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478 avis

- Secteur d'activité : Restaurants
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Toast is a modern and still growing POS and restaurant management product
Publié le 28/03/2019
Toast has helped us organize and stay nimble through aggressive company growth. Looking forward...
Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.
Avantages
Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.
The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.
Inconvénients
Toast can slow down, which isn't good news when the restaurant is busy.
The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.
Réponse de Toast
Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best POS out there
Publié le 14/12/2022
Overall, Toast is the most comprehensive POS, best value for the cost, and has great community...
Overall, Toast is the most comprehensive POS, best value for the cost, and has great community support.
Avantages
Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.
Inconvénients
Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Terrible Tech Support And Filled With Bugs
Publié le 24/10/2019
TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry...
TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.
Avantages
Affordable
Customer facing customization
Inconvénients
1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.
Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.
Pourquoi passer à Toast POS
The price was more affordable and they gave us a discount.- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Online Order Fee
Publié le 29/06/2023
It was a great service - all do it yourself - which kept implementation costs down. Not easy for...
It was a great service - all do it yourself - which kept implementation costs down. Not easy for complicated food items, so takes time and effort. The new add cost to customers is wrong on all levels, so we are forced to reevaluate.
Avantages
Easy to train and use.Good reporting.Integrated timecard/payrollConnected to caller ID
Inconvénients
They are charging OUR customers .99 per order for "online processing". We pay all their fees monthly and do not receive any benefit from this additional cost to OUR customers. This adds complaints from customers (justified), cuts into tips, and is a poor business practice that we can't opt out of. We didn't know they would/could do this to OUR customers. Need to shop around for new POS.
Réponse de Toast
Hi Jody! Thanks for taking the time to leave us such a thoughtful review. We appreciate your feedback on the .99 fee for online processing. As a customer, we considered your feedback and decided to remove the fee. Please let us know if you have additional feedback on how we can continue to meet your needs.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Essential
Publié le 06/12/2022
The best pos out there for all restaurants.
The best pos out there for all restaurants.
Avantages
Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.
Inconvénients
There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.
Pourquoi choisir Toast POS
Micros sucked. It went down a lot and we had to constantly deal with a mess of cables and connections to fix and you always had to go to the physical location to do anything for the menu or labor or reports. It was an ancient system compared to these days.Pourquoi passer à Toast POS
Toast was restaurant specific and a good mix of user friendly and robust reporting and integrations.- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The first year with Toast
Publié le 20/12/2022
Compared to my past POS systems this is by far the most user friendly system and It keeps me...
Compared to my past POS systems this is by far the most user friendly system and It keeps me updated. I am constantly finding new things I can utilize. My staff was also able to adapt to the new system easily. They are constantly showing me new things.. Millennials lol. I am sure with more time I will better understand the system and be able to use more of what it offers as I find it.
Avantages
It is very user friendly. It is built that I can search for most of the things I may be questioning. The toast training videos were very helpful in the beginning. I like that I am able to find all of the reporting numbers I need as well as the guest engagement. Being able to send email campaigns directly from the system is a game changer. The pre loaded templates are super helpful as well.
Inconvénients
That I did not have someone to actually help me with the initial stuff. We did not get help with end of day paperwork. The reports were off for an entire week until I noticed a discrepancy in the numbers. We Do counter service with a tip pool so we need overall numbers not numbers that I find after deductions. I also Cannot find a way to remove the Tip pool servers tips in my tip pool numbers. I need them to not be part of my final numbers for payroll purposes.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best-In-Class Cloud POS out there!
Publié le 14/12/2022
Avantages
Toast is at the cutting edge of development and understanding of their customers. Their products are always customer-centric and are light years ahead of competition!
Inconvénients
As with any organization, fast growth means lots to update, but they are handling this well. Support could be better too.
Alternatives envisagées
Revel SystemsPourquoi choisir Toast POS
Nobody wants to use Windows 95 UX in a year that starts with a 2.Pourquoi passer à Toast POS
Ethernet hardwire >>>> Wifi only- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review
Publié le 31/03/2023
very happy
very happy
Avantages
sales and labor summaries and ease of menu edits
Inconvénients
one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome
Réponse de Toast
Hi Nick! We're pleased to know you're very happy with your experience using Toast and appreciate your feedback on tech support.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Toast Changed Everything for the Better
Publié le 19/12/2022
Avantages
We started with Toast in 2020 during the pandemic. Toast was the only thing that was good about that year! The integration of the online ordering into our daily or weekly menu updates are seamless. Customers had questions answered and orders filled without our help or guidance. I love the ease of use for service. We have had several new staff members and they pick up the system without too much training. It's easy to transfer tickets and items, cancel sales and give discounts, as well as run all the reports we need for success.
Inconvénients
I wish there was an app where I could change things, look at reports, and update menus from my phone instead of going through a browser.
Alternatives envisagées
Square Point of SalePourquoi choisir Toast POS
The integration of online ordering in 2020. We never did takeout too much before the pandemic made it necessary.Pourquoi passer à Toast POS
Other restaurants who were using it had attractive and easy to use systems.- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
The best solution for restaurants
Publié le 14/12/2022
We built an entirely new concept around the functionality of Toast, with kiosk ordering, multiple...
We built an entirely new concept around the functionality of Toast, with kiosk ordering, multiple prep stations and integrated online ordering (from a third party vendor). While we have things working, there are multiple aspects of the workflow that prevent us from being as efficient as we'd like.
Avantages
The ease of setting up menus and distributing orders to prep stations and expeditors.
Inconvénients
The blindspots in the functionality with respect to complex operations like ours.
Pourquoi choisir Toast POS
Old system was outdated and couldn't handle the complexity of our operation.Pourquoi passer à Toast POS
Best suite of functionality for the price point, and the most modern infrastructure.- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Beware of their promises
Publié le 21/10/2019
After 6 months, I am not impressed. I am spending so much more money than I was before, and put in...
After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.
Avantages
Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.
Inconvénients
Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.
Réponse de Toast
Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I'd give it a 10 but then it would be perfect!
Publié le 21/08/2020
Overall, I really enjoy the system. It's simple to program and they have a great support system....
Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.
Avantages
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.
Inconvénients
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.
Pourquoi choisir Toast POS
We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.Pourquoi passer à Toast POS
Price, support, system useRéponse de Toast
Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best & Most Efficient POS System we have used in our 27 Years in Business
Publié le 13/12/2022
The best POS system we have ever used. It provides all the tools we need to run our small business....
The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features.
Avantages
Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with.
Inconvénients
Truly nothing… I absolutely love all the features that Toast offers
Alternatives envisagées
Square Point of SalePourquoi choisir Toast POS
Toast is way more technologically advancedLogiciel antérieur
HungerRush 360Pourquoi passer à Toast POS
For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love Toast!
Publié le 20/12/2022
My overall experience with Toast has been great. We love doing business with you.
My overall experience with Toast has been great. We love doing business with you.
Avantages
I love that i can change a button on a dime, update prices easily and the customer service is friendly to work with and always helpful.
Inconvénients
I don't like that during a power outage that there isn't a battery backup on the system so my staff can still update their tips before the 4:00 am batch out time for credit card processing. We recently lost power for almost 48 hrs and we were open, there was not really any plan in place per Toast. We cant just not pay our staff their hard earned tips.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best System
Publié le 06/03/2023
Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle...
Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond.
Avantages
L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available.
Inconvénients
I would like to see a more set procedure for private events and private dinning for the restaurant.
Alternatives envisagées
Aloha EPOSPourquoi passer à Toast POS
Toast is completely integrated and provides more features.- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
First Class
Publié le 13/12/2022
From point of sale, to payment processing, to administrative setup up, to analytics and reporting,...
From point of sale, to payment processing, to administrative setup up, to analytics and reporting, this is legitimately the most intuitive operating system I've used in nearly two decades in the restaurant industry. I sing its praises to every restaurateur/industry employee I come across.
Avantages
Intuitive front and back end for both user and admin. It is night and day from every other operating system I've used. Everything about this system is designed around the end user experience and implemented nearly flawlessly.
Inconvénients
Occasional difficulty with card reader/ hardware. Though issues are dealt with promptly by customer service.
Alternatives envisagées
Square Point of SalePourquoi passer à Toast POS
The demo blew us away with its functionalities and ease of use. It really feels like it was designed by restaurant workers for restaurant workers.- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
A disastrous experiment
Publié le 18/02/2021
The initial sales experience was exhausting. It's like they hire people from the mattress stores:...
The initial sales experience was exhausting. It's like they hire people from the mattress stores: they quote you prices at 4,000% of what they need and then call you constantly, coming down.
The equipment's sleek and they're good at helping with installation. But if you're a small outfit like mine, they probably sold you twice as much stuff as you need.
Pre-pandemic the customer service was on point. But then the Toast-Go that my coffee shop relied on (the mobile unit we used in our drive-thru window) crapped out; it just stopped charging. They sent me another one, but for five days or so the speed of our drive-thru service was significantly impaired.
Then the new Toast-Go crapped out: it just didn't charge anymore. Same thing. This time it was impossible to reach customer service. Apparently they laid off most everyone in COVID April. Maybe it was possible if you could wait on hold for a couple hours. There is no "callback" function on their customer service line: you have to listen to the music.
Through their awkward online customer service mechanism, I suggested they send me another MobileGo but let me hang onto the current one, in case it started charging again (the previous one had done this, after several days of lying dead, before I had to send it back). They never got back and ended up charging me for the new piece in spite of my warranty.
The new one crapped out. I canceled my contract. They're making me buy it out for $33 a month x 20. I hate Toast.
Avantages
The UI is pretty intuitive and the reporting is very solid.
Inconvénients
It failed constantly. They're charging me anyway.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Act Now!
Publié le 13/12/2022
Overall very satisfied with toast! Would recommend to any growing company!
Overall very satisfied with toast! Would recommend to any growing company!
Avantages
User friendly! Customer service and software is up to current.
Inconvénients
That it's still in the building blocks stages and it's not 100% full proof when integrated with third party deliveries. It will unarchive old data daily. One has to be very dedicated to this position to make it work!
Alternatives envisagées
iCloud- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Why I chose Toast
Publié le 30/03/2017
With now being in business a full year now, I have and I still am learning pro and cons of doing...
With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!
Avantages
Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.
Inconvénients
Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Horrible customer service
Publié le 03/12/2021
Horrible, sales rep, upper management & customer care is a joke. On [SENSITIVE CONTENT], my...
Horrible, sales rep, upper management & customer care is a joke. On [SENSITIVE CONTENT], my terminal broke and they said they would over night another one it took three weeks , which really hurt our business , and frustrated our employees, that are hard to come by right now. The terminal they sent had no protective material around it and it arrived broken , waited another week for a new one, NOW 4 WEEKS with out a terminal. I needed to send back the original broken terminal but they never sent me a label. I had no idea where they wanted it send, it took 6 phone calls, one call I was on hold for 53 minutes all phone calls took at least 30 minutes of my time retelling the story and how I JUST NEEDED A RETURN LABEL<,also dozens of emails (their customer care email NO responded) at long last today I received an email [SENSITIVE CONTENT] from FED EX with a label to print.No email from Toast, so I am assuming this label is to return my broken terminal ,by the way they are billing me for the unreturned terminal $1400.00 which has sat on my desk since August.I would love noting more then to send it back to them and get it off my desk. TOAST "customer CARE "is about as bad as it gets. I do not recommend this company . The day to day POS works fine, most of the time but if you need help you will be forgotten and your business will feel the pain . Remember it took us 4 weeks to get a new POS terminal and months to return the broken one only because they would not send a label.
Avantages
The software is fine, works like most others
Inconvénients
The software is fine, works like most others
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Toast POS for Restaurants
Publié le 03/01/2023
We have had a great Toast experience overall. It is a vast improvement over our previous POS system...
We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.
Avantages
The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).
Inconvénients
The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
The functionality is perfect, the credit cards fees and the customer service are terrible
Publié le 13/01/2022
great when your buying, lots of turnover in account management, and customer service is non...
great when your buying, lots of turnover in account management, and customer service is non existent when you have a real issue... you just have to deal with it until they decide to call you during your rush, so you can't take the call and then you start all over again.. LOL
Avantages
functionality. We have used for 10 years about, since they started I guess we are early adopters. It has truly developed into a great pos, with lots of flexibility. The online ordering portal is second to none. Though they should have some features, like car color and make type options.
Inconvénients
Credit card fees for card not on hand is exorbitant and you can't use other cc companies with this software/tablet. The customer service might be the worst I have ever experienced. "we will escalate this to tier 2" blah, blah, blah.. hilarious. We have a mountain of open cases. Our first pos was with a local guy who built his own software. It was incredible how flexible the software was. It even downloaded directly into our quickbooks without any third party having to do translation. Amazing!! ultimately he retired and never took the software to the next level. Too bad.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Toast Toast Toast
Publié le 22/12/2022
I think that overall I enjoy Toast, I am not looking to change over to anything new. I really...
I think that overall I enjoy Toast, I am not looking to change over to anything new. I really dislike the tech support side. I had an issue that took 4 months to resolve that seriously impacted my business and I kept having to re-explain my issue over and over again and call multiple times a week for answers. I also have have pretty incompetent people not able to troubleshoot with me over the phone and I am on the phone with an issue no less than an hour, which really makes it difficult for me to do my job considering I have one screen and I need to be present for my customers. I had no help setting up any of my devices and ended up doing it completely by myself, which, of course, there were some initial kinks to work out. Aside from tech support, it's been easy to use for the most part and I find that it helps my business a lot.
Avantages
I love the back end use of toast, once you understand how to set up the menus, it is really easy to go in and make changes. I love the ability to compare sales from any date, and I love the daily/ weekly break down all in one area. It's also very user friendly when ringing up customers, once it is all organized, it's quick and efficient.
Inconvénients
Some of the lesser used components are overly complex like the sales categories and how to make changes and groupings. Assigning comp buttons doesn't always work. I just wish that there had been more help upon set up.
- Secteur d'activité : Vins et spiritueux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Toast POS has everything you could want in a POS system!
Publié le 29/07/2019
Toast is easy to use which makes training new employees a breeze. We rarely experience issues with...
Toast is easy to use which makes training new employees a breeze. We rarely experience issues with Toast, but if we do, customer service is very attentive and solves the problem quickly. I don't have any bad things to say about the POS system or the Toast team!
Avantages
The inventory feature on Toast has revolutionized the way we track our products. Being able to enter recipes, add invoices, track waste, etc. - and do it all in one place - is awesome. And the fact that it is all so easy and user friendly is just a bonus!
Inconvénients
We receive a sales report from Toast each morning, which is great. It would be nice if in this email there were a few specific reports that were pushed to you, as opposed to having to click "full report" and pick and choose what you'd like to view on the website. For example: weekly sales summary, hourly sales, payroll detail, etc.
Réponse de Toast
Hi Ann, Jasmine from Toast here. I'm thrilled to hear about how Toast Inventory has made an impact on your operations! We appreciate your feedback on the daily sales report, thanks for the review.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Toast POS
Publié le 19/11/2020
Very good Despite the few technical difficulties that occur at times .
Very good Despite the few technical difficulties that occur at times .
Avantages
This POS system is much more advanced compared to others I have used prior. There are many options for inputting whichever items and functions are needed within your business. The overall appearance of this software is much nicer. I also enjoy how user access changes with position ranking, and verification can be implemented for certain features which helps to deter possible theft or misuse. The sales reports are also extremely thorough
. Overall, this is a great pos system for all occupancy levels.
Inconvénients
There have a been a few issues with the connection dropping/printer not receiving orders despite our internet working fine. This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue. Of course since it is an app it will be prone to crashes, but it is extremely inconvenient when it happens during a rush.