Avis clients sur Lavu POS

It was nice and easy to get used to. The system was nice.

The WiFi would go offline sometimes for hours

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.

But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training

things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.

I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.

Also they said that my gift cards would integrate, but they did not

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.

The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Used Lavu as our Point of Sale for years, I really like how easy it was to use and how portable the iPads are. Simple setup, we got it done ourselves in a few hours. Support team always there if we need it.

If wifi is flaky, system slows done, especially in busy times

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Price point - it can be more pricey than expected.

technical support is good. its a cloud based software and it does what i need for POS function.

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Keeps sales history organized and easy to find. ex: Sales reports by days/months/years.

Software can be slow and buggy at times. Will stop working during rush hour/high use.

I was an existing customer since the inception of Lavu in 2012.

I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly.
I was a gold member when I signed up. I was told my price would never be higher than [Sensitive Content] per month. This turned out, not to be true.
The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu.
I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for [Sensitive Content] one month, [Sensitive Content] the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around [Sensitive Content] for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.

There are NO Pros for this POS. Never using the software is the best Pro out there.

After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY

Always someone answer it in india
They always take the notes of problem and promiss someo e will call you. Nobody ever calls

I had 3 different tickets of issues with lavu one was about chipreaders that they send it and themselve couldnot activate it. all i got was that someone will call me soon and after 2 months all i had was excuses and the person who was supposed to call never did. Now they are saying that i cant return the items because it passed the 3p days even though it was never ooend or used. The raise the price without letting me know or get my approval ( apparently they send an email whicb is proabably still in my spam folder ) and charge my auto pay 5 times more than what originally were supposed to do. After i complain the shut down the system and refuse to give me the information i needed to do payroll and tip calculation.
The worst pos company. Do not buy this junk

Easy to use, very friendly for the new hires

Some of the reports we need are not ready

iPad capability, informative and [SENSITIVE CONTENT] is deeply appreciated

One location at a time we have to input only one location at a time this is frustrating

Easy to set up and use. Love it! Would recommend

The inventory part it needs to be changed and or updated

Better price point
Very intuitive and easy to pick up user-interface
Speedy screen operations, no waiting for screens to load
If you have experience with other POS systems this one will be very easy to get started with
Great team behind it
Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)

There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.

Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

At our restaurant, we pool tips each night, and Lavu makes it really easy to print out our tip report and figure out how much each server should be bringing home. Saves us a lot of time and effort.

The inventory feature could be better, but we don't use it that much, to begin with.

System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.

The software is very easy to use and the reporting system is great.

We have constant interruptions including but not limited to: data parse errors with the credit card processing company, iPads going down, the admin website going down, drawers locking up and printers going offline, etc. The customer service is mediocre when you can actually reach someone. Don't bother calling in for help, they don't answer the phone.

Ease of use and the reliability. Hasn't crashed on me in the three years I've had it.

Lags every once in a while.

Send orders From table, and being able to not use a paper printer we use a kitchen display really helpful

When there’s a big table with several tickets how to put everything in one ticket and send it

first POS that works on iPad. easy to use with nice graphical interface

no integrated electronic payment system in Canada