Avis clients sur Asset Essentials

This software is truly the answer to maintenance and PM programs. Every machining and manufacturing plant in America should use this. If you have 5 or 5000 pieces of equipment, facility, or anything needing maintenance this should be your software. I have had to use ERP maintenance add ons that never allowed real TPM quality support. This software is designed SPECIFICALLY for maintenance. It is easy to use and learn. It pays for itself in the first 3 months. I have implemented this software 3 times. I am not paid by them, but I would recommend them to any company. I have been in Manufacturing for just over 30 years, and this is the best software for this I have seen! IT works !

I would like an add on that lets operators enter simple daily PM's and simple checks that can be tailored for each asset.

The Asset Essentials Team did an incredible job employing "ease-of-use" across all functions of the software. Each and every function is quick to learn, simple to use, and provides powerful results.

It would be fantastic if there were push notifications for New Requests.

The software itself is nice the layout is fairly easy to use and convenient.

Customer service. I have waited weeks on support tickets they hang up when I have called support and do not return calls.

We have found that this helps us track all user work order and daily, weekly, monthly, quarterly, semi-annual and annual preventative maintenance. It also allows us to generate work order reports that help us track how effectively we are utilizing our support staff against industry standard labor. SLAs are a helpful metric to present to the business sector or our organization to create new staffing position, and or, justify pay scaling to match the current market demands.

Not knowing how all the features in setting are used.

It is very intuitive. The HELP menu is excellent. Tech support is outstanding.

1. I would like to see the ability to look up parts by manufacturer number when adding parts to a work order. On many occasions the technician has to back out of the work order, go to the parts screen to identify the Brightly part number and then reopen the work order to input the part used.

2. I would like the ability to have a column in the parts screen that identified actual physical location of the part. At this time you can only see the location such as Bearing Cabinet. We want to see the Shelf/Row/Bin without having to open the part screen for the part.

I like the ease of use and the ability to customize fields after initial implementation. End users are able to access the program remotely in the field which makes them more efficient.

The annual cost of the software seems high but as long as the software functions properly and is easy to use we will continue to use it.

We have used products from this company for years and we switched over to Asset Essentials in the last couple of years. This product is amazing and so much easier to enter in work orders and see the progress. It's also much easier for other people to enter in work orders and communicate with those people.

It can be a lengthy process to get it customized and implemented.

The software is self-explanatory and the customer service support is awesome and always available.

I actually don't have any complaints, enever I have an issue and it's normally minor, like for example finding a particular area. When those problems come along support is always there to assist.

Reliable and customer service answers quickly.

Processes need to be more streamlined and user friendly.

The web based nature was a something to overcome, but once we did, it is great to have everything available to everyone almost anywhere. WO creation is simple and straightforward.

The basic reporting does not cover a lot of my needs but there are workarounds.

The support team and training is top notch. The availability of phone or email support is phenomenal

At present, the promise bringing over the 12 years of history from our old CMMS has not been delivered. I was told that it could be done as part of the purchase price, then when the scope of the work was completely understood I was asked to pay $1,500 to bring that history into Asset Essentials. After a couple of weeks I was then told that it would take another $2,500 in addition to complete work. This is a classic saled case of "bait and switch", I am now considering not using Asset Essentials at all.

This CMMS is fairly easy to learn and to use. I like that it has a "requester" function so rank-and-file employees can enter requests for work/service. Setup is pretty intuitive, though some choices need to be thought out thoroughly. We use it for maintenance and sanitation, both of which are a big deal for us as we fall under food safety protocols (we are a food service distributor). The import function is especially useful during setup. It's nice that you can attach photos/documents to assets.

I wish it supported handheld units with integrated barcode scanning (like the Zebra TC70). Work order generation from PMs works well but it defaults all work orders to be due at midnight. We have to show that work orders are due at particular times of day (shifts).
It would also be nice to have a "true" inspection program. Take fire extinguishers. It would be nice if you could walk through the warehouse, scan the barcode on the extinguisher, mark as pass/fail and move on to the next one. Their inspection doesn't quite work as seaemlessly as that.

The layout is smooth. It was incredibly easy to make the transition from our old software.

Everything is organized in a logical order.

it is very easy to use, you can fix mistake relatively easy. when it works correctly, the mobile app is great.

we have had several issues with the app, not sure if it is all the app's fault or our wifi. Dude Solutions seems to be constantly updating something and that usually effects us downstream. the issue that is most common, the app will "refresh" while the tech is inputting data and erase, making them start over.

We fell in love with the ease of use of the interface. The level of control over the maintenance technicians is phenomenal and the ability to provide a service request portal to users without needing to purchase additional licenses was a huge deal maker.

As with many new implementations, we ran into a few bugs at the beginning when we first implemented the software. With their amazing customer support, we were able to overcome those issues, but it is something to consider.

This software is very robust with features that you can use or not. It will just depend on the size of your organization and how much information you want to include when you are doing your implementation. There are areas I do not use due to other software packages that are in our organization. Customer support has been very good. We had time to get the feel of Asset Essentials before we migrated to it. The migration from our old software to Asset Essentials was seamless.

At this time I do not really have a lot of cons. Maybe the help guide, it is a bit over whelming when you want to look for a specific subject.

This software is very easy to use in comparison to others on the market. I like the fact that their is a lot of possibilities to customize the data.

I would like the report section to be more user friendly. Some of the reports are a bit difficult to create. It might just be me that needs more training on it.

I like the support availability and the ease of use. There are still areas where I think they can improve on, one being the mobile app (android/iphone).

Pulling certain reports and asset history is not user friendly. I have tried to work with them on multiple reports and it is always a nightmare of finding something that will work.

This software keeps are company maintenance organized.

What I didn't like about this software is that I didn't find and implement it sooner.

It works great for prioritizing an keeping track of work orders from requesters along with planned maintenance schedules. The Report function is incredibly useful to assess where the techs are at with completion, labor hours, and availability.

The limited options for the tech accounts provide me with extra work editing their times. The timers are still tedious to use and when a work order is released on an asset it does not show details about the asset (ie. serial number or location) causing the techs to have to navigate to a different screen and research the asset to know which one it is exactly.

When I first started with my current employer we utilized EPaC. I was not satisfied with the software especially at the price were paying. After being notified of a price increase I was spurred on to find a replacement. As luck would have it we had acquired on of our competitors. They had been looking at Asset Essentials. I was contacted by [SENSITIVE CONTENT HIDDEN] and he gave me his sales pitch. Long story short - we have more functionality, a much more intuitive interface, customer service that actually answers questions and a roll-over process that was nearly painless for less than half of what we had been paying before the cost increase.

My only complaint would be the hierarchy of some of the items is unclear. I am very much a visual person. I chart would have helped a great deal.

It is the first CMMS we have used and that has helped us with not letting work orders go unfinished.
Made it easy to see what happens at night/weekends at our 24/7 facility without having to call in or stop by.
Live Chat is very helpful.

- Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI. 2. KPI's
aren't easy to set up and they don't log historical data.
- Blanket licenses versus pay-per-license.
- Parts entry sheet needs to be on the same page as the work order - similar to labor entry.

There are many CMMS products in the market. I have experienced several. All are usable and effective in basic functions. What separates a good product from a great one is the people. The support staff and developers who I have been in contact are friendly, caring and professional!!!!
People do make the difference!

Perhaps allowing the customer to customize work order forms, e.g., allowing to move fields around the form.
Printing is a bit clumsy for clerical staff. But we realize, and hope, to be able to utilize technology for which this software is designed!