Avis clients sur Lavu POS

Lavu POS

Un système cloud de POS (point de vente) sur iPad pour le secteur de la restauration.

Note globale

4,2 /5
(193)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

80%
des utilisateurs recommandent cette application
Classer par

193 avis

Giuseppe
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing and efficient service

Publié le 19/07/2023

Amazing

Amazing

Avantages

Everything : fast and efficient and reasonably price

Inconvénients

Nothing ; we are very happy in particular with [sensitive content hidden]

Alternatives envisagées 

TouchBistro

Pourquoi choisir Lavu POS 

Price and efficiency

Logiciel antérieur 

Toast POS

Pourquoi passer à Lavu POS

Price and efficiency

Réponse de Lavu

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!

Brian
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good product, hard to find anything that compares.

Publié le 09/05/2022

Pretty good experience overall. Over the years we've had communication issues. There have been some...

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.

Avantages

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

Inconvénients

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Réponse de Lavu

Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer.

matt
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Lavu POS Review

Publié le 28/12/2020

used to have excellent customer service, but our system went down two days before xmas and we were...

used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them

Avantages

i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.

But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training

Inconvénients

things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.

I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.

Also they said that my gift cards would integrate, but they did not

Réponse de Lavu

Hi Matt, thanks for leaving us a review. We appreciate hearing from all of our customers, and we do love that Lavu helped you with processing on your terms. We have expanded our customer support team to be available 24/7, in several countries, through chat, email, and phone.

John
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

[sensitive content hidden] is the best!!!

Publié le 22/02/2023

The best. [sensitive content hidden] is always there when i need the help, plus it has been a...

The best. [sensitive content hidden] is always there when i need the help, plus it has been a seamless transition

Avantages

How simple the product is to use is why we choose lavu

Inconvénients

the security settings are not detailed enough for modifying it to meet my needs better

Alternatives envisagées 

Revel Systems

Pourquoi choisir Lavu POS 

I like how simple lavu is

Logiciel antérieur 

Revel Systems

Réponse de Lavu

Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.

Murtaza
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Lavu POS

Publié le 01/10/2021

Avantages

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

Inconvénients

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.

The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Réponse de Lavu

Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!

Shanon
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

iPad based POS

Publié le 24/05/2023

Fantastic!! Editing my menu has never been so easy!!

Fantastic!! Editing my menu has never been so easy!!

Avantages

Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!!

Inconvénients

We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all.

Alternatives envisagées 

Toast POS

Pourquoi choisir Lavu POS 

In person rep for service and install.

Pourquoi passer à Lavu POS

In person rep.

Réponse de Lavu

Hi Shanon, thank you for sharing your experience with Lavu so far! We are so glad to hear that everything is going well. As always, please reach out to customer support if you need anything. Thanks, again!

Deanna
Note globale
  • Secteur d'activité : Vins et spiritueux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

requested

Publié le 14/07/2022

Avantages

The reports are extremely useful. I like the option to put recipes with the individual menu item.

Inconvénients

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Alternatives envisagées 

Square Point of Sale et Toast POS

Réponse de Lavu

Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!

Jackie
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

POS review

Publié le 29/06/2022

Hardly ever crashes

Hardly ever crashes

Avantages

Tons of reports available, all tables at fingertips…

Inconvénients

Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…

Alternatives envisagées 

Toast POS

Pourquoi passer à Lavu POS

Price

Réponse de Lavu

Hi Jackie, we appreciate the feedback! We're happy that Lavu is helping your business streamline operations, and is a good price point for you as well.

Jason
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

True review! With Lavu

Publié le 29/07/2023

Processing is a little pricey than most competitors. Took way too long to set up, but once it is...

Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet.

Avantages

Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.

Inconvénients

Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.

Réponse de Lavu

Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!

Russ
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

upgrade features

Publié le 28/03/2023

Avantages

Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.

Inconvénients

Occcassional lapses in service due to technology glitches

Réponse de Lavu

Hi Russ - thanks for the feedback! We're constantly working to improve our product, and eliminate any lapses that may come due to service or internet.

Jennifer
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Shutting Down During Peak Times

Publié le 01/06/2019

Avantages

I like the simple interface, it is easy to use and simple to implement

Inconvénients

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Réponse de Lavu

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

Blaine
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

We are pulling our systems out of our restaurants

Publié le 27/07/2017

Nothing to come close to outweighing the cons

Nothing to come close to outweighing the cons

Avantages

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Inconvénients

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Réponse de Lavu

Hello Blaine,

We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues.

-Kristin

Mark
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love it

Publié le 13/01/2023

We have been using it for 6 years and think it is great. When we have new employees, most of them...

We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use

Avantages

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

Inconvénients

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Réponse de Lavu

Hi Mark,

It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

Mia
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Seafood restaurant

Publié le 12/08/2022

Lavu has made it much easier for our restaurant to handle the influx of customers during the summer...

Lavu has made it much easier for our restaurant to handle the influx of customers during the summer months

Avantages

Used Lavu as our Point of Sale for years, I really like how easy it was to use and how portable the iPads are. Simple setup, we got it done ourselves in a few hours. Support team always there if we need it.

Inconvénients

If wifi is flaky, system slows done, especially in busy times

Réponse de Lavu

Hi Mia, thank you for your feedback! It's great to hear how well Lavu has worked for your restaurant and staff. Please reach out if you have any questions!

Agostino
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My Pos Lavu

Publié le 10/02/2022

I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.

I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.

Avantages

I love the ease of use and customization

Inconvénients

Just common glitches that happen from time to time

Réponse de Lavu

Hi Agostino, thank you for being a loyal Lavu customer for over a decade! That's amazing to hear! We appreciate your business and do not hesitate to reach out with any issues.

Dennis
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Saves us time and money, works great for us!

Publié le 28/09/2015

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using...

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Réponse de Lavu

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!

Sean
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Great solution....as long as you never plan on leaving!

Publié le 05/05/2021

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple...

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple emails, cases, conversations and promises to cancel, just got our 4th email this week that they can't process our card. No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing. Do yourself a favor pick something else. We moved to Square for everything!

Avantages

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Inconvénients

Light to non-existent integration to Square for credit card processing.

Réponse de Lavu

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you.

Ahmad
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best software and easy.

Publié le 11/02/2022

Easy to use and the customer service are amazing.

Easy to use and the customer service are amazing.

Avantages

Easy to use the pos while you are busy.

Inconvénients

The customer service is one of the best customer service ever.

Réponse de Lavu

Hi Ahmad, thank you for reaching out and letting us know how happy you are with Lavu! We're always eager to help if you have any issues.

Monique
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Hungry Eyes

Publié le 14/03/2022

Avantages

Easy to set up and use. Love it! Would recommend

Inconvénients

The inventory part it needs to be changed and or updated

Alternatives envisagées 

Clover et Toast POS

Pourquoi passer à Lavu POS

Easier and customer service

Réponse de Lavu

Hi Monique, thank you for your feedback! We really appreciate hearing how much you like Lavu!

Cindi
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My experience with Lavu

Publié le 28/10/2022

I have been very satisfied with this company.

I have been very satisfied with this company.

Avantages

The ease of navigating through all the different functions available.

Inconvénients

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

Réponse de Lavu

Hi Cindi,

Thanks so much for reaching out and taking the time to provide us with valuable feedback. The Lavu team really appreciates hearing about your experience. Please do not hesitate to reach out if you have any other questions.

Peter
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

i have no idea what the title should be

Publié le 23/08/2022

Avantages

technical support is good. its a cloud based software and it does what i need for POS function.

Inconvénients

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

Réponse de Lavu

Hi Peter, thanks so much for your feedback. We really value hearing from customers who inherited the system, and we would love to answer any questions you may have. Please do not hesitate to reach out at (855) 767-5288.

Joaquin
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Lavu POS

Publié le 23/03/2022

Overall solid 8.

Overall solid 8.

Avantages

Good data collection, can pull various reports easily.

Inconvénients

A few key functions made it hard for our front end.

Alternatives envisagées 

Square Payments et Toast POS

Pourquoi passer à Lavu POS

I don't know.

Réponse de Lavu

Hi Joaquin, thank you for your feedback! We are constantly working to make Lavu a perfect POS for all customers!

Samson
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Customer service

Publié le 14/05/2022

Overall it works well. There are small glitches but the latest update seems to have taken care of...

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation.

Avantages

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Inconvénients

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Réponse de Lavu

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers.

Dana
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Great, when it works (which is seldom does anymore)

Publié le 26/10/2019

Avantages

Ease of use, flexibility, competitive pricing.

Inconvénients

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.

Réponse de Lavu

Hi Dana, thanks for your review. We are constantly working to improve our product, including networking issues. We do have a 24/7 customer support line that will always be answered, so please do not hesitate to reach out.

Candy
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Lavu saves the day!!!

Publié le 10/02/2022

My overall experience has been very good. If I don't understand something, I call [SENSITIVE...

My overall experience has been very good. If I don't understand something, I call [SENSITIVE CONTENT] at customer service. Or [SENSITIVE CONTENT].... I can call or email. They are ALWAYS very quick to respond!!!

Avantages

Customer service and ease of use for both administrative and staff.

Inconvénients

Hmmmm....
That's a hard question to answer.

Réponse de Lavu

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!