Avis clients sur Prisync

TL;DR
After many failed attempts in E-comm (security products), we started using Prisync and suddenly we are selling and with a profit.

And for the long version -
We were trying few times with few advertising agencies to start our E-comm business (selling products online that we buy in stock anyway and therefor have a good price for).

Every attempt was finished after few month each on the losing side and each company gave us feedback for the failed attepts - feedbacl like "change the checkout", "change the design of the website" etc.

We did and still no success.

In the end we understood (after setting up presence in Amazon) that the main issue was pricing, we advertised for products we were not the cheapest in the shopping results so potential customers just went in (and we payed for that traffic), read about the product and went back to Google and bought the cheapest price that was presented.

So after a small research we came across Prisync and after we set up the API conection and the Smart Match feature suddenly we start selling!

What all the advertisers we had before didn't thought of or couldn't solve Prisync did - and in a very good way.

Didn't found one yet but I started using the API only resently.
As of now things work great from our side

It is simple and functional and allows you to keep a considerable amount of articles under control by viewing the daily excel file that the platform sends

Sometimes troubleshooting takes a long time for the support team

Easy to use, regular reports available, availability monitoring, competitors' sku can be included in the comparison

Set-up is quite time-consuming. Price comparison is limited to the websites which we set up, whereas we can see more websites from local comparison websites. Need to spend lots of time to maintain and update the URL if competitors' relative products are updated.

The one thing I like most about Prisync is the ability to analyze and follow up on development of our listings at resellers globally, the availability and the price deviations - both deviations between resellers and deviations compared to competitors. A user-friendly portal makes it easy to updated products and add new items when needed. The people at Prisync have been very helpful from start in setting up the accounts, making customizations, and help with technical obstacles at different resellers webpages. I warmly recommend using Prisync if you are interested in the listings, availability, and price information of your and your competitors products.

The most challenging with tool, and most time-consuming, was to onboard the products and making sure each account retrieved the data correctly from the resellers webpage. This required many hours of work and months before everything was correctly set up. Issues with the URLs such as not retrieving the correct stock information, prices differing in the portal compared to the daily excel files, or websites that are 'blocking' the tool from retrieving the data. Additionally, these issues was not identified by Prisync from start, but from our usage of it where a lot of the data still needed to be gathered manually. The daily excel reports includes a lot of information which could be simplified. To fully use the data retrieved by the tool it is required that you have some Excel skills of your own to get a better overview and analysis of the data retrieved by the tool.

being able to reach price history .
Interface is really simple and easy to use.
The communication of the team reaaly fast and qualified.
They lead you how to benefit from the system more.

Change of URLs should be controlled manually

The setup and ease of use. Support is incredible!

There is nothing I don't like. I enjoy every part of Prisync.

Very easy to use and the customer service. Being able to have data every day took us to have better business decisions.

Would love more datamining. Would love to see more and advance filters, more historica data not only with actual price but integrated with purchases.

Easy of use
Support
Accuracy
Smart Price

Its shows raw data , they can show more infographics

The program gives you a feeling of security that you can always keep an eye on the prices of your customers - but also on the competing products. This way we can easily adjust the prices to the current market situation at short time.

Unfortunately, it is very time-consuming to enter all products into the tool. In addition, some customers block the tool, so that no stocks can be played out. However, this only affects a small part of our customers.

Prisync is an excellent tool to check the listing availability and stock status of what we want to know from our partners and competitors. Then, develop the action plans with the partners based on the Prisync report.

Sometimes, we cannot get the correct information from Prisync, especially for the security check, but we can report those issues to Prisync to solve.

Prisync has a lovely neat and easy to use design, the support team is never not available (from my experience) for any issues you might have at any time and they track all our competitions pricing and send us an update everyday (via email). It's efficient, easy and definitely 'does what it says on the box".

To compare it to other websites with similar functionality that we have used; it is the neatest looking, easiest to use, with the best support services that we've found and has so far been the most willing to work with our business and accommodate our needs. Other companies have given us excuses about the lack of support or errors or lack of functionality but Prisync just delivers, with helpful and friendly support.

It would be helpful if we could further organise our products into categories (besides the given: "I'm Cheapest", "Cheapest" etc.). For example some days our company wishes to only quickly check the pricing of the ranges of airguns that we sell, I currently have to search each individual airgun in order to check the range or sift through multiple pages. It would be nice to be able to check all Camping Equipment/ all Airguns etc. Also they are one of the more expensive price checking services but they seem to have the best overall service.

The way the software is organized makes it very convenient to use. It is very easy to find your products, your competitor products and price increases with this software. Bulk uploading URL's is also amazingly efficient ans saves an unbelievable amount of time.

I honestly do not have anything bad to say about this software.

Visual presentation of your price position
Possibility to add a mulitplicator/divider for differences in selling units of your competitor

Points that could be improved:
1. possibility to update the product cost, product name, brand and category via the batch import tool
2. don't treat URL's with multiplicator/divider as separate competitor
3. Daily number of price changes (Increased/decreased) -> also split this number per competitor (including link)
4. Possibility to filter on ‘I’m cheapest’ + filter “difference > than X%” to have a quick overview of products you are maybe offering to low

The website dashboard is very simple and intuitive. We run multiple reports everyday to monitor thousands of product SKUs. This allows us to remain very competitive and even occasionally catch our own errors.

There have been only a few instances where a price wont be pulled despite having the correct URL. However, the support team is great and always very quick to respond and resolve any issues.

Excellent service with fast and friendly support, we've been using the product about 2 years and the biggest problem in e-commerce nowadays is price tracking, thanks to prisync; completely solves this problem.

Sometimes it doesn't load on desktep and mobile, it would be good if the service has an app for mobile.

The app is very easy to use the can be overview quite easily

- I can't find out what link is being duplicate. An option to search for a LINK that link to a product so i can fix the link up would be good.
- No report to tell me which links are broken or not returning result
- Still occasionally give me wrong prices. Though once report, it get fix quickly
- I often get issue where i can't change the name of a product.

Very easy to use and easy to compare competitor pricing. Being able to have data every day took us to have better business decisions.

There is no alerts information in prisync tools for broken URL. Would love to see more and advance filters, more historica data not only with actual price but integrated with purchases.

Ease of use

My model numbers are currently muddled in upper and lower case which looks confusing. This was done by error when you did an automated data input for us. You say you cant correct it, which I find hard to believe.

Excellent customer service , easy to setup&use , we can able to trace more than 1,500 products daily basis , it gives ability to compare againts to competitors, and more important than this gives us to increase our profibility between 5-9 % more

We are selling fresh foods and package size sometimes different in competitors , there is no tool to adjusts units to make accurate trace

The support is amazing and allows you to move forward at a faster pace. The software allows you to see what is going on at a drop of a hat and offers some great export tools.

no downsides that i am aware of and if i have issues then i tell the team and they sort them out.

Great team, very responsive, focused on customer success

Product matching can always be improved a bit more.

Prisync API is very usefule, we can extact the data and do automation in-house. The dashboard and report are very helpful and insightful.

The pricing plans are a bit costly, and it is not working on some of the website. Also sometime the price update part is just gets slow.

That I can add any links I want to every product. It updates the prices quite frequently. The system tells you when other competitors change their prices. The export is pretty clear and easy to use.

There are some features I would like to see in the future. Those are more nice to have than anything though.

Its is available on excel thru export of the data and back up all information you have inputted. Work great for analyzing data and giving reports.

When it come to receiving the email's daily wish there was a weekly option and to compress all the categories of one person in to one mail.

Very easy to use interface, when i was first looking at all the different companies offering this type of software the interface looked very out dated and difficult to use. Prisync is the complete opposite everything is so user friendly.

When adding alot of products sometimes there are issues with the links so keep having to manually check and report the link can be quite time consuming but apart from that there wasn't any issues with the software or the help.