Avis clients sur Blackbaud eTapestry

Blackbaud eTapestry

3,8 (218)
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Logiciel de gestion de collecte de fonds pour organismes à but non lucratif

Note globale

3,8 /5
(218)
Rapport qualité-prix
3,5/5
Fonctionnalités
3,7/5
Simplicité d'utilisation
3,4/5
Support client
3,9/5

70%
des utilisateurs recommandent cette application
Classer par

218 avis

Karen Ann
Karen Ann
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

eTapestry Blackbaud Software

Publié le 21/04/2016

We use eTapestry as a software relationship building and donation tracking device. We are quite...

We use eTapestry as a software relationship building and donation tracking device. We are quite pleased with the software and are sharing our successes with you because eTapestry is an easy and affordable database for our organization.

Avantages

Ease of use, versatility, and access are pro's to the eTapestry software system.

Inconvénients

Sometime because this is a cloud based system, there are timing issues.

Marcia
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

eTapestry review

Publié le 25/09/2023

Avantages

Once trained, it was pretty easy to document new donors in the system

Inconvénients

Lots of steps on running reports; makes it difficult to stay focused

Kathleen
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

AVOID eTapestry at ALL Cost! Their set-up, project management and communication is abysmal!

Publié le 12/12/2011

This company lacks effective project management and communication with their clients, especially...

This company lacks effective project management and communication with their clients, especially during the set up of their services. When they fail at communication and project management they blame the client and make you feel as if you are the "client from HELL!" Since I was director of Account Services at two major fundraising agencies, I DO KNOW project management and how to effectively communicate schedules, expectations, project responsibilities and deliverables to clients. They are failing miserably and I did not expect to get this horrible level of service and then made to feel as if I was creating the problem! if you want to abdicate all responsibility in what eTapestry does and get what they give you, you will probably like this company. However, if you are at all knowledgable and want things done in a professional and organized manner having input in how it turns out, don't go with eTapestry. You will be sorely disappointed and face ongoing threats of increased costs.

Avantages

On the surface, the features are hard to beat. Their reputation through Blackbaud would lead you to believe they are a top notch organization. Their sales efforts and people are really good...attentive and always available.

Inconvénients

This company is resting on a PAST reputation and on the coat tails of Blackbaud. As a previous Director of Account Services at two major fundraising agencies serving domestic and international nonprofits, I felt I had selected the best company for my nonprofit's fundraising soluction. BIG mistake! They know NOTHING of project management in the set up of a new client. They don't provide a schedule of deliverables and who provides what when. They do not do wire frames on their website or eCommerce forms so you don't know what you are getting. At every turn they tell you they will charge you more if you change anything. They start NOTHING until they have EVERYTHING they want but give the client NOTHING to see what we will be getting from them. THEN they take 6 weeks and don't tell you a date when anything will be delivered. When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.

Narelle
Narelle
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for the price

Publié le 15/07/2020

The software delivered what we needed it to and was sufficient for our requirements.

The software delivered what we needed it to and was sufficient for our requirements.

Avantages

The ability to have recurring donors processed automatically and securly is very important and Etapestry delivered this. The program is able to track donations to specific projects and fundraising programs. Handles EOFY receipts well.

Inconvénients

It was difficult sometimes to get the information you required out of the program without specific training.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

eTapestry

Publié le 24/10/2018

Avantages

Great system for the value. Very additive.

Inconvénients

It is tough to get quality customer service.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

eTapestry for basic needs

Publié le 22/08/2018

Avantages

It is very basic and thus, easy to learn.

Inconvénients

Because it's a basic software, the functionality is not as extensive as some other software suites.

Bridgette
Bridgette
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Complicated Product

Publié le 29/11/2011

DO NOT GET SUCKED INTO THIS PRODUCT.....NOT EVEN FOR FREE!

DO NOT GET SUCKED INTO THIS PRODUCT.....NOT EVEN FOR FREE!

Avantages

THERE ARE NO "PROS"! Tons of features but you can't figure out how to use them.

Inconvénients

Bad customer support, 14 steps required to get a printout of your donors alphabetically and even more for something more complicated. Nearly 100 hours of training required to be able to use it. You don't have to be a aerospace engineer to fly IN a plane. You have to be a programmer to use this product. I HAVE A JOB. I don't have time to become a eTapestry expert and you can't use it unless you are an expert. 3 years of paying for it and we still aren't any more familiar with it than after our first year. We're done!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Philanthropie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

eTapestry great service!

Publié le 15/02/2019

Avantages

I love the ease of control over data queries compared to other database services I have used!

Inconvénients

When I first started using this service, some things were not intuitive, especially after having gotten used to other database services.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Helpful in a quick transition

Publié le 14/04/2020

Etapestry has a beautiful home screen that shares a lot of information at a quick glance, it was...

Etapestry has a beautiful home screen that shares a lot of information at a quick glance, it was helpful for us as we quickly transitioned to telehealth and could not review or take physical records out of the office with us.

Avantages

This was helpful to me as we transitioned to telehealth very recently, I can access client information within this fundraising software even when I am out of the office

Inconvénients

While I acknowledge that I don't use this software for it's intended purpose, it was sometimes difficult to find contact information amongst the fundraising information.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Collecte de fonds
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

eTapestry - Think Twice

Publié le 06/11/2018

I am currently using eTapestry, and have been loosely working with it for a couple of months. I am...

I am currently using eTapestry, and have been loosely working with it for a couple of months. I am still trying to deduce how to issue tax receipts for my recent gala. Not intuitive at all.

Avantages

I like the name. I do like it's ability to set up event ticketing. I don't like much else.

Inconvénients

eTapestry is not a very intuitive database. It's Query ability is clunky and over-complicated.

Sarah
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Very detailed product that I'm always finding new options in.

Publié le 30/06/2022

Avantages

It can be customized though it is a little bit of a learning curve since it is set up more for businesses and harder to get things figured out for non profit.

Inconvénients

The complexity of trying to make quieries to then have to create reports and the amount of time that is lost trying to figure out what one of the many steps made it not yield desired results.

Amber
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Good for Database Management, Poor Communications Tools

Publié le 14/11/2016

I have been working in communications and development for non-profit organizations for more than 15...

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Avantages

Entire system is very easy to learn no matter the experience level
Managing donor records and online gifts is very easy
Reporting and query tools are easy to use even for those without a lot of experience building queries
clean, user-friendly interface
excellent customer support
simple data entry & gift processing
online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design
easy to mass import records

Inconvénients

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes
eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished
communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options
as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks
while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Ellen
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

An Investment for Growth

Publié le 05/03/2018

This review was solicited by eTapestry's marketing department.

This review was solicited by eTapestry's marketing department.

Avantages

I appreciate that the product is part of Blackbaud's empire of services for the sector, so you can assume that much of the functionality is based on best practices. It has a nice graphic interface. I really appreciate the DIY form features that allow us to collect information on not only donors but volunteers and other constituents. It's been a phenomenal transformation in our ability to track our supporters and empower the board with good information. The automatic address updates we completed before our annual fund appeal resulted in an increased in renewal rates for our lapsed donors, which effectively paid for the subscription for the year.

Inconvénients

For an organization with a smaller budget, the software investment is expensive. We were fortunate to receive a 30% discount for our first three years, but as we look to renew in the coming year, I think it will start to become more painful to pay for this operational utility. It took a significant amount of time to learn how eTap works. I was initially stunned by the costs of eTapestry's video and in-person training programs and the knowledge base is a little funky to use. Their customer service staff on chat have been super helpful, however, and that's become my go-to for answering questions. They do have free resources for training, but they are basic.

Kelly
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect customer service and help

Publié le 04/04/2018

Avantages

We use eTapestry for all of our donor and fundraising needs. We have used many other products and have never been satisfied until now. Every function we need - and many we didn't even know we needed - are included in eTapestry. Even more than that, whenever I have a question or can't figure something out, their online help is available and can quickly and effectively solve any problem or challenge I have. I HIGHLY recommend eTapestry for your fundraising and donor relation needs.

Inconvénients

I don't have a single con after using them for 3 years! The only small tiny downside would be that I wish there was an app I could check from my phone.

Karen
Note globale
  • Secteur d'activité : Organisme social ou civique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Overall a good starter CRM

Publié le 05/12/2017

IF you use their system, you should really consider using their payment processing as well. It is...

IF you use their system, you should really consider using their payment processing as well. It is comparable to other services and will make your life easier.

Avantages

The interface is easy to use and the donation processing and web forms functionality is pretty intuitive. If you haven't used a donor database before, this is a good beginning system. It has all of the basic functions you need, is fairly easy to use and fees are on a sliding scale.

Inconvénients

Their reporting and querying system is not great. You can get what you need, but it seems to be overly complicated and often requires two or three steps where other systems can do it in one. They are making improvements on this, but the essential architecture now is the same as it was when I first used this system in 2008, so I am not sure how much they can effectively change.

Lisa
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

e-Tapestry: Non-Profit Software for 10,000 or less donors

Publié le 21/08/2018

When I worked for a small non-profit we used e-Tapestry successfully. It was a tremendously...

When I worked for a small non-profit we used e-Tapestry successfully. It was a tremendously helpful to establishing our development pyramid and where our team should best spend our time to be successful.

Avantages

This software allows you to track, research and analyze donors. That means you can project revenue, cultivate more effectively and have a better communicative relationship with your donors.

Inconvénients

In non-profit, development professionals use many different types of software. I see eTapestry as the entry level software with an eventual graduation to Raiser's Edge.

Kelly
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

You can't ask for a better donor management software package

Publié le 23/07/2019

I have used so many different donor management software packages throughout my career and I have...

I have used so many different donor management software packages throughout my career and I have never been so pleased as I am with eTapestry.

Avantages

Everything is a pro when it comes to eTapestry. The layout is very user intuitive and easy to understand. You can truly dive in and really get a huge bang for you budget almost immediately.

Inconvénients

The only con I can think of for eTapestry is that there isn't a mobile app for the software. I would love to be able to check information when not at my desk.

Linda
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Tied into a contract even though I wouldn't use the system

Publié le 15/09/2022

This was our first try with donation software and I tried it because it was free. But then we were...

This was our first try with donation software and I tried it because it was free. But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating. The reports were the hardest part. Everything about the system just seemed to be more difficult than it needed to be.

Avantages

It was initially free through TechSoup and we didn't have a software package so I thought we would try it.

Inconvénients

The reports function was awful. I never did understand how to generate reports. It also was more technical than I had the aptitude for.

Molly
Note globale
  • Secteur d'activité : Organisme social ou civique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Should have done this long ago

Publié le 20/02/2018

The customer service has been top-notch. I'm a very satisfied customer and have already spread the...

The customer service has been top-notch. I'm a very satisfied customer and have already spread the word about Blackbaud and Etapestry to my colleagues in the nonprofit field.

Avantages

Etapestry makes it easy for me to have all of my important donor information in one comprehensive spot. Pulling reports, adding content and getting an at-a-glance look at where my financials are coming from have been an essential part of my strategic success.

Inconvénients

There is definitely a learning curve, as there is for any industry-specific software. Working in the nonprofit field, it's hard to find time to learn everything there is to know but I'm confident that the more I use the software, the more second-nature it will become.

shannon
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

eTapestry for non-profits

Publié le 26/11/2018

eTapestry is very useful for even small non-profits in terms of moving donors through cycles of...

eTapestry is very useful for even small non-profits in terms of moving donors through cycles of giving and being able to thank them appropriately and within a good timeframe.

Avantages

For me, the best thing about eTapestry is being able to use it from anywhere and not worrying about site licenses or purchasing updates.

Inconvénients

It can be quite hard to move data over into eTapestry due to a lack on intuitive functionality. However, the customer service is quite easy to use and they have been able to help me/my staff every time.

Monica
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Before and after Blackbaud

Publié le 21/02/2017

eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only...

eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service.

Avantages

It is user friendly for the nontechnical staff when looking for and updating information.

Inconvénients

Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable.

Emily
Note globale
  • Secteur d'activité : Enseignement primaire et secondaire
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

eTapestry Likely Good for Larger Organizations

Publié le 06/07/2016

Avantages

eTapestry has a responsive customer service team. Whenever I had an inquiry, someone was there to answer my questions. Once I was speaking with a sales associate and had a question the associate could not answer. The associate passed my question on to a customer service representative and the rep called me within a day to help solve my problem.

Inconvénients

eTapestry has many options for managing large databases. This is wonderful for large organizations, however, ours is a small non-profit. We have two fundraisers and fewer than 1000 prospect records. eTapestry was too complicated for our needs and therefore ended up only being useful for data storage. Another issue arose when we had staff turnover. Product knowledge left with former staff and training for eTapestry would have cost 150% more than our annual eTapestry costs. Training was just too expensive and, as a result, we did not utilize eTapestry as much as we could have.

Dawn
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

This is a powerful database that can help you track all of your fundraising needs.

Publié le 03/08/2017

Take time to watch the training videos, read blogs and discussion boards.

Take time to watch the training videos, read blogs and discussion boards.

Avantages

Customer support is amazing. The agents are very helpful and patient. Once you learn how to set up the dashboard, you can see just about anything without having to go from screen to screen on each account.

Inconvénients

Setting up queries to get the exact information we need has been a challenge. Compound queries are very challenging.

Aaron
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Non-Profit Museum Software!

Publié le 09/03/2018

Very nice product!!! It is easy to use and great for tracking museum data: memberships, visitors,...

Very nice product!!! It is easy to use and great for tracking museum data: memberships, visitors, artists, etc.

Avantages

I love the journal entry ability. It is easy to use and a nice way to keep track of promotional emails sent.

Inconvénients

There are many functionalities that require additional programming or knowledge. It would be nice to know how they work. A nice summary of the functions would be nice to have, so that we are aware of what we are working with. There may be functionality that would benefit us, but we are unaware of it.

Jessy
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Very expensive for the same functionality as other softwares

Publié le 13/09/2017

Not happy with this product.

Not happy with this product.

Avantages

Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Inconvénients

Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports.