Avis clients sur Bloomerang

Bloomerang est une un logiciel qui assure le suivi du taux d'ouverture des e-mail. Marketing par l'e-mail et planification est assuré .

Je prie les acteurs d'assurer sa sécurité pour les utilisateurs.

Ce logiciel favorise la gestion des fonds, il permet de gérer les dons offerts.

Un très bon logiciel, avec qui je ne rencontre aucun souci.

Ease of use and implementation of giving and funding areas and opportunities.

Some of the forms and reports are overcomplicated.

Easy to migrate our database to Bloomerang. Basic features work well.

The forms are extremely difficult to embed on your website and look terrible. They advised us to hire a web developer, but we worked with two and they could not work with the forms. Very disappointing as 95 % of our donations are online. Overall the software is clunky and needs to be updated. Customer service was terrible.

I liked that there was an easy way to assign tasks to users.

The system was very clunky and not intuitive. It was expensive for us to keep bad data and we ended up switching to a platform that offered everything that Bloomerang did for less.

Easy to learn and use. Great for communicating with supporters and donor management. Good customer service and helpful articles/videos if you run into problems or have questions.

I wish there was an option to use it to communicate with constituents via text message

It is effective good good in everything very easy and also makes you feel confident and interested

It is distinguished from all platforms because it is very easy and makes you love challenges and constant enthusiasm

When you have a question, help is there within seconds! I frequently need to pull reports based on a variety of criteria, and their guidance is phenomenal. They don't do it for you, they TEACH you how to do it yourself, so you become more skilled at it! You also can create tasks with due dates to help keep you on track.

I wish there was a way to temporarily "tag" specific donors when needed for a custom report or email. Instead, I need to create a new custom field that meets the particular need.

the person who recommended it to us was friendly and personable.

they could not keep track of our customer account, and when I personally set up a debit account and wanted to terminate it, they were unable to do so.

I enjoyed Bloomerang’s purpose and execution. I felt the platform fit its needs.

I do not have any complaints from my time using Bloomerang.

Bloomerang rose to the top of my research in finding a CRM for our nonprofit because of the features, ease of use and reasonable cost.

No glaring challenges but a few glitches around the kindful integration that could improve like the functionality of the crowdsourcing and event pieces that are causing duplicates but also not allowing changes to be made to pages etc.

Bloomerang is a great tool to manage our donor interactions, gifts, preferences, and fundraising efforts. We love the task and note functions as it reminds us when we need to follow-up with a donor and gives us the ability, in one central location, to make notes on how we have completed the task or any other communication with the donor.

It is a bit tricky to import our direct mail sends into Bloomerang. The first time I did it I wiped out the whole system, but luckily support got me back up and running asap.

In my last job we used Raisers Edge which is an amazing product but was much to much for us. Bloomerang is completely right sized for a small to mid-sized organization without a huge or complex development team.

I would like the more control over the merge functions and I this this is on the product development list.

I received a great customer service when I had challenges in using Donor Management software. The customer service team was so helpful and very polite and gently in guiding me through the whole process. Right now I am using it without hiccups! Kudos to Bloomerang team

The software is at first difficult to use and intergrate in my line of work but as I was taught by the team, now it seems easier.

I enjoy the newsletter/correspondence functionality of the program

It takes a bit to figure out (the Names formal informal etc.)

Love, love, love Bloomerang. I have used many other databases, and the ease of use is incredible. When I do hit a roadblock I just call customer care and they walk me through it.

Not thrilled about MailChimp (would prefer Constant Contact). Too few fonts, can't customize as much as I would like. The setup for letters is not the best. Hard to make the letters look centered on the page (huge margin on the bottom, so everything is stuck near the top). Would like more flexibility with creating the letters.

We liked our salesperson until she sold us the product

The ease of use was awful - we tried to run our first campaign out of it but we had several people choose to not participate because of the difficulty of setting up a donor pageThe biggest issue was that they shut off our donation capabilities (without telling us) on Giving Tuesday. They said that they blocked fraudulent payments so they did their job. We missed out on funds that we cannot recover and they still believe they did the right thing.

As someone relatively new to our organization and to the field of development, I have found Bloomerang easy to use. I've heard horror stories about learning to navigate CRMs, and none of those have held true with Bloomerang.

I wish it had an option for connecting with donors through text messages.

it appears that we suffer from too many changes in users and they information has not been entered consistently correctly. i don't know how to fix this

reports are hard to run on your own, chat helps, but i feel like i am in the dark