DonorSnap

4,6 (377)
Donnez votre avis !
Une base de données de contacts et outils de gestion des donateurs pour les collectes de fonds.

Note globale

4,6 /5
(377)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,8/5

94%
des utilisateurs recommandent cette application
Classer par

377 avis

Katelynne
Katelynne
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Donor Management Platform

Publié le 27/01/2021

I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You...

I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You can do a lot with the system, and it is fairly customizable to meet the needs of the organization and even individual users. On the rare occasions that I've run into issues, customer service has been extremely helpful and prompt in responding.

Avantages

Easy to use, plenty of resources to learn more, excellent customer service, impressive amount of features

Inconvénients

I honestly can't think of anything. Whenever I have had a problem, customer service promptly addressed it. Even features I wished existed are in the design process.

Ronnie
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ready in a Snap

Publié le 24/09/2024

DonorSnap gave our organization a way to reach out to current, past, and potential donors without...

DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures. They have maximized the return on our advertising dollars. By following their platform, we have been able to make the same investment into advertising that we have over the past several years while getting a much better return on our investment.

Avantages

As a 501(c)3 nonprofit organization that relies on donations to be able to operate, we have come to rely on DonorSnap to maintain contact with our donors, to alert them to new fundraising initiatives, and to track where donations are coming from. In the short time we have used it, we have already seen a spike in donations from this quarter last year to this quarter this year. The part I like most about DonorSnap is that our donors do not feel as though they are being hassled for money. Instead, because of the professional setup that DonorSnap allows us utilize, our donors feel more connected to both our organization and our mission.

Inconvénients

The initial setup fee seemed steep at first, especially when we did not know whether we would see a return on our investment. However, now that we have had it up and running for several months, it has paid for itself and for the initial fees.

Kim
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Not User Friendly

Publié le 09/06/2021

Overall experience is that it served a purpose for us while we needed it. But, I am thankful we...

Overall experience is that it served a purpose for us while we needed it. But, I am thankful we switched to a more user friendly platform. I voiced my concerns to them several times and never had any feedback. The best part of it was the customizable dashboard.

Avantages

The only positive was that fact that it is a Donor relations management /record keeping at a fair price.

Inconvénients

The initial import was not easy. We were also told we would not have to make journal entries because it integrated great with QuickBooks, that was not the case. For what we needed it for, the import/export was very complicated and had lots of bugs. The reports are not easy to pull information. Data Miner Platinum is not user friendly and should not be so confusing. Mailing reports are cumbersome. You cannot customize letters and emails with your logo. The support side also had a lot to be desired. Anytime we needed help we were referred to a video that was just as confusing. The responsive forms were VERY cumbersome to make and took way too much time. It was just too much time administrative wise.

Alternatives envisagées 

Kindful et Bloomerang

Pourquoi passer à DonorSnap

Cost

Réponse de DonorSnap

Hi Kim,

Thank you for taking the time to give us your feedback. We are sorry to hear your experience did not meet your expectations.

We take all customer feedback to heart to improve our product and respond to every support request. At one point you had requested complimentary event registrations in the same form as paid registrations. We are happy to share that we now offer that functionality in our online forms. We also offer pre-designed templates for our forms so users don't have to spend the time building them from scratch.

As for your challenges with Quickbooks, our integration allows users to record donations in DonorSnap and send them over to Quickbooks in a few clicks. They come over as journal entries and can even provide donor details if you set that up.

We are happy to hear that you have found a product that better fits RCISD's complex needs and we wish you the best of luck in the future.

Take Care, The DonorSnap Team

Carrie
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Customer Service EVER

Publié le 22/10/2024

I started using DS 3 years ago and it's been great. I love the training they offer. And also the...

I started using DS 3 years ago and it's been great. I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min.

Avantages

Easy to work with, customer service is AMAZING!!! They will help SOOOOOO quickly.

Inconvénients

I wish it had more features or options, it's pretty basic.

Abbey
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Aroostook Hospice Foundation

Publié le 22/10/2024

Great. The customer service team is very responsive. It meets all of our needs. Though I do still...

Great. The customer service team is very responsive. It meets all of our needs. Though I do still wish event services were more flexible with better options and connectivity to social media platforms.

Avantages

The Customer Service truly stands out. It is also a fairly user friendly service for someone without a lot of experience with tech or other software.

Inconvénients

I do wish there were more features for event management, registrations, etc.

Alternatives envisagées 

DonorPerfect

Pourquoi passer à DonorSnap

price for the features and customer service
Caitlin
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great website

Publié le 22/10/2024

Our organization has been using Donor Snap for years. We are grateful to have a reliable database...

Our organization has been using Donor Snap for years. We are grateful to have a reliable database for our donors! Our homeless animals are thankful.

Avantages

The ease of pulling needed reports for mailings

Inconvénients

It does crash from time to time but typically quickly becomes available again.

Greg
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

DonorSnap is Great

Publié le 22/10/2024

It has been great. Product meets our needs. Support is great.

It has been great. Product meets our needs. Support is great.

Avantages

Ease of use. Affordable. Rapid service responses.

Inconvénients

email system is a bit cumbersome to use at times.

bethany
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Affordable but Powerful

Publié le 26/03/2024

A little confusing to use in the beginning but once you get the hang of it, it's easy. Customer...

A little confusing to use in the beginning but once you get the hang of it, it's easy. Customer support is really fast as well. There are so many tools within this application that nonprofits really need.

Avantages

The price range was within our budget. We are so happy with what you get for the price you pay.

Inconvénients

The UI should be updated to make it easier for customers to navigate the application.

Lori
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Totally recommend the program

Publié le 11/11/2024

DonorSnap was very easy to get started. GREAT customer service and the overall team is very...

DonorSnap was very easy to get started. GREAT customer service and the overall team is very professional & knowledgeable.

Avantages

The quick response and love the webinars!

Inconvénients

That I didn't know about them years ago.

Laurie
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A++ for DonorSnap

Publié le 22/10/2024

Excellent. When I have an issue, together we always are able to solve it.

Excellent. When I have an issue, together we always are able to solve it.

Avantages

The support team is awesome! They are always able to help me with my questions.

Inconvénients

It would be nice when you are selecting fields for your reports for the information you want to be near each other rather than alphabetical order. Like an address, you have to drop down to "c" to get the city and "z" to get the state rather than them being in a group.

Pamela
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Donorsnap is the best

Publié le 01/02/2023

We live on it. Could not run our business with out it.

We live on it. Could not run our business with out it.

Avantages

Easy to useEasy to setup responsive formsEasy to run reportsI love that I can design my dashboard with info I want to see every dayTrack donors the repeat giving year to yearAll our volunteers are tracked, plus we know which ones are donors Many ways to track a donorEasy to pull reports

Inconvénients

Combining a screen or reports with donors and volunteers

Alternatives envisagées 

Blackbaud eTapestry

Pourquoi choisir DonorSnap 

We wanted to track or donors in a better way. After a lot of research, we decided on Donorsnap for its capabilities and the price.

Logiciel antérieur 

Microsoft Access

Pourquoi passer à DonorSnap

Price and capability
Leslie
Note globale
  • Secteur d'activité : Bibliothèques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use!

Publié le 01/02/2023

We've been able to save money on the cost of raising money, allowing us to put more funds towards...

We've been able to save money on the cost of raising money, allowing us to put more funds towards other programs and services.

Avantages

DonorSnaps ease of use and the ability to enter customized fields is fantastic! It's so user friendly! Even with limited fundraising experience it's understandable.

Inconvénients

Creating reports is a little tricky, but I suspect this is due to lack of practice.

Tim
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

DonorSnap checks all the boxes!

Publié le 24/08/2023

Avantages

DonorSnap provides helpful training resources for new users. It is relatively easy to use through canned and customized reports we create. Pricing is very competitive.

Inconvénients

Year-end contribution statements for donors while accurate and functional could be improved to make them more professional and incorporate firm letterheads.Lack of real time phone customer service when needed.

Réponse de DonorSnap

Tim, we are so glad you've found DonorSnap to be so helpful for your organization! Thank you for taking the time to leave us your honest review. Have you checked out the Custom Contribution Statement tool yet? It allows you to create your own template in Word for year-end contribution statements just like you can for regular acknowledgement letters. That would allos you to incorporate your own letterhead or customize the look in any way. If you have any questions about it, please let our support team know.

Thanks again!
DonorSnap

Karl
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Getting out of the Gates Fast

Publié le 22/10/2024

Avantages

I like how easy it is to use. We were leery about changing databases, but the DonorSnap team made the conversion process a very easy experience. We had someone working with us every step of the way and it was a quick and easy process.

Inconvénients

The only Con is DonorSnap can do more than I thought it could so trying to learn everything take a little time.

Dave
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Donor Management Software that is Easy to Use

Publié le 06/11/2023

Avantages

Ease of use and simplicity. There are not a lot of bells and whistles; it's simple and straightforward.

Inconvénients

The online forms are nice but do not allow much freedom for creativity. For example, limited to one image per form.

Réponse de DonorSnap

Thanks for your honest review, Dave! The online forms are able to have more than one image loaded in it by using the Image Manager in DonorSnap. Please reach out to support@donorsnap.com and the support team will be happy to walk you through it. Thanks for choosing DonorSnap!

Darryl
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very happy with overall package

Publié le 22/08/2023

Completely happy I have this service.

Completely happy I have this service.

Avantages

Easy to learn- great customer service-great support

Inconvénients

Nothing- it is exacting what I need to do my job.

Susan
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I love going to work.

Publié le 17/02/2023

I love using DonorSnap. The screens look good, The reporting is accurate, and the Customer Service...

I love using DonorSnap. The screens look good, The reporting is accurate, and the Customer Service is one of the BEST.

Avantages

I have been working with Donor Snap for the past eight years; I love going to work. Donor Snap is a great data entry program in which you can customize a lot of things from the Dashboard to the Data Entry screens, and the fields themselves, making your data entry easier and work for you. The program is secure, fast, and smooth. Seldom do I have to contact the Customer Support, but when I have, I have always received timely, and respectful answers (the best Customer Support). They offer weekly, on-line training, and a library of past recorded training, which is ideal for people who can’t afford the time-off during the day.Donor Snap has made changes and updates since I started with them, I think they care about the needs of their Users, which are from many different fields. They want the Program to work for everyone.

Inconvénients

I haven't quite figured out how to easily Count or tally certain information.

Jane
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Saving Donor Records and Producing Reports Became Easier with DonorSnap

Publié le 01/02/2023

DonorSnap has been a terrific improvement over a previous donor database program used by our...

DonorSnap has been a terrific improvement over a previous donor database program used by our organization. It makes tracking revenue and information about donors, volunteers, and community fairly easy and in a logical and clear way. We have been very please with the program and its support team.

Avantages

Our small community foundation switched from GiftWorks a few years ago. Because there has never been full-time staff, there had been many different volunteers using the donor database, and the "too many cooks in the kitchen" effect was clear. Once the change was made to DonorSnap, the transition and clean-up of data was extremely smooth - thanks in no small part to the responsive and exceptionally patient help from the DonorSnap support team. Even though we are on the more economic "support via email" plan, response to questions and requests have always been immediate and extremely helpful... even to someone who is admittedly techno-challenged! The feature I like most about the software is the ease of producing reports. I just wish I had more time to participate in regularly scheduled training sessions or to review the videos - of which there is an abundance.

Inconvénients

Can't speak to any "cons"... as indicated above, I think the only limitations are those that come because I'm super part-time, and don't have the time to learn more.

Cheryl
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Basic Easy to Use Donor Data System

Publié le 01/02/2023

Simple to learn, great training classes and help section.

Simple to learn, great training classes and help section.

Avantages

Easy to use, easy to learn, customizable for many gift-related functions. Basic donor management tools are perfect for an organization like mine with a small number of donors.

Inconvénients

I would like an executive summary page where a donor's whole file is shown on screen and printable. I would also appreciate an easier way to track soft credit gifts, perhaps a checkbox on the donor's file showing that they made a gift that was paid by a third party payor.

Réponse de DonorSnap

Hi Cheryl,

Thank you so much for your feedback, we are happy to hear you are enjoying DonorSnap! You can generate an executive summary page on your donors through Reports>Contact Profile, or directly from the Contact screen by clicking the
"Profile Report" button at the bottom of the screen. Here is more information on the report:

https://donorsnap.com/support/docs/contact-profile-report/

If you haven't watched it already our webinar on donation tracking has recommendations for easy ways to track soft credits. The soft credit section starts at timestamp 39:05

https://donorsnap.com/support/docs/donation-tracking-best-practices/

Hope that is helpful! Thanks again for your review.

- Kelly @ DonorSnap

Marj
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The BEST donor darabase

Publié le 01/02/2023

When we were looking for a database, I needed some thing that I could learn relatively quickly, and...

When we were looking for a database, I needed some thing that I could learn relatively quickly, and that would be useful for the long haul. Donorsnap met both of those expectations, and was still affordable for our very small nonprofit.

Avantages

The customer service is top-notch, dependable, and easily accessible. Not only do they answer your questions, they also provide guidance on how to do what you want to do in the app. Staff are courteous, friendly, and extremely approachable. It doesn’t matter how many bells and whistles an app might have, if you can’t get help when you need it, it is worthless. Donorsnap provides both: an amazing app, and stellar support.

Inconvénients

Some of the set up for online forms or reports can be a bit daunting. However, I have never been in a situation that customer support was not able to help me get through.

Shirley
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Support is awesome!

Publié le 01/02/2023

As mentioned, Donorsnap's support is the best experience I have had with any company. The training...

As mentioned, Donorsnap's support is the best experience I have had with any company. The training videos are perfect length, and easy to understand. If you email support, they answer your questions, and help you in a very timely manner. If your request is more complicated, they will create the form, file, etc. that you need.

Avantages

The thing I like most about the software is the support given to the customer. I started using the software about 1 1/2 yr ago, with little training from the previous user. I relied on the training videos and support. The 30 minute training videos are valuable and well organized. If contacting support, the email response is wonderful. The turn around time is impeccable, and they always solve your issue. They have always solved my issue within 24 hours. A true pleasure to work with them. You are able to customize your acknowledgements, as detailed as you like that are automatically generated. Donations can be categorized by event, as well as type of donation. Lots of flexibility.

Inconvénients

Donorsnap is a very robust software, and I lack the knowledge about many of the features it can perform. I need more time to watch the videos, explore and learn. I continue to learn each week.

Pat
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

For getting started, for tons of customization, and lots else, DonorSnap is great

Publié le 03/02/2023

The DonorSnap team has been friendly, rapidly responsive, the price of the product is competitive,...

The DonorSnap team has been friendly, rapidly responsive, the price of the product is competitive, and the weekly Webinars are extremely helpful (whether you're brand new to the system or you're looking to enhance your skills).

Avantages

Like any other software, it takes a few uses to really know your way around. However, once you do, it's extremely easy to add custom fields, create online donation and event forms that can be inserted into a webpage, and to run customized reports. There are also integrations with Quickbooks and a texting software, making this a very dynamic product. In addition, customer service via email is extremely responsive and helpful. At first I thought that email customer service would be an issue, but it hasn't been. Extremely impressed with response times.

Inconvénients

Tracking things like volunteer hours seem challenging. We may not be using it correctly, but there's not an easy way to log volunteer hours to someone in your database. We also thought we would really utilize the Persona fields, but there is limited ability to include these in reports with other data streams.

Carolyn
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

DonorSnap is the database to Use!

Publié le 02/02/2023

It's been very supportive of our efforts to streamline our donations and donor base, and study our...

It's been very supportive of our efforts to streamline our donations and donor base, and study our giving history.

Avantages

I've worked with a not of nonprofit databases but DonorSnap is the easiest, most user friendly and flexible database that will work with your needs. It "thinks" for you and you can help it get the info you need. I Love It!

Inconvénients

Nothing. I really don't have any complaints.

August
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Lots of functionality for a reasonable price

Publié le 01/02/2023

We did not have a donor management system prior to DonorSnap and our information was scattered...

We did not have a donor management system prior to DonorSnap and our information was scattered across multiple systems, mainly in a PayPal transaction log. We had no idea who donated, no way to track multiple donations from the same person, no easy way to contact past and potential donors, no reliable method for sending acknowledgements, etc. DonorSnap was easy to set up and now I can find out anything I want to know about our donations. We are in regular communication with our donors and use different forms to easily track donations from different campaigns and for different purposes. We are well on our way to increasing our annual donations, and we are doing it better with less manual effort.

Avantages

Lots of functionality and flexibility, we use DonorSnap throughout our organization. Also appreciated low price, a way to get the features we needed without spending more money than makes sense for a relatively small organization. The Responsive Online Form was a must-have for us, an easy way to accept donations online and track them.

Inconvénients

The UI is a little dated. It does take a little training to get up to speed and tech-adverse folks tend to struggle. Managing images for mass email campaigns could be easier - recent additions a help but still slow to work with.

Deanna
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

DonorSnap helps tremendously with managing our donations!

Publié le 03/02/2023

Avantages

The customer service is excellent and the software provides us with everything we need to accurately and efficiently track donor contributions.

Inconvénients

The follow up/ tickler system could use additional fields in the report.