Avis clients sur ChiroFusion

Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
598 avis

- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Overall great quality and always updating.
Publié le 07/12/2017
Avantages
I love that it is cloud based and that I can access the software on any device. It also means that it is always being updated with new features to make practice easier. Any time I've had a question, the customer services has been fantastic about getting back to me the same day. Even when I submit a question at the end of the day, when they should be home, somebody usually replies back. Once the first visit is in, it's pretty easy to document each visit and enter appropriate charges.
Inconvénients
It's a monthly cost forever. It's the same as paying for maintenance support in some of the other EHR software out there, but it's an expense that I will have forever. I'd like a few more statistical reports, but these are things that can be added in the future with the updates.
Réponse de ChiroFusion
Hi Dr. Chris! Thanks for your time in giving us such great feedback. Along with the several reports we already offer, we listen to all feedback from our clients and have many more on the way! One of the most invaluable aspects of being subscription based is that we take care of all the hassles of maintaining compliance, safely storing your data in the cloud and giving you full access to tons of new updates and features we release frequently. It's like have a car warranty that never expires and a car that always stays new! can't beat that ;)
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ChiroFusion is great
Publié le 09/05/2024
Overall, ChiroFusion has been great to work with. The customer support was phenomenal.
Overall, ChiroFusion has been great to work with. The customer support was phenomenal.
Avantages
ChiroFusion is super user friendly. It's really streamlined so you don't have to click 100 times to get to the page your looking for. You can access patient info from any page your working on.
Inconvénients
I really dislike how multiple patients can't use the same email.
Réponse de ChiroFusion
Kamie,
Thank you for your thoughtful review! We're thrilled to hear that you've found ChiroFusion to be user-friendly and efficient, especially compared to your previous software.
Streamlining your workflow and making patient information easily accessible are top priorities for us, so it's great to know we're hitting the mark. We're also pleased that our customer support has been able to assist you effectively.
We appreciate your feedback regarding the email address limitation. We're always looking for ways to improve, and your input helps us better understand our users' needs. If you have any other suggestions or need further assistance, we're here to help!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Misses the mark in EVERY place that it counts
Publié le 26/11/2019
The help is great, the EHR is great but overall if you use paper and have a biller then rest...
The help is great, the EHR is great but overall if you use paper and have a biller then rest assured that they will not use the billing, you wont use the calendar, which means you now still have to do a lot of scanning of paperowork to have the information accesbile and a lot of uploading still to send paperwork to your biller. Overall, its a flashy looking software that is behind in todays time for integrating with other calendars and software. Even having text expansion is not thru them. they use textblaze.com (free for everyone to use BTW) which means you have to remember the little shortcuts you make instead of having buttons in the software so you dont have to. I really wished i would use this software but its a lot of work and memorization to stay organized. My paper way might not be as pretty and detailed but id rather have that then extra work which is what you get with this software. This review will save you the $500 set up fee that they will NOT give back to you. Youre welcome.
Avantages
the EHR portion is good and thats about it
Inconvénients
1. The calendar is totally a disaster. If you use google calendar and dont think its great then use the one with chirofusion and you will run back. The ease of accessibility on google on your phone to see what your day looks like is paramount to a business. With chirofusion they tell you to go on your phone browser, go to the site, log in and then go to the calendar. For that reason alone this software sucks. Totally useless because it makes life so much harder.
If you have a biller then they will all tell you that the billing section, although it looks great on the demo, does not work well for them. They did whats comfortable for them and ignored what the billers really needed.
2. No phone app. at least if they had that with access to the calendar I wouldnt be here writing this review
Alternatives envisagées
ChiroTouchPourquoi passer à ChiroFusion
because of the price, ultimately once you add the other components theyre similarly priced and i wish i went with chirotouch because they did everything to make their software buttoned up. Chiro fusion will bullshit you about we have dedicated people that work on the software when chiro touch hires people and that may be so but they get things done when chirofusion fell asleep at the wheel. If you have any questions feel free to get in touch with me. I can share screen and run you thru my software and you can review it without getting screwed on the price, afterall i already have in for another two months and then ill cancel- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My EHR of choice after 26 years in practice.
Publié le 05/04/2024
Avantages
I like that it was an easy transition and affordable.
Inconvénients
At the time I switched my biller had a bit of a learning curve.
Réponse de ChiroFusion
Susan,
Thank you so much for your wonderful review! We're honored to be your EHR of choice after 26 years in practice. It's fantastic to hear that the transition from your previous software was smooth and that you find ChiroFusion both easy to use and affordable. Your experience and satisfaction mean the world to us.
We're committed to continuing to meet your needs, so if you ever have any questions or feedback, we’re just a call or click away.
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Primary Chiropractic
Publié le 30/04/2024
Overall having a great experience using CF.
Overall having a great experience using CF.
Avantages
CF is user friendly and support library is very comprehensive.
Inconvénients
CF has only one option for payment servicer.
Réponse de ChiroFusion
Jude,
Thank you so much for sharing your experience with ChiroFusion! We're thrilled to hear that you find our software user-friendly and our support library comprehensive. Providing an intuitive and efficient user interface is a top priority for us, so we're delighted to know that you find it to be the best among our competitors.
If you have any further feedback or suggestions for us, please don't hesitate to reach out. We're here to ensure your experience with ChiroFusion remains exceptional.
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
My feedback
Publié le 12/05/2024
overall I am satisfied base on my monthly payment
overall I am satisfied base on my monthly payment
Avantages
user-friendly, cloud base, I can access my accounts every where and should not limited to the office only
Inconvénients
still, some features need to develop, still billing parts are very confusing
Réponse de ChiroFusion
Babak,
Thank you for taking the time to share your experience with ChiroFusion! We're so pleased to hear that you've found our software user-friendly and that you're enjoying the flexibility of our cloud-based platform.
It's great to know that the transition from ChiroTouch has been a positive one for you, especially in terms of ease of use and cost-effectiveness.
We’re here to support you anytime, so feel free to reach out if you need anything!
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Affordable
Publié le 16/03/2024
Avantages
The ease of use and ability to generate notes quickly
Inconvénients
I can't compare against other EMR software since this is my first one, I have not seen a dounside to it yet.
Réponse de ChiroFusion
Matthew,
Thank you for the glowing 5-star review! We're delighted to hear that you find our platform easy to use and efficient for generating notes. Your satisfaction is our top priority, and we're thrilled to have met your expectations. If you ever need any assistance or have further feedback, please don't hesitate to reach out. We appreciate your support!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Chirofusion
Publié le 04/04/2024
Mid. The provider side was good, but the front desk side presented issues for staff
Mid. The provider side was good, but the front desk side presented issues for staff
Avantages
Ease of documentation. I was able to create excellent daily notes
Inconvénients
Front desk software was very difficult to integrate
Réponse de ChiroFusion
Daniel,
We're pleased to hear that you found our documentation features easy to use and helpful for creating excellent daily notes. However, we're sorry to learn about the challenges you experienced with integrating our front desk module into your practice. I highly encourage you to reach out to our support team with any specific issues or suggestions.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ChiroFusion Nails It
Publié le 29/01/2024
Truly enjoyed the training and use of the software. It was intuitive to learn and they are...
Truly enjoyed the training and use of the software. It was intuitive to learn and they are constantly updating the software at no extra charge. Customer service is excellent!
Avantages
Love the ease of using ChiroFusion and the customer service.
Inconvénients
Not much to dislike! I am pretty happy with all the functions and ability to print super bills.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
New Practice, Same EHR
Publié le 03/04/2024
Avantages
I used ChiroFusion at a previous employer and loved the ease of scheduling, billing, and documentation. Since starting my own practice I chose to remain with ChiroFusion and the implementation went perfectly.
Inconvénients
Without the help and training videos, the use of the program is not particularly intuitive. Thankfully the mandatory training sessions make that easier.
Réponse de ChiroFusion
Eric,
Thank you so much for taking the time to share your experience with ChiroFusion! We're thrilled to hear that you found our platform easy to use and that the transition to using it in your own practice went smoothly. Providing seamless scheduling, billing, and documentation solutions is at the core of what we do, and we're glad to have been able to support you in both your previous employment and now in your own practice.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help you succeed in your practice.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
OConnell Chiropractic
Publié le 25/04/2023
I had 2 employees who were injured and went on disability. Chirofusion was able to fill this void
I had 2 employees who were injured and went on disability. Chirofusion was able to fill this void
Avantages
It was able to do the job of 2 employees
Inconvénients
You have to be patient for each screen to come up
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
fused
Publié le 16/05/2023
only training atm, but so far so good.
only training atm, but so far so good.
Avantages
everything is consolidated, and it does most of your daily tasks for you.
Inconvénients
customer service / assistance. if you have a question you cant just pick up the phone and call someone.
Alternatives envisagées
ChiroTouchPourquoi choisir ChiroFusion
lytec is terrible and outdated.Pourquoi passer à ChiroFusion
we would have gotten this first, but during the pandemic we could not get a hold of anyone and went with a compettitor.- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ChiroFusion Review
Publié le 31/10/2019
Avantages
I like that it is cloud based and I can access the software anywhere. If I want to call a patient in the evening I don't have to write their information down I can add a task into the software and open it on my computer at home after I have put my kids to bed. I like the layout of the software. It is very intuitive. I like that the developers are constantly working to improve the product.
Inconvénients
Checking out a patient/charging their credit card requires getting completely out of whatever you are working on and the process is clunky to use the OpenEdge through Chirofusion.
Pourquoi choisir ChiroFusion
SmartCloud was terminated. I lost my investment and needed to find a different product. I demoed several different types of software and like that I ended up with ChiroFusion.Logiciel antérieur
Revenue GridPourquoi passer à ChiroFusion
I liked how intuitive the product was. When I have new staff come in I want training to go smoothly (and less time) and errors to be minimal. I thought ChiroFusion could achieve that better that some of the other products out there.- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to navigate and operate
Publié le 05/02/2024
Avantages
I like how easy it is to navigate through the software. It makes everything very quick and efficient
Inconvénients
I do think they should have the option to create custom presets for note taking
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to use, amazing support
Publié le 20/07/2024
Avantages
Onboarding. Easy to use. Note forward is a great feature that makes notes faster
Inconvénients
I have had trouble with billing not cutting over from my note to billing
Réponse de ChiroFusion
Hi Rozalyn,
Thank you for sharing your experience with ChiroFusion! We're delighted to hear that you found our platform easy to use and that our support team was there for you every step of the way during onboarding. We're also glad that you're enjoying the speed of our notes feature.
Your feedback means a lot to us, and we're here to help whenever you need it!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best EMR for A Chiropractic Office
Publié le 02/07/2023
Avantages
The ease of sending out claims and also forwarding records and ledgers over with such is the best function!
Inconvénients
To be honest I have yet to find something I don’t like about this software.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review
Publié le 24/04/2023
Useful and simple. I watched the videos and talked to a chat box person about some random things...
Useful and simple. I watched the videos and talked to a chat box person about some random things but it worked well.
Avantages
I think it's pretty self explanatory when it comes to setting up the office and scheduling.
Inconvénients
There's noone to call for customer service. It's all in a chat box. I thought we were past this as a society.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic
Publié le 01/02/2023
I highly recommend ChiroFusion to any office looking to get new software!!!! It is easy to use, and...
I highly recommend ChiroFusion to any office looking to get new software!!!! It is easy to use, and the customer service is impeccable!!!!!
Avantages
The customer service is impeccable!!!!!!
Inconvénients
There isn't anything that I don't like about this software!!!!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Solid Platform for Easy Office Management
Publié le 16/01/2023
Avantages
This software is generally inexpensive and fairly easy to navigate. On-boarding was quick and efficient and well communicated. For the pieces the software might lack, it has most of everything that is integral to running our small practice.
Inconvénients
There are redundancies and a few areas where there are feature omissions that simply do not make sense. Tech support is a bit frustrating, as much of the time the user is directed to the "features" section and to make requests. These request for feature updates take a very long time, and ultimately seem to only address half of the request.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ChiroFusion Review
Publié le 23/02/2023
ChiroFusion has a strong support team.
ChiroFusion has a strong support team.
Avantages
It is easy to understand and use. it has a good look.
Inconvénients
It is missing some features such as patient registration using a phone. It is not easy for the patients to pre register. It is difficult to fix a mistake in patient records such as a wrong date of incident or birth date.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Made for Chiropractors
Publié le 15/01/2023
Overall Chirofusion has show their competitors (Jane, Chirotouch, etc) that there is the middle...
Overall Chirofusion has show their competitors (Jane, Chirotouch, etc) that there is the middle ground of being user friendly and very thorough for documentation
Avantages
I truly enjoy that this is a “made for” chiropractic software. It holds many key features both an insurance and cash practice need. Scheduling is a breeze including blocking out any times/days.
Inconvénients
The software is dated to the older population of chiropractors. Very textbook which works well with insurances and audits but fails to have documentation for other demographics such as pediatrics and prenatal
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
first week of using the software, and haven't done my 4 training sessions yet so far so good
Publié le 17/02/2018
Great price for what you get and was up and running quickly.
Great price for what you get and was up and running quickly.
Avantages
I like that the software is relatively easy to use. Once you get to know the flow, its pretty easy. I love that it is web based, so I can access it from anywhere. The overall look of the pages are very good and clear.
I have written support a few times as I was trying to figure things out and they always respond super quick and have been very helpful. I also love that your help section has tons of information on it.
So far very happy with the software.
Inconvénients
I have a few things that are a little bothersome as i'm learning to use the app that I would love to change, but are not deal breakers. hoping that in time as updates go out these things will get changed.
I don't like how some pages you need to save before you click to the next, while other pages save automatically. I find that if im in a hurry I will put in all my findings and compete the longest form of a encounter and click the next tab forgetting that that page in particular needs to be saved manually.
I wish I had more flexibility with the text message reminders to change what gets sent out. I also would love if the online intakes would work with cell phones, as about half of my patients try to open the email on their phone and then give up when it doesn't work.
I also have occasional issues where either the site times out, or the connection gets bogged down and things freeze up on me, but this hasn't been too bad yet.
my last complaint is I wish the scheduling area was a little more clear. Depending on how you click the name will either bring up that appointment or send you the patients profile, which is a huge pain if you click it wrong. If there was a icon or something that told you were or how to click on the name it would be helpful
Overall I do really like the software, there are just tweaks you have to learn and once you do its easy going, but having a busy week and learning the software at the same time got a little cumbersome.
Réponse de ChiroFusion
Hi Doc, Thanks for your feedback! We do have a near future update coming for the scheduler and specific to what you have mentioned. You will be pleased with the update :) We also will take your feedback back to our team for the auto-save aspect in reporting. As for the Text reminders, these are industry standard and common format. We will pass along your feedback for intakes, as currently they are designed to work with any computer/tablet. We will also have someone reach out to you regarding your issue with speed. We do not have any reported issues with our server speeds and are hosted on Microsoft Azure. Our average page loading time is 1.6 to 2.2 seconds on average. There may be something related to your internet or system and we'd be happy to help you figure it out :)
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Pros and Cons
Publié le 31/10/2019
I have come to realize that no software will be exactly what each practitioner wants unless they...
I have come to realize that no software will be exactly what each practitioner wants unless they develop it specifically for themselves. So I don't expect it to be perfect. However, some updates and options may be nice to see a little more frequently. Overall this software is very affordable and easy to navigate and I appreciate that.
Avantages
It is pretty easy to use and navigate, chart notes look nice, patient progress is tracked well. Follow up SOAP notes are easy to modify from the previous.
Inconvénients
Limited customizations and defaults. Too many clicks. On a new patient I almost always adjust Diversified, but every new patient I have to choose Diversified from the drop down menu for every area I manipulated on them. A default here would be nice. If I don't manipulate with Diversified and use activator I can just change that specific area away from the default of Diversified. That can be an additional 12-20 clicks in an initial exam that takes unnecessary time. You can't change/modify or add orthopedic tests. There are a few tests I utilize in different areas that I have to manually write out and I have to do that in the chiro analysis section because there is no place for a manual entry of an orthopedic test in the orthopedic tab. You cant copy one case to another. If a person changes insurances and you want to create a new case with their new insurance since the old insurance hasn't cleared yet you have to completely redo a soap note or exam note with the new case. You can't transfer or copy a note to a new case. There is a lot of redundancy in the billing area. When you sign a note you check to send it to billing, then you have to approve it in billing, then you have to print/send the claim all on different tabs/screens and this is all done so you can actually post the patients payment for that day to that charge so you can provide them with a detailed receipt. Yes you can put their payment as an UAC, but that isn't a specific receipt for an HSA or AFLAC. Scheduling i
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Great EHR but extremely poor support
Publié le 17/03/2022
Overall my experience was great until I had one major issue and asked to speak with someone from...
Overall my experience was great until I had one major issue and asked to speak with someone from management and refused to speak with me. When I am spending $2500 a year and have an issue, the least they could do is to speak with me, admit there was an issue, apologize about it and work on it so that it does not happen again instead of just saying it was not major issue and most issues are resolved in a 24 hour period (Jessica B). Sadly, I will be switching if I do not hear back from them.
Avantages
Great software for solo practice, very user friendly and cloud based which makes it user friendly. The options to integrate are all great but ofcourse they do add up in cost.
Inconvénients
By far the worst customer service when it comes technical issues. For the last 6 months, we have had 8 incidents where the online scheduler had stopped working. In most cases it was resolved immediately but on two ocassionas it was down for almost 3 days which meant none of our patients could schedule an appointment and we had no clue it was down. When asking what was the issue, they respond with "we will investigate and get back to you" and they never do. Trying to speak with someone is impossible. They will not speal with you over the phone unless you pay $15 one time to just speak with someone.
Alternatives envisagées
ChiroTouch- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The idea chiro EHR
Publié le 03/01/2022
Amazing, the customer service reps get back to you within hours of your questions
Amazing, the customer service reps get back to you within hours of your questions
Avantages
The price and the guaranteed compliance of the notes themself. Plus having it integrated with office ally is just the icing on the cake for me.
Inconvénients
Honestly at this point, with the fact that you can suggest features and they actually take that into account when they update (which by the way, the updates are free) I have no cons