Avis clients sur Auvik

Auvik
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77 avis
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
We've made a strategic decision to implement Auvik to all new clients as part of our service
Publié le 10/05/2018
Avantages
Price point and features. The product simply goes out and pulls together a great level of detail on our client's networks. Tremendous tool for troubleshooting
Inconvénients
would like to be able to iuse it to pull/compile network documentation into ConnectWise (ie. ITglue). We would like to use Auvik to better automate our service delivery with LabTech and ConnectWise.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Sexy network monitoring
Publié le 20/11/2018
Avantages
We use Auvik internally to manage and watch over all our network infrastructure. It does such a good job at providing us with a dashboard to gain some insight into our switches and such and does so in a very pretty way. We've used it multiple time to track down problems and see when things aren't working correctly.
Inconvénients
I have no complaints about Auvik, it's been rock solid. Their support is great too!
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
For the most part good except for the inability resolve the false down alerts we are getting
Publié le 15/05/2018
Avantages
Network discovery and SNMP monitoring. Remote access to network devices without needing to remote into a local computer.
Inconvénients
Too many false alerts on devices being down that aren't down so it has almost gotten to a point we ignore all alerts
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Very good software driven by a stellar team of devs.
Publié le 04/01/2018
Avantages
Easy to setup and configure and get visibility into client networks. The product guides you through the setup and implementation in an efficient manner.
Inconvénients
Would like better functionality around snmp traps and would like to have the ability to capture network data that is tied to a name within their flow protocol, for example would like To see google.com instead of the IP for a google server.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Pretty good, definitely has come in handy
Publié le 14/05/2018
Visibility and remote access, configuration storage is nice
Visibility and remote access, configuration storage is nice
Avantages
Mapping the network is pretty great, it can be bit limited when unintelligent switches are in the network and cloud pings are very helpful
Inconvénients
I truly needs an alert dashboard for all clients, it can be difficult to move through every client to check for alerts, especially when I am not by my email and a built in SMS server would be super helpful.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Great Monitoring System
Publié le 17/05/2018
Avantages
This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product!
Inconvénients
Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Go from 0 to visualized in 20 minutes
Publié le 08/01/2018
Avantages
The visualization of the network is about as simple as it gets. The setup is very easy. Not many hours involved in getting to the end goal.
Inconvénients
Some basic features are missing, like being able to manually deleted a network element, instead of waiting for it to age off.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Auvik has made work more productive with its organized interface that is unique compared to...
Publié le 15/05/2018
I get to enjoy my job with an organized platform that provides me information for projects and...
I get to enjoy my job with an organized platform that provides me information for projects and urgent issues that need to be solved right away.
Avantages
What I like most about this software is its ability to show the user visual representations of the data
Inconvénients
What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices.
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Auvik has been great and easy to demo for customers
Publié le 17/05/2018
Avantages
The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.
Inconvénients
Some web based devices are not easily manageble (pages will not load) via Auvik. I think latency between sites would be an easy value add on.
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Auvik has proven itself as a valuable tool for monitoring our critical network components
Publié le 17/05/2018
active alerts and real time monitoring of our SNMP enabled equipment
active alerts and real time monitoring of our SNMP enabled equipment
Avantages
The ability to monitor any SNMP enabled device regardless of who the equipment is manufactured by.
Inconvénients
I haven't found a down side
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Auvik has enabled us to do a complete transformation of our network monitoring and management
Publié le 04/08/2020
Most of the time we've received an excelent support on both commercial and technical sides. At the...
Most of the time we've received an excelent support on both commercial and technical sides. At the very beginning it surprised us how the people at Auvik were 100% reluctant to enable a proof of concept for a customer. Now we got used to this not being an option as we have with other vendors.
Technically, Auvik has enabled us to transform a lot of our network and IT operations processes, we are more efficient and effective, both on the management and on incident response. So, even if we don't get the best licensing model, the product is worth the price.
Right now we are deploying the API to automate some processes, which will increase even more the value we are getting from Auvik.
Avantages
Auvik's multi-tenancy, the deployment model using local collectors, Auvik's API, and the way Auvik discovers networks and then shows the network diagram.
Inconvénients
Being forced to get advanced traffic insight licensing for all the devices on a tenant, when it makes sense to get it only for some of them. Also, being forced to a 40 nodes with basic licensing. It would've been a lot better for us to get only 30 and maybe 15 advanced licensing add-ons. Also, having to pay licensing for customer proofs of concept. We would like to have independent roles for network, security and server managers.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Network Monitoring: A Game-Changer
Publié le 04/02/2022
In our atmosphere, Auvik has been a game-changer. We can now see all of our connections, traffic,...
In our atmosphere, Auvik has been a game-changer. We can now see all of our connections, traffic, and configuration in one place. We can now see what or who is creating the traffic when someone reports "the network is slow." It even alerted our team to a network loop that we weren't aware of on a handful of occasions. So far, I'm really enjoying it!
Avantages
Adding a scanner is a straightforward process that may be completed silently using the CLI. This makes RMM deployment a breeze. Furthermore, unlike some other vendors' products, the scanner is quite light and only scans the subnets and devices you give it permission to (even if it believes there's another device it could get to).
Updates in real time
Network metrics on a central gateway are rather simple to set up and use.
Inconvénients
Unless you're following specific stories/use cases, navigating the UI is challenging. Furthermore, data exporting can be a pain. The WMI login mechanism is especially odd in that it appears to remove valid logins from the list anytime a computer shuts down, making it difficult to tell how many there are.
Additional documentation would be beneficial.
More competitive pricing is possible.
It isn't compatible with all network devices.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Best network monitoring tool EVER!
Publié le 21/05/2018
Avantages
Auvik is slick. Like super duper slick. It's been such a wonderful tool in monitoring our internal network. It provides us with an effective overview of our network infrastructure and gives us invaluable alerting to when issues pop up. It's extremely easy to use and rather simple to setup and can be done so on a variety of platforms. We currently have it running on an Ubuntu 14.04 Server box and the collector works flawlessly. Auvik's customer support has also been wonderful and is always very helpful.
Inconvénients
No real cons with Auvik. It's been a great tool since we implemented it and we haven't had any major issues that would justify us giving it a mark in the "Cons" category.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Auvik is a good product because it is backed by good people.
Publié le 04/01/2018
monitoring of customer networks
monitoring of customer networks
Avantages
- Easy to setup (the data collector service can run on any windows machine)
- Web based client (nothing to install; does not require java)
- Support is just a chat away (they answer pretty quickly)
- Nice people!
- NetFlow support (requires separate license, per device)
- Support for 2-factor authentication
- Multi-tenancy works well
- It backs up copies of router configs automatically
- The ability to compare 2 configs to see what changed is awesome
- They support the Meraki Cloud devices
- You can exclude IP ranges from scanning
- You can give customers read-only access to console
Inconvénients
- NetFlow is locked down by public IP address; to send all NetFlow data from a single public IP you have to build a Linux VM that acts as a proxy for all NetFlow data
- NetFlow support for some devices (Cisco ASA) requires a Linux VM for each device (yes, that is a separate Linux VM for each ASA; not a problem if you only have one).
- the license for NetFlow on the Linux VMs is only good for six months and there is no alerting or auto-renewal (it will just stop collecting data and it may be awhile before anyone notices)
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We have had a great experience using Auvik to monitor and manage our MSP environment.
Publié le 04/01/2018
Easily managed infrastructure monitoring and managing of clients. It is cloud based so it requires...
Easily managed infrastructure monitoring and managing of clients. It is cloud based so it requires little of the client's resources to setup and use the product.
Avantages
The software is easy to setup and get functional monitoring in a very short time. Configuring alerts and management functions makes the product even better to use and recommend.
Inconvénients
Sometimes the mapping function behaves a little strange and you need to adjust manually interconnections or the order of uplinks.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Amazing product with an over abundance of features. Excellent service when things go sideways.
Publié le 04/01/2018
Avantages
Incredibly in-depth piece of software that allows reatime tracking of network and infrastructure assets.
Amazingly scalable to any infrastructure.
Excellent for Root Cause Analysis and network tracing.
Fantastic, knowledgeable, friendly support.
Inconvénients
Can be cumbersome over slow link WANs (10Mbps point-to-point).
Some ConnectWise integration breaks.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Amazing ability to scale, monitor notify and back up.
Publié le 04/01/2018
Network mapping and overview.
Network mapping and overview.
Avantages
Easy to use and implement/manage. Auvik is non-platform specific, which makes things nice. Presentation to clients flows in-line with the product.
Inconvénients
installing Ubuntu VM for monitoring. This would be simplere if we could use a hosted product instead of using our own or client resources.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Beyond Belief Network Visibility
Publié le 15/03/2017
We never know that we could see so much of our client's networks without the use of a $ Fluke...
We never know that we could see so much of our client's networks without the use of a $ Fluke Network device. We are able to see more then out expensive RMM tool is able to provide at a barebones cost. This is a must have for every MSP in their network management tool kit. We are now looking to use it with our Network Audit accounts. The reports are very through and elevate what you are able to document and show your client.
Avantages
How thorough the software is in gathering information on everything that is on the network.
Inconvénients
It takes some learning to get the handle on how to properly install the software. The command line entries are one of those points of difficulty that I'm speaking about.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An RMM for the networking world
Publié le 23/06/2020
Experience has been good. Support from account team was great. We wanted to displace a more...
Experience has been good. Support from account team was great. We wanted to displace a more complicated product and get into a more flexible model and Auvik permitted that.
Avantages
- Ease of deployment to client environments
- Central Console
- Ability to filter/suppress alerts
- Ability to get information on devices that are not billed
- Can be used for network discovery & assessment activities
- Flexible billing model
- Integration with other MSP-friendly platforms (e.g. Datto PSA)
Inconvénients
- Learning curve to determine which filters to use and which to avoid
- Currently limited ability to see network mapping in a single picture (e.g. WAN sites are shown separately under a parent account
- Standard data dumps into XLS files are not well formatted for printing.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We've deployed it company wide and it's already saved us hours of work!
Publié le 10/05/2018
It helps us quickly solve our customers problems! Huge asset.
It helps us quickly solve our customers problems! Huge asset.
Avantages
Great tool so far. Has given us great visibility into our clients networks and we can easily solve their problems.
Inconvénients
A little hard to find out which alerts are happening. The data management and reporting is way too limited.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Auvik "The Account Manager Perspective"
Publié le 28/03/2017
Historically, MSP's can be perceived as a threat to IT departments for fear of outsourcing their...
Historically, MSP's can be perceived as a threat to IT departments for fear of outsourcing their teams. Auvik has helped Mytech as an MSP to relieve that tension, to work in concert with information technology departments and increase their value in the organization. The typical SMB IT manager's toolset exposure may be limited to the last system they used or freeware monitoring systems. Mytech, positions Auvik and its integration with our PSA system, ConnectWise, as a true co-managed value add, to help elevate that IT manager with easily aggregated and targeted insights that help make educated decisions, and a positive impact for their organization. As a win win, it gives our technicians a deeper understanding of our client's networks and sales opportunities for our account managers. When one of my former, well researched, senior engineers took an IT Director Positon for a medical center, and approached us specifically about Auvik, I knew that this solution was a game changer.
Avantages
I helps me to help IT professionals
Inconvénients
nothing comes to mind
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Didn't fit our specific needs as an ISP, more designed for MSP
Publié le 14/11/2018
I liked the concept, and would like to see something similar more aimed toward Rural ISPs.
I liked the concept, and would like to see something similar more aimed toward Rural ISPs.
Avantages
The automatic mapping feature was excellent. It did what I expected, except for a few confusing links with HP 1910 switches. The automatic configuration archiving feature would be another excellent feature to have.
Inconvénients
This is more designed for MSPs and managing private networks than for public ISP networks. We were looking for a mapping / IPAM solution, and this probably came the closest of all the products we trialed, but wasn't the perfect fit. Had a few strange links between HP 1910 switches, which is a minor issue.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Implementation and ongoing usage has been great
Publié le 10/05/2018
Avantages
The ability to see all of my devices in one view, and get alerts for devices that are disconnecting.
Inconvénients
The network maps look a bit cluttered when there are a lot of devices. I'd like to be able to print out a clean network map, and maybe even filter out certain types of devices in the view.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great for network troubleshooting
Publié le 21/02/2019
Avantages
We have used this software to discover loops and bottlenecks on networks.
Inconvénients
I do not have anything to add to this column.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease to Setup
Publié le 30/04/2018
Maybe I don't see value on it, maybe someone else will. It is not a bad software I recommend to...
Maybe I don't see value on it, maybe someone else will. It is not a bad software I recommend to give it a try. They do offer a 30-day trial!!
Avantages
It gives you an overall look of your network and every single component. It'll give an alert when something goes wrong.
Inconvénients
I have used other programs that do the same free. I don't think it is worth to pay for it. so all I get it's alerts about my printers being low on ink.