Avis clients sur ChiroFusion

Use this software daily, works good does freeze and reset itself quite often. However there are numerous features available. So, for the money the sytem is great!

How the system freezes almost daily and resets itself in the middle of a task.

EHR is simple to use, intuitive and quick to learn. Able to bring in macros for commonly used statements. Support is awesome and will respond by phone within 45 min of request. Billing is easy as the procedures are automatically added.

Would like to see the reports section expanded. Was advised that this is in the works and will be part of the next update.

Great software for solo practice, very user friendly and cloud based which makes it user friendly. The options to integrate are all great but ofcourse they do add up in cost.

By far the worst customer service when it comes technical issues. For the last 6 months, we have had 8 incidents where the online scheduler had stopped working. In most cases it was resolved immediately but on two ocassionas it was down for almost 3 days which meant none of our patients could schedule an appointment and we had no clue it was down. When asking what was the issue, they respond with "we will investigate and get back to you" and they never do. Trying to speak with someone is impossible. They will not speal with you over the phone unless you pay $15 one time to just speak with someone.

Integrated billing, quick SOAP notes, online intakes

Can’t edit previous notes or add addendums. Scheduling is slightly limited.

As the office manager, a software that has the ability to keep me on task with billing and scheduling is of the utmost value. This is what I love most about ChiroFusion! The software is extremely easy to use and the training provided to help you get there is top notch.

If I had to express a concern it would be the inability for patients of the same family to share a common family email account. The team took this feature request to heart and hopefully it will be something we see in the future. Other than that, we are very happy!

The honest pricing structure and the ease of use. Training is easy. Billing is easy. Set up is easy. Couldn't be happier.

This company takes improvement requests and gives you an opportunity to vote. The most demanded fixes are done in short time.

I love the ease of use! It's so simple and intuitive to use that I am confident when I hire employees I won't spend more than maybe a day teaching them the ins and outs. The accessibility is also amazing. It's great being able to access your schedule from your phone when you're out and about!

There are times when the billing side of the software freezes up and becomes unresponsive, but generally this issue gets resolved within minutes.

It’s easy to use and to learn how to use

Some features missing that I would like to have

Very user friendly. We had staff untrained on the software jump right on and use it. Good price point for the software and love that it is cloud based.

I don’t like how text messaging is an extra cost as well as another location. Adding another service address with the same providers shouldn’t double the monthly cost. We would like more options for reports and exporting patient lists.

We are just now implementing ChiroFusion for our practice. Already it has more features than our old software and it can easily do things that I always wanted our old software to do. We have not yet implemented it fully, but the customer service has been top notch and I am impressed by what I have seen thus far.

Transferring all of our old data over to this new software has been a challenge so far. However, the customer service at ChiroFusion is excellent and they will do their best to help you find a solution.

That the software is web based and I can pull it up anywhere I have internet access without downloading software to my computer

Billing. I dislike the redundancy of steps needed to make a payment. I see the reasons why it is implemented, but being that I have a cash practice and services are due at the time of service there are way too many steps to get approve charges, get to the billing page and type in the needed information. I would also like to see a overall billing page that shows everyone that has a balance owed and you can easily pick who you want to charge from that list without just having to remember whos file to go to. Also when I charge say $50 dollars to a person, its over kill in my type of practice to type in $50 on the left column then again in the daily charge after selecting the date I want to charge. It should just automatically go to patient account without being so specific to which date and CPT they are paying for

The design layout is elegant. The user experience is amazing and the user-friendliness is great. You can tell a lot of thought and effort has been placed on developing the ChiroFusion software. My only regret is not choosing this software sooner!

There are certain features I wouldn't mind seeing but they are not detrimental.

First off, I can't thank the folks at ChiroFusion enough for understanding how to make a simple, affordable and user friendly EHR. I’ve used numerous systems in the past and will say this software is in a league of its own. The software is web-based and can run on any platform including Windows and Mac. This flexibility is important for us as we use a mix of Mac and PCs in the office and work remotely from home at times. The workflow is intuitive and extremely easy to navigate for everyone in the office. We were up and running within a week with zero setup required on our end. The online scheduling feature with integrated intake forms has been a game changer for us. Our patients can schedule appointments with our office 24/7 from their mobile device and all paperwork can be completed online before the appointment. The reporting component produces detailed notes in under a minute that are clear and professional in appearance. The integrated clearinghouse also saves time and money. Claims can be uploaded to Office Ally at the end of the day with one click and claim status reports are provided within a few minutes. Our previous software required us to export our claim files from the system, then upload them to a clearinghouse that was charging us close to $120/month to submit claims. The last thing I want to mention is support. ChiroFusion's support team is always available and quick to get back to us whenever we have a question.

I'm truly happy and can’t really think of any cons at this time. The staff are always responsive to our requests for improvements and welcome our feedback. It would be great at some point in the future to include electronic eligibility verification in the insurance component of the software.

Overall, I'm very happy with the system. Our office has used 3 other chiropractic EHR software systems over the past 16 years and taken countless of demos. Although none of these systems have been perfect, I feel that Chirofusion was the best of the bunch and has served us well over the years. The software's interface is simple yet efficient, and simplifies many common office procedures which keeps our staff happy. I also like that the clearinghouse is actually integrated into the software and offered at no additional cost. This makes billing and claims management much easier for my billing staff as there is no need to upload claims to an external clearinghouse. One of the things we love most about this company is their support system. They are literally available anytime you need them including late evenings and even weekends. Melinda and Bonnie have been a huge help and are always pleasant when we call with questions. I highly recommend Chirofusion to anyone looking for a great chiropractic office software.

It would be nice to be able to remove some of the features that we don't use to simplify a few of the screens. I would also like to someday in the future see online scheduling enabled.

Since 2002 as a CA for a chiropractor and now as a DC myself, who has owned three clinics in my decade career, I have experienced and used a dozen or more chiropractic EHRs.
ChiroFusion is the best!
I love the scheduling, being able to see if a SOAP has been completed from the schedule view, the text and email reminders for patient appointments, the ease of use with extra charges for any cash services or products, customization of write offs aka adjustments to a positive or negative for any reason needed, claims and refiling are a breeze, patient reporting is simple yet inclusive to any reports you may need.
The patient dashboard is perfect - shows patient picture, and any images such as, X-Rays, etc can be uploaded as a jpg and shown on dashboard - great tool for ROFs.
SOAPs are the best and quickest I've ever seen! Love the task manager!
I could not be more pleased with this software, so much so that after switching to ChiroFusion back in March 2017 for my own clinic, I also recommended all my fellow DCs do the same!
The on-board training was the icing on the cake - hands down BEST I've been through!
Help Desk is awesome for any training as you go, and available real time, all the time, by one click from your ChiroFusion screen without having to call, set appointment or go to an outside site. Of course, it's cloud based which is imperative and if you aren't using cloud based EHR you need to! I am a forever ChiroFusion fan! Thank you! Amy Cox, DC

I like the ability to see all pertinent patient info in one screen. Appointment reminders are nice. It's cloud based so there's no software to install or update and I can access my practice from anywhere I have an internet connection - even using my iPhone. Friendly, knowledgeable and responsive support staff. The price can't be beat.

Posting payments manually does take time. I definitely recommend signing up for ERAs which will eliminate having to manually post payments and will automate the entire process. Definitely a time saver for high volume practices, or practices with limited staff resources.

How it looks and its initial simplicity of the SOAP

Very clunky. Often needs to be refreshed. Poor and inaccurate reports. Too many clicks. Having to hop from one screen to another to enter financial data and the system crashing. Text reminders still get sent if you cancel or reschedule and appointment. Cant see the big picture on the calendar for future visits. Costs way more than $99 a month and requires a lot of your time.

1. Patients love the ease and professional online intake forms.

2. Very easy to customize care plan templates. Tabs make it easy to complete detailed Exam and SOAP notes quickly

3. Help videos are very useful

4. Specifically designed for chiropractors

1. Some glitches with online scheduling.

2. Patient check-in for appointments does not include subjective for patient to complete like similar software

3. Online intake forms cannot be completed on cell phone and email to patient does not communicate this to patient

Reasonable cost, ability to both click documentation fields or write out description, possible add-on text reminders, recreation of new note from previous note, patient care plans that track remaining visits, easily usable outcome assessment

Occasionally patient's names appear on the schedule when they don't have an appointment, billing doesn't generate a statement for every person with a balance due, walk out receipts are too complex, cannot look up patients by phone number, cannot generate a prescription for PT or X-rays.

The ease of use and ability to take someone from the moment they walk in the door, through submitting bills, in no time at all. Their exam forms have almost every test and technique you can think of, and if something is not there, you just email them and they do their best to add it into the system asap. The low cost is also a huge plus. I have seen other systems and have friends who use them, and they not only have issues, but are paying an arm and a leg.

I wish I knew about this many years ago, because it would have made my life and practice so much easier. I'm a sole practitioner, so I do all the intake and billing myself, and this is a snap.

This software has a built in area to receive electronic EOBs. Our old software did not have this and I must say it's a really nice feature. Usually the billing side of practice management software gets a bit neglected as most software companies look to sell more to the doctor than they do the staff. Chirofusion has a decent billing platform.

It can be really difficult to figure out what information pulls from what location, for example filling out 1500 forms. Some companies want prior authorization dates listed on the 1500 form while some do not, figuring out where to put some specific info so the form populates correctly can be frustrating.

Ease of Use
Affordability
Customer Support
PRICE!!!

When clicking the segment to be adjust it allows opens another dialogue box for each segment to indicate listing.

I love that everything is prebuilt and I don’t have to waste my time building exams, OATS, goals for each patient.

Wish text reminders were free and I could enter patient payment from their chart and not have to waste time going to billing.

Efficient, Excellent software flow with documentation, and billing. Very customizable. Affordable. Great customer service.

Can very rarely be slow because its cloud/internet based.
Could use more selections for the doctors to choose from in the notes taking/documentation process.

I love that it’s easy to use and implement

There are some items in the exam that I wish I could hit a check all and then go back and only fix what I need instead of clicking each one.

Also in the technique section I wish I could customize it to just what I use instead of scrolling thru 30 I don’t use.