Avis clients sur MemberPlanet
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262 avis
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Logiciel très prometteur et très performant
Publié le 13/02/2023
J'utilise ce logiciel quotidiennement pour mes tâches personnelles et professionnelles. Je suis...
J'utilise ce logiciel quotidiennement pour mes tâches personnelles et professionnelles. Je suis très heureuse de l'avoir découvert.
Avantages
Ce logiciel est très facile à manipuler malgré ses nombreuses fonctionnalités. Il est rapide performant et très simple à comprendre.
Inconvénients
Ce logiciel fait intervenir beaucoup d'utilisateurs et le prix est un peu élevé mais les points positifs sont très nombreux.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!
Publié le 15/03/2018
The major benefits for me and the organization that I work with is that Memberplanet allows us to...
The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.
Avantages
What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.
- Secteur d'activité : Sports
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
BCGC Review
Publié le 05/12/2016
My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. ...
My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!
Avantages
Ease of use and support from the company.
Inconvénients
Not ALL documents, such as question & answer, are available for copy & paste into another document.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 0.0 /10
Do not use MemberPlanet
Publié le 03/04/2019
I have been trying to bring an existing group online and have run into one problem after the next....
I have been trying to bring an existing group online and have run into one problem after the next. It was almost impossible to predict these issues when assessing our vendor options. Bottom line: I will have to find another program, or build one of my own.
Avantages
Not much. MP does gives you the option of adding custom fields, which works well for our needs; however, you are not able to hide default fields, which causes confusion and poorly filled out records.
Inconvénients
Poor execution of software features. I keep running into road blocks. Examples of what you can not do: merge records, hide unused fields from the end user, very poor email formatting controls, use a different send and reply to email address. They give you a "delete" record option that does not actually delete the record.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Outstanding
Publié le 16/03/2018
Avantages
User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list.
Inconvénients
Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Nichole is my champion.
Publié le 06/12/2016
I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone....
I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone. Our rep, stepped in and took over. She understood exactly what I was asking for and made me a beautiful invitation to our function in January. I couldn't be more pleased.
Avantages
I like being able to control e-mails and keep in contact with my members. I really like your support.
Inconvénients
I don't like the fact that once an item is published there can be no corrections of any sort. If you catch a misspelled word or want to change anything, you have to start all over. "Publish" is too final. I wish there were a way to unpublish, make corrections and then republish.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
MP is more than software, they are a valued partner!
Publié le 18/03/2018
Avantages
It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success.
Inconvénients
Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Easy to set up. Excellent customer srevice
Publié le 19/03/2018
Avantages
connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member
Inconvénients
the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
School Registration Packet
Publié le 02/07/2019
Positive, smooth collection of money.
Positive, smooth collection of money.
Avantages
It simplified our registration process for purchases and information distribution.
Inconvénients
I am comfortable with the software but I do not use regularly so I need support from the help desk.
Wish there was a better way to remind users on their credit card of the MP charge as often they think it is a fraud and put forth a dispute.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Chapter Communication Made Easy
Publié le 01/04/2015
Our chapter has been using all different types of communication including Facebook, yahoo groups,...
Our chapter has been using all different types of communication including Facebook, yahoo groups, basic SMS text messaging, etc. Although these methods of communicating have worked in the past, I wanted to implement an easier more efficient way of sending out updates and messages to my chapter. I came across MemberPlanet, and saw they just released a new feature that allows members to send email/text at the same time from the web platform and from the mobile application. This feature alone sold me on MemberPlanet because it was the perfect solution to easily and effectively communicating with my chapter. If I need to send an urgent message to specific members, or my whole chapter, I can. Being a college student, I am always on the go and MemberPlanet's mobile integration has made my life easier by allowing me to send messages on the go. We have a spring event coming up which is successful year after year. I will definitely make sure our chapter uses MemberPlanet for our event set-up, as well as receiving donations. Overall, the new broadcast feature is more than effective and I haven't seen a platform that has anything comparable to the broadcast feature. MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Best Customer Service... EVER!!!
Publié le 04/12/2015
I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had...
I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet.
The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great solution!
Publié le 06/12/2016
Member Planet offers an exceptional platform to manage membership, events, surveys and all for a...
Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers.
Avantages
Easy to use, all sorts of add-ons in one product, exceptional customer support, great price.
Inconvénients
some of the features need tutorials (which just means its feature rich - and not necessarily a "con")
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Fantasy Football- The Money League
Publié le 07/04/2015
I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL...
I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL Seasons. It is a highly competitive league that generates lots of dollars and regular pay outs. The first two seasons were chaotic featuring many arguments, missed payments and feelings hurt. For a second, I didn't believe that our league would last and then a friend told me about MemberPlanet. I did some research, read some reviews and instantly signed up. The first season could not have gone smoother, actually generating more league revenue due to the increased trust with cash handling. Believe it or not, It's easier, mentally at least to send your money to an account as opposed to a designated cash handler (usually a member of the league that nobody trust) even if you are paying a slight tax. The second season triumphed the first tenfold with the league almost doubling the previous years revenue. Its easy for me to say that while providing world class customer service to my co-members and I, MemberPlanet has secured, simplified, satisfied and stabilized The Money League for seasons to come.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Love MP
Publié le 30/03/2015
I have used Member Planet for several years and love it. As a back end user it is simple to set up...
I have used Member Planet for several years and love it. As a back end user it is simple to set up the forms, customer service is easy to work with if you have questions and our parents love the ease on their end. We have gone virtually paperless now from a registration that just 4 years ago used about 20 pieces of paper per family.
Throughout the school year we have a variety of occasions that we are able to use the platform from carnival to RSVPs on events. All of it is simple to build and the parents agree that they prefer the ease of one click to returning paper forms.
Weekly we use the communication feature for our newsletter and our parents are up to date on what's happening at the school. Before Member Planet it was hit and miss; now we know exactly who gets our emails and who is opening them.
I highly recommend the transition for any school. It is a great investment in the short time it takes to get to know the platform and the cost of doing business is nominal compared to the return in parent participation.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
non profit fundrasing campaign
Publié le 11/04/2019
We run several fundraising campaigns and events through Member Planet and the pages are easy to set...
We run several fundraising campaigns and events through Member Planet and the pages are easy to set up, as well as being able to review progress. The staff is always responsive to any questions we have.
Avantages
The staff is very supportive, responsive and helpful. We had a specific idea for our campaign, brought it to the Member Planet team and they helped make it a reality!
Inconvénients
I cannot think of anything to indicate as a con at this time.
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I like using memberplanet. It allows me to reach people that I normally would not .
Publié le 21/03/2018
Avantages
convenience that it offers. We use if for collecting dues and planning events. Tickets may also be purchased.
Inconvénients
I like hands using hands on manuals for easy of reading and help when needed. Sometimes I don't think it is as user friendly as it should be.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Just starting trial, but great experience so far!
Publié le 18/09/2015
In process of evaluating solutions right now. Have to say the software offers a multitude of...
In process of evaluating solutions right now. Have to say the software offers a multitude of features, each that I've tried works flawlessly so far!
Customer support second to none! Upon signing up, Patrick (from Memberplanet support team) contacted me immediately and offered to answer any questions I had, and to even offer phone support.
The tools for building a site and administering your group look awesome. I've set up a Box account (which is used for its document management capabilities) and the integration works great. We have already uploaded some documents successfully.
Also I've tried out broadcast messages (by email, and also SMS supported) to our board members. This works great. Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well.
So far a great experience!
Highly recommended.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
We have been using the Memberplanet software for over 2 years
Publié le 14/04/2015
The ATO Delta Omicron Chapter at Drake were faced with undaunting task of recolonization of the ATO...
The ATO Delta Omicron Chapter at Drake were faced with undaunting task of recolonization of the ATO charter after a 26 year of absence at the University. We needed to develop a method of communicating, receiving feedback, and collecting donations for the recruitment of young men at Drake's campus. Memeberplanet offered the tools to reach the ATO Drake Alumni
/ Friends and have them involved in the process of returning the charter. Last week we were notified by the ATO Headquarters the return of the ATO Delta Omicron Charter. The alumni and colony members could not have accomplished this task without Memberplanet and the platforms they provided. We knew which contingencies were being contacted and for the contingencies it made it easy to communicate and contribute to the fund raising campaign. Thank you Jerry Allen ATO Delta Omicron Alumni President
- Secteur d'activité : Collecte de fonds
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great communication.
Publié le 20/03/2018
Records are kept in an organized manner and easy to retrieve.
Records are kept in an organized manner and easy to retrieve.
Avantages
Easy to maneuver. Answers to any concerns are handled promptly. Communicates via email or telephone call.
Inconvénients
More links than might be used. Sometimes it can be confusing when there are a lot of options. The more I use the software the easier it is getting.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Allows members to be connected and simplifies communication.
Publié le 07/04/2015
MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me...
MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me to communicate with the 18 collegiate members I advise in a manner that is easy to use and track. Sending emails is a snap using the template I created for my group. The ability to send text messages to those I advise has proven effective in helping collegiate officers complete tasks related to their position. The best part is being able to choose when my emails and texts are delivered, meaning I can plan in advance when to send important reminders. I am also able to create links to important documents used by the members I advise so they have one place to go for all of the information they need. I recommend MemberPlanet to any organization who needs an effective communication tool for members.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Amazing All-In-One Service
Publié le 05/03/2015
We recently decided to start using the MemberPlanet service for RotarAct Long Beach to try and...
We recently decided to start using the MemberPlanet service for RotarAct Long Beach to try and simplify the many functions of our organization. We were mainly looking for a service that could easy be learned during chapter transitions and allow for consistent records. On top of these requirements, we also wanted a service that could streamline our communications, enable online fundraising/donations, simplify events and take mobile payments via credit card. I can happily say, that MemberPlanet exceeds all of ours needs as an organization and has provided amazing customer service for all of our needs.
In short, we are extremely satisfied with the level of customer service MemberPlanet provides and the quality of the MemberPlanet system. Highly recommended!
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
functional as a adminstrator
Publié le 15/03/2018
Avantages
Ease use for mass communication. The software has enhanced communication with the organization's membership
Inconvénients
The only issue I have is uploading photos. The software doesn't upload all photos and error messages are given
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Best online tool for group management'ever!
Publié le 14/04/2015
My high school class was looking for a great tool to be able to coordinate our reunion. After...
My high school class was looking for a great tool to be able to coordinate our reunion. After looking at several products we found MemberPlanet to have the most functionality all-in-one product! It did not disappoint'.in fact'exceeded all of our expectations. We were able to easily plan our big event, send regular updates, raise money, host a silent auction and collecting payments onsite. After the event we were able to get a quick feedback survey out and have everyone collaborate their photos together within MemberPlanet. Mobile App was a HUGE plus too! We love MemberPlanet so much that we decided to keep it going to keep our class up-to-date on the high school events and activities and future events.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Member Plant is a great software membership platform
Publié le 15/03/2018
Easy to add or delete people. Added membership categories allows us to keep Financial, Un...
Easy to add or delete people. Added membership categories allows us to keep Financial, Un financial and Interested people in one platform. Can track dues through the software as well.
Avantages
The membership categories, ability to collect profile information on each member. Newsletter like emails.
Inconvénients
Small learning curve for some features. We called and had their team walk us through it with no problem.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
A revolutionary online tool for our lodge that is cost effective too!
Publié le 14/04/2015
We were looking for a cost effective membership tool to drive communication and involvement....
We were looking for a cost effective membership tool to drive communication and involvement. MemberPlanet has far exceeded our expectations with a great product that includes so much functionality. In the last year we've been able to customize our brand, introduced e-communication and our newsletter program, provided regular updates to the membership on activities, sent out surveys for feedback, easily setup events and kept track of RSVP's, collected dues from members, store event photos and much more. It is fantastic to be able to do all these things with one database. We are more organized and keeping our members more up-to-date with communication than ever before! Love this product!