TouchBistro

3,9 (399)
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Solution de point de vente iPad pour restaurants

Note globale

3,9 /5
(399)
Rapport qualité-prix
3,4/5
Fonctionnalités
3,8/5
Simplicité d'utilisation
4,1/5
Support client
3,5/5

75%
des utilisateurs recommandent cette application
Classer par

399 avis

Kyle
Kyle
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

TouchBistro POS Review

Publié le 29/04/2019

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I...

When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Avantages

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Inconvénients

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

Christi
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Overall great experience!

Publié le 14/08/2023

Very happy with everything except the card readers.

Very happy with everything except the card readers.

Avantages

My employees transitioned over to TouchBistro really well. It's really easy to use.

Inconvénients

We have "portable" card readers. They're not very "portable". Very glitchy.

Alternatives envisagées 

Square Point of Sale

Pourquoi choisir TouchBistro 

Looking for a better integrated experience.

Pourquoi passer à TouchBistro

My daughter used this software at her summer job. She told me I wouldn't regret it.

Réponse de TouchBistro

Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly

Cole
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Unimpressed 8 year customer

Publié le 13/06/2023

After the devastating problem 2 years ago, I have hated TB ever since. Not to mention it has...

After the devastating problem 2 years ago, I have hated TB ever since. Not to mention it has consistently gotten slower and slower. I just had to upgrade my wifi router for the 3rd time in 8 years (upgraded today in fact), going from Apple Airport, to Amplify, and now Cisco; we'll see if things are better now.

Avantages

Ease of use with menu items, modifiers, etc

Inconvénients

When an update about 2 years ago made every IPAD in the building unusable, and there was no way to undo the update. Made my restaurant not have a POS for 4 days while i waited to find 8 new IPADS, a new Mac Mini, and 8 new IPAD stands. There were emails sent about the update but they went into the clutter/junk folders\...WHERE WAS THE PHONE CALL??????????????????????????????????????????????? ANd then the sad "here is 3 months of free touchbistro". This cost us thousands of dollars in new equipment, lost sales/transaction, and man hours. It also meant that for 4 days every employee had their worst days ever in the building, hand writing orders, hand delivering order to the kitchen, hand writing CC orders, tax, reciepts, etc (many payments didn't end up going through either)

Cam
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for restaurants and restaurant reporting.

Publié le 18/08/2023

Great. "Callback" feature for customer support is invalueable.

Great. "Callback" feature for customer support is invalueable.

Avantages

Ease of use for FOH, timekeeping for staff, reporting for administration

Inconvénients

Lack of integrated payment options. Only Chase and Moneris are the only options in Canada.

Réponse de TouchBistro

Thank you for the kind sentiments, Cam! -Carly

Chris
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Solid Platform

Publié le 24/08/2023

Pretty good have had some issues with constant updates

Pretty good have had some issues with constant updates

Avantages

Ease of use and the cost is pretty resonable

Inconvénients

Support can be very frustrating and challenging

Réponse de TouchBistro

Hi Chris, thank you for sharing your feedback!

Bipul
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Very unpleasant experience

Publié le 08/03/2022

I first started using it at a restaurant during 2019. I was so impressed by this product that I...

I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.

Avantages

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Inconvénients

Where do I begin.
Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

Réponse de TouchBistro

Hello Bipul,

First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize.

The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.

Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you.

Michelle
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

A Big Steaming Pile o'POS!!

Publié le 24/03/2021

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have...

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!!

The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

Avantages

I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.

Inconvénients

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing.

It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.

Alternatives envisagées 

Toast POS

Pourquoi choisir TouchBistro 

Because the Sapphire system was not very user friendly and had limitations that we were constantly trying to work around. It looks like an old dos program from 1999, for the most part.

Pourquoi passer à TouchBistro

They start up cost was supposed to be much cheaper.
Brenda
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Worst customer service, unreliable hardware and software

Publié le 17/08/2022

Am actively researching other options after 2+ years because the issues we've had are never...

Am actively researching other options after 2+ years because the issues we've had are never addressed or resolved.

Avantages

Easy to use when it works, for the functions that are set up.

Inconvénients

1) Customer service is TERRIBLE. We have had open trouble tickets for over a MONTH with no resolution. Important tickets, like payments for online orders appear to be received in the POS and yet no money ever hit our bank. So we can't rely on taking online orders, which is critical.
2) Software and hardware crashes. A lot. Like 6+ times per shift.
3) Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for inventory tracking. (If I am missing product, the value of that loss should show up somewhere in a report as inventory losses. Yet it doesn't).
4) Basic reports missing, such as balance sheet/inventory on hand by category.

Mike
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Scam!

Publié le 14/07/2021

Definitely a scam I would not suggest this to anyone it’s a waste of money any other company like...

Definitely a scam I would not suggest this to anyone it’s a waste of money any other company like square or light speed pos is way cheaper and have had much more success save your money use a different company.

Avantages

There is no pros to this company they trap you into a one year contract for software that doesn’t work. The program is laggy shuts itself down it’s not a good platform.

Inconvénients

The programming isn’t complete isn’t compatible they have no tech team to help you on site it’s all over the phone. You pay 80+ dollars a month for an app that should be free.

Réponse de TouchBistro

Hi Mike, thank you for taking the time to leave us a review. I apologize for the issues you've been facing with TouchBistro. Though our onboarding team is remote we do pride ourselves on setting up our customers' tech to fit their business' needs right the first time. We'd love the chance to make things right! Please send me an email at chartshorn@touchbistro.com with the name your account is under if you're still experiencing issues so I can have someone reach out to you.

Noah
Noah
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

worst POS

Publié le 13/12/2022

Horrible

Horrible

Avantages

Loyalty features other than that need major improvement, many bugs

Inconvénients

To many steps, many bugs in the system, goes offline, to long to load

Réponse de TouchBistro

Hi Noah, we are sorry to hear about the experience you had with our POS. Please send an email to success@touchbistro.com with your contact information and venue name so that we can look into this further! - ST at TouchBistro

Doug
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great value & easy to use!

Publié le 15/08/2023

Avantages

I love how easy it is to change pricing of specials, add or remove items from menu.

Inconvénients

Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem.

Réponse de TouchBistro

Hi Doug, thank you for sharing your feedback! -Carly

Diana
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 18/08/2023

Avantages

Easy to setup, easy to navigate. Within 2 days, new staff can easily operate.

Inconvénients

Tips by servers need to be added. I only see gratuity by servers.

Réponse de TouchBistro

Diana, thank you for sharing your feedback! -Carly

Dolly
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review from Touch Bistro

Publié le 07/06/2023

i am happy using it

i am happy using it

Avantages

I have been using touch bistro since we open on 2015 and still using it. The POS is easy to navigate and easy to use. I would not try any other .

Inconvénients

When they download new info or upgrade, sometimes it takes so long for the other support to figured it out themselves.

Réponse de TouchBistro

Hi Dolly, thank you for your review! We're happy to hear you're enjoying the system after all these years! We have shared your message with our team to work to improve on the downloads and upgrades. Thank you!

Christopher
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Review

Publié le 06/06/2023

Avantages

online access from remote allows me to stay on top of my business when not in town

Inconvénients

there are some reporting details I would like to see more details on

Réponse de TouchBistro

Hi Christopher, thank you for taking the time to share your thoughts. We have shared your sentiment with our team! - ST

Chip
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Roselawn Manager Review

Publié le 17/05/2023

The ability to accurately communicate orders to the kitchen and move them to the customer.

The ability to accurately communicate orders to the kitchen and move them to the customer.

Avantages

We are a 1 day a week seated restaurant and it is a great tool to control this. Support has been excellent, every call has been handled quickly and efficiently.

Inconvénients

The time stamp for togo orders does not print on all the receipts and would be helpful.

Réponse de TouchBistro

Hi Chip! Thank you for your review - we appreciate you taking the time to provide feedback. We are thrilled to hear your'e enjoying the POS and our support team! - ST at TouchBistro

Winston
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Have Not Started

Publié le 08/04/2023

I am total over this experience. The lack off professionalism, no customer service. I need to have...

I am total over this experience. The lack off professionalism, no customer service. I need to have the services that they offer but I can't get it. Go figure

Avantages

I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. [sensitive content hidden] the person that should be helping me is MIA.

Inconvénients

I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. [sensitive content hidden] the person that should be helping me is MIA.

Réponse de TouchBistro

Hi Winston, we are sorry to hear you have had difficulties with our system. We hear you and can understand that this is very frustrating when trying to run your business. Please send an email with your name, contact information and venue name to success@touchbistro so that we can look into this further for you. - ST at TouchBistro

Dayana
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Total disappointment

Publié le 11/05/2022

Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare....

Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare.
First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!!

Avantages

The idea behind it it's great, if it were to actually work as it should.

Inconvénients

Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would.
- You can not restrict servers from opening someone else's table unless you assigned sections. Seriously?
- You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious?
- The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation.
- The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function.

Réponse de TouchBistro

Hi there, we are sorry for the issues you faced. I see you're already in contact with our CARE team but let us know if there's anything more we can do to help please call us at 1-888-342-0131
Thank you!

Allen
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Look elsewhere if you're considering TouchBistro!

Publié le 02/12/2021

This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless...

This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere!

Avantages

Table side ordering. Menu flexibility. Expandability.

Inconvénients

The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.

Alternatives envisagées 

Revel Systems

Pourquoi choisir TouchBistro 

Tableside ordering.

Pourquoi passer à TouchBistro

Not really sure...wish daily I hadn't.

Réponse de TouchBistro

Hi Allen,
I apologize for the issues you've been facing with TouchBistro. Our updates are all made based on customer requests, the cloud-first reporting feature was a popular request to be able to access reports anywhere you are. I will ensure that your sentiments are passed along to the product team for consideration.
- Carly at TouchBistro

Catlin
Note globale
  • Secteur d'activité : Musique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

First Encounter with Restaurant POS

Publié le 18/12/2022

Avantages

The POS was the most intimidating thing for me when I started a restaurant job, because inputting a large order and correctly billing guests in regards to splitting items seemed daunting. Touchbistro is super user friendly and was not difficult to become comfortable with.

Inconvénients

This may be misdirected, but a ‘feature tour’ or on screen button that directs to a resource for situational questions about functions would be handy.

Réponse de TouchBistro

Hi Catlin, thank you for your review! We are happy to hear you're enjoying using the POS. We appreciate you providing feedback for an additional resource and have shared this with our team. - ST at TouchBistro

Sunny
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Nightmare experience

Publié le 12/07/2022

I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i...

I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT]
promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT]
the features we need.
My[SENSITIVE CONTENT]
left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT]
, how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT]
how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number.
1. long processing time (30-1min) to enter items and process the card
2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT]
told me to get the case later on but we had to deal with 2 pieces the whole time we used it.
3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing)
4. 2 ipads froze on the first day we used
5. the processor kept turning off, so we had to turn on, wait till synchronized before then process

we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise.

Avantages

colors on the menu buttons
unlimited software and hardware for a set price

Inconvénients

-horrible customer service
-long processing time
-confusing reports
-false advertisement

Réponse de TouchBistro

Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

I Doubt There's Better

Publié le 08/06/2018

Avantages

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Inconvénients

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Haley
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Silvercreek has benefited in many ways from using TouchBistro.

Publié le 07/12/2017

Avantages

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Inconvénients

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Réponse de TouchBistro

Hey, Haley!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!

Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.

If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

Max Mansoor
Max Mansoor
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Run away fast from Touchbistro

Publié le 20/06/2022

Extremally frustrating when loosing a credit card authorization. Technical support is hard to get.

Extremally frustrating when loosing a credit card authorization. Technical support is hard to get.

Avantages

Too many issues with the software make it hard to like the good part of it.

Inconvénients

Credit card charge reversing and per technical support there is no way to recharge the customer.
System hangs frequently in the middle of the shift. Updates are coming too frequently and most of the time messes up other things. Good luck getting a knowledgeable technician on the phone.

Réponse de TouchBistro

Hi Max,

We are very sorry to hear about the issues you have been facing. Please call 1-888-342-0131 and our Customer Support team would be happy to look into this further for you.

Tyler
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Do not buy/demo! Turn around and go with anything else.

Publié le 30/07/2021

Nothing positive other than knowing what product/brand to stay away from now.

Nothing positive other than knowing what product/brand to stay away from now.

Avantages

If you like software and hardware not working properly this is the system for you.

Inconvénients

Every aspect of this brand could be improved. I think working with pen and paper and the old fashion card sliders or manually calling every credit card in for processing could be more usefull/less time consuming.

Réponse de TouchBistro

Hi Tyler, thank you for taking the time to leave us a review, and I apologize for the experience you've outlined here. I would like to escalate this with our management team, can you please send me an email to chartshorn@touchbistro.com with the name your account is under?

Max
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to Program POS

Publié le 27/03/2017

Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service....

Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent.

You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users.

Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet.

Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.

Avantages

Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Inconvénients

Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network