Avis clients sur Lavu POS

-Love the ease of using an iPad
-Size of the icons
-Different color option icons
- Different categories available
-Ease of table organization
-Ease of checkouts
-Very well laid out
-Easy clock-in

-Hard signing process, customers complained

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.

But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training

things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.

I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.

Also they said that my gift cards would integrate, but they did not

I was an existing customer since the inception of Lavu in 2012.

I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly.
I was a gold member when I signed up. I was told my price would never be higher than $49.95 per month. This turned out, not to be true.
The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu.
I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for $200 one month, $150 the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around $1620.00 for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.

Not much to like here. It is overpriced, underdeveloped, and largely unsupported.

1. The online platform (Menu Drive) and the POS are totally unintegrated. They were built by different companies and don't communicate.
2. Effectively (in our experience) there is no customer support. There is a call center in India but you may have to wait hours on hold and the limit of their technical expertise seems to be, "try turning it off and then on again."
3. Our salesperson quit responding to calls and email right after the sale was made and only resurfaced when there was yet another new LAVU product to try to sell to us.

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

LAVU complaints

Should get Free set up support 1 month a year; if there is an update we should get free support
Quick serve shouldn't disappear
Can't Add a cc to an existing tab - currently deletes the new order
Needs Select and Repeat button
Needs Fewer approval buttons
Should Show change on screen
Should add auto grat to total tips
Can't Change auto grat, % or amount
On tip page, be able to enter tip or total, and show total.
Entered tips should disappear from screen - be able to filter list
On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do.
Auto grats need to show on payments page
Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types
Tip screen times out , and deletes entered tips

This POS was great, easy to use and you can syncronized to other cloud system inventory. Features and function are supply great actually for low-medium restaurant capacity.

The missed up of this POS are the total of revenue doesn't matching, has to be manual counted after cashier closing. Cloud uploading data is really slow now, bill that has been closed was reopened by themselves. All revenue i've got not accurate on back office sides. I have contacted their custumer support to get assist from them but they reply another 3 or 4 days after and didn't fixed what we complained about. As manager incharge to responsible of revenue and accuration product sold got frustrated.

Better price point
Very intuitive and easy to pick up user-interface
Speedy screen operations, no waiting for screens to load
If you have experience with other POS systems this one will be very easy to get started with
Great team behind it
Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)

There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.

Lavu is a very cost effective and easy to setup POS system on the market. From a server interface it was clear and logical.

The biggest problem with this system is what happens when the WiFi goes down. It has trouble sending tickets and will not store credit card information for later processing.

It is cheaper. Good for new tiny restaurant who does not need so much integration and etc. You can get regular hardware.

Integration is bad and need to be improved. It is not stable and you can't have too many POS and printers. Feature is very limited, it accomplish basic feature, not more than that.

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Have to manually bath credit cards at end of day.

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

There are no Pros, this is an awful system and the worst customer service / sales team in the industry

Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out

It was a fairly inexpensive system with full wireless operations options for a 15,000 sq ft location on a tight budget.

Customer service tech support after 6 months.

I like the simple interface, it is easy to use and simple to implement

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.

-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Ease of use
Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

The iPhone app. Really nothing else, really.

WOW! Where do I begin? Should I start with how they outright lied to me to make the sale? How about sending a completely incompetent tech support personnel company to help me with my network? Maybe I should start with the fact that they billed me today for Quickbooks integration that I DON'T EVEN HAVE!
Let's start with the outright misrepresentation of their product. I specifically asked if they had online ordering and I was told yes we do. After I had purchased the system and went to set it up I asked "Well how do I set up the credit card integration for the online ordering?" Then I was told "Oh we have online ordering but we don't have online payment" WHAT!!? This is 2017 not 1999 what do you mean you don't have online payment? "We had a problem with it and had to take it off line, we should have it back up by Nov."
Well today is 08-21-2018 and guess what I still don't have? You got it - online payment.

Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!

System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.