Avis clients sur GoTo Connect

On a mis en place cet outil pour prendre les appels quand on est hors du bureau et ça fonctionne plutôt bien ! C'est la fonctionnalité qu'on a le plus utilisé

Parfois l'interface peut être un petit peu lente, mais c'est quand même assez rare donc ça reste un outil intuitif de manière globale

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.

I really like that you can use the call app both on your cell and a desktop phone (and computer). It makes it easy for anyone to use no matter their work station. It is also easy to see what calls people take, and make, as well as listen to them.

The online portal for management, and the call queue information is very clunky and hard to navigate. My team and I have each individual page we may need bookmarked otherwise we have no chance in finding them.

Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.

The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient.

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Everything about the system is pretty straight forward. I have not found any features that are missing.

This software has allowed me to work from home and also be responsive to customers and employees while out running errands etc.

*Occasional* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from.

For the past two years he has helped me with my work by allowing me to migrate all events into online meetings. Is very solit product.

I needed support, but I'm still waiting to be contacted by support. Fortunately I solved it myself.

GoTo Connect works excellently from wherever my teammates are residing. Moreover, this remarkable software is exceedingly effortless to set up and operate. Also, I love that I can seamlessly design custom call routing. I can join numerous essential meetings and calls from my office computer, or through my smartphone.

If the internet connection is slow, pick-up calls become actually frustrating. GoToConnect definitely requires substantially high-speed internet so that attending a call is smooth. This is the utmost dislike of GoToMeeting.

The software is pretty straightforward and easy to use.

Sometimes there's a lag and bad connections.

* Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality

* Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

The Integration with all of our devices (cell phones, desktop computers, web browsers, and of course desk telephones) for seamless usage in and out of the office, meaning we are never out of touch with our customers and each other.
Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed.
Feature rich services without charges for things that go above and beyond what you would expect, such as the free in-house conference calling.

My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone.

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise.

Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active!

The service itself has been dependable and top quality with very clear audio and excellent usability.

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

I can control the system from my computer. It is easy to change messages and dial plans. When I get stuck, the service reps are the best. Very knowledgeable, helpful and pleasant to talk with. They understand your problems no matter how you explain it and they treat you like a VIP. There are so many features and I know we don't use them all!

It is hard to find something, but if I have to I guess I would say the color of the phones. They are black, maybe a range of colors would be great!

Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner.

Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it’s still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it.

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support.
I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support.
I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours.

So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about.

GoTo Connect was easy for our remote team to all download on their computers and use at home. Due to Covid we went mobile with very little notice. This program was easy for our team to learn to use to make calls, create voicemails, manage call backs, etc. It was also easy for our leads and supervisors to monitor activity and follow up on our teams performance. We could control turning lines on and off easily.

Make it easier to transfer calls so that 3-way calls can be done and any party can drop off without the call ending.

The hold/transfer ability and soft transfer ability between call lines is very convenient for inner office connections and conferences.

Sometimes if your internet connection or wifi isn't strong it will cause you to have to start over on the mobile app, but it's a tiny glitch with any technology that is easily adjusted/fixed.

I love that I can transfer our phones from anywhere, I do not have to be near the phone. If we have any technical difficulties at an office I can log in from any computer and forward phones to another. My clients no longer have to wait on hold, they can be rerouted from one location to another. The system is amazing and even my lesser then tech saavy employees can figure it out !!!

We have an older phone system and due to upgrades I can no longer add additional handsets without replacing the base. Not a huge deal but would be handy to just order handsets in the future.

Easy to use and very little issues. When a problem does occur I can check status and see when its fixed in real time

Just when our area has internet issues it affects the phones due to wifi base. Not Jives fault but definitely our biggest issues due to the area we are in being more prone to these problems and both internet companies are run through the same system so no way around