages

the easy way to manage the devices and reporting
the integration with other product like Service Desk (that we have already implemented)

Inconvénients

i have some issues with the Mobile Device Management, i'm not able to understand why certain policies were applied not to all the device of the target group.

Nathan
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

We would be lost without Manage Engine Endpoint Central

Publié le 11/11/2022

Manage Engine Desktop Central has become a critical system within our IT department. We use it for remote support, asset management, software deployment, rolling out fixes and most importantly patch management, The system is brilliant in allowing powerful administration via the Manage Engine Endpoint Central agent. We would genuinely be lost without it. We are currently looking to expand our use of the system by delving into the OS deployment feature which will further expand our love for this solution.

Avantages

Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent. Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate. The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.

Inconvénients

There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing. On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process. Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Comprehensive Desktop Management Solution

Publié le 17/09/2019

ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.

Avantages

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

Inconvénients

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

Alternatives envisagées 

NinjaOne

Réponse de ManageEngine Traduire en Français

Hello,

Greetings from ManageEngine!

We're glad that you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint security and management, thereby replacing the multiple tools that you've had to use in the past.

We are working on standardizing the knowledge base articles and how-to videos. If you require further assistance, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Daniel
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Brilliant system that is constantly updated with new features

Publié le 26/02/2021

Customer service is usually really good. most issues are resolved within a couple of hours. if logs have to be sent, I'd give them 4-5 days

Avantages

The system is cheap, reliable, integrates with our Servicedesk well and constantly has new features added to it

Inconvénients

When a new update is released, their quality control can sometimes be lacking. there's always several issues such as not being able to search, not being able to sort, not being able to connect to PCs (these issues were just in the last 2 months).
Even though we have the Enterprise version (that's supposed to include everything), In the last 2 years, they've released a couple of Add-ons... They seem to ignore the fact that we paid for the enterprise level to get everything included, and are seperating everything that they can so that we have to continue spending

Aaron
Note globale
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

So many useful features that you don't get with a normal Windows Domain controller

Publié le 13/04/2019

We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.

Avantages

There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk

Inconvénients

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Réponse de ManageEngine Traduire en Français

Hello Aaron,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security.

Thank you for letting us know your pain point in upgrading Desktop Central. Your feedback will be passed on to the development team. If you require further assistance with the product, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Archna
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Desktop Central offers the best features to manage multiple devices from a Central device.

Publié le 23/08/2020

Our organization is using Desktop Central to manage all of our devices including devices with Windows and Mac OS, Android and iOS devices from a single Device. Desktop Central has allowed us to give the Power of controlling all the devices to a Single Central Device which can be operated by Senior IT managers. We can manage Software installation, patching and deployment with ease. We can also monitor who is using what device and when, means we can easily monitor our devices using Desktop Central.
The pricing perfectly fits our need, also we can get Quote to best explain our requirements and get an even perfect subscription from them.
They also provide a 30 day trial to effectively understand and evaluate the complete product.

Avantages

Desktop Central offers a lot of features to effectively manage several devices anytime from single Central Device. Some of the most helpful features are Turn On/Off the controlled devices, Operating System patch management, installation and deployment of Softwares, file transfer using Remote Sharing etc.
Desktop Central allows patching, imaging and deploying of OS, which helps a lot in keeping all the devices safe from known/unknown Security threats by remote upgradation. Desktop Central also allows us to monitor several things like Login History, Software and Hardware Changes etc which helps our organization a lot in monitoring the use of our devices. Overall, we can have full control over all of our devices easily and effectively from a single Central Powered Device anytime.

Inconvénients

A few things I think should be improved with Desktop Central is their Customer Support Service. Recently, some people from our organization were having trouble with Desktop Central but the Customer Support team was not effectively helping them out. Though, the problem has now been solved because we went through their Guides and Documentations and figured out how to fix things up.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 2.0 /10

Severe lack of polish

Publié le 20/02/2020

We are able to use it to run the Service Desk, but only just. We plan to change to ServiceNow, a much better product at the same price range.

Avantages

It technically hits all the bases of ITIL ITSM ticket management. Users can create, assign, and escalate tickets. Some features like "split" and "merge" are a great addition.

Inconvénients

It falls frustratingly short in some places. Ticket notification emails can't be stopped or recipients changed, leading sometimes to mailer daemon autoreplies re-opening tickets when they are resolved. The only way to fix this is for the admin to delete the ticket. Searching is also frustratingly basic; it would be nice to be able to see a user's ticket record.

Réponse de ManageEngine Traduire en Français

Hello,

Greetings from ManageEngine!

We're sorry that you've had an irksome experience with our products. The product you've reviewed for is ManageEngine Desktop Central, but sadly the feedback holds good for another ManageEngine product, ServiceDesk Plus that has been integrated with Desktop Central. However, kindly reach out to sdpsupport@manageengine.com for issues pertaining to ServiceDesk Plus.

In addition to this, if you still wish to make the switch to ServiceNow, please be informed that ManageEngine Desktop Central integrates with ServiceNow as well; this enables you to perform endpoint management activities right from the incidents. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Dewey
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great asset management tool

Publié le 30/03/2022

Avantages

PROS
• Access Controls/Permissions
o Can disable ability to uninstall
o Can prohibit software
• Ability to patch PCs, servers, and 3rd party software
o Adobe suite, Teamviewer, Java, Windows updates ect.
o Schedule updates
• Customized reports
• Install / Uninstall software silently
o Multiple PCs can be done at once
o Can be scheduled for specific time
• Automate maintenance
o deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
• Detailed information about PCs and Servers
o Eliminates the need to manually update spreadsheets
o Able to view all software installed in any given machine
• Free Training Webinars
• Access to computers while off the network
o We could push software and patches to sales PCs that rarely connect to the network
• There is an option for the server to be in the cloud

Inconvénients

• Includes remote control tool we don’t need
• Scans computers and servers only

• Agent must be installed on every computer and server
• No ticketing system
o Separate module would need to be configured and purchased

Alternatives envisagées 

Lansweeper
TIMOTHY
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Positive overall

Publié le 06/12/2017

Better control of our desktop/endpoint environment for support, patches, and configuration pushes... all at a fair price.

Avantages

Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Inconvénients

Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).

Réponse de ManageEngine Traduire en Français

Hello Timothy,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security.

We've relentlessly worked on extensive help documents and knowledge base articles that might help you. If you require further assistance with the product, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Aviation et industrie aéronautique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

The right tool for the job

Publié le 18/12/2018

You really only are as good as the tools you have available. This is one of the best tools to manage hardware, software, and end users as well as troubleshooting systems. It makes my job much easier than other tools I have used in the past!

Avantages

- Ease of use
- Remote support capabilities
- Asset management functionality
- Integration with Service Desk Plus
- Overall information available
- Automated patch deployment and management

Inconvénients

A lot to take in at first. It's very feature rich which can be somewhat intimidating at first. It almost seems like some of the functionality could be simplified somewhat.

Réponse de ManageEngine Traduire en Français

Hello,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you automate endpoint management and security, thereby replacing the multiple tools you've had to use in the past.

If you require further assistance with the product, do write to us at cms-eval@manageengine.com.

Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.