--- description: Autotask PSA : qu'en pensent les utilisateurs ? Lisez les avis sur Autotask PSA, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.fr/software/10348/autotask-psa Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/10348/autotask-psa?page=2) > Autotask est un logiciel web tout-en-un qui aide les revendeurs de produits à valeur ajoutée, les MSP (Managed Services Provider) et les fournisseurs de services informatiques à vendre, mettre en œuvre, livrer et facturer leurs services. La solution permet d'éliminer les doublons, d'automatiser de nombreuses fonctions et de fournir une visibilité totale sur les travaux planifiés ou dus. > > Conclusion : 155 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 155 Avis | | Simplicité d’utilisation | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kaseya - **Pays**: Miami, É.-U. - **Entreprise fondée en**: 2004 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, italien, néerlandais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus ## Fonctionnalités - API - Accès mobile - Achats et réceptions - Alertes/Notifications - Alerts/Escalation - Analytique - Asset Lifecycle Management - Authentification unique - CRM - Champs personnalisables - Comptabilité - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Création de tableaux de bord - Devis - Définition des priorités - Enquêtes et feedback - Facturation - Fonction de glisser-déposer - Formulaires personnalisables ## Intégrations (36 au total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... et 21 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Catégories connexes - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de PSA (Professional Services Automation)](https://www.getapp.fr/directory/331/professional-services-automation/software) - [Logiciels pour services professionnels](https://www.getapp.fr/directory/357/professional-services/software) - [Logiciels de gestion d'affaires](https://www.getapp.fr/directory/581/business-management/software) - [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software) ## Logiciels similaires 1. [Atera](https://www.getapp.fr/software/102017/atera) — 4.5/5 (446 reviews) 2. [N-central](https://www.getapp.fr/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.getapp.fr/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 4. [Syncro](https://www.getapp.fr/software/2047491/syncro) — 4.6/5 (147 reviews) 5. [IT Glue](https://www.getapp.fr/software/113707/itglue) — 4.6/5 (331 reviews) ## Avis ### "You get out what you put in" — 4.0/5 > **Kevin** | *23 juin 2023* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Inconvénients**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *21 août 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Easily record issues within tickets and allocate time to bill within one page. > > **Inconvénients**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Bad tool, not user friendly" — 1.0/5 > **David** | *12 juillet 2024* | Informatique et sécurité réseau | Taux de recommandation : 1.0/10 > > **Avantages**: Includes several features Web version > > **Inconvénients**: Not intuitive Not ergonomic Not simple, complex and heavy on a daily basis Unclear display Smartphone app even worse than the web version Not user friendly etc, etc > > It is a tool that includes many features (sales, ticketting, billing, tracking, inventory management, time management...) but does not do any good. Everything is heavy and complicated to use, requires many clicks and choose categories in several fields. There are many visual and textual elements that pollute the display because they are useless. Outlook integration is bad. I strongly advise against this product. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *13 décembre 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Inconvénients**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- ### "Feature rich - alway improving" — 5.0/5 > **Jeff** | *8 août 2023* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: Autotask is a feature rich PSA for the manage services business. The dashboard feature is extremely convenient to help in finding information easily. There are a lot of automation capabilities within the product. > > **Inconvénients**: It can be a little bit clicky as far as driving into menus to get to desired pieces of information. Once you understand how the system works, it does become easier to implement and change. I would invest resources and time into understanding how it’s all put together, so you can take full advantage of the features. I also highly recommend using their consulting services to onboard this product. It’s too big of an investment to wing it. > > Autotask has been a great product. We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier. We are excited about our future and continue to use his platform. ----- Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/10348/autotask-psa?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/10348/autotask-psa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées