--- description: Zingtree : qu'en pensent les utilisateurs ? Lisez les avis sur Zingtree, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zingtree - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/275/call-center/software) > [Zingtree](/software/103425/zingtree) # Zingtree Canonical: https://www.getapp.fr/software/103425/zingtree Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/103425/zingtree?page=2) > Zingtree vous permet de créer des arbres de décision interactifs sans code qui vous aideront à créer des scripts d'agents, à guider les clients et à gérer les processus internes. > > Conclusion : 95 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 95 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zingtree - **Pays**: Larkspur, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - API - Alerts/Escalation - Authentification unique - Automatisation des processus métiers - Base de données de clients - CRM - CTI (couplage téléphonie informatique) - Centre d'appel mixte - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Contrôles/Permissions d'accès - Decision Tree - Diagrammes - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de l'assistance téléphonique - Gestion de la base de connaissances - Gestion des applications ## Intégrations (6 au total) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Chat ## Category - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) - [Logiciels BPM (Business Process Management)](https://www.getapp.fr/directory/273/business-process-management-bpm/software) ## Logiciels similaires 1. [Yonyx](https://www.getapp.fr/software/91207/agi-self-service) — 4.7/5 (256 reviews) 2. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [Decisions](https://www.getapp.fr/software/105383/decisions) — 4.6/5 (27 reviews) 5. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Avis ### "Zingtree offers essential functionality that I could not find in another service." — 4.0/5 > **Gary** | *20 juin 2018* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: The purpose and design are very good for the end user. Also the ability to upload and customize features is helpful. > > **Inconvénients**: It takes a while to understand the back end experience. Also, there are many layers of functionality which are all visible at once. > > It offers functionality that I could not find anywhere else. ----- ### "Awesome Software - Amazing Time Saver" — 5.0/5 > **David** | *1 août 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables. > > **Inconvénients**: The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software. > > Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software. ----- ### "Very easy to set up and edit" — 3.0/5 > **Fran** | *21 juin 2018* > > **Avantages**: I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product). > > **Inconvénients**: Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition ----- ### "Just what I was looking for\!" — 5.0/5 > **Jennifer** | *23 décembre 2018* | Électronique grand public | Taux de recommandation : 10.0/10 > > **Avantages**: We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot > > **Inconvénients**: I would like to see the ability to add images to buttons, without having to use code. > > I’m really happy with the features, quality and pricing. The support has also been immediate and thorough ----- ### "Bill from ZingTree was a wonderful person to work with." — 5.0/5 > **Utilisateur vérifié** | *26 juillet 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes. > > **Inconvénients**: More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time. > > Company has been more effective in the troubleshooting aspect of ZingTree\! ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/103425/zingtree?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/103425/zingtree) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées