10 avis

Avalon Laboratory System

Modular LIS software for laboratories

4,8 /5 (10 avis) Donnez votre avis !

Note globale

4,8 /5
  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Fonctionnalités
100%
des utilisateurs recommandent cette application
10 avis
Mohamed S.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

easy to use

Publié le 06/03/2018

Avantages

it makes it easier to interface with other lab , easy to check on patient results to look at and print it and if need faxing it is done.

Inconvénients

when we enter patient and tests you have to accept it and save and print labels , then you have to go back in the same label number in order to print requisition.

Eric W.
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Lab Software that fits our business

Publié le 09/06/2020

I am very happy with Avalon and their staff. They are incredibly responsive to our needs and have helped us solve some issues with 3rd party software that Avalon wasn't responsible for creating.

Avantages

Avalon LIS is intuitive and easy to learn to use for my lab staff. We were up and running within 2 days of implementing the software. It is very easy to connect Avalon to our analyzers so that results can be easily transferred to our LIMS which saves a lot of time.

Inconvénients

The standard reports are not as robust as they could be so if I want a specific report, I go through Avalon's customer service. The turnaround time is quick, but I would like to be able to run reports myself.

Cheryl J.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

We had a lot of problems initially (especially with insurance info!) but most have been...

Publié le 16/03/2018

Avantages

QC (LJ charts) have been GREATLY improved. Phone service reps are helpful and respectful. Personal service

Inconvénients

-Some things are quite slow: accepting reference lab info, searching for reports ready to transmit
-Sometimes when we are approving orders it is not able to process all the orders we accept and we need to do them again.
-Some history reports are not available (orders sent to reference labs)
-Does not accept subscriber info from our clients' EMR software interface
-Double prompt for sample label printing (started with a revision in Aug 2016 and never resolved)
-Unable to delete insurance codes created and not used/duplicates

Jordan W.
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Avalon Laboratory system has been nothing short of amazing. Its easy to use and...

Publié le 09/03/2018

The biggest benefit we get from the software is the ability to easily integrate with all of our providers and 3rd party vendors. We also love the fact that the software can provide management and sales reports.

Avantages

What I like most is how easy the software is to use. From a management stand point down to the techs, everyone enjoys the Avalon software because of its comprehensive functionality and overall reporting features. The customer support staff goes above and beyond to make changes to our software if needed. They did a great job training our staff and continue to educate us on any changes or upgrades to the system.

Nancy I.
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing support from the team behind the Avalon Laboratory System for over 9 years now!

Publié le 04/04/2018

Avantages

The Avalon System is very user friendly. It makes our day to day operation at our lab run very smoothly. Easily integrates the different departments in our lab so that we have a very efficient operation. Avalon is also very easy to customize with regards to different users being allowed specific access to functions within their department. Very easy to view and print reports that are critical to the operation of our laboratory.

Inconvénients

Customer service team are very persistent. They regularly call back to make sure any issues we have have been resolved.

Yasmin L.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

The overall experience using Avalon is great; it can be utilized company wide/increases...

Publié le 21/03/2018

Avantages

The ease of use pulling patient reports, the different search options and the different reports available to us.

Inconvénients

Custom programming- we are currently working with the support team to improve this process however, additional time and money spent on additional programming when we need a new feature, could be minimized.

Fernando B.
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Service!

Publié le 04/05/2020

Its been a great experience and service! When we have called and requested product modifications, they have been extremely helpful and and expedited all our requests.

Avantages

Its very user friendly, anyone can learn this software. When I began to first use it, within a few hours I was toying around with a lot of different applications on the interface. Its that easy.

Inconvénients

If I could say anything that could maybe be improved is the time of services provided. For the weekends, the service is available for emergencies only.

Nicholas A.
Note globale
  • Secteur d'activité: Cabinets médicaux
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Our experience with Avalon has been excellent. Very intuitive user friendly software.

Publié le 12/03/2018

Expedited workflow.

Avantages

Customer support. Avalon's level of customer service excellent is unmatched. Many of the top level members of this organization make themselves available 24/7 to help us with anything they may need.

Jill W.
Note globale
  • Secteur d'activité: Cabinets médicaux
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great company to deal with, I really like the customer service

Publié le 12/03/2018

We are able to compete with much larger laboratories because this product makes us competitive.

Avantages

It is easy to use and has all of the features we needed including a client portal. The EMR interfacing is terrific and they really support you.

Inconvénients

I do not have any major concerns regarding the system at this time. We like how it works and what it does for us.

John D.
Note globale
  • Secteur d'activité: Cabinets médicaux
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tech support team

Publié le 07/05/2020

Avantages

Software can be customized to one's needs.

Inconvénients

Few glitches here and there with EMR orders.