Avis clients sur Opsgenie

Avantages

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Inconvénients

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Avantages

We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Inconvénients

Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Avantages

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Inconvénients

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Avantages

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Inconvénients

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

Avantages

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Inconvénients

I haven't anything so far that I dislike.

Avantages

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Inconvénients

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Avantages

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Inconvénients

The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Avantages

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Inconvénients

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Avantages

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

Inconvénients

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Avantages

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Inconvénients

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Avantages

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Inconvénients

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Avantages

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Inconvénients

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

Avantages

Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Inconvénients

Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).

Avantages

OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Inconvénients

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

Avantages

--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

Inconvénients

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Avantages

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Inconvénients

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Avantages

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Inconvénients

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Avantages

The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Inconvénients

Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

Avantages

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Inconvénients

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Avantages

The ability to scale out teams and provide correct alarming after hours to the on call tech.

Inconvénients

If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help.

Avantages

It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services.
The groups and users admin is great! and all the scheduling is workings as you expect.

Inconvénients

Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

Avantages

OpsGenie allows you multiple integrations. We are using Zabbix integration and it works perfect for us.

Inconvénients

At the first point, it is a bit tricky to understand on-call schedules but that was couple of years ago and they done a lot of improvments.

Avantages

Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams

Inconvénients

Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations

Avantages

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

Inconvénients

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Avantages

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Inconvénients

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.